S.No.

Category Parameters Weightage Target Measure Source Remarks

Individual utilizaiton which is factor of availability and
1 Execution Billable Utilisation 40% 85% Percentage e3 efficiency

2 Execution On time Delivery 20% 100% Percentage Lotus Notes Database Based on external customer feedback on SoW/CIS
3 Execution Internal Rework 20% FTR >95% Percentage DTS Measure of internal rework, through DTS and e3
>5% Individual Efficiecy improvement
Individual or Idea Management
Contributor - 4 Execution Efficiency Improvement 20% Implementable idea resulting in 10 Man day savings Percentage Portal Productivity Improvement
Offshore
per year for team

Change in Goal without any weightage, but created to ensure there

5 Leadership Self Development 0% Competency Development Competency Competency Tracker is self development, it could be - functional, business
environment, personal effectiveness or relationship

100%
1 Execution Billable Utilisation 30% 95% Percentage e3 Individual utilizaiton which is factor of his availability

90% Green
2 Execution Customer Feedback 20% 6% Amber Percentage Lotus Notes Database Based on external customer feedback on SoW/CIS
<4% Red
Individual
Contributor - Main purpose of the onsite visit at IC level is along with
~ 10%-20% improvement for every 3 month of onsite Change in
Onsite 3 Leadership Self Development 30% stay Competency Competency Tracker executing the tasks, also to increase the current
competency elvesl

Knowledge capture and # of Documents Onsite should also help in capturing the knowledge and
4 Leadership sharing 20% Min 1 document per month shared eBoK sharing with offshore team. Also it would help in
increasing individual competencies
100%
1 Execution Team Billable Utilisation 30% 80% Percentage e3 Utilization of team including self
90% Green
2 Execution Team Customer Feedback 20% 6% Amber Percentage Lotus Notes Database Based on external customer feedback on SoW/CIS
<4% Red
3 Execution Team Internal Rework 20% FTR >97% for team Percentage DTS Measure of internal rework, through DTS and e3
4 Execution Team Compliance & Process 15% 100% Percentage Release Audit Time sheet compliance to BESt activities, DTS entries to
Team Lead - Adherance process adherance
Offshore
5 Execution Associate engagement 15% <10% disengaged associates Percentage ASAT Third party survey would be the basis for this parameter

Change in Goal without any weightage, but created to ensure there

6 Leadership Self Development 0% Competency Development Competency Competency Tracker is self development, it could be - functional, business
environment, personal effectiveness or relationship

100%
Coordinate for work package execution at offshore with
1 Execution Offshore team utilization 30% 80% Percentage e3 the agreed QCD metrics
90% Green
2 Execution Team Customer Feedback 25% 6% Amber Percentage Lotus Notes Database Based on external customer feedback on SoW/CIS
<4% Red

Knowledge capture and # of Documents Onsite should also help in capturing the knowledge and
Team Lead - 3 Leadership sharing 15% Min 1 document per month shared eBoK sharing with offshore team. Also it would help in
Onsite increasing individual competencies

4 Execution Associate engagement 15% <10% disengaged associates Percentage ASAT Third party survey would be the basis for this parameter

~ 10%-20% improvement for every 3 month of onsite Change in Main purpose of the onsite visit at Lead level is along
5 Leadership Self Development 15% stay Competency Competency Tracker with coordinating the tasks, also to increase the current
competency levels of self and team
100%
Utilization of team including Ics, SMEs and self. Specific
1 Growth Total Billable Utilisation 20% 75% Percentage e3 emphasis is on increase in efficiencies

2 Execution Associate engagement 20% <10% disengaged associates Percentage ASAT Third party survey would be the basis for this parameter

>90% team to have competency assessment

3 Leadership Competency Management 30% > 15% movement from IP to AP Percentage Tracker Measure of internal rework, through DTS and e3
Manager - > 25% movement to IP
Offshore
4 Execution Team Compliance & Process 15% 100% Percentage Release Audit Time sheet compliance to BESt activities, DTS entries to
Adherance process adherance
New service offerings, This goal is to ensure that we are building beyond our
5 Ambition 15% 10% revenue $ Finance data
Solutions & Innovations current businesses
6 Ambition Special Initiative 0% Any one area that each one wants to work
100%