Professional Documents
Culture Documents
1.1. Introduction
Mobile phone is the first thing we touch in the morning and last thing we see before bed.
The development of mobile phones and technologies has been an extended history of innovation
and advancements cropped up due to dynamic changes in consumers’ needs and preferences.
Among these developments, mobile devices had one of the fastest household adoption rates of
any technology in the world’s modern history (Comer and Wickle, 2008). In present time,
mobile phones become very important part of human daily life and personal communication
edge to persuade consumers to choose their brand instead of other competitors. In influencing the
consumer’s buying decision, there are studies conducted to identify the factors that make
companies better than the others. These factors include; quality, price, brand name, memory,
style, phone functions, usability and entertainment (Ajaya Joshi; 2016; Zheng 2007, Huang,
2004)
Facing this reality, the researcher decided to conduct a new study, very similar and
connected to previous ones to know and to study the influencing factors on consumers’ buying
behavior of mobile phones in Bulacan State University, BSMath Business Applications students.
The researchers’ objective is to know the factors that underlying a person’s decision in
choosing a mobile phone(s) to use. At the end of this study, it will be possible to know the
perspective of the third year BSMBA students in choosing their mobile phones.
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1.2. Background of the Study
The researcher chose this topic as being a millennial, mobile phone is known as the most
influencial thing that most of people wants to acquire. It is evident that today’s generation, most
The title of this research came from the paper written last 2016. According to the said
study, the quality and the price of the mobile phone have impact on consumer’s buying decision.
Aside from this, other studies having the same subject were also been used by the researcher.
The difference is that in this study, the researcher used different respondents. It aimed to
assess the perspective of the third year BSMBA students in Bulacan State University on factors
The purpose of this study is to know the influencing factors on buying behavior of mobile
phones in third year BSMath Business Applications students of Bulacan State University. It is
What are the influencing factors on consumer’s buying decision of mobile phones?
1.4. Hypotheses
H1: The quality have a positive influence on the consumer’s mobile phone buying
decision.
2
H2: Price has a positive influence on consumer’s mobile phone buying behavior.
H3: Phone function ( Camera quality, Resolution and Loudspeaker ) have a positive
H4: Product usability ( Internet Connection and Battery Life ) have huge impact on
mobile phones before purchasing. The results are expected to benefit the following:
BSMBA Third Year Students. The study will benefit the students and the youths on
how they will purchase a product specifically mobile phone. Through this study they will be able
to identify a particular and important factor that must be consider before purchasing.
identify the needs and wants of the consumer. Through this study they will be able to innovate
Consumers. Using this research it will help them how to make proper decision before
purchasing a product. They will able to tell the manufacturers on what are the phone they are
wishing for.
Future researcher. This study can serve as a guide for the future researcher and will
help them to come up for more important information that will lead for more efficient study.
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1.6. Objectives of the Study
consumer’s buying decision in perspective of BSMBA 3rd year students. This study will provide
significant informations to the phone manufacturers to know the consumer’s preferences and
The study focused on how important are the said factors; quality, price, brand, memory,
style, phone function, usability and entertainment to the third year BSMBA students. Due to
limited time, the researcher randomly selected 86 students as respondents. They are strictly third
This research limits only in Bulacan State University and to the BSMBA third year
students. This study considers the perspective of BA third year students about the behavior of
The following terms were provided by the researcher for the further understanding of the
research:
intentions, and decision regarding the consumer’s behavior in the marketplace when
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Mobile Phone- is a portable telephone that can make and receive calls over a radio
frequency link while the user is moving within a telephone service area.
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CHAPTER III
Applications students in Bulacan State University, the researcher decided to used quantitative
model. Survey form is being used to gathered quantitative datas on the different perspective of
the respondents about the influencing factors on consumer’s buying behavior of mobile phones.
3.1.1. Survey
The researcher conducted a survey strictly for the third year BSMBA students in Bulacan
To start, the researcher think of what kind of survey to be used. Traditional survey form
was used afterwards. The researcher also think of who will be the respondents of the study. With
The researcher also think of what type of questionnaire to be used. And also the questions
to be included in the survey form. It ended up with the used of Likert scale questionnaire.
3.2. Respondents
The target population of this study is the third year BSMBA students of Bulacan State
University with a count of 110. The researcher came up with 78% of the population which is 86.
This sample is determined with ±5.0% margin of error. This is due to limited time and resources
the researcher had. The computation of the sample size is shown as follows:
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Slovin’s Formula
𝑵
n=
𝟏+𝑵𝒆²
𝟏𝟏𝟎
n= n = sample size
𝟏+(𝟏𝟏𝟎)(𝟓%)²
N = population size
𝟏𝟏𝟎
n= e = margin of error
𝟏+𝟎.𝟐𝟕𝟓
𝟏𝟏𝟎
n=
𝟏.𝟐𝟕𝟓
n = 86.27 or 86 samples
Primary Sources
In gathering data, the researcher conducted surveys that the researcher himself developed
with the guidance of previous related studies. The survey form consists of qualitative questions.
These were used by the researchers in collecting reliable data. (Refer to Appendix A for the
survey form)
Secondary Sources
The researcher used existing related studies as references in gathering additional data.
Dating from year 2004-2016, these studies had relevance to this research and were reliable since
the individuals who conducted the previous studies had the chance to interview and gather much
reliable data from the people who were greatly connected to the topic.
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3.4. Research Design
The researcher utilized a descriptive method of research in conducting the study. The
method was used to find existing facts that shall serve as an data process in the research.
Descriptive research are valuable in providing facts on which scientific judgment may be based,
Percentage
In analyzing the data gathered from the survey, statistical treatments were used. The
x = respondent’s answer
∑ 𝒙 = sum of answers
∑𝒙
Percentage = × 100
𝑻
T = total number of
respondents
Mean
This is the most popular and commonly used measure of central tendency, also known as
the average. It is the sum of all given values in a distribution divided by the number of
observations.
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POPULATION MEAN:
μ = Population Mean
μ = ( Σ Xi ) / N ( Σ Xi ) = some of all scores in
the population
N= total number of individuals
or cases in the population.
SAMPLE MEAN:
x̄ = ( Σ xi ) / n x̄ = Sample Mean
( Σ xi ) = sum of all x values
n = number of items in the
sample
Mode
The "mode" is the value that occurs most often. If no number in the list is repeated, then
Correlation/Pearson R
Correlation is a statistical technique that can show whether and how strongly pairs of
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CHAPTER IV
This part is about the data gathered through the questionnaires. The data gathered are
being discussed with the use of Statistical Package for Social Sciences (SPSS). The results can
help the readers to see and to know the different calculations of data gathered and it can be use to
know the respondent’s profile and their behavior on purchasing a mobile phone.
4.1.1 Respondents
AGE
Table 1 shows that there is 68.6% whose age is 19, 17.4% whose age is 18, 9.3% whose
age is 20, 2.3% whose age is 22, and the respondents whose age is 21 and 27 respectively has the
same percentage of 1.2%. Also, based on the other table, it seen that the mode is 19 which has
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GENDER
Gender of Respondents
N Valid 86
Missing 0 Frequen Percen Valid Cumulative
Mean 1.73 cy t Percent Percent
Mode 2 Vali Male
Std. Deviation .445 23 26.7 26.7 26.7
d
Variance Femal
63 73.3 73.3 100.0
.198 e
Total
86 100.0 100.0
Table 2 shows that there are 73.3% of females and 26.7% of males out of 86 respondents.
And also on the other table it seen that the mode is 2 which represents female.
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4.1.2 Interpretation of Data Gathered
FREQUENCY
Table 3. QUALITY
Table 3 shows the frequency of those who responded on how consumer take the quality
on consideration in purchasing a mobile phone. It can be seen that 86% being the highest
answered extremely important. The lowest percentage is 1.2% whose answer is somewhat
important.
Table 4. PRICE
Table 4 shows the frequency of those who responded on how important the price of the
phone when purchasing it. Table 4 shows that 46.5% answered Extremely important while 43%
answered very important. So that we can conclude that most of the respondents gives importance
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Table 5. BRAND
Valid Cumulative
Frequency Percent Percent Percent
Valid Not Important 1 1.2 1.2 1.2
Slightly Important 1 1.2 1.2 2.3
Somewhat
23 26.7 26.7 29.1
Important
Very Important 26 30.2 30.2 59.3
Extremely
35 40.7 40.7 100.0
Important
Total 86 100.0 100.0
Table 5 shows how consumer take the brand name of mobile phones into consideration.
As table shows, it can be seen that 40.7% responded extremely important, 30.2% for very
important and 26.7% for somewhat important. As the table show, many consumer gives
importance to the brand name so much but some answered not important.
Table 6. MEMORY
Table 6 corresponds to the respondents’ answer about the memory of the phone. If how
they rate the importance of the memory when choosing a mobile phone. It can be seen that
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65.1% answered extremely important. Meaning to say most of the respondents take the memory
Table 7. DESIGN
Table 7 is about the design of the phone. Design is under the factor “style”. The
respondents are requested to give their rate on how they give significance on the design of the
phone when purchasing one. Table 7 shows that 43% of the respondents answered extremely
Table 8 is about Large Screen. It is also under the factor “style”. This is to know if the
respondents choose a mobile phone with a large screen or not. But here in the data gathered it
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can be seen that the percentage of each rate is quite the same. The highest rate is 38.4% which
datas it may conclude that most of the consumer don’t buy phones just for the large screen factor.
Table 9 talks about the phone’s camera quality. The table shows 66.3% answered
extremely important. So meaning to say, consumers look and check the camera quality before
purchasing. It can be seen that camera quality has a big impact to the mobile phone consumers.
Table 10 shows the frequency of whom answered how important is the resolution of the
phone when purchased. The table shows that 49 out of 86 respondents answered extremely
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important. While there is 8 respondents who does not give so much importance when it comes to
Table 11 shows the frequency of the respondents who answered the question regarding
the importance of loudspeaker when purchasing a mobile phone. From the table it can be seen
that 44.2% and 40.7% answered extremely important and very important respectively. Meaning,
the respondents are really giving importance to the class of speaker. Also 12 out of 86 answered
somewhat important.
Table 12 shows the respondents’s rate on how they give importance on the data
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may conclude that those who answered extremely important are into internet. 1.2% answered
Table 13 presents the respondent’s answer about the battery life. It can be seen at the
table that 91.9% or almost all of the respondents answered extremely important. And 1 out of 86
Table 14 shows the frequency of the respondent’s answer on how they rate the
importance of the games when purchasing a mobile phone. Game is under the entertainment
factor. On the table it can be seen that 29.1% answered extremely important which is equal to the
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percentage of whom answer is very important. The highest percentage is 31.4% who answered
somewhat important.
Table 15 shows the frequency of the respondent’s answer about the document
reading/editing. The highest rate is 68.6% which is equal to 59 respondents who answered
extremely important. 5.8% is the lowest rate who answered somewhat important.
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4.1.3 CORRELATION
Descriptive Statistics
Std.
Mean Deviation N
Age of
Respondents 19.13 1.300 86
QUALITY 4.85 .392 86
Correlations
Age of Respondents QUALITY
Age of Respondents Pearson Correlation 1 -.008
Sig. (2-tailed) .943
N 86 86
QUALITY Pearson Correlation -.008 1
Sig. (2-tailed) .943
N 86 86
Ho: There is no relationship between the age of the respondents and the quality of the
phone.
Ha: There is a relationship between the age of the respondents and the quality of the
phone.
Interpretation: Since the p-value is .943 which is greater than the level of significance at
0.05, it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
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Table 17. AGE AND PRICE
Descriptive Statistics
Std.
Mean Deviation N
Age of
19.13 1.300 86
Respondents
PRICE 4.36 .667 86
Correlations
Age of
Respondents PRICE
Age of Respondents Pearson Correlation
1 -.067
Sig. (2-tailed) .538
N 86 86
PRICE Pearson Correlation
-.067 1
Sig. (2-tailed) .538
N 86 86
Ho: There is no relationship between the age of the respondents and the price of the
phone.
Ha: There is a relationship between the age of the respondents and the price of the phone.
Interpretation: Since the p-value is .538 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
20
Table 18. AGE AND BRAND
Descriptive Statistics
Std.
Mean Deviation N
Age of
19.13 1.300 86
Respondents
BRAND 4.08 .910 86
Correlations
Ho: There is no relationship between the age of the respondents and the brand of the
phone.
Ha: There is a relationship between the age of the respondents and the brand of the
phone.
Interpretation: Since the p-value is .992 which is greater than the level of significance at
0.05, it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
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Table 19. AGE AND MEMORY
Descriptive Statistics
Std.
Mean Deviation N
Age of
19.13 1.300 86
Respondents
MEMORY 4.55 .714 86
Correlations
Age of
Respondents MEMORY
Age of Respondents Pearson Correlation
1 -.076
Sig. (2-tailed) .485
N 86 86
MEMORY Pearson Correlation
-.076 1
Sig. (2-tailed) .485
N 86 86
Ho: There is no relationship between the age of the respondents and the memory of the
phone.
Ha: There is a relationship between the age of the respondents and the memory of the
phone.
Interpretation: Since the p-value is .485 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
22
Table 20. AGE AND DESIGN
Descriptive Statistics
Std.
Mean Deviation N
Age of
19.13 1.300 86
Respondents
DESIGN 4.21 .813 86
Correlations
Age of
Respondents DESIGN
Age of Respondents Pearson Correlation
1 .119
Sig. (2-tailed) .275
N 86 86
DESIGN Pearson Correlation
.119 1
Sig. (2-tailed) .275
N 86 86
Ho: There is no relationship between the age of the respondents and the design of the
phone.
Ha: There is a relationship between the age of the respondents and the design of the
phone.
Interpretation: Since the p-value is .275 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
23
Table 21. AGE AND LARGE SCREEN
Descriptive Statistics
Std.
Mean Deviation N
Age of
19.13 1.300 86
Respondents
LARGE SCREEN 3.70 .921 86
Correlations
Age of
Respondents LARGE SCREEN
Age of Respondents Pearson Correlation
1 .219*
Sig. (2-tailed) .042
N 86 86
LARGE SCREEN Pearson Correlation
.219* 1
Sig. (2-tailed) .042
N 86 86
*. Correlation is significant at the 0.05 level (2-tailed).
Ho: There is no relationship between the age of the respondents and the screen size of the
phone.
Ha: There is a relationship between the age of the respondents and the screen size of the
phone.
Interpretation: Since the p-value is .042 which is less than the level of significance at
0.05, reject the null hypothesis (Ho). Then, there is a relationship between the age of the
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Table 22. AGE AND CAMERA QUALITY
Descriptive Statistics
Std.
Mean Deviation N
Age of
19.13 1.300 86
Respondents
CAMERA
4.60 .600 86
QUALITY
Correlations
Age of CAMERA
Respondents QUALITY
Age of Respondents Pearson Correlation
1 .066
Sig. (2-tailed) .548
N 86 86
CAMERA QUALITY Pearson Correlation
.066 1
Sig. (2-tailed) .548
N 86 86
Ho: There is no relationship between the age of the respondents and the camera quality of
the phone.
Ha: There is a relationship between the age of the respondents and the camera quality of
the phone.
Interpretation: Since the p-value is .548 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
25
Table 23. AGE AND RESOLUTION
Descriptive Statistics
Std.
Mean Deviation N
Age of
19.13 1.300 86
Respondents
RESOLUTION 4.48 .664 86
Correlations
Age of
Respondents RESOLUTION
Age of Respondents Pearson Correlation
1 .051
Sig. (2-tailed) .640
N 86 86
RESOLUTION Pearson Correlation
.051 1
Sig. (2-tailed) .640
N 86 86
Ho: There is no relationship between the age of the respondents and the resolution of the
phone.
Ha: There is a relationship between the age of the respondents and the resolution of the
phone.
Interpretation: Since the p-value is .640 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
26
Table 24. AGE AND LOUD SPEAKER
Descriptive Statistics
Std.
Mean Deviation N
Age of
19.13 1.300 86
Respondents
LOUD SPEAKER 4.27 .789 86
Correlations
Age of
Respondents LOUD SPEAKER
Age of Respondents Pearson Correlation
1 -.172
Sig. (2-tailed) .114
N 86 86
LOUD SPEAKER Pearson Correlation
-.172 1
Sig. (2-tailed) .114
N 86 86
Ho: There is no relationship between the age of the respondents and the range of the
speaker.
Ha: There is a relationship between the age of the respondents and the range of the
speaker.
Interpretation: Since the p-value is .114 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
27
Table 25. AGE AND INTERNET CONNECTION
Descriptive Statistics
Std.
Mean Deviation N
Age of Respondents 19.13 1.300 86
INTERNET
4.81 .420 86
CONNECTION
Correlations
Age of INTERNET
Respondents CONNECTION
Age of Respondents Pearson Correlation
1 -.021
Sig. (2-tailed) .851
N 86 86
INTERNET CONNECTION Pearson Correlation
-.021 1
Sig. (2-tailed) .851
N 86 86
Ho: There is no relationship between the age of the respondents and the importance of
Ha: There is a relationship between the age of the respondents and the importance of
Interpretation: Since the p-value is .851 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
of the respondents and the importance of having internet connection of the phone.
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Table 26. AGE AND BATTERY LIFE
Descriptive Statistics
Std.
Mean Deviation N
Age of
19.13 1.300 86
Respondents
BATTERY LIFE 4.91 .330 86
Correlations
Age of
Respondents BATTERY LIFE
Age of Respondents Pearson Correlation
1 -.027
Sig. (2-tailed) .807
N 86 86
BATTERY LIFE Pearson Correlation
-.027 1
Sig. (2-tailed) .807
N 86 86
Ho: There is no relationship between the age of the respondents and the battery life of the
phone.
Ha: There is a relationship between the age of the respondents and the batter life of the
phone.
Interpretation: Since the p-value is .807 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
29
Table 27. AGE AND GAMES
Descriptive Statistics
Std.
Mean Deviation N
Age of
19.13 1.300 86
Respondents
GAMES 3.76 1.017 86
Correlations
Age of
Respondents GAMES
Age of Respondents Pearson Correlation
1 -.083
Sig. (2-tailed) .448
N 86 86
GAMES Pearson Correlation
-.083 1
Sig. (2-tailed) .448
N 86 86
Ho: There is no relationship between the age of the respondents and the importance of
Ha: There is a relationship between the age of the respondents and the importance of
Interpretation: Since the p-value is .448 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the age
30
Table 28. AGE AND DOCUMENT READING/EDITING
Descriptive Statistics
Std.
Mean Deviation N
Age of Respondents 19.13 1.300 86
DOCUMENT
4.63 .595 86
READING/EDITING
Correlations
DOCUMENT
Age of READING/EDIT
Respondents ING
Age of Respondents Pearson Correlation
1 -.257*
Sig. (2-tailed) .017
N 86 86
DOCUMENT Pearson Correlation
-.257* 1
READING/EDITING
Sig. (2-tailed) .017
N 86 86
*. Correlation is significant at the 0.05 level (2-tailed).
Ho: There is no relationship between the age of the respondents and the importance of
Ha: There is a relationship between the age of the respondents and the importance of
Interpretation: Since the p-value is .017 which is less than the level of significance at
0.05, reject the null hypothesis (Ho). Then, there is a relationship between the age of the
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4.1.3 CORRELATION
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
QUALITY 4.85 .392 86
Correlations
Gender of
Respondents QUALITY
Gender of Respondents Pearson Correlation
1 .035
Sig. (2-tailed) .747
N 86 86
QUALITY Pearson Correlation
.035 1
Sig. (2-tailed) .747
N 86 86
Ho: There is no relationship between the gender of the respondents and the quality of the
phone.
Ha: There is a relationship between the gender of the respondents and the quality of the
phone.
Interpretation: Since the p-value is .406 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
32
Table 30. GENDER AND PRICE
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
PRICE 4.36 .667 86
Correlations
Gender of
Respondents PRICE
Gender of Respondents Pearson Correlation
1 .091
Sig. (2-tailed) .406
N 86 86
PRICE Pearson Correlation
.091 1
Sig. (2-tailed) .406
N 86 86
Ho: There is no relationship between the gender of the respondents and the price of the
phone.
Ha: There is a relationship between the gender of the respondents and the price of the
phone.
Interpretation: Since the p-value is .406 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
33
Table.31 GENDER AND BRAND
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
BRAND 4.08 .910 86
Correlations
Gender of
Respondents BRAND
Gender of Respondents Pearson Correlation
1 -.091
Sig. (2-tailed) .406
N 86 86
BRAND Pearson Correlation
-.091 1
Sig. (2-tailed) .406
N 86 86
Ho: There is no relationship between the gender of the respondents and the brand of the
phone.
Ha: There is a relationship between the gender of the respondents and the brand of the
phone.
Interpretation: Since the p-value is .406 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
34
Table. 32 GENDER AND MEMORY
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
MEMORY 4.55 .714 86
Correlations
Gender of
Respondents MEMORY
Gender of Respondents Pearson Correlation
1 .132
Sig. (2-tailed) .225
N 86 86
MEMORY Pearson Correlation
.132 1
Sig. (2-tailed) .225
N 86 86
Ho: There is no relationship between the gender of the respondents and the memory of
the phone.
Ha: There is a relationship between the gender of the respondents and the memory of the
phone.
Interpretation: Since the p-value is .225 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
35
Table 33. GENDER AND DESIGN
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
DESIGN 4.21 .813 86
Correlations
Gender of
Respondents DESIGN
Gender of Respondents Pearson Correlation
1 .091
Sig. (2-tailed) .403
N 86 86
DESIGN Pearson Correlation
.091 1
Sig. (2-tailed) .403
N 86 86
Ho: There is no relationship between the gender of the respondents and the design of the
phone.
Ha: There is a relationship between the gender of the respondents and the design of the
phone.
Interpretation: Since the p-value is .403 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
36
Table 34. GENDER AND LARGE SCREEN
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
LARGE SCREEN 3.70 .921 86
Correlations
Gender of LARGE
Respondents SCREEN
Gender of Respondents Pearson Correlation
1 -.085
Sig. (2-tailed) .438
N 86 86
LARGE SCREEN Pearson Correlation
-.085 1
Sig. (2-tailed) .438
N 86 86
Ho: There is no relationship between the gender of the respondents and the screen size of
the phone.
Ha: There is a relationship between the gender of the respondents and the screen size of
the phone.
Interpretation: Since the p-value is .438 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
37
Table 35. GENDER AND CAMERA QUALITY
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
CAMERA
4.60 .600 86
QUALITY
Correlations
Gender of CAMERA
Respondents QUALITY
Gender of Respondents Pearson Correlation 1 .216*
Sig. (2-tailed) .046
N 86 86
CAMERA QUALITY Pearson Correlation .216* 1
Sig. (2-tailed) .046
N 86 86
*. Correlation is significant at the 0.05 level (2-tailed).
Ho: There is no relationship between the gender of the respondents and the camera
Ha: There is a relationship between the gender of the respondents and the camera quality
of the phone.
Interpretation: Since the p-value is .046 which is less than the level of significance at
0.05, reject the null hypothesis (Ho). Then, there is a relationship between the gender of the
38
Table 36. GENDER AND RESOLUTION
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
RESOLUTION 4.48 .664 86
Correlations
Gender of
Respondents RESOLUTION
Gender of Respondents Pearson Correlation
1 .118
Sig. (2-tailed) .279
N 86 86
RESOLUTION Pearson Correlation
.118 1
Sig. (2-tailed) .279
N 86 86
Ho: There is no relationship between the gender of the respondents and the resolution of
the phone.
Ha: There is a relationship between the gender of the respondents and the resolution of
the phone.
Interpretation: Since the p-value is .279 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
39
Table 37. GENDER AND LOUD SPEAKER
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
LOUD SPEAKER 4.27 .789 86
Correlations
Gender of LOUD
Respondents SPEAKER
Gender of Respondents Pearson Correlation
1 -.162
Sig. (2-tailed) .135
N 86 86
LOUD SPEAKER Pearson Correlation
-.162 1
Sig. (2-tailed) .135
N 86 86
Ho: There is no relationship between the gender of the respondents and the range of the
speaker.
Ha: There is a relationship between the gender of the respondents and the range of the
speaker.
Interpretation: Since the p-value is .135 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
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Table 38. GENDER AND INTERNET CONNECTION
Descriptive Statistics
Std.
Mean Deviation N
Gender of Respondents 1.73 .445 86
INTERNET
4.81 .420 86
CONNECTION
Correlations
Gender of INTERNET
Respondents CONNECTION
Gender of Respondents Pearson Correlation
1 .234*
Sig. (2-tailed) .030
N 86 86
INTERNET CONNECTION Pearson Correlation
.234* 1
Sig. (2-tailed) .030
N 86 86
*. Correlation is significant at the 0.05 level (2-tailed).
Ho: There is no relationship between the gender of the respondents and the importance of
Ha: There is a relationship between the gender of the respondents and the importance of
Interpretation: Since the p-value is .030 which is less than the level of significance at
0.05, reject the null hypothesis (Ho). Then, there is a relationship between the gender of the
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Table 39. GENDER AND BATTERY LIFE
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
BATTERY LIFE 4.91 .330 86
Correlations
Gender of BATTERY
Respondents LIFE
Gender of Respondents Pearson Correlation
1 .149
Sig. (2-tailed) .171
N 86 86
BATTERY LIFE Pearson Correlation
.149 1
Sig. (2-tailed) .171
N 86 86
Ho: There is no relationship between the gender of the respondents and the battery life of
the phone.
Ha: There is a relationship between the gender of the respondents and the battery life of
the phone.
Interpretation: Since the p-value is .171 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
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Table 40. GENDER AND GAMES
Descriptive Statistics
Std.
Mean Deviation N
Gender of
1.73 .445 86
Respondents
GAMES 3.76 1.017 86
Correlations
Gender of
Respondents GAMES
Gender of Respondents Pearson Correlation
1 -.068
Sig. (2-tailed) .534
N 86 86
GAMES Pearson Correlation
-.068 1
Sig. (2-tailed) .534
N 86 86
Ho: There is no relationship between the gender of the respondents and the importance of
Ha: There is a relationship between the gender of the respondents and the importance of
Interpretation: Since the p-value is .534 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
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Table 41. GENDER AND DOCUMENT READING/EDITING
Descriptive Statistics
Std.
Mean Deviation N
Gender of Respondents 1.73 .445 86
DOCUMENT
4.63 .595 86
READING/EDITING
Correlations
DOCUMENT
Gender of READING/E
Respondents DITING
Gender of Respondents Pearson Correlation
1 .020
Sig. (2-tailed) .858
N 86 86
DOCUMENT Pearson Correlation
.020 1
READING/EDITING
Sig. (2-tailed) .858
N 86 86
Ho: There is no relationship between the gender of the respondents and the importance of
Ha: There is a relationship between the gender of the respondents and the importance of
Interpretation: Since the p-value is .858 which is greater than the level of significance at
0.05 it is failed to reject the null hypothesis (Ho). Then, there is no relationship between the
gender of the respondents and the importance of having a document reading/editing on the
phone.
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FACTORS INFLUENCING CONSUMER
BUYING BEHAVIOR
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
For this, matrix style question was asked which had five options. They were: extremely
important, very important, somewhat important, slightly important, and not important. According
to the survey result, battery life of mobile phone is extremely important to the consumers which
is 92% of the 86 respondents, whereas games and large screen are not so important. Quality,
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being the second to the highest percentage, 86% responded extremely important. Internet
connection also gives an important role being as the influential factors on consumers buying
behavior. Document reading/editing, camera quality, and memory have huge impact on
consumers. The percentage gathered are 69%, 66%, and 65% respectively and they are
somewhat similar. Price, which was believed to be extremely important factor is not considered
to be even very important when compared to brand, design, and loudspeaker. Also, it can be
concluded that consumers are willing to buy the mobile phone which is of high quality despite
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CHAPTER IV
5.1. CONCLUSION
The main purpose of this study was to know and investigate the underlying factors that
determine the mobile phone buying behavior of consumers in perspective of BSMBA third year
students of Bulacan State University. The aim was to examine the purchasing behavior of
After analyzing the findings based on surveys conducted, the result shows that there is
really important and influencing factors on consumers’ buying decision of mobile phones. The
questions stated on Chapter I have been answered. The question: What are the influencing
factors on consumer’s buying decision of mobile phone? The finding shows that: Quality, price,
brand, memory, design, camera quality, resolution, loudspeaker, internet connection, battery life,
and document reading/editing are the most influential factors. While games and screen size are
not that important. Also it can be seen that the hypotheses stated in Chapter I, are also proven
true. The quality of the phone influenced the consumers in purchasing. Price affects the
consumers in buying decision. Consumers are willing to buy even the product is of high price for
a change of high quality. Camera is the most important function according to the data gathered.
Also in this chapter, we can conclude that there is a relationship between the age of the
respondents and some factors stated. According to the findings using correlation/Pearson R there
is relationship between the age of respondents and the screen size. Also there is relationship
between the age of respondents and having document reading/editing on the phone. Furthermore,
it was found out that there is relationship between the gender of respondents and some factors.
Those factors are the quality of the camera and having an internet connection of the phone.
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5.2. RECOMMENDATIONS
After a thorough analysis of data, the following recommendations are hereby made:
1. To the mobile phone manufacturers that are interested to establish their market or those
who have already set the market but are planning to expand their business should focus
on their product quality and enhance the features. Companies should launch mobile
phone with better battery life as this could very beneficial to the consumers. Also they
should launch a mobile phone with a big memory capacity and a good and high quality of
camera as this could very beneficial to the consumers that are “selfie” addict. In addition
companies should also produce a mobile phone which can quickly access the internet
2. To the consumers that are planning to purchase a mobile phone, be aware that when you
purchase one with high quality it also in a high cost. So be willing to spend money for a
(a) Allot more time in conceptualizing. A month or two is not enough since you will
(b) In constructing the survey form, make questions that are related to the respondents’
confusion, and to prevent wrong response that will lead to inaccurate data.
(c) When gathering more data, it is better to have first-hand information for a more
accurate result.
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APPENDICES
49
APPENDIX A
SURVEY FORM
QUESTION: How important are the following factors when you bought your mobile phone? Choose your answers by
putting a check on their respective boxes.
Quality
Price
Brand
Memory
Style:
Design
Large Screen
Phone Function:
Camera
Quality
Resolution
Loud-speaker
Usability:
Internet
Connection
Battery Life
Entertainment:
Games
Document
Reading/
Editing
_________________________
Signature
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APPENDIX B
Some respondents answering the survey form in Room 206 of Federizo Hall
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BIBLIOGRAPHY
WEBSITES
https://www.theseus.fi/bitstream/handle/10024/109259/Shrestha_Sabnam.pdf?sequence=
Mesay Sata Shanka (October 2013). “Factors Affecting Consumers’ Buying Behavior of Mobile
Phones.”
https://www.researchgate.net/publication/283016711_Factors_Affecting_Consumer_Buy
ing_Behavior_of_Mobile_Phone_Devices
Phones.”
http://www.theseus.fi/handle/10024/109259
Jonathan Comer and Thomas Wikle (February 10,2011). “Worldwide Diffusion of the Cellular
Tellephone, 1995-2005”
https://www.tandfonline.com/doi/abs/10.1080/00330120701836303
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