Swot Analysis

Weaknesses Opportunities

Generate a search mechanism and To provide an optimal space for the

fidelity in people to put their trust in our timely attention to our clients in order
company and professionals. to help several people by ensuring
confidentiality in our processes.

Strengths Threats

Look for the satisfaction of our Cloning of working model by persons

customers with a safe environment in or entities related to our organization.
the network and of
discrimination according to their
personal problems. The above given
that the entire contact is carried out by
means of the internet and there will be
no physical contact.

Objectives

Environment:

1. To have qualified personnel to provide immediate care for our customers.

Indicator: (time worked / persons served)
Action: Check the virtual platform three (3) times a week in order to give
timely response to our customers.
2. Identify the vocational expectation of our professionals in order to ensure
labor stability and continuous attention to our customers.
Indicator: Organizational Climate
Action: manage immediately the complaints of the professionals.

Organizational

1. Standardize processes of the organization in order to manage the

continuous improvement.
 Indicator: Processes without standardize / standardized processes
Action: Make a list in order to standardize processes, divulge them to all
employees.
2. Implement a system of petitions, complaints, grievances and
suggestions PQR's, to calculate the quality of the work performed.
Indicator: Number of PQR's received / Number of PQR's resolved
Action: Develop a digital format and hang it on the platform, check
periodically.

Room

1. Strive to professional growth of our employees.

Indicator: Number of employees / Number of employees trained
Action: Make a schedule of training at a general level covering different
topics about their profession and occupational safety and health.
2. To offer a space of interaction in order to meet our employees socially.
Indicator: Day of activity / Year
Action: Perform once a month an activity where our employees can share
in a free and spontaneous as have been linked to the company.

Motivation Techniques

Recognition

Remuneration Committee: There will be a budget recognition (Bonus) for each

survey received that exceeds the 90% in accordance with the received product;
this recognition will take place on a quarterly basis and shall be subject to the
percentage evaluated which must be greater than or equal to 90% and will have
a bonus of 5 % of their current salary.

The professional that during the year worked with the company to gain more polls
in favor will be granted a trip. The site will be defined by the manager of the
company.

Recruitment needs

 Be of age
 Be professional in psychology in some of these specialties:
 o Clinical and Health Psychology.
o Sexology
o Neuropsychology
o Psychology of couple and family
 Number of people three (3)
 Gender: Female
 Date of entry: July 3 of 2018
 Duration of the contract: annual - fixed term extension, you will be notified
with thirty (30) days prior, signing of letter of confidentiality.
 Journey to perform: Minimum two hours per day, maximum 5 hours a day.
 Location: The professional must meet the requirements and/or customers
from your home or a safe place because you need to handle confidential
information.
 Work to be undertaken: virtual care of individuals or couples of any sexual
preference.
 The professionals must be responsive, respectful, fair and kind.

Requirements and qualities:

 Main tasks: to meet in a timely manner, concerns, doubts and problems of

the customers.
 Specific Tasks
o Suggest and not to force the customer to do something you don't
want to do.
o Allocate a minimum / maximum daily to the platform and make
constructive contributions.
o Do not make any type of disclosure, defamation or blackmail to
customers.
o Do not make any sort of contact with the partner(s) of the customer.
o The professional must provide information to your immediate
boss according to organizational structure.
 Work Experience: three years in related charges
 The professional must have technical resources such as:
o Computer and/or Tablet
o Access to broadband internet for video conferences
  The professional must sign a confidentiality charter guaranteeing part of
their professional ethics a guarantor for the company.

Training Plan

Objective: to build a corporate culture focused on continuous improvement.

 Assertive Communication: You must strengthen communication between

the transmitter and receiver in order to avoid misunderstanding and
Regrinds inside the company.
 Team work: it must promote the value of teamwork in order to get the best
results at individual level and business.
 Customer service: to always generate a culture of optimal care within
standards of kindness and respect without generating emotional links with
customers.

Organizational Chart

Gerente General

Outsoursing

Recursos
Administración humanos

Fiscalidad
Psícologo 1

Dirección
estratégica Psícologo 2

Psícologo 3

Description of the jobs

General Manager
The position of general manager is carried out from the house where he has a
space intended for this purpose as well:
 Studio with bedroom furniture
 Desk Chair
 Cabinet with leaves of life of staff and payment media clients, list of
customers.
 Desktop Computer
 Telephone
 Movie Listings of activities and programming

Professionals (psychologists)
 Desk
 Computer desktop, laptop or Tablet
 Notebook
 Quiet Space and suitable for the attention of virtual users