Quality Profiles

Employees in every function of the business note defeats and use statistical
techniques to analyse the results. Even the time needed for closing the financial
book has been reduced. Although the corporation has had its share of difficulties
in tough competitive markets and the economic environment that technology
companies have encountered. Costumers report high level of satisfaction and the
division demonstrates strong financial product quality, cycle times and
productivity performance. These results stem from exceptional practices in
managing human assets ; sharing data and information with employees,
customers ,and suppliers ,and aligning all its business process with key
organizational.

The History and Importance of Quality. Quality assurance refers to any planned
and systematic activity directed toward providing consumers with product (good
and services) of appropriate quality , along with the confidence that product meet
consumer’s requirement.

From product quality to total quality management. Managers began to realize

that the approaches they we to listen the customers and develop strategy
measures performance and analyze data , reward and train employees, design
and deliver products and service . In other words , quality management is as
important as the management of quality.
A POST WORLD WAR II

 1940’s-1950’s the shortage of civilian goods in the United States made

production a top priority.
 Shortage of quality control
 Dr. Joseph Juran and Dr. W. Edwards Deming the two U.S consultant
introduced statistical quality control techniques to the Japanese to aid
them in their rebuilding efforts.
 Statistical Quality Control Techniques
 HP- Hewlett Packard ( HP Founder)- American citizen.

For the age of craftsmanship, quality assurance was informal; ever effort was
made to ensure that quality was built into the final product by the people who
produced it. Craft guilds consisting of masters, journey men and apprentices,
emerged to ensure that crafts people were adequately trained.

 Thomas J.- Brought the idea of Blanc to America

 Elle Whitney – 10,000 musket ( contract from America)
 Frederick W. Taylor – Separate planning department from execution
department.

The global market place and domestic and international competition have made
organization around the world realize that their survival depends on high quality.

In 2005 ASQ identified six key forces that will influence the future of quality.

 Globalization
 Innovation
 Outstanding
 Consumer Sophistication
 Value creation
 Changes in quality