Professional Documents
Culture Documents
E-mail:sarabjit577@yahoo.com
SUMMARY
• 7+ years of proven experience in telecommunications and mobile phone industry.
• Revenue growth of 75% in devices portfolio within the 1st year of employment by establishing and
launching new equipment and creating new sales/marketing plans.
• By process improvement/new process implementations, saved a lot of amount/subsidy budget and
increased the revenue growth of the company.
• Solid background in technical support / sale / repair in mobile, computer and all
telecommunications related equipment.
SKILL SET
• Excellent Management skills and can work independently.
• Strong analytical background with proven ability to interpret and analyze market and customer
usage data.
• Strong communication skills and demonstrated ability to manage cross functional teams to achieve
pre-defined outcomes.
• Decision making and problem solving skills.
• Reliable, quick learner, punctual with excellent time management.
• Strong computer skills and competent negotiator.
• Sound knowledge of telecommunication products and services.
• Have strong wireless(CDMA, GSM, UMTS and LTE) and wireless carrier OS technical
skills. Sanity testing accelerated life test, software testing for performance smart
phones/feature/phone.
• Excellent knowledge of computer hardware and software components and troubleshooting any
relevant issues.
• Can fix/troubleshoot smart phones issues related to the software and hardware including
replacing screens and motherboards.
• Expertise and sound knowledge of sales/upgrade and marketing of telecommunication products.
• Flexible and works well under pressure.
WORK EXPERIENCE
• Researching to ascertain the best handsets and suppliers in terms of best value, delivery schedules
and quality.
• Liaising between suppliers, manufactures, relevant internal departments and customers to ensure
products are delivered in a timely manner.
• Keeping contract files and using them as reference for the future.
• Monitor device orders until final delivery and payment are completed.
• Report and discuss controversial or difficult issues with supervisor, as well as present recommended
course of action.
• Review sales trends, research what’s hot, forecast and submit a quarterly device order for approval.
• Managing the inventory and device related processes of the company.
• Developing detailed test plans that define each device capability to test including customer specific
features; determining pass/fail test criteria .
• Prioritize and isolate pre and post launch device issues.
• Contribute to the creation of a centralized database for all information storage and sharing.
• Work collaboratively with team members from various departments to test devices and train relevant
department on.
• Develop detailed test plans that define each device's ability to test the customer with specific
characteristics; determining the test / failed test criteria.
• Technical testing on equipment and preparation of report accordingly.
• Supports software upgrade and reflash on the phone and the first level repair of mobile phones.
• Construction of road maps and strategies for equipment including sales plan and promos from time
to time.
• Providing all technical assistance/device analyst process to the retail / sales /distribution department.
• Management of the launch of new flagship launches of Bluesky, Samsung and apple devices.
Bhagat Singh Public School, Punjab, India June 2007 — August 2011
QUALIFICATIONS
• Completed Diploma in Information technology and business applications Level -5
• from the National Institute of Studies Auckland in September 2012.
• Completed 2 year Diploma in Hardware and Software management in 2006 from Aptech
institute, India.
• Certification in basicand MS office in 2005 from Aptech India.
EDUCATION
• Senior Secondary School from Open Board of Education India in March 2005.
• Secondary School education from Central Board of Education India in March 2003.
INTERESTS
Playing cricket, interacting with people and learn about new cultures and languages.