ANNEXURE

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QUESTIONNAIRE ON EMPLOYEE SATISFACTION TO THE EMPLOYEES

I am Sankararao.Pyla Studying MHRM in College of

Management Studies, GITAM, Visakhapatnam doing project work on “A
Study On Employee satisfaction” in APCW, UltraTech Cement
Limited, as apart of my course. This study is only for academic purpose
and the information given by you will be kept confidential and
communicated to HR Department for considering improvements. So, you
are requested to write the scaling against each statement and submit the
same.

SCALE: 1) Strongly Agree 2) Agree 3) Disagree 4) Strongly

Disagree

WORKING CONDITIONS:

i. I am comfortable with hours of work . [

]

ii. Number of public utilities like Drinking Water, Toilets etc. at my

place of work is provided in sufficient number . [
]

iii. Good house keeping practices are followed in my department.[ ]

SALARY:

i. I am fairly paid matching my qualifications, experience and efforts I

put in. [ ]

TRAINING AND DEVELOPMENT:

i. I have fair opportunity to up grade my skills at work [ ]

ii. I get timely training inputs. [ ]

CAREER GROWTH:

i. I have fair growth opportunities in this Organization. [ ]

GRIEVANCE REDRESSEL:

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 i. I get my grievances are redressed in time. [
]

INTERPERSONAL RELATION:

i. I have good interpersonal relations with all my colleagues and

superiors. [ ]

ii. I feel free to express my views with my superior. [

]

CUSTOMER SENSTIVITY:

i. I treat colleagues in my department as well as other department as

Customers. [ ]
ii. I am treated as Customer by colleagues in my department as well
as other departments. [ ]

TOWN SHIP MAINTANANCE:

i. Water for General purpose is regularly provided to the Township

residents. [ ]

ii. Drinking water is provided at specified intervals to Township

residents by the organization.
[ ]

iii. I am familiar and satisfied with the facilities like Gym, Tennis Court,
Shuttle Court, Library, TV Room, etc [
]

iv. School provides quality teaching and the amenities like Library,
Labs etc to upgrade the education level. [
]

v. The shopping complex caters to many the requirements of

Township residents.
[ ]

vi. The Pantries, Food points in the Township provide healthy, &
hygiene food.
[ ]

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vii. Accommodation facility is provided to the employees based on the
eligibility of the employee and availability of the residential
quarters. [
]

viii. The roads in the township are properly maintained. [

]

BANKING SERVICES:

i. The Bank provides better services. [ ]

ii. I am making good use of the ATM facility provided. [ ]

iii. Banking transactions are made without waiting for a long time
[ ]

TRANSPORT:

i. The transportation facilities extended to the Township are at

specified timings and useful. [
]

MEDICAL FACILITIES:

i. The medical centre provides good Medical services. [ ]

ii. The medical checkups conducted by the Medical centre are

targeted at identifying the health problems and for proper follow-up.
[ ]

iii. I feel assured of being adequately looked after in the event of

medical emergency
[ ]

INDUSTRIAL CANTEEN AND SERVICES:

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 i. Industrial canteen provides healthy and hygiene food to the
employees. [ ]

ii. I have observed that the industrial canteen maintains cleanliness

and tidy. [ ]

iii. The tea and snacks are provided at shop floor on time. [
]

iv. Complaints or suggestions made for improvements about the

quality of food to the concerned are considered.
[ ]

INSURANCE COVERAGE:

i. I have been covered under the health insurance policy and accident
insurance policy by the organization and I feel assured about self
and family. [ ]

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 EMPLOYEE FEEDBACK FORM

Please feel free to communicate any findings or any suggestions for

improvement in the mentioned areas.

1. Town ship maintenance.

2. Bank services.

3. Transportation facility.

4. Medical facilities.

5. Industrial canteen including catering services.

6. Drinking water, washing for general purpose and lunch

room maintenance.

7. Insurance coverage.

8. Recreation, sports, games and extra curricular activities.

9. Wishing Birthday and on wedding anniversaries.

10. Any other, you feel appropriate.