CHAPTER 1

INTRODUCTION

INTRODUCTION ABOUT THE INTERNSHIP

VTU has set up the internship program for MBA.The internship program is
aninitiativewhichbridges thegapbetweenknowledgeandits applicationthroughaseriesof
interventions whichenables thestudents to gain insights and exposure to the industry. The
program is 10 week which providesagood opportunityto experience the
practicalityintermsof thesubjectsstudied. Italso givesapracticalexposureas
well.Themainobjectiveof thisinternshipisto:

 To providean opportunityto apply theoretical concepts in real life situations at the

work place.
 To sensitize the corporate culture and familiarize them with the corporate code of
behaviour.
 To discover the professional strengths and weaknesses and align them with the
changing business environment and to sharpen domain knowledge and get insight on
cross functional skills.

TOPIC CHOSEN FOR THE STUDY

“A Study on Employee labourWelfare facilities and job satisfaction in Bosch ltd,
Bangalore”

NEED FOR THE STUDY

 The leadership of the organization is facilitated and assessed to show them how to
effectively use the human resource of the organization.
 To measure the efficiency and productivity among workers.
 Continuous improvement process is always promoted.
 To make the recruitment more effective.
 To win over employees loyalty and increase their moral.
 OBJECTIVES OF THE STUDY
 To study the existing welfare measures providedat Bosch Limited.
 To analyse the impact of employee welfare facilities on the job satisfaction of the
employees
 To find out the relative importance of statutory and non statutory employee welfare
facilities as a predictor of job satisfaction

HYPOTHESIS
H0: There is no significant relationship on employee welfare facilities and job
satisfaction
H1: There is significant relationship on employee welfare facilities and job
satisfaction

PURVIEW OF THE STUDY

The report is mainly administered to know the Effectiveness of Employee Welfare

activitiesand at Bosch Ltd, Bangalore but it is practical requirement for the
fulfilment of Master of Business Administration. The study covers opinion of 100
randomly selected employees of the organization.
It covers the area of Bosch Ltd, Adugodi, and Bangalore Plant for the period of
2016-2017.
RESEARCH METHODOLOGY

Examine just means an inquiry of truths answers and answers for issues. It is a
reason examination. It is a "Sorted out enquiry", inquire about procedure is an
approach to efficient partner tackle an examination issue. It might be comprehended
as an investigation of examining how research is done logically .In research it is the
obligation of the scientist to uncover the examination choice and to assess them
before they are executed
 RESEARCH DESIGN

A research design is the blue print or framework or outline to carry out a research
program. It is essential to prepare a research design in order to prevent any confusion.
It represents the overall scheme of the study .In other words,research design can be
characterized as the program that aides the specialist during the time spent gathering,
and investigating and translating perception. It provides systematic plans of procedure
to follow.

DATA COLLECTION

Data are information from a survey, experiment or investigation. These are

information obtained by observation of events when certain conditions have been
carefully prearranged, controlled and varied by the observer. It provides facts and
figures required for constructing measurement instrument like tests and scales.

The data collection can be from a primary source or secondary source. The data
collected through primary source is collected as primary data and through secondary
sources called secondary data.

SAMPLING FRAME

The study is done in Bosch ltd, RBIN Bangalore plant. The data is collected from blue
collar employees of RBIN Bangalore plant. Field work will be carried out to collect
primary data using questionnaire in Bosch Ltd Bangalore.

SAMPLING METHOD

 Convenient Sampling
 Simple random sampling.

SAMPLING SIZE: 100

 RESEARCH TOOL

The primary data will be collected using self-structured questionnaire and will be analysed by
sorting, coding and tabulating the data through graphical representation.

 Primary Data
Primary data is collected through discussion with the manager, questionnaire and by
interaction with the employees of the organization.
 Secondary Data
Secondary data will be collected to pool the ideas and framework the study and to
examine the relationship of various factors that influences Employee Welfare and its
Effectiveness by using various sources such as Internet, Journals & Magazines, and
Articles from the newspaper, and books from the library.

LITERARTURE REVIEW

K Logasakhi and K Rajagopal (2013),directed the review which highlights the

welfare measures taken in the chemical business, the representatives fulfillment level,
and to distinguish the general nature of work life of the workers. Discoveries of the
examination is the administration gives all the wellbeing security and welfares to the
representatives that will deliver better execution in the work and workplace.

Bhavani (2011) , conducted study that explained effectiveness and efficiency of the
adequate welfare measures and its enhancing capacity of healthy industrial relation in
the organization. By this review we could induce that the representatives working in
the vast assembling organizations were more fulfilled similar to little assembling
organizations at Tamilnadu, in light of compelling and satisfactory work welfare
arrangements , modern relations and the association accomplishment towards its
course.

Dr.UshaTiwari (2014),conducted the review identified with the different welfare

measures gave by boss that will have prompt effect on wellbeing, good and general
productivity of the work. According to the review it is watch is that VTL Rewa
Company has given different offices to the workers and furthermore conforming to
the standards and control of state and Indian Government. The administration is
required to give great offices to all representatives in such way that workers wind up
noticeably fulfilled about representative welfare offices.

B. Raj Kumar (2014) explored and conducted a study on the employees labour
welfare measures in IT industries it also studies the employee view about the labour
welfare on productivity. The study is only limited to IT industry this will give ample
scope for the further research in other sector to find out innovative ideas for creating
healthy labour welfare.

M. Rama satyanarayana&Dr.R Jayaprakash Reddy (2012),conducted an exploration

study to comprehend the fulfillment level of workers about work welfare measures in
KCP Limited (Cemented Industry). Subsequent to dissecting the entire information it
can be expressed that the general fulfillment levels of workers about welfare measures
in the association cover under review is attractive. Notwithstanding, a couple are not
happy with welfare measures gave by the association. In this way it is recommended
that the current welfare measures might be enhanced further. Such welfare measures
advance the employees‟ way of life and their fulfillment levels.

MeenakshiYadav and Anil Kumar (2013) conducted a study to examine the

perception of workers towards labour welfare in the changing economic environment.
Through this study it has been observed that the workers don’t need monetary benefits
but also non-monetary welfare benefits from their organization.

Dr. K. Lalitha and T. Priyanka(2014) The review was led by the specialist to
comprehend the motivation behind worker welfare and to advance the life and keep
representatives upbeat. In the wake of breaking down the entire information it can be
expressed that the general fulfillment levels of workers about welfare measures in the
association cover under review is tasteful. Be that as it may, a couple are not happy
with welfare measures gave by the association. In this manner it is proposed that the
current welfare measures might be enhanced further. Such welfare measures enhance
the employees‟ way of life and their fulfillment levels.

Ashwathappa (2010) in his book has examined the different sorts of advantages and
administrations gave to representatives in term of installment for time not worked,
protection benefits, remuneration benefits, annuity arranges and so on. He
additionally talked about the approaches to manage the advantages and
administrations betterly.

Michael (2001).The writer has clarified that the arrangement of intra-mural and extra
mural welfare offices help in enhancing the nature of work life of worker's
accordingly great human relations will create among various frameworks of
representatives.

Misra (2005) directed the review and finds to do an analyst to know the fulfillment
levels of workers about labour welfare.

Sheethal nayakthe(2012)study led to comprehend the welfare offices of work in Hotel

Sandesh the Prince with a specific end goal to give a viable proposal to enhance the
same. This review can be utilized for understanding the capability of the labourers.

BABASAB PATIL The review is directed to realize that whether welfare offices
assume a vital part on the working of representatives, And to know the representatives
are disappointed and welfare offices will help them to get persuaded.

Subhasish patnik(2015)the study is conducted by the researcher and finds that the
employees are not satisfied with the canteen facilities and sports games facilities are
not efficient for the employees.
 CHAPTER 2

INDUSTRY PROFILE AND COMPANY PROFILE

AUTOMOTIVE INDUSTRY:

The Automotive business is an extensive variety of organizations and associations

required in the plan, advancement, and fabricate, showcasing and offering of engine
vehicles. It is one of the world's most essential financial parts by income.

AUTOMOTIVE INDUSTRY IN INDIA:

An embryonic car industry began in India in the 1940s. However for the following
50 years the development of the business was stumbled by the communist
approaches and the bureaucratic obstacles of the permit. Taking after, the financial
advancement in India from 1991 and the continuous facilitating of limitations on
industry, India has seen dynamic 17% yearly development in vehicle generation and
30% yearly development in fare of car segments and autos. India delivers around 2
million vehicles at present. Add up to turnover of the Indian vehicle industry is
relied upon to develop from USF 34 billion in 2006 to 122 billion in 2016. TATA
Motors has propelled Tata Nano, the least expensive auto on the planet at USD
2200.
 COMPANY PROFILE:

BACKGROUND AND INCEPTION OF THE COMPANY:

BOSCH Group established in 1886 in Germany as a workshop for accuracy

Mechanics and Electrical designing by Robert BOSCH Group. The extraordinary
possession structure of the Bosch assemble ensures its financial autonomy and
entrepreneurial flexibility.

Motor Industry Company founded in 1951 in the largest Indo-German Company and
is a pioneer and acknowledged leader in diesel fuel injection equipment and
sparkplugs. Accesses to state of the art technologies from BOSCH and Zealous
commitment to quality.

The BOSCH Group today is the biggest automotive innovation providers on the
planet with a worldwide gathering turnover of 47.3 billion Euros in the automotive
innovation, industrial innovation, consumer merchandise and structural innovation.

Robert BOSCH is a broadly known organization the world over, with nearness
crosswise over six continents. It has more than 350 backups and provincial
organizations in more than 60 nations. On the off chance that its deal and
administration accomplices are incorporated, the Bosch is spoken to in about 150
nations. Bosch works 260 assembling areas worldwide of these 200 are situated
outside Germany in Europe, North and South America, Asia and Australia. The
organization employs more than 283,500 around the world.

The name Bosch is synonymous with development in automotive innovation,

industrial innovation and consumer products and structural innovation. The
organization is not recently well known for automotive innovation items like
Gasoline, Chassis frameworks and Car gadgets; it is likewise a pioneer in the regions
of computerization innovation, house hold machine, auto mixed media frameworks
and security frameworks. In 2011 Bosch aggregate documented 4100 licenses
around the world.

The Bosch trademark "Invented for Life" is a part of its long convention, through
which it conveys the gathering's center abilities and vision that incorporates
innovative administration, advancement, progression and quality and client
orientation.

About Bosch Limited:

Bosch has been established in India for over 80 year - first through an agent office in
Calcutta since 1922, and from 1951 through its subsidiary Bosch Limited.

Today the Bosch Group in India has developed to incorporate 6 group organizations
of which Bosch Limited is the lead business element. Robert Bosch holds 71.18%
stake in Bosch Limited. Headquartered out of Bangalore, Bosch Limited has its
assembling offices in Bangalore, Nasik, Nagnathpura, Jaipur and Goa. These plants
are TS 16949 and ISO 14004 guaranteed.

Apart from a wide range of products portfolio, throughout the decades the
organization has additionally created great R&D offices in the nation bringing about
a solid and steadfast client base. The market authority of Bosch Limited is a
declaration to the high caliber and innovation of its items. Well beyond a solid
nearness in India Automotive administrations part.

BOSCH VISION:

“Creating value-sharing values”

As a leading and administrations organization, we exploit Bosch worldwide

Opportunities for a solid and important improvement. Bosch desire is to improve the
personal satisfaction with arrangement that are both advancement and helpful. We
concentrate on Bosch center capability in car and mechanical innovations and
additionally in items and administrations for expert and private utilize.

We make progress toward managed financial achievement and a main market

position in all that we do. Entrepreneurial opportunity and money related freedom
permit Bosch organizer, we especially show social and condition duty where we
work together. Bosch purchasers pick us for Bosch Innovative quality and
proficiency, for Bosch
dependability and nature of work. Bosch hierarchical structures, process, and
administration apparatuses are clear and compelling, and bolster the necessities of
 Bosch different organizations. We act as indicated by normal standards. We are
unequivocally resolved to together accomplish the objectives we have agreed upon.

As partners around the world, we feel an exceptional bond in the qualities we live
by-day for day. We encounter Bosch errand as trying, we are devoted to our work,
and we are glad to be a piece of Bosch.

BOSCH MISSION:

"We are Bosch"

We are Bosch" has an essential part to play in this specific situation. Clear and
minimized, it communicates how we consider ourselves to be an organization. It fills
in as a casing of reference in these dynamic circumstances, gives the premise to the
methodology of the working units, and gives solid stimulus to the organization's
further improvement. On a more broad level, it makes a clearer normal
comprehension of Bosch technique. As in other words , "We are Bosch" gives clear
expression to the change the organization is experiencing.

QUALITY POLICY:

We strive for 'Excellence' by providing customized solutions, products and services

that best satisfies the requirements of our customers and continuously improve
quality, reliability and services with the help of an effective Quality Management
System, encompassing all statutory, regulatory, health, safety and environmental
requirements at our work place.

PRODUCTS AND SERVICE PROFILE:

The Bosch Group is a leading supplier of technology and services, and is divided
into three business sectors of

 Automotive Technology
(1) Diesel Systems
(2) Gasoline Systems
(3) Automotive Aftermarket
(4) Starter Motors and Generators
(5) Car Media
 Industrial Technology
(1) Special Purpose Machines
(2) Packaging Technology
(3) Solar energy Division
 Consumer goods and Building Technology
(1) Power Tools
(2) Security systems
(3) Thermo Technology
The Bosch Group's products and Services are designed to improve the quality of life
by providing solutions which are both innovative and beneficial.

AREAS OF OPERATION:

THE BOSCH GROUP:

The Bosch Group is one of the world’s biggest private industrial corporations.
Headquartered in Stuttgart, Germany.

The Bosch Group Coverage worldwide includes:

Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark,
Finland, France, Germany, Hungary, India, Italy, Japan, Korea, Mexico,
Netherlands, Norway, Peru, Portugal, Romania, Russian Federation, Singapore,
Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey,
Ukraine, UK, USA, Venezuela, Vietnam,

BOSCH INDIA:

In India Bosch Corporate Office is headquartered inAdugodi, Bangalore

PLANTS SALES OFFICE REGIONAL

OFFICE
Bangalore Ahmadabad Chennai
Jaipur Bangalore Jamshedpur
Nagnathpura Chandigarh New Delhi
Nasik Chennai Pune
Goa Guwahati Rajkot
Indore
Jaipur
Kochi
Kolkata
Lucknow
Mumbai
Nagpur
COMPETITORS FOR BOSCH:

 Kar Mobiles Ltd.

 Triton Valves Ltd.
 Rane Engine Valve
 Federal-Mogul Goetze (India) Ltd.
 I P Rings Ltd.
 Sundram Fasteners Ltd.
 Talbros Automotive Components Ltd.
 Ucal Fuel Systems Ltd.
 Autoline Industries Ltd.
 Benco Products (India) Ltd.

INFRASTRUCTURAL FACILITIES:

Bosch infrastructure is one of the best in the nation. The individual work place is
planned according to the universal benchmarks which make the representatives feel
good, glad, upbeat and safe.

BOSCH MEDICAL FACILITIES

 Medical centre works round the clock and also provides a 24 hours ambulance
service.
 The company has also associated with important hospitals, labs and senior medical
consultants in the city for the treatment of the employees.
 They are provided with yearly master health check-up.
 Special schemes like Hospitalization scheme, Manipal hospital plan and Medical
reimbursement scheme are provided to the employees.

BOSCH CANTEEN FACILITIES

 Nourishment is provided to all the employees and 24hrs a day providing breakfast,
lunch, dinner, tea/coffee and snacks for 8500 employees in 4 shifts.
 It is well equipped and accommodation for more than 1500 persons at a time.
 The Nourishment provided in the organization is 100% hygiene.
 A working of the canteen is guided by an advisory committee.
 BOSCH TRANSPORTATION FACILITIES
 The company provides transport facilities for employees.

BOSCH LIBRARY FACILITIES

 Magazines, Newspaper section & Books section
 The company has the facility of both general and technical library.
 The general library is used by the project trainees also.
 Membership is open to all employees, free of cost.

BOSCH SPORTS CLUB

 Provides recreation to employees and their families

 Promotes and encourages fellowship and sportsmanship among members of club.
 Encourages and develops individual and team in games and athletics
 All employees whether temporary or permanent are members of the club.
 Activities of the club include a range of indoor and outdoor games.

BOSCH FINE ATRS SOCIETY

It was formed with a view to encourage the various talents of employees in the field
of fine arts such as: Theatre, Music, Painting, Handicrafts etc. Participation is
encouraged not only amongst employees but amongst also their family members
who are invited to participate in special events, which are organized for the spouse
and children of the employees.

OTHER FACILITIES
 Fine Arts Society looks into the cultural events and various programmes conducted
during the course of the year.
 Uniform, shoes, socks and soap is given to employees on the job by Bosch.
 Accident benefit scheme
 Holiday homes and time share holidays
 Vehicle expenses and reimbursement
 Death relief scheme
 SWOT ANALYSIS
STRENGTHS
 High customer satisfaction
 Established brand image around the
world over the centuries
 Continuous improvement of products
and quality
 High customer satisfaction
 Streamlined procedures for every
functional of the company
 The company’s corporate social
responsibility has helped to develop
its brand and the market
 Less dependency on external funds
 Main strength lies in manufacturing
technology which gets upgrade often
 Employee development given at most
important
 Cost reduction strategy is good
 Good infrastructure facility
 Well established distribution network
 Leadership through innovation
 Effective decision making
information sharing and authority
distribution
 Well established Asian market for
most of the company’s successful
growth
OPPORTUNITIES
 Fast growing market in India
 Continuous innovation of products
WEAKNESS
 High cost structures
 Unionized work environment
 Experience and skilled employees are
not in right position because of
ineffective allocation
 Lack of product promotion
 Decision making will be delayed
because of long position
 Company search for only monopoly
opportunities. It does not compete
with existing companies
 In certain situation centralized
management is followed
 Adaptability towards change is low
 No diversification of business
 Marketing of products is not given
priority
 No proper segmentation of the market
 Slightly higher prices due to high
overheads
,
THREATS
 Increase in competition
 Too many substitute products
 Bosch can foray into other line of available in the market
business as it has a good brand image  Brand image being diluted due to
 It can produce new machineries using entering into many products
high technology  Growing bargaining power of
 Potential to grow in power tools, companies
packaging and security systems  Continuous cost pressure
 It can produce more economical and  Possibility of sudden strike
eco-friendly products.  Traditional method of working of the
 It helps to compete with other business
companies  Increase oil prices remain a matter of
 Quick cost effective adaptation of concern for the Indian automotive
product to market requirements of industry in short term
Indian market  Inflation leading to rise in prices of
 To enhance after sales service raw materials and labour cost
package for all equipment’s
manufactured
 Launch of TATA Nano-Bosch has an
opportunity with the launch of TATA
Nano car as Bosch is the supplier of
the engine and the braking system of
the car
 MC KINSEY'S 7S FRAMEWORK:

Hard S's

Soft S's

STRATEGY:

Strategy is the systematic allocation of resources to achieve company goals. A strategy is

defined as "A coherent set of action aimed at gaining a sustainable advantage over
competitors by improving the market position and effective allocation of resources vice
versa".

HR Strategy:

It pays social attention to competence management and filling up of executive positions in

growth regions, special entry programs to attract qualified university graduates and applicants
with professional experience. Train and develop the younger generation of
apprentices/engineers who are the future skilled technicians and managers.

Corporate Strategy:

Bosch economic strategy corresponds to a common aim of the group for innovation,
independence and integrity. The aim is to be among the world market leaders and to be a
major player in all of the company business sectors. The strategy to achieve this goal is by
strong marketing of new products and on-going investment in Research and Development to
innovate continuously. The emphasis on innovation is underlined by huge number of
associates, working in Research and development departments, 21250 worldwide. Efficient
sales and customer services also play a key role in Bosch's corporate strategy.
Innovation:

Bosch shall focus their innovative strengths on technology that is "INVENTED FOR LIFE."
Bosch has invested heavily in R&D much above the industry average. This has resulted in
Bosch pioneering many technological advances.

 Anti-locking braking systems.

 Electronic stability control.
 High pressure diesel injection.
 Parking assists systems.

STRUCTURE:

The design of organization structure is a critical task to the top management of an

organization. It is the selection of the whole organization edifice. Organization structure
refers to "The relatively more durable organizational arrangements and relationships." It
prescribes the formal relationship, how an organizational member's procedure exists. To
guide the various activities performed by the member of all part of the organization.

Bosch guidelines for leadership:

1. Aim for success

2. Demonstrate initiative
3. Demonstrate courage
4. Keep your associated informed
5. Lead by goals
6. Give feedback to your associates
7. Trust your associates
8. Shift your perspective
9. Shape the future together
10. Develop your associates
BOSCH BANGALORE PLANT ORGANISATION STRUCTURE

STAFF:

The staffs at Bosch Ltd are considered as a pool of assets to be supported, created, watched
and apportioned. There are around 3650 workers in the association. Lasting workers are
2550, brief representatives are 500, at work students are 600.

Levels at Bosch Ltd -

MANAGEMENT AND SUPERINTENDENT STAFF:

 GM - General Manager
 DGM - Deputy General Manager
 Gr.1 - Senior Manager
 Gr.2 - Manager
 Gr.3 - Deputy Manager
 Gr.4 - Assistant Manager
 Gr.5 - Senior Engineer
 Gr.6 - Officer
 Gr.7 - Assistant Officer

MANAGERIAL AND SUPERVISORY STAFF (M&Ss):

Administrative and Supervisory staff alludes to a salaried expert or an informed specialist

who performs semi-proficient office, authoritative and deals co-appointment errand. They are
board word related gathering of specialists occupied with non-manual labour.

BLUE COLLARED ASSOCIATES (Bca):

A blue collared is an individual from the average workers who commonly performs physical
work and wins time-based compensation. Blue captured partners work might be gifted or
untalented and may include producing, mechanical work, upkeep repair and operations
support of specialized establishments.
SKILLS:

There are 6 diverse ability gathers inside the aptitudes structure. Group administration
aptitudes, authority abilities, administration aptitudes, word related/specialized/proficient
abilities, center aptitudes, skills for life.

Bosch skills - The employees according to the nature of the jobs poses following skills

 Functional
 Quality
 Information Technologies
 Behavioural/Human relations
 Managerial

SHARED VALUES - BOSCH VALUES:

Bosch values are those values which are applies and followed by all executives faithfully.

 Research and result focus

 Responsibility
 Initiative and determination
 Openness and Trust
 Fairness
 Reliability, Credibility and Legality
 Cultural Diversity
 BOSCH BANGALORE PLANT ORGANIZATION

BOARD OF DIRECTORS

PLANT CORPORATE PLANT TECHNICAL

PLANT QUALITY

Manufacturing of Common Rail

Pumps
Corporate Logistics and
Purchase Quality Material
and Management
Manufacturing of different types of
Human Resource
Elements
Location

Manufacturing of different
types of Delivery Valve

Bosch Vocational
Centre Technical Function Department

Controlling and Finance Continuous Improvement

and Accounts Process
 CHAPTER 3

GENERAL INFORMATION

Human resource management is a management function that helps management that helps
manager recruit, select, train and develops members for an organization. Obviously HRM is
concerned with people dimensions in organizations. The scope of HRM is indeed vast. All
major activities in the working life of workers from the time of his or her entry into an
organization until he or she leaves comes under the control of HRM. Specifically, the
activities included are HR planning, job analysis and design, recruitment and selection,
orientation and placement, training and development, performance appraisal and job
evaluation, Employee and executive remuneration, motivation and communication, welfare,
safety and health, industrial relation and the like.

Features of HRM:

 HRM is concerned with employees both as individuals and as a group in attaining

goals.
 It is concerned with development of human resources i.e.knowledge,capabilities,
skills, potentialities and attaining, achieving employee’s goals including job
satisfaction.
 HRM covers all levels (low, middle, top management and categories (skilled,
unskilled, technical, professional, clerical and managerial) of employees.
 It applies to the employees in all type of organization in the world (industry, trade,
services, commerce and economic, social, political and government department).
 HRM is a continuous and never ending process.
 HRM aims at attaining the goals of the organization, individual and society in an
integrated approach.
 HRM is concerned with mostly managing human resources at work.
 HRM is a responsibility of all line managers and the function of staff managers in an
organization.
Importance of HRM

 To help the organization reach the goal.

 To employ the skills and abilities of the workforce efficiently.
 To provide the organization with well trained and well-motivated employees.
 To increase to the fullest the employees job satisfaction ad self-actualization.
 To develop and maintain quality of work life.
 To communicate HR policies to all employees.
 To be ethically and socially responsive to the needs of the society.
 EMPLOYEE WELFARE

MEANING & DEFINITION

Welfare means faring or doing well. It is a comprehensive term, and refers to the physical,
mental, moral and emotional well-being of an individual. Further, the term welfare is a
relative concept, relative in time and space. It, therefore, varies from time to time, from
region and from country to country.

Labour welfare, also referred to as betterment work for employees, relates to taking care of
the well-being of workers by employers, trade union, and governmental and non-
governmental agencies.

Labour welfare works aims at providing such services facilities and amenities which enable
the workers employed in an organization to perform their work in healthy congenial
surrounding conductive to good health and high morale.

Labour welfare is a comprehensive term including various services, benefits and facilities
offered by the employer. Through such generous fringe benefits the employer makes life
worth living for employees. The welfare amenities are extended in additional to normal
wages and other economic rewards available to employees as per the legal provisions.

Objectives of Labour welfare activities

Following are the objectives of the voluntary Labour welfare services by employer

1. To win over employees loyalty and increase their morale.

2. To develop efficiency and productivity among workers.
3. To reduce of threat of future intervention.
4. To make recruitment more effective.
5. To earn goodwill and enhance public image.
6. To build up stable Labour force to reduce Labour turnover and absenteeism.
Importance of Labour welfare

1. A good number of labour welfare measures make the industrial employment more
attractive.
2. Different liberal provisions on labour welfare are greatly helpful in reducing the
workers turnover and absenteeism.
3. Labour welfare schemes has got even significance as provision of good housing, good
working conditions, recreational and educational facilities are bound to increase the
mental efficiency and economic productivity of labour.
4. The availability of labour welfare schemes is now no longer controversial issue. It has
become an integral part on industrial organizations in almost all parts of the world.
5. One of the main objects for labour welfare schemes on labour welfare in recent times
by certain employers is to save themselves from heavy duty taxes on surplus. They
rather than paying taxes to the government.
6. Another objective of labour welfare scheme seen by some good companies to enhance
their goodwill and reputation in their circle.
7. Different liberal schemes on labour welfare help in creating an atmosphere of
goodwill between labour and management and also between management and public.
 Welfare facilities:
 Intra-mural facilities:
Intra mural activities consist of facilities provided within the factories and include
medical facilities ,compensation for accident ,provision of crèches and canteen ,
supply of drinking water ,washing and bathing facilities, provision of safety measures,
activities relating to conditions of employment, and the like,

 Extra-Mural facilities:
Extra mural actives covers the services and the facilities provided outside the factory
such as housing accommodation , indoor and outdoor recreational facilities,
amusement and sports, educational facilities for adults and children.
Welfare activities may be divided into 2 categories
 Statutory welfare facilities:
These provisions are mandated by the Factories act 1948. The facilities that come
under statutory welfare are

Washing facilities

First-aid facilities

Medical facilities

Drinking water facilities

Canteen, lunch room facilities

Restroom facilities

Crèches

Sitting facilities

 Non-statutory welfare facilities:

These benefits can also be voluntary benefits. The welfare facilities that come under are
non- statutory welfare are

Parties and picnics

Transportation
Recreation
Flexible hour
Uniform
 Loan facilities
Credit society
Education facilities

Approaches to labour welfare:

Approaches to employee welfare refer to the beliefs and attitudes held by agencies which
provide welfare facilities .Some agencies provide welfare facilities impressed by religious
faith, other philanthropic duty and the like. Moreover, the different approaches to labour
welfare reflect the evolution of the concept of welfare. In bygone days, the government of the
land had to compel the owner of the industrial establishment to provide such basic amenities
as canteens, restrooms, drinking water, good working conditions and so forth for their
employees. There was a necessity of the compulsion of these measures as the workers were
more prone to exploitation from their employers. The times have changed and many
progressive management today provide welfare facilities, volunteer Ely and with enlightened
willingness and enthusiasm.

The approaches and their brief descriptions are

 The policing theory of labour welfare

 The religion theory of labour welfare
 The philanthropic theory of labour welfare
 The paternalistic theory of labour welfare
 The placating theory of labour welfare
 The public relations theory of labour welfare
 The functional theory of labour welfare
 The social theory of labour welfare.
 CHAPTER4
1 Washing allowance provided by the company is good

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 1 1
AGREE 62 62
NAND 30 30
DISAGREE 6 6
STRONGLY DISAGREE 1 1
TOTAL 100 100

Analysis

From the above table it can be said that 1% of employees are strongly agree with the washing
allowance provided by the company,62% of them agree,30% of them nether agree nor dis
agree,6% of them disagree and 1% of them strongly disagree

70

60
62
50

40

30
30
20

10
1 6 1
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above graph we can interpret that most of the employees agree with washing
allowance provided by the company
2 I come across comfortable seating arrangements in my area of work for quick relaxation

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 2 2
AGREE 19 19
NAND 29 29
DISAGREE 31 31
STRONGLY DISAGREE 19 19
TOTAL 100 100
Analysis

From the above table it can be said that 2% of employees are strongly agree with the
Comfortable seating arrangements for quick relaxation,19% of them agree,29% of them
nether agree nor dis agree,31% of them disagree and 19% of them strongly disagree

35

30
31
29
25

20
19 19
15

10

5
2
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above graph we can interpret that most of the employees disagree with the seating
arrangements provided by the company for the quick relaxation
3 The uniform provided by the company increases my comfort level

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 10 10
AGREE 57 57
NAND 28 28
DISAGREE 4 4
STRONGLY DISAGREE 1 1
TOTAL 100 100
Analysis

From the above table it can be said that 10% of employees are strongly agree with the
uniform provided by the company increases comfort level,57% of them agree,28% of them
nether agree nor dis agree,4% of them disagree and 1% of them strongly disagree

60
57
50

40

30
28
20

10
10
4 1
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above graph we can interpret that most of the employees agree with the uniform
provided increases there comfort level
4 Canteen facilities of the organization maintains good hygienic condition

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 17 17
AGREE 42 42
NAND 29 29
DISAGREE 8 8
STRONGLY DISAGREE 4 4
TOTAL 100 100
Analysis

From the above table it can be said that 17% of employees are strongly agree with the
canteen facilities and it maintains good hygienic condition,42% of them agree,29% of them
nether agree nor dis agree,8% of them disagree and 4% of them strongly disagree

45
40 42
35
30
25 29

20
15 17
10
5 8
4
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above graph we can interpret that most of the employees agree that the canteen
facilities of the organization maintains good hygienic condition
5 I am happy in my job because of the food provided
SCALES NO OF RESPONDENTS PERCENATGE
STRONGLY AGREE 13 13
AGREE 43 43
NAND 23 23
DISAGREE 16 16
STRONGLY DISAGREE 5 5
TOTAL 100 100

Analysis

From the above table it can be said that 13% of employees are strongly agree that they are
happy with the job because of the food provided ,43% of them agree,23% of them nether
agree nor dis agree,16% of them disagree and 5% of them strongly disagree

50
45
40 43
35
30
25
20 23
15
16
10 13
5
5
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees are happy with the food
provided by the company
6 I have a long term commitment in my company because of the loan facilities provided

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 1 1
AGREE 33 33
NAND 42 42
DISAGREE 18 18
STRONGLY DISAGREE 6 6
TOTAL 100 100
Analysis

From the above table it can be said that 1% of employees are strongly agree that they have
long term commitment because of the loan facilities provided ,42% of them agree,18% of
them nether agree nor dis agree,6% of them disagree and 6% of them strongly disagree

45
40 42
35
30 33
25
20
15 18
10
5
1 6
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees neither agree nor disagree
that they have long term commitment in the company because of the loan facilities provided
7 I am happy in the job because of the medical facilities provided to me

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 6 6
AGREE 20 20
NAND 39 39
DISAGREE 28 28
STRONGLY DISAGREE 7 7
TOTAL 100 100
Analysis

From the above table it can be said that 6% of employees are strongly agree that they are
happy in the job because of the medical facilities provided ,20% of them agree,39% of them
nether agree nor dis agree,28% of them disagree and 7% of them strongly disagree

45
40
35 39

30
25 28
20
20
15
10
5 7
6
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees neither agree nor disagree
that they are happy with the job because of the medical facilities provided
8 Dispensary facilities which exists in the campus is a great help for the employees during
emergencies

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 4 4
AGREE 32 32
NAND 38 38
DISAGREE 20 20
STRONGLY DISAGREE 6 6
TOTAL 100 100
Analysis

From the above table it can be said that 4% of employees are strongly agree that dispensary
facilitiy exists in the campus is a great help for the employees during emergency,32% of them
agree,38% of them nether agree nor dis agree,20% of them disagree and 6% of them strongly
disagree

40

35 38

30 32

25

20
20
15

10

5
6
4
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees neither agree nor disagree
with the dispensary which exists in the campus is of great help for the employees during
emergencies
9 The company medical/hospitalization scheme is beneficial to the employees

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 3 3
AGREE 39 39
NAND 28 28
DISAGREE 21 21
STRONGLY DISAGREE 9 9
TOTAL 100 100
Analysis

From the above table it can be said that 3% of employees are strongly agree that company
medical /hospitalization scheme is beneficial to the employees 39% of them agree,28% of
them nether agree nor dis agree,21% of them disagree and 9% of them strongly disagree

45
40
35 39

30
25 28
20
21
15
10
5 9
3
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees agree that
medical/hospitalization scheme is beneficial which is provided by the company
10 First aid boxes kept in the production floor is sufficient to meet the immediate
requirements

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 13 13
AGREE 51 51
NAND 23 23
DISAGREE 13 13
STRONGLY DISAGREE 0 0
TOTAL 100 100

Analysis

From the above table it can be said that 13% of employees are strongly agree that first aid
boxes kept in the production floor is sufficient to meet the immediate requirements, 51% of
them agree,23% of them nether agree nor dis agree,13% of them disagree and 0% of them
strongly disagree

60

50
51
40

30

20 23

10 13 13
0
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees agree that the first aid box
kept in the floor is sufficient in meeting immediate requirements
11 The library facility of the company help the employees to increase their knowledge

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 4 4
AGREE 30 30
NAND 27 27
DISAGREE 31 31
STRONGLY DISAGREE 8 8
TOTAL 100 100
Analysis

From the above table it can be said that 4% of employees are strongly agree that library
facility of the company help the employees increase their knowledge, 30% of them
agree,27% of them nether agree nor dis agree,31% of them disagree and 8% of them strongly
disagree

35

30
30 31
25 27

20

15

10

5 8
4
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees disagree with the library facilitiy of
the company that helps in increase in their knowledge
12 Overtime wages are provided for the extra hours of work

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 4 4
AGREE 23 23
NAND 19 19
DISAGREE 21 21
STRONGLY DISAGREE 33 33
TOTAL 100 100
Analysis

From the above table it can be said that 4% of employees are strongly agree with the over
time wages provided for the extra hours of work ,23% of them agree,19% of them nether
agree nor dis agree,21% of them disagree and 33% of them strongly disagree

35

30 33

25

20 23
21
19
15

10

5
4
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees strongly disagree with the
over time wages provided for the extra hour of work
13 The company has adequate washroom facilities

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 3 3
AGREE 41 41
NAND 33 33
DISAGREE 17 17
STRONGLY DISAGREE 6 6
TOTAL 100 100
Analysis

From the above table it can be said that 3% of employees are strongly agree with the
adequate washroom facilities provided by the company ,41% of them agree,33% of them
nether agree nor dis agree,17% of them disagree and 6% of them strongly disagree

45
40
41
35
30 33
25
20
15 17
10
5
3 6
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees agree with the adequate
washroom facilities provided by the company
14 Hygienic washroom facility is provided.

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 4 4
AGREE 48 48
NAND 27 27
DISAGREE 13 13
STRONGLY DISAGREE 8 8
TOTAL 100 100
Analysis

From the above table it can be said that 4% of employees are strongly agree with hygienic
washroom facility provided by the company ,48% of them agree,27% of them nether agree
nor dis agree,13% of them disagree and 8% of them strongly disagree

60

50
48
40

30
27
20

10 13
4 8
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees agree with the hygienic
washroom facilities provided by the company
15 The company provides adequate drinking water points to satisfy the employee’s
requirements

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 15 15
AGREE 60 60
NAND 18 18
DISAGREE 7 7
STRONGLY DISAGREE 0 0
TOTAL 100 100
Analysis

From the above table it can be said that 15% of employees are strongly agree with the
adequate drinking water points provided ,60% of them agree,18% of them nether agree nor
dis agree,7% of them disagree and 0% of them strongly disagree

70

60
60
50

40

30

20
18
10 15
7 0
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees agree with the drinking
water points provided
16 Labour welfare facilities of the company are helpful in increasing the work
efficiency/productivity

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 1 1
AGREE 31 31
NAND 32 32
DISAGREE 25 25
STRONGLY DISAGREE 11 11
TOTAL 100 100
Analysis

From the above table it can be said that 1% of employees are strongly agree that Labour
welfare facilities of the company are helpful in increasing the work
efficiency/productivity,31% of them agree,32% of them nether agree nor dis agree,25% of
them disagree and 11% of them strongly disagree

35

30 32
31
25
25
20

15

10
11
5
1
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees neither agree nor disagree
with the labour welfare facilities of the company which helps them in increasing the work
efficiency
17 I am happy with the leave policy of the company

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 2 2
AGREE 41 41
NAND 31 31
DISAGREE 17 17
STRONGLY DISAGREE 9 9
TOTAL 100 100
Analysis

From the above table it can be said that 2% of employees are strongly agree that they are
happy with the leave policy of the company ,41% of them agree,31% of them nether agree
nor dis agree,17% of them disagree and 9% of them strongly disagree

45
40
41
35
30
31
25
20
15 17
10
5 9
2
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees agree that they are happy
with the leave policy provided by the company
18 The company has a vibrant cultural committee to encourage the employee’s talents.

SCALES NO OF RESPONDENTS PERCENATGE

STRONGLY AGREE 7 7
AGREE 26 26
NAND 44 44
DISAGREE 14 14
STRONGLY DISAGREE 9 9
TOTAL 100 100
Analysis

From the above table it can be said that 7% of employees are strongly agreethat the company
has a vibrant cultural committee to encourage the employee’s talents,26% of them agree,44%
of them nether agree nor dis agree,14% of them disagree and 9% of them strongly disagree

50
45
40 44
35
30
25
26
20
15
10 14
5 9
7
0
STRONGLY AGREE AGREE NEITHER AGREE DISAGREE STRONGLY
NOR DISGAGREE DISAGREE

Interpretation

From the above table we can interpret that most of the employees neither agree nor disagree
with the vibrant cultural committee to encourage the employee’s talents
 JS AVG WAVG
JS AVG 1
WAVG 0.785437 1

There is a strong correlation between the two variables welfare facilities and job satisfaction
which is indicated by the value 0.78 as shown in the above table

SUMMARY OUTPUT
Regression Statistics
Multiple R 0.785437
R Square 0.616912
Adjusted R Square 0.613003
Standard Error 0.416315
Observations 100

ANOVA
Df SS MS F Significance F
Regression 1 27.35239 27.35239 157.8158 0.00
Residual 98 16.98521 0.173318
Total 99 44.3376

Coefficients Standard Error t Stat P-value Lower 95% Upper 95% Lower 95.0% Upper 95.0%
Intercept -0.17818 0.251053 -0.70975 0.479547 -0.67639 0.320023 -0.67639 0.320023
WAVG 1.120011 0.089155 12.56247 0.00 0.943085 1.296937 0.943085 1.296937

Hypothesis

The researcher wanted to know the impact of welfare facilities and job satisfaction on the
hypothesis testing the regression test, F value is 0.00 which is less than 0.05 hence we are
rejecting the null hypothesis and accepting the alternative hypothesis i.e.

H1: There is significant relationship on employee welfare facilities and job satisfaction
 FINDINGS

1. According to the secondary data information available in the company broacher

following are the key existing statutory and non statutory benefits that exists in the
company:
 Statutory welfare facilities: Washingfacilities, First-aid facilities, Medical
facilities ,Drinking water facilities, Canteen, lunch room facilities, Restroom
facilities, Sitting facilities
 Non-statutory welfare facilities: Transportation, Uniform, Loan facilities,
Credit society, Education facilities.

2. There is a significant relationship on employee welfare facilities and job satisfaction.

Some of the key employees welfare facilities providedWashing facilities, First-aid
facilities, Medical facilities, Drinking water facilities, Canteen, lunch room facilities
,Restroom facilities, Sitting facilities ,Transportatio,Uniform, Loan facilities, Credit
society, Education facilities whichhave a significant impact on the job satisfaction of
the employees
3. The major predictor of job satisfaction of employees under the statutory benefits is
washing allowance provided by the company (62%) followed by
The major predictor of job satisfaction under the non statutory benefits is that the
uniform provided by the company increases the comfort level of the employees
(57%).
 CONCLUSION

All the statutory and non statutory measures are provided to employees as per the
standard measures, which improves employees satisfaction and increase productivity
Any organisation success and growth depends on employees company may have rich
resource of capital, material, infrastructure, machines and technologic but if the
quality of man power is not good, the organisation cannot succeed. Labour welfare
plays a vital role in every organisation. The quality and productivity of man power
depends on the welfare measures of the organisation
By conducting the study I have acquired and in-depth knowledge regarding labour
welfare and how it contributes towards organisations success. I would like to conduct
a further deep study on labour welfare if I get an opportunity. This study is very
helpful for my career in HR filed.
 SUGGESTIONS

In the basis of the study conducted, following suggestions can be made

 Drinking water facilities, cleanliness and hygiene maintained in the organisation can
be improved
 Medical benefits provided for the employees and their families can be improved by
increasing the number of recognised hospitals
 Hospitalisation facilities in plant can be improved by increasing various other medical
facilities like having a subsidized pharma outlet in the campus, increasing the
consultation available duration and strengthening the infrastructure of the dispensary.
 Majority of the respondents have disagreed with the various aspects of canteen
facilities like hygiene, quality of the food, reduction in the practice of outsourcing the
cooking. Hence the concerned authorities need to concentrate on enhancing the
satisfaction of employees relating to canteen.
 Education facilities for their children can be improved by providing education
institution for children.
Dear Respondents

I Ms.Rachana S pursuing MBA in RNS Institute of Technology, Bangalore here by request

you to kindly fill the following questionnaire. This is the part of my research study titled “A
study on Employee Labour Welfare Facilities and Job satisfaction in Bosch Ltd,
Bangalore. I assure you that the findings and information provided will be kept confidential
and used only for academic purpose

Thank You
NAME :
DEPT :
DESIGNATION :
AGE :
EXPERIENCE :

Rating
Sl. No. WELFARE MEASURES Neither
Strongly Strongly
Disagree agree nor Agree
Disagree Agree
disagree
Washing allowance provided by
1
the company is good
I come across comfortable
2 seating arrangements in my area
of work for quick relaxation
The uniform provided by the
3 company increases my comfort
level
Canteen facilities of the
4 organization maintains good
hygienic condition

I am happy in my job because of

5
the food provided

I have a long term commitment

6 in my company because of the
loan facilities provided

I am happy in the job because of

7 the medical facilities provided to
me
 Rating
Sl. No. WELFARE MEASURES Neither
Strongly Strongly
Disagree agree nor Agree
Disagree Agree
disagree
Dispensary facility which exists
in the campus is a great help for
8
the employees during
emergencies
The company
9 medical/hospitalization scheme is
beneficial to the employees
First aid boxes kept in the
10 production floor is sufficient to
meet the immediate requirements
The library facility of the
11 company help the employees to .
increase their knowledge
Overtime wages are provided for
12
the extra hours of work
The company has adequate
13
washroom facilities.

Hygienic washroom facility is

14
provided.
The company provides adequate
15 drinking water points to satisfy
the employee’s requirements.
Labour welfare facilities of the
company are helpful in
16
increasing the work
efficiency/productivity.
I am happy with the leave policy
17
of the company
The company has a vibrant
18 cultural committee to encourage
the employee’s talents.