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involvement in multiple different crimes, exposed myself and the rest of my family to
what is known as our criminal justice system. The encounters with the law sparked
curiosity in regards to what those within the criminal justice career field actually do. This
curiosity led directly to me applying for and obtaining an Internship with Maryland’s
Division of Parole and Probation. Before going into this Internship, I had a very vague
idea of what Parole and Probation is, and what Parole and Probation Agents do. Upon
the criminal justice system were not entirely correct, and at that moment, I knew I was
going to learn something new and valuable. I learned how crucial communication is to
this particular career within the criminal justice sphere, and how having good
field. With that said, the purpose of this essay is to thoroughly explain my internship
experiences as well as explain why I choose to pursue this Internship, and to reiterate the
Parole/Probation Agent.
Before my brothers run ins with the law, my family and myself never really
explored the ins and outs of our criminal justice system. With this said, and before I go
any further, it is important to understand what the broad term, “the criminal justice
system” entails. This term entails a multitude of different law enforcement related
agencies/organizations throughout the United States, that are intact to serve the citizens
of the country, and to uphold the laws. Once my brother began to get involved in criminal
criminal justice system. I primarily focused on arguably the most visible part of the
system, that being the Police Officers. I would venture to say that I was probably most
interested in learning about how Police Officers operated because of how constantly my
family was in contact with Officers due to my younger brother. After doing lots of
research on how Police operated, and what the purpose of the Police is, I began to aspire
to become a Police Officer. Usually encounters with the Police sway people from
becoming a Police Officer, but in my case, it was the opposite effect. With knowledge of
one part of a vast system, I thought it would be a great idea to explore an internship with
an aspect of the criminal justice system that I wasn’t too familiar with. The drive to learn
a different aspect of the system is what drove me to pursue and obtain an internship
Parole and Probation are essentially alternatives for someone being incarcerated
for a crime. Now, the distinct difference between the two terms is that being on Parole
means that a person has spent some time in prison, but is being granted the opportunity to
serve the rest of their sentence by being released back into society, and being supervised
by a Parole/Probation Agent. Probation refers to someone who has been granted the
opportunity to forgo prison time, and go right to being supervised by a Probation Agent.
Those on Parole/Probation have been charged with various different offenses ranging in
severity of the actually crime (From murder to drug possession), and ranging in how
much time the crime they committed carries (6 months jail-time to 20 years prison time).
With that said, and needless to say, there are many different personality traits/types of
those who are on Parole/Probation, as well as outlooks in regards to why one may feel
why they are on Parole/Probation in the first place. There are those who show no remorse
for their actions and believe that they did nothing wrong, and then there are those who
understand they made a mistake, and are working to better themselves as human-beings.
One of the most important things that I will take away from my internship experience,
and something that I didn’t honestly know before completing my internship is how
important having communication skills truly is. You have to constantly tailor your
communication type and language to every individual that you encounter because of the
various people that you deal with on a daily basis. This profession relies on obtaining
accurate information from an offender, and if you do not know how to communicate
verbally or non-verbally with that given offender, you could miss some very important
details that are required in writing a case-report. Without further ado, it’s time to dive
Arguably one of the most overlooked aspects of human communication is the use
205) class that non-verbal communication is estimated to account for 65% to 93% of
a substantial role in sending and receiving communication based messages. A huge part
of a Parole/Probation Agents job is to sit down face-to-face with offenders and have an
interview, as well as just constantly having open communication with the offender while
they are under supervision. These interviews between offenders and Parole/Probation
Agents minimally occur once a week, and at max every day of the week. There are
giving off different types of emotions through this avenue. I learned constantly
with that said, I learned that one can immediately tell how someone is feeling on a
particular day based on the first few seconds of interaction by using affective nonverbal
communication when you meet with an offender. One example of affective nonverbal
communication playing a role during my internship was when I was tasked with
offenders and myself had gotten to know each other pretty well. I knew how each
offender typically interacting with people and how each offender generally would
respond to things. In this particular example, I was tasked with interviewing an offender
who more often than not was very outgoing and extremely respectful towards people.
Once I had confirmation that this offender was in the lobby waiting for me to come call
his name and take him to my office, I went out to greet this offender. Based off of
previous interactions and getting to know this offender, I assumed he would greet me
with a positive facial expression, but on this day, that was not the case. I immediately
noticed that this offender had a very angry and fluttered facial expression. I knew at this
moment, it was my job to make sure that everything was okay with this offender in
regards to his well-being, and if this offender was still abiding by his supervision terms.
Once sitting down with the offender, I made sure to give off open facial expressions that
let the offender know I was open to conversate and to show that I cared about his well-
being. After a few moments of no response from the offender, he eventually opened up
and said that one of his friends in the neighborhood had overdosed the night before,
which is why he was giving off those particular facial expressions. This goes to show
an Agent, the interview would have been completely unproductive and no one would
have known the reason for the offender being uncooperative. One common
misconception about Parole/Probation is that Agents are there to constantly find ways
that an offender has violated their terms of Parole/Probation. This thought could not be
further from the truth. I learned that the main purpose of Parole/Probation is for Agents to
help aid in transitioning offenders into becoming productive, positive members of the
movement and gestures within a communication context. I learned what kinesics is and
was extremely surprised at was how well all of the Agents I shadowed and worked with
cross their arms and to that person that means that he is happy/comfortable, and then
another person could have their arms crossed and for that person that would mean he is
hiding something or being deceitful. Again, what makes this profession so unique is how
frequent you need to be able to read these nonverbal communication messages, and how
you have to be correct in your deciphering. One Wednesday when I was shadowing
interviews with Agent Hall who works with sex offenders, the importance of being able
to understand kinesics came into play. The particular sex offender that was being
interview had a long history of drug use and police contact, and was very good at hiding
any new violations he had committed. During the interview, this offender was constantly
moving around, having his arms crossed, and overall could not sit still. It was as if the
offender was having a medical issue. The entire time this was occurring, I was watching
Agent Hall essentially sit back and watch this offenders’ movements and gestures, and I
could see it in Agent Hall’s face that she knew something was up with this particular
offender. Agent Hall proceeded to ask the offender if there was anything that he wanted
to tell her about, and Agent Hall did this more than one time giving the offender plenty of
chances to come clean. Once the offender left, Agent Hall was notified by the local
Police Department that the offender had been charged with theft, and Agent Hall
immediately called that offender and explained that she was now aware of the situation,
and told the offender that she was not happy about him being deceitful. If Agent Hall
wasn’t able to read and understand kinesics, this offender could have continued to
commit other crimes until he was apprehended by the Police which could have taken
meanings within a verbal context can vary based off of culture, geography, and life
experience. Being a Parole/Probation Agent, you come into contact with people from all
over the country, from other country’s/cultures, and with people who speak different
languages which creates language barriers and overall obstacles when attempting to
communicate. Not only did I learn that it is important for Parole/Probation Agents to be
cognizant of this, it is also very important for the offender to understand how important
many Court hearings, and I found that more often than not the offenders that had positive
understanding of how to use formal and proper English when addressing a Judge, more
times than not had the best possible outcomes occur for themselves in their cases. If an
offender did not use respectful language and decided that they wanted to start to use
profanity towards the Judge or someone else in the Courtroom, the Judge typically
seemed to sentence a strict punishment against that given offender. To counter that, it is
of utmost importance that a Parole/Probation Agent can understand and also use language
to communicate with their offenders because of the diverse background of offenders. For
between a Parole/Probation Agent and an offender who only spoke Spanish. The
Parole/Probation Agent immediately realized that this offender did not know how to
speak English, so what the Agent did was contact an interpreter so that a proper line of
communication could occur between the offender and the Agent. This was extremely
vital in making sure that the proper information was obtained for both parties in this
instance. One other example of being able to adapt to different language and dialect
occurred while I was with Agent Hall. The offender on this particular day had a very
his behalf if Agent Hall used words/terms that he did not understand. Agent Hall realized
this, and decided to use terms that she knew that he would understand, and went into
great detail to make sure that there was complete clarity in discussing the terms of this
particular offender’s parole. This ability to go above and beyond in regards to making
sure your offender is being properly treated goes to show the character of the employees
The third and final crucial aspect of human communication that I was exposed to
and learned was that it’s very important to possess the ability to communicate effectively
within small groups. Specifically, being able to adopt a teamwork mentality and have
open and positive communication between other employees, supervisors, and outside
Law Enforcement Agencies. I learned how to communicate in small groups and the
There were numerous examples of team work coming into play. One particular reason it
exchange offenders and cases, and it is vital to be able to provide necessary information
about an offender and their case to the Agent who is going to be supervising that
offender. Parole/Probation Agents are constantly going to court, and while at court they
are in constant discussion with the States Attorney and other Agents in regards to how the
Court should go about either prosecuting an offender, or on the positive side of the
spectrum, how the Court should go about ended the terms of one’s probation/parole. This
teamwork mentality and ability to work in small groups is very appealing to me. Gaining
Enforcement Career, and certainly reinforces to myself that I am making the right choice
because of the pure interpersonal communication that occurs every second. With that
academic career supported what I saw throughout my internship, and having the
certainly proud of interning for an agency that seeks to help people, and seeks to help the
local community too. I learned so much about how essential communication is, about
myself, and about the criminal justice system that I did not know beforehand. That was
what I wanted out of this experience, and I got that and more. I cannot say enough
positive things about the people I worked with, they truly were phenomenal human-
being, and each of them inspire me to be the best person that I can be. One of the most
important things that I will take away from this experience is the realization that it takes
special people to want to pursue a career in the criminal justice system. It truly is a
selfless career path with minimal financial rewards, but at the end of the day, one can say
that they left this world in better shape than what it was when they entered into the
profession, and that giving back to your community and country is priceless.