AUCKLAND HEAD OFFICE

PO Box 12873,
Penrose, Auckland 1061
P +64 9 525 7044
F +64 9 525 0056
E info@gorentals.co.nz

Agreement to Hire Rental Vehicle Agreement No.

TSL Number: 0238906 / Tax Invoice - GST No. 69-740-464

1. Parties: This agreement sets out the terms and conditions of this contract entered into by the following parties:
The Owner The Hirer The Cardholder

GO Rentals (Auckland) Ltd Name Card Name

531B Great South Road Address
Penrose, Auckland 1061 Address Card Type
New Zealand Email Card No
info@gorentals.co.nz Phone Expiry

2. Authorised Drivers: The Hirer agrees that only persons named in this clause shall be permitted to drive any of the vehicles
supplied under this agreement, and then only if those persons hold a current and valid full drivers license appropriate for the vehicle at
the time they are driving.
Drivers Name Licence Number Expiry Date Date of Birth Country

Driver 1
Driver 2
Driver 3
Driver 4
Driver 5

3. Car Rental Services: The Owner agrees to provide and the Hirer agrees to purchase the following:
Registration Vehicle Pick Up From Start Date & Time End Date & Time Days Daily Rate ($)

The Hirer shall terminate in accordance with this agreement and the terms and Less deposit already paid $
conditions, when the vehicle supplied is returned to:
Subtotal $

4. Other Products & Services: The Owner agrees to arrange and the Hirer agrees to purchase the following:
Reference No. Description of Service Quantity Days Unit Rate Total Charge

$
$
$
$
$
$

Subtotal $

5. Total Charges for Car Rental Services and Other Products including GST: Grand Total $
Payment Type

6. Insurance Excess: The Owner agrees to provide and the Hirer agrees on choice of the following insurance option:
Insurance option Your Insurance Excess inc GST Standard Insurance Excess inc GST
$ $
The Hirer acknowledges the Owner’s offer to purchase a Collision Damage Waiver and by initialing this clause understands he/
she has rejected the offer of collision damage waiver and that the applicable bond will be authorized to the credit card above. Inital here

7. Acceptance: The Hirer agrees to be bound by all of the terms and conditions of this agreement including clauses 8 to 24
attached. The Hirer acknowledges that he/she is absolutely liable for the insurance excess above, in the event of any damage
irrespective of who is at fault. In the event that any damage is excluded under clause 16.2, the Hirer accepts that they will be liable
to pay the full cost relating to the damage.
Signature of the Owner Signature of the Hirer Signature of the Cardholder

The Hirer acknowledges that the Owner has advised the Hirer of clause 17 of the terms relevant to the tranfer of liability of Inital here
any Speeding, Parking, Traffic Offences and Toll Notices incurred during the hirer period and the applicable fees.
The Hirer/ Cardholder agrees that if he/she has presented a credit card by way of bond or payment for this agreement, that any actual or consequential liability arising out of
the agreement may be billed directly to this credit card and that the cardholders signature will be deemed to have been made on the appropriate voucher. In particular where a
presign form / online check in has been completed the Hirer / Cardholder acknowledges they accept the terms of this contract and will verify the vehicle check sheet on uplift of
the vehicle. The Hirer/ Cardholder undertakes not to instruct their credit card company to reverse any transactions in the event of a dispute about any amounts owed or liability
including new damage with out consulting the Owner.
The Rental Contract comprises of the Rental Agreement (clauses 1-7) which specifies the hirer details
as well as the Terms and Conditions (clauses 8-24) The Rental Contract is made on the date specified
between GO Rentals Ltd (herein referred to as “the Owner”) and the Hirer (herein referred to as “the
hirer”) whose particulars are recorded in the Rental Agreement. It is hereby agreed as follows:
8. Vehicle Description
The Owner will let and the Hirer will take the motor vehicle (herein referred to as “the vehicle”), details of
which are described in the Rental Agreement.
9. Duration of Hire / Amendments to Hire
a) The term of hire shall commence and cease at the time and dates specified in the rental agreement.
Vehicle charges are on a 24 hour basis. The first hour of late return is free, thereafter a full day’s hire
applies.
b) Rates and conditions written in our printed material or published on our website are correct at
the time of publishing and are subject to change without notice. However (subject to changes in
legislation or errors) the Owner will not alter rates applicable to your rental once the booking has
been confirmed, unless a booking is amended by the Hirer.
c) All amendments are subject to approval by the owner. One amendment is permitted at no cost.
Subsequent amendments will be charged at a rate of $25 and is at the discretion of the owner. If a
reservation amendment occurs and the hire period is reduced and or drop off location altered, the
rate may be recalculated. Rate recalculations are based on the current applicable rate for the vehicle.
d) Should the Hirer decide to voluntarily downgrade their vehicle type from the category booked, they
will not be entitled to a refund.
e) The Owner must authorise any rental extension beyond that specified in the rental agreement prior
to return of the vehicle. All extensions are subject to availability and must be requested at least 72
hours prior to the original drop off date on the rental agreement, where possible the Owner will oblige.
Failure to comply will result in a penalty fee of up to $500 to the Hirer for the unauthorised extension
in addition to the current daily rental rate.
f) The Owner reserves the right to charge a relocation fee of up to $1000 to the Hirer if the vehicle has
been returned to a different location than what was agreed.
10. Persons Who May Drive the Vehicle
a) The vehicle may be driven during the period of hire, only by the names of the Authorised Drivers
or the Hirer on the rental agreement and only if they are over 21 years of age at the time of this
agreement and hold a current and valid full driver’s licence appropriate for the vehicle, which must be
presented to the Owner at time of pick up.
b) If the licence is not printed in English it must be accompanied by an accredited English translation
which is to be provided to the owner. Please note a restricted New Zealand licence will be accepted
however the Authorised Driver agrees to be bound by those restrictions and is aware insurance can
be voided if restrictions are not adhered to.
c) A $10 fee applies to each and every extra driver on the agreement after the hirer.
11. Obligations of the Hirer
a) The Hirer shall ensure that all reasonable care is taken in handling and parking the vehicle and that it
is left securely locked when not in use.
b) The Hirer shall ensure that the recommended levels are maintained with respect to the water in the
radiator and battery of the vehicle, the oil and the tyre pressures of the vehicle.
c) Smoking and or animals are not permitted in the vehicle at any time. The Owner reserves the right to
charge a minimum vehicle grooming fee of $200 in the case of failure to comply with these policies.
d) It is the Hirer’s responsibility to be aware of and act in compliance with all the New Zealand Transport
Agency rules and regulations.
e) The child restraint law stipulates that children under 7 years of age must be properly restrained in an
approved child restraint. It is the Hirer’s responsibility to ensure the child restraint is installed correctly
in the vehicle.
f) The Hirer is responsible for the cost of fuel used during the hire. If the Hirer elects to take the fuel
purchase option at the start of the hire, no refund is made for remaining fuel on return of the vehicle.
If the fuel purchase option has not been taken at the start of the hire, then the vehicle should be
returned with a full tank, otherwise a $25 refuelling fee applies. The Hirer is absolutely liable for the
cost to refuel the vehicle and the refuelling surcharge. Please note all vehicles will be re-fuelled on
return and vehicles requiring more than $3 of fuel will be subject to the refuelling fee.
g) All Authorised Drivers are bound by the terms and conditions of the hire and must carry their driver’s
licence with them when driving.
h) For any new damage to the vehicle or its accessories or spare parts, the Hirer must notify the Owner
of the full circumstances of the damage as soon as practical but within a maximum of 12 hours from
the time the Hirer has knowledge of the damage. All necessary paper work required by the Owner
must be completed by the Hirer before the termination of the hire. Failure to do so will result in a fee
of up to $500 and the possibility of the Hirer being fully liable for the damage.
i) If there is a defect or mechanical failure of the vehicle during the hire, the Hirer must notify the Owner
within 12 hours. If the Hirer fails to notify the Owner within this time then the Hirer waivers the Owners
obligations to investigate the issue of which the Hirer will be liable for any resulting damage.
j) The Hirer shall ensure that a copy of this agreement is kept in the vehicle throughout the term of the
hire and produced without delay for inspection on demand by an enforcement officer.
12. Owner’s Obligations
a) The Owner shall supply the vehicle in a safe and roadworthy condition, up to current Certificate of
Fitness standards.
13. 24 Hour Mechanical Breakdown Assistance
All vehicles are registered with the Automobile Association (AA) for 24hr roadside assistance. This
service covers all Mechanical and Non-Mechanical breakdowns.
a) All Mechanical breakdowns are covered by the Owners relevant Roadside Assistance program and
include the following;
i. Engine faults
ii. Electrical faults
iii. Cooling system
iv. Vehicle recovery
b) All Non-Mechanical breakdowns are subject to the relevant call out fees charged by the AA to the
Hirer and include but are not limited to the following;
i. Out of fuel / incorrect fuelling of the vehicle.
ii. Wheels and tyres
iii. Keys being lost or locked inside the vehicle.
iv. Flat batteries as a result of the lights or keys being left on.
v. A breakdown as a result of damage caused in an accident, including salvage.
14. Mechanical Repairs
a) If warning lights appear in the vehicle the driver must cease driving as soon as practical and;
i. Contact the AA for assistance.
ii. Inform the Owner immediately.
b) If the vehicle becomes unfit to drive due to a breakdown that was not the fault of the Hirer, the Owner
will refund to the Hirer the rental charges that relate to the period during which the car could not be
used. The Owner will undertake to arrange the repair or replacement with another vehicle as soon as
practicable.
c) If there is a defect or mechanical failure of the vehicle during the hire, the Hirer must notify the Owner
immediately. If the Hirer fails to notify the Owner then the Hirer waivers the Owners obligation to
investigate the issue of which the Hirer will be liable for any resulting damage.
d) The Hirer shall not arrange or undertake any repairs without the Owner’s prior authority except to
salvage the vehicle to prevent further damage to the vehicle or to other property. If the Hirer has had
to pay to salvage the vehicle, the Hirer must inform the Owner within a maximum 12 hour period or
forfeit the right to seek reimbursement of the salvage costs.
e) If any repairs are required whereby the Owner has authorised then but the Hirer is not liable for the
repairs, the Hirer will be reimbursed once the invoice or receipts have been provided to the Owner.
f) The Hirer is not permitted to instruct any person to interfere with any mechanical aspect of the vehicle
including, but not limited to, the distance recorder, speedometer, engine, transmission, braking or
suspension systems of the vehicle.
15. Accidents & New Damage
a) In the event of an accident or new damage the Hirer must:
i. Notify the Owner of the full circumstances as soon as practical, but within a maximum of 12
hours from the time that the Hirer has knowledge of the damage or requirement of repairs or
salvage.
ii. Notify the NZ Police and request they attend the scene to determine liability.
iii. Where possible, take some photos of the accident site and the damaged vehicles.
iv. If the Police could not attend, call into the closest Police station to report the incident and
obtain a report.
v. The Hirer must not make any admission of liability
vi. Complete the forms provided in your Rental Contract folder to record the full details of all
parties including witnesses and the vehicles involved in the accident along with your written
statement and diagram of the accident circumstances.
vii. Contact the nearest GO Rentals branch and make arrangements to complete the necessary
insurance documents. Insurance documents must be completed before the end of the hire
period specified in clause 3 of this agreement.
b) Damage includes any and all damage to third party property, damage to the rented vehicle including
tyres, windscreens, towing and recovery costs, theft, fire, break-in or vandalism.
c) During the hire period the Collision Damage Waiver (CDW) can only be used once for the damage
that has occurred first. Once the CDW is used Your Insurance Excess reverts to the Basic Insurance
Excess. Also the additional benefits of CDW no longer apply.
d) In the event a vehicle is replaced due to damage the CDW is not transferable to the replacement
vehicle.
e) Your Insurance Excess (clause 6) is applicable regardless of who is at fault and must be paid at
the time the accident is reported, not at the completion of the rental. Your Insurance Excess will be
refunded only if the Owner is successful in recovering the full cost of the damages from the third
party. Please note that third party claims can take many months to resolve.
f) The Hirers assistance maybe required if liability is being disputed by the at fault party, which means
you may be required to attend a disputes tribunal hearing in person or via telephone conference.
g) Where the car has been returned outside of office hours, the Hirer shall remain liable for any damage
to the vehicle until it has been uplifted and checked by the Owner (including after it has been cleaned
sufficiently to expose any new damage).
h) Any underbody damage and or recovery of a vehicle which has become bogged or immovable due to
off roading of the vehicle is not covered under the insurance cover therefore the Hirer is fully liable for
these costs.
i) Any roof damage due to entering low laying buildings or objects with height restrictions or by standing
on the roof is a failure by the Hirer to comply with the warnings provided on the vehicle therefore the
hirer is fully liable for these costs.
j) The Owner reserves the right to charge a minimum $2000 fee in addition to any other costs if the
vehicle including its accessories and spare parts is damaged as a result of submersion in water,
including crossing creeks, rivers, flooded fords, salt water or on beaches.
k) The Hirer shall not arrange or undertake any repairs without the Owner’s prior authority except to
salvage the vehicle to prevent further damage to the vehicle or to other property. If the Hirer has to
pay to salvage the vehicle, the Hirer must inform the Owner within a maximum 12 hour period or
forfeit the right to seek reimbursement of the salvage costs.
l) If any repairs are required whereby the Owner has authorised them, but the Hirer is not liable for the
repairs, the Hirer will be reimbursed once the invoice or receipts have been provided to the Owner.
m) Failure to advise of an accident or new damage and complete the relevant claim forms prior to the
termination of the hirer will incur a fee of up to $500 claim handling fee and can result in the hirer
becoming fully liable for all costs.
n) Any events excluded in clause 16.2 are not covered by insurance therefore the Hirer will be fully liable
for all costs associated with the event.
o) If the vehicle is rendered unfit to drive after an accident, the Owner is not obliged to make any refund
for the unused hire period (including Collision Damage waiver (CDW) payment if applicable) and the
provision of a replacement vehicle shall be at the Owner’s sole discretion. The Owner shall not be
responsible for the cost of transporting the Hirer and any accompanying passengers away from the
accident location. In the event that the Owner decides to offer the Hirer an alternative vehicle, the
vehicle shall be available at the nearest branch of the owners business not delivered to the accident
location. The Owner reserves the right to provide the replacement vehicle subject to an increased
Hirer’s liability and/or to decline to offer CDW for the replacement vehicle.
p) The Hirer shall be obligated to accept a quotation for repairs as proof of quantum for the damages
caused to the Owners vehicle.
16. Liability
a) The Hirer is liable for:
i. Any loss of, or damage to, the vehicle and its accessories;
ii. Any consequential damage, loss or costs incurred by the owner, including salvage costs, loss
of ability to re-hire and loss of revenue; and
iii. Any loss of, or damage to, vehicles and property of third parties, arising during the term of hire.
iv. Any loss or damage to any accessories on hire.
b) The Hirer agrees to release and indemnify the Owner from and against all actions, claims,
demands,losses, damages, costs, expenses, harm or other misadventure which the Hirer may suffer
or incur or become liable for as a result of the use or misuse of the vehicle.
16.1 Insurance
The Owner’s rental fleet is insured under a policy of motor vehicle insurance from a company licenced
to carry on insurance business in New Zealand under the Insurance Prudential Supervision Act 2010.
Under the Policy, every person named in this Agreement as a person permitted to drive the Vehicle, is
subject to the Insurance Exclusions in 16.2
IMPORTANT: the Owner is not providing insurance services to the hirer. The Owner manages the
insurance provided under the Policy. The Owner reserves the right to determine whether or not to claim
under the Policy. In the event of damage to the vehicle, the Hirer agrees to immediately contact, and
solely deal with the Owner.
a) Motor vehicle insurance is offered by the Owner but the Hirer may make his or her own insurance
arrangements provided these are approved by the Owner prior to the pick-up date in clause 3. If the
Owner is not satisfied that the Hirer’s insurance is comparable with the Owners insurance cover, the
Owner may decline to hire the vehicle.
b) If the Hirer elects to use the Owners’ insurance, any person named in the Rental Agreement as a
person permitted to drive the vehicle is, subject to the terms and condition of this agreement.
c) The Hirer’s liability is covered by the Owner’s insurance as set out in the sub-clauses 16.a (i) and
16.a (iii) to a maximum of $10,000,000. This clause does not apply if the Hirer rejects the Owner’s
insurance.
d) The Hirer’s liability for damage applies in respect of each separate accident or new damage, not
each rental.
e) If the Hirer elects to use the Owners insurance the excess payable by the Hirer is the Basic Insurance
Excess in clause 6 and is payable for each and every new damage involving the vehicle, unless the
Hirer elects to purchase Collision Damage Waiver (CDW).
f) The Hirer may purchase CDW to reduce the Basic Insurance Excess payable by the Hirer under the
Owners’ insurance cover. If the Hirer elects to purchase CDW, the Hirer will pay the daily CDW rate
described in clause 4 for the Hire Period.
g) In the event a vehicle is replaced the CDW is not transferable to the replacement vehicle.
h) During the hire period the CDW can only be used once for the damage that has occurred first. Once
the CDW is used Your Insurance Excess reverts to Basic Insurance Excess in clause 6. Also the
additional benefits of CDW no longer apply.
16.2 Insurance Exclusions
The following clauses are not covered by the Owners insurance policy and/or the event itself voids the
insurance cover therefore the Hirer is fully liable for all costs.
a) The driver of the vehicle is under the influence of alcohol or any drug that affects their ability to drive
the vehicle.
 (Note: Damage to tyres, rims, burning out a clutch and any damage arising from using the vehicle to 19. Useof
ofthe
theVehicle
Vehicle&&Additional
AdditionalItems
Items
b) The vehicle is in an unsafe or un-roadworthy condition that arose during the course of the hire and
propel any other vehicle are 19. Use
that caused or contributed to regarded
the damage as or
wilful
loss, or and
reckless damage).
the Hirer or driver was aware or ought to have The hirer must not use or permit the vehicle to be used for carriage of passengers for the hire or
f) been
The vehicle
aware of is the
operated
unsafeon orany of the following
un-roadworthy roads:ofBall
condition theHutt Road (Mt Cook), Skippers Road
vehicle. The hirer
reward must the
unless not vehicle
use or permit
is hiredthe vehicle
with to be usedoffor
the knowledge thecarriage
Owner of forpassengers for the hire
use in a passenger or reward
service
(Queenstown), Ninety Mile Beach (Northland), all roads north of Colville (Coromandel Peninsula), or unless the
licensed vehicle
under Partis4a
hired withLand
of the the knowledge
Transport Act of the Owner for use in a passenger service licenced under
1998.
c) The vehicle is driven by any person not named under Clause 2 of this rental agreement. Part 4a of the Land Transport Act 1998. The hirer must not:
any unformed road including any beach.
g) The
d) At any time is
vehicle when
operatedthe vehicle
by anywas operated
person who at beyond
the time thedrives
term of thethe Rental
vehicle is Agreement
disqualifiedor anyholding
from The hirer must
a) Assign, subletnot:or hire the vehicle to any other person.
or has never held
unauthorised a driver’s
extension of thelicence
term,appropriate
or at any other for thattimevehicle.
or in any other circumstances notified by a) Assign,the sublet or hire
b) Allow vehicle to bethe vehicle outside
operated to any other
his orperson.
her authority.
the owner to the hirer.
e) The vehicle including its accessories and spare parts is wilfully or recklessly damaged or lost due to b) Allow the vehicle to be operated outside his or her authority.
c) Operate the vehicle or permit to be operated, in circumstances that constitute an offence by the driver
h) wilful
The driver,
or reckless or a person
behaviour under by the
the Hirerʼs
Hirer orauthority
any person or control
namedcommits a traffic
under Clause offence
2 of while driving
this agreement, or c) Operate the vehicle or permit to be operated,
against sections 56, 57 and 58 of the Land Transport in circumstances
Act 1998.that constitute an offence by the
driving
the vehicle the vehicle under the authority of the hirer. (Note: Damage to tyres, rims, burning out a clutch driver against sections 56, 57 and 58 of the Land Transport Act 1998.
and any damage arising from using the vehicle to
i) At any time when the vehicle is loaded or is being loaded in excess of the manufacturer'spropel any other vehicle are regarded as wilful or d) Operate the vehicle or allow it to be operated in
d) Operate the vehicle or allow it to be operated in any race, speed any race, speed test,
test, rally
rally or
or contest.
contest.
reckless damage).
specifications; e) Operate the
e) Operate vehicle or
the vehicle orpermit
permititittotobebeoperated
operatedinin breach
breach of of
thethe
LandLand Transport
Transport Act 1998,
Act 1998, the Traffic
the Traffic
f)j) The
The vehicle
vehicle,ispropertyoperatedoron any anyotherof the following
vehicle roads: Ball
is damaged Hutt Road (Mt which
in circumstances Cook),are Skippers Road
illegal in New Regulations Act
Regulations Act 1976,
1976,thetheTransport
Transport Act 1962,
Act 1962,or or
anyanyother Act,Act,
other regulations, or byorlaws
regulations, relating
by laws to road
relating to traffic.
(Queenstown),
Zealand. Ninety Mile Beach (Northland), all roads north of Colville (Coromandel Peninsula), or f) road traffic.
Operate the vehicle or allow it to be operated for the transport of more than the number of passengers
any unformed road including any beach.
k) The vehicle including its accessories and spare parts is damaged as a result of submersion in water, f) Operate the vehicle or allow it to be operated for the transport of more than the number of
or more than the gross vehicle mass specified in the certificate of loading for the vehicle.
g) At including
any time crossing
when the creeks,
vehicle rivers,
was flooded
operatedfords, beyond saltthewaterterm orofonthebeaches.
Rental Agreement or any passengers
g) Drive or the
or allow more than the
vehicle to begross vehicle
driven, mass
by any specified
person in the
if at the timecertificate
of his or ofherloading
drivingforthethe
vehicle, is
l) unauthorised
The vehicle including extensionitsofaccessories
the term, orand at any
spareother partstime is or in any other
damaged as a circumstances
result of incorrect notified
fittingbyorthe vehicle.
not the holder of a current driver’s licence appropriate for the vehicle, or permit the vehicle to be driven
owner to the hirer.
use of snow chains or ski/snowboard racks or bicycle racks. g) Drive
by any orperson
allow thewho vehicle
is not to
anbe driven, byDriver
Authorised any person
namedifon at the
the rental
time ofagreement
his or her driving
overleaf.the vehicle, is
h)m)The vehicle including
The authorised drivers,itsoraccessories
a person under and the
spare partsauthority
Hirer’s is damaged by anycommits
or control item carried inside driving
a reckless or h) not the holder
Operate of a current
the vehicle or allow driver's license
it to be appropriate
operated to tow orfor the vehicle,
propel any other or vehicle,
permit the vehicle
except anytoluggage
be
offence
outside while driving such
the vehicle, the vehicle.
as a surfboard or bicycle. driven by any person
trailer supplied by thewho
owner.is not an Authorised Driver named on the rental agreement overleaf.
i)n) The
At any Hirer
timedoes when notthereport,
vehicle to is
the Owner,
loaded or an accident
is being loadedor damage
in excess to the vehicle
of the within 12 hours of the
manufacturer’s h) Operate the vehicle or allow it to be operated to tow or propel any other vehicle, except any luggage
incident occurring, unless extenuating circumstances make this not practical.
specifications; 19.1trailer supplied by the owner.
Accessories
o) Continuing to drive a vehicle if a warning light appears
j) The vehicle, property or any other vehicle is damaged in circumstances which are illegal causing more damage to the in vehicle.
New Zealand. a) Due care should be taken with any accessory while rented from the owner. Do not leave GPS unit
p) Costs to replace keys which have been lost or the retrieval of keys which have been locked inside a 19.1 Accessories
insight when the vehicle is unattended.
k) The vehicle
vehicle. including its accessories and spare parts is damaged as a result of submersion in a) Due care should be taken with any accessory while rented from the owner. Do not leave GPS unit in
water,including crossing creeks, rivers, flooded fords, salt water or on beaches. b) The
q) Tyres and windscreens are not covered unless a Peace of Mind Collision Damage Waiver (CDW) sight Owner
when theis not responsible
vehicle for any harm, damage, loss or misadventure that occurs as a result of
is unattended.
l) The vehicle including its accessories and spare parts is damaged as a result of incorrect fitting or use the use or misuse of any accessories on hire.
is purchased. b) The Owner is not responsible for any harm, damage, loss or misadventure that occurs as a result of
r) ofIn snow
the event chains of aorsingle
ski/snowboard
vehicle accident,racks or the bicycle
Hirerracks.
is aware that they are liable for any salvage and c) The
the useHirer
or agrees
misusetooffollow all safety and
any accessories onusage
hire. guidelines provided by the manufacturer and the Owner.
m) The recovery
vehicle costs of the its
including vehicle.
accessories and spare parts is damaged by any item carried inside or c) The Hirer
d) The Hirer agrees
is liabletoforfollow all safety and
any damaged usage accessories.
or missing guidelines provided by the manufacturer
The replacement cost will beand the on the
based
s) outside the vehicle,
Hirerʼs Personal such as aare
belongings surfboard or bicycle.
not covered. Owner.
current retail replacement value at the time of loss.
n)t) Continuing
The incorrect fillingaofvehicle
to drive fluid orif fuel tanks. light appears causing more damage to the vehicle.
a warning d) The Hirer is liable for any damaged or missing accessories. The replacement cost will be based on
o)u) Costs
Allow to any personkeys
replace to smoke
which in havethe been
vehicle lostorortothe
transport
retrieval animals.
of keys which have been locked inside a 20.the current retail replacement value at the time of loss.
Bond
v) vehicle.
Recovery of a vehicle which has become bogged or immovable. a) A bond is only taken when you elect to take the Basic Insurance option. The value stipulated in Clause
w) Cost of repair or replacement of other products in clause 4 20.6 of Bond
your Rental Agreement will be authorised against your credit card on pick up.
p) In the event of a single vehicle accident, the Hirer is aware that they are liable for any salvage and
x) recovery
Damage costs to theofunder body or roof of a vehicle.
the vehicle. a) A bond is only taken when you elect to take the Basic Insurance option. The value stipulated in
b) The bond is fully refundable provided the vehicle is returned on time to the correct location clean and
y) It is agreed between the Owner and the Hirer that section 11 of the insurance Law Reform Act 1997 Clause 6 of your Rental
tidy, undamaged and with Agreement
a full fuel will
tankbe(unless
authorised against
the hirer has your credit card on
a pre-purchased pick
fuel up.
option).
q) Hirer’s Personal belongings
shall apply with respect to these are not covered. as if this clause constituted a contract of insurance. The
exclusions b) The bond is fully refundable provided the vehicle is returned on time to the correct location clean
Hirerincorrect
r) The acknowledges filling ofthat fluidbyorsigning
fuel tanks.this agreement that the Hirer is aware of all these exclusions. c) The Owner
and tidy, reserves the
undamaged andright
with to bank
a full the
fuel bond
tank after the
(unless the termination of the rental period
hirer has a pre-purchased to cover the
fuel option).
cost of un-notified infringements or damage to third party vehicles or their property.
s)z) Grooming
Failure to of advise of an accident
the vehicle’s interiororif new damage
the vehicle is and
returned complete
in an the relevant dirty
excessively claimcondition
forms prior thatto the c) The Owner reserves the right to bank the bond after the termination of the rental period to cover the
termination ofcleaning
the hirer or deodorising. d) cost
Where a third party causes damage, the Hirer is liable for damages
of un-notified infringements or damage to third party vehicles or their property. as specified in their rental
requires extra agreement. While
d) Where a third partythe Owner
causes will takethe
damage, reasonable stepsfor
Hirer is liable to damages
recover the
as damages
specified from therental
in their at-fault party,
t) Any underbody damage and or recovery of a vehicle which has become bogged or immovable due to there is no guarantee that these damages will be recovered, therefore the bond will be banked and
17. Toll notices
off roading & Infringement fees
of the vehicle. agreement.
only refunded As once
insurance is not full
we receive compulsory
recovery in New
from theZealand there is no guarantee that these
other party.
a) In the event that the Owner receives an Unpaid Toll Notice relating to the period the vehicle was on damages will be recovered, therefore the bond may be banked and not refunded.
u) Loss or damage
hire, GO Rentals will to any payAccessories
the outstanding on hire. toll fees on behalf of the hirer and an Administration fee of e) A
e) bond shall
A bond shall be
be taken
taken forfor each
each accident.
accident. InIn the
the event
event ofof aa replacement
replacement vehicle
vehicle being
being dispatched,
dispatched, the
the
bond will revert back to the Basic Insurance Excess irrespective of the purchase of CDW.
v) Any$25 roof
will be damagecharged dueper to notice
entering in low
addition
layingtobuildings
the toll fees. or objects with height restrictions or by standing bond will revert back to the Basic Insurance Excess irrespective of the purchase of CDW.
b) on the event
In the roof isthe a failure
Owner byreceives
the Hireran toinfringement
comply with notice the warnings providedparking
of a speeding, on the or vehicle.
other traffic f) AAdebit
f) debit card
card oror Visa
Visa debit
debit card
card isis not
not sufficient
sufficient for
for bond
bond and/or
and/or security.
security.
w) Finfringement
ailure to advise relating
of antoaccident
the period the vehicle
or new damagewas andoncomplete
hire, thethe Owner will; claim forms prior to the
relevant
i. TheofOwner
termination the hirer will notify and provide the Hirer details of the infringement notice as soon as is 21. ReturnofofVehicle
21. Return Vehicle& & Termination
Termination of of
thethe hire
hire
x) It is agreed practical.
between the Owner and the Hirer that section 11 of the insurance Law Reform Act 1997 a) Should the
a) Should the Hirer
Hirer decide
decide to to voluntarily
voluntarily return
return the
the vehicle
vehicle (including
(including carcar keys)
keys) andand accessories
accessories to to the
the
shallii.apply Provide the necessary
with respect to theseinformation
exclusions to asthe relevant
if this clauseauthority
constitutedfor such notices
a contract of to be directed
insurance. Theto location
location specified
specified in in clause
clause 33 of of the
the agreement
agreement prior prior to
to the
the expiry
expiry ofof the
the hire
hire term,
term, the
the Hirer
Hirer will
will not
not be
the Hirer. that by signing this agreement that the Hirer is aware of all these exclusions.
Hirer acknowledges be entitled to a refund.
entitled to a refund, however a credit of the remaining balance will be left on file for future use.
iii. An administration fee of $50 will be charged to the Hirer for transfer of liability of the notice b)
b) The
The Owner
Owner must mustauthorise
authorise any any rental
rental extension
extension beyond
beyond thatthat specified
specified in in the
the rental
rental agreement
agreement prior prior to
17. Toll notices to the Hirer.& Infringement fees to return
return of of
thethe vehicle.
vehicle. AllAll extensions
extensions areare subject
subject to to availability
availability and
and mustmust bebe requested
requested at least
at least 72 72
hours
iv. The Hirer has the right to challenge, complain about, query or object to the alleged offence hours
prior to prior
the to the original
original drop off dropdateoffon date
theon the rental
rental agreement,
agreement, wherewhere
possible possible the Owner
the Owner will Failure
will oblige.
a) In the event that the Owner receives an Unpaid Toll Notice relating to the period the vehicle was on to comply will result in a minimum Unauthorised Extension fee of up to $500 in addition to the current
hire, GOto the issuing
Rentals will pay enforcement
the outstanding authority.
toll fees on behalf of the hirer and an Administration fee of oblige. Failure to comply will result in a minimum Unauthorised Extension fee of $500 in addition to
daily
the rental daily
current rate. rental rate.
$25 v. will be The Hirer has
charged perthe noticerightintoaddition
seek a court
to thehearing
toll fees.within 56 days from the date of issue of the
infringement notice or 28 days from the date of issue of the reminder notice. c) The Owner
c) The Owner reserves
reserves the the right
righttoto charge
charge aa minimum
minimum Relocation
Relocation fee fee ofof $500
up to if$500
the vehicle has been
if the vehicle has
b) In the event the Owner receives an infringement notice of a speeding, parking or other traffic been returned to a different location thanwaswhatagreed.
was agreed.
infringement relating to the period the vehicle was on hire, the Owner will; returned to a different location than what
18. Payments by Hirer d)
d) The Owner shall have the right to terminate the agreement and repossess the vehicle (and for that
The Owner shall have the right to terminate the agreement and repossess the vehicle (and for that
a) The i. Hirer
The Owner shall pay will the
notify Ownerand provide
the agreed the Hirer
sumdetailsspecified of theininfringement
clause 5 of the notice as soon
rental as is
agreement purpose
purposeenter enterany any premises
premises and and remove
remove the the vehicle)
vehicle) atat any
any time,
time, without notification to
without notification to the
the Hirer,
Hirer, and
practical.
prior to pick up or on pick up. and the Hirer
the Hirer will pay
will pay reasonable
reasonable costs costs of repossessing
of repossessing the vehicle,
the vehicle, including
including towingtowing charges,
charges, in anyin of
anythe
ii. Provide the necessary information to the relevant authority for such notices to be directed to following circumstances:
b) The Hirer the Hirer.is liable for any damage or missing accessories. The replacement cost will be of the following circumstances:
based
iii. An onadministration
the current retail fee ofreplacement
$50 will be charged value at to the
the time
Hirer of forloss.
transfer of liability of the notice to i. i.The
The Hirer is inisbreach
Hirer in breach of any
of anymaterial
materialterm of this
term agreement;
of this agreement;
c) Your the Insurance
Hirer. Excess or CDW (clause 6) is applicable regardless of who is at fault and must ii. ii.
The TheHirer hashas
Hirer obtained
obtained the the
vehicle through
vehicle throughfraud or misrepresentation;
fraud or misrepresentation;
beiv.paid TheatHirer the timehas the therightaccident is reported,
to challenge, complain not at the completion
about, query or object of the rental.
to the allegedOnce the to
offence iii. iii.
The The payment
payment for the
for the rental
rental is inisarrears;
in arrears;
CDW the is usedissuing forenforcement
your first accident authority.Your Insurance Excess reverts to the Basic Insurance iv. The vehicle appears
iv. The vehicle appears to be abandoned; to be abandoned;
v. Thestated Hirer has the right v. The vehicle is not returned on the agreed return date;
Excess in clause 6. to seek a court hearing within 56 days from the date of issue of the v. vi.The vehicle
The vehicleis not returned on the agreed return date;
is damaged;
d) Any events infringement excluded notice in or 28 days
clause 16.2 from
arethe notdate
covered of issue by of the reminder
insurance notice.the Hirer is fully
therefore vi. vii.
The The vehicle is damaged;
Owner considers, on reasonable grounds, that the vehicle is endangered.
18. liable
Payments for all costs by Hirer associated with the event. vii. The Owner considers, on reasonable grounds, that the vehicle is endangered.
In the event of such termination or repossession the Hirer has no right to a refund of any part of the rental
a)e) The Hirer shall charges. The termination of the hire under this clause shall be without prejudice to the other rights of the
In addition to pay the Ownerspecified
the payment the agreed in sum
clausespecified
18.a toin18.d,clause the5 Hirer
of the acknowledges
rental agreement prior
that to
they In
Ownerevent
the underofthis such termination
agreement or repossession the Hirer has no right to a refund of any part of the
or otherwise.
pick
shallupbe orliable
on pick toup.pay the Owner any applicable additional fees these include, but are not rental charges. The termination of the hire under this clause shall be without prejudice to the other
b) ThelimitedHirerto: is liable for any damage or missing accessories. The replacement cost will be based on the rights of the Owner under this agreement or otherwise.
current
i. $50 retail replacement
Admin value at theParking
fee per Speeding, time of loss.
or Traffic Infringement.
22. Exchange Rate & Currency Fluctuations
c) Your ii. Insurance
$25 Admin fee per
Excess or Toll
CDWnotice (clause in6)addition to theregardless
is applicable toll costs.of who is at fault and must be paid 22. Exchange
All transactions Rate
under this&agreement
Currency Fluctuations
are conducted in New Zealand dollars. Due to exchange rate
at iii.
the $10 timeAdditional
the accident Driver fee pernot
is reported, driver
at the added.
completion of the rental. Once the CDW is used for fluctuations
All and under
transactions bank charges there may
this agreement arebe variancein
conducted between amounts
New Zealand charged
dollars. Dueand amounts refunded
to exchange rate
to the Hirer’s credit card. The owner accepts no liability for any such variations.
your
iv. first
$25accident
Refuelling YourfeeInsurance
plus theExcess cost ofreverts
fuel iftothethevehicle
Basic Insurance
is returned Excess stated in clause 6.
not full. fluctuations and bank charges there may be variance between amounts charged and amounts
d) Anyv.events Minimum $500inUnauthorised
excluded clause 16.2 are Extensions
not coveredfee byin additiontherefore
insurance to the current
the Hirer daily rental
is fully rate.
liable for refunded to the Hirerʼs credit card. The owner accepts no liability for any such variations.
allvi.
costs Minimum
associated $500 Relocation
with the event.fee for dropping off to a different location.
23. Release and Indemnity of the owner
vii. $500 Claim Handling fee for failure to advise of an accident
e) In addition to the payment specified in clause 18.a to 18.d, the Hirer acknowledges that they shall be or new damage and 23. Release
a) The and Indemnity
Hirer releases of its
the Owner and theemployees
owner and agents from any liability to the hirer, for any loss
complete the relevant claim forms prior fees
to the termination of the or damage
a) The incurredthe
Hirer releases byOwner
the hirer byits
and reason of rental,
employees andpossession
agents fromorany
useliability
of the vehicle.
to the hirer, for any
liable to pay the Owner any applicable additional these include, but are hirer.
not limited to:
viii. The owner reserves the right to charge a minimum $2000.00 Water/sand damage fee in loss or
b) The damage
Hirer hereby incurred by theand
indemnifies hirer by keep
shall reason of rental, possession
indemnified the Owner andor use
its of the vehicle.
employees and agents
i. $50 Admin fee per Speeding, Parking or Traffic Infringement.
ii. addition
$25 Admin to any
fee perother
Tollcosts
noticeifinthe vehicle
addition including
to the toll costs.its accessories and spare parts is b) The Hirer hereby indemnifies and shall keep indemnified the Owner and its employees
against any claims, demands and expenses (including legal costs) incurred or and
sustained by agents
the Hirer
by reason
against anyofclaims,
the hirer’s use and/or
demands possession
and expenses of the vehicle.
(including legal costs) incurred or sustained by the Hirer
iii. damaged
$10 Additional as a result of submersion
Driver fee per driver added. in water, including crossing creeks, rivers, flooded
iv. fords, salt water
$25 Refuelling orplus
fee on beaches
the cost of fuel if the vehicle is returned not full. by reason
c) Any of therequired
indemnity hirerʼs use and/or
of the Hirerpossession of the vehicle.
shall not operate to indemnify the Owner in respect of any
ix.
v. Minimum
Unauthorised $200Extensions
Groomingfee feeup fortovehicle's
the value interior
of $500.00 if the vehicle is
in addition to returned
the currentindaily
an rental c) Any indemnity
negligent act byrequired of the Hirer shall not operate to indemnify the Owner in respect of any
the Owner.
rate. excessively dirty condition that requires extra cleaning or deodorizing. negligent act by the Owner.
vi. Relocation fee up to the value of $500.00 for dropping off to a different location. 24. Cancellation Policy
f) The vii.Owner
Claim willHandling
deduct feetheup charges
to the value set ofout$500.00
in clausesfor failure
18a –to18eadvise
fromofthe an accident or new
Hirer’s credit card 24. Cancellation Policy
duringdamage The cancellation fee that applies to a confirmed reservation is based on a percentage of the total rental costs:
or afterand the complete
term of Hire the relevant claim forms
is completed, or thepriorHirerto may
the termination
pay such chargesof the hirer.
as agreed The cancellation fees that apply to reservations are as follows:
viii. The owner reserves the right to charge a minimum $2000.00 Water/sand damage fee in a) If100% of the28total rental if cancelled
with the Owner, such choice to be at the Owner’s sole discretion.
addition to any other costs if the vehicle including its accessories and spare parts is a) cancelled days prior to pick-up:onNothe day of pick up
fee.
g) The Hirer damagedexpressly and irrevocably
as a result of submersion authorises
in water, the Owner
including to deduct
crossing all charges
creeks, determined
rivers, flooded b) 50%
b) of the total
If cancelled fromrental
27 to if4 cancelled
days prior1to day prior to10%
pick-up: the pick up date
of gross rental.
by thefords, Owner inwater
salt its soleor ondiscretion
beaches to be payable under this Rental Contract from the Hirer’s c) If cancelled
c) All after 72 hours
other cancellations prior to to
are subject pick-up:
10% of50% of gross
the total rental.
rental
credit card and such authority shall not be revoked without the prior written approval of the
ix. Minimum $200 Grooming fee for vehicle’s interior if the vehicle is returned in an d) If cancelled ondecide
day oftopick up or No-Show:
Owner. excessively dirty condition that requires extra cleaning or deodorising. Should the Hirer voluntarily return the100% of (including
vehicle gross rental.
car keys) and accessories to the
If a vehicle
location is returned
specified early3 for
in clause anyagreement
of the reason whatsoever
prior to thethere is no
expiry refund
of the hire available. Any will not be
term, the Hirer
f)h) The
TheOwnerHirer agreeswill deductthatthein the eventset
charges ofout
a dispute
in clauses arising
18a –as 18eto from
whether a fee has
the Hirer’s been
credit card during reservations made on
entitled to a refund, the internet
however require
a credit of the aremaining
deposit atbalance
time ofwill
booking;
be left this is afornon-refundable
on file future use.
appropriately
or after the termcharged of Hire istocompleted,
the Hirer’s orcredit card,
the Hirer may thepayHirer
such will not seek
charges to havewith
as agreed thethe
charge
Owner,on deposit irrespective of the circumstance.
such choice credit
the Hirer’s to be atcard the Owner’s
reversed, sole
butdiscretion.
will rather contact the Owner directly to discuss whether 25. Refund Policy
the charge has been applied in error.
g) The Hirer expressly and irrevocably authorises the Owner to deduct all charges determined by the Rates / Terms & toConditions
i) Owner
If the Hirer The Hirer is subject a 5% or minimum $10 administration fee deducted from the refunded amount due
in its fails to pay any
sole discretion tomoney
be payable due under
underthis or in connection
Rental Contractwith
fromthe theRental
Hirer’s Agreement
credit card and Are subject
to credit cardtofees
change withoutisnotice
the Owner subjected to.
within
such 14 days
authority of the
shall not date by which
be revoked the Hirer
without waswritten
the prior required to pay
approval of the money, the Owner may,
the Owner.
without prejudice to any other rights or remedies the Owner
h) The Hirer agrees that in the event of a dispute arising as to whether a fee has been appropriately may have or be entitled to, RatesZealand
New / Terms Privacy
& Conditions
Act
charge the
charged to theHirer
Hirer’sandcredit
the Hirer
card,must paywill
the Hirer all not
additional
seek to have coststhe ascharge
outlined. on the Hirer’s credit card When collecting
Are subject personal
to change information
without notice the owner complies with the Privacy Act 1993. The Owner will
(a) interest
reversed, butat 10%
will rather(compounded
contact the Owner daily) on the total
directly amount
to discuss owingthe
whether from
chargethe expiry
has been of applied
14 daysin only collect and use personal information in connection with processing your request to hire a vehicle
error.
from the date on which the Hirer was required to pay the money to the date of payment; Newus.
from Zealand Privacy
All personal Act remains with the Owner and will not be sold, traded or shared with
information
(b) All costs for the collection of any unpaid money by a
i) If the Hirer fails to pay any money due under or in connection with the Rental Agreement within 14 debt collection agency or other anyone other than
When collecting our related
personal companies
information and agents
the owner and with
complies (as necessary)
the Privacy debt collection
Act 1993. agencies.
The Owner will You
only
external
days of theordate legal byagency
which the willHirer
be at wastherequired
Hirers cost.
to pay the money, the Owner may, without prejudice are entitled
collect and useto access theinformation
personal personal information the Owner
in connection holds about
with processing youryou, and amend
request to hire ait.vehicle from us.
to any other rights or remedies the Owner may have or be entitled to, charge the Hirer and the Hirer All personal information remains with the Owner and will not be sold, traded or shared with anyone other
Please
must pay Note: all additional costs as outlined. (a) interest at 10% (compounded daily) on the total amount than our related
Information companies,
is correct agents
at time (as necessary)
of printing debt collection
but is subject agencies
to change and notice.
without other local rental vehicle
Mostowing major fromCredit
the expiry
Cards of 14 days from
including the date
VISA, on whichAmerican
MasterCard, the Hirer was required
Express, andto Diners
pay the are
money to operators (but only for the purposes of encouraging safe driving in New Zealand). You are entitled to
the date of
accepted. payment;we
However, (b)doAllnot
costs for theprepaid
accept collectionVisa of or
anyMasterCard
unpaid money by a debt
or Debit cards collection agency
for security. access the personal information the Owner holds about you, and amend it.
or other external or legal agency will be at the Hirers cost.
Information is correct at time of printing but is subject to change without notice.
Please Note: Most major Credit Cards including VISA, MasterCard, American Express, and Diners
are accepted. However, we do not accept prepaid Visa or MasterCard or Debit cards for security. The Hirer acknowledges that any additional fee or charge under this Agreement is based on the
Owner’s genuine and reasonable pre-estimation of loss or damage.