Celia Simpson

1 First Avenue
Los Angeles, CA 12345
(555) 123-4567

Training and Organizational Development Initiatives

§ Identified growth opportunities and designed relevant training strategies for over
350 employees; provided information, advice and assistance to advance
individual and organizational growth; coordinated, delivered and communicated
education and employment programs, resulting in more efficient hiring practices
and consistent employee development.

§ Maintained database that documents participation in education and training

programs; data is utilized for future planning by directors, as well as
documentation of goals and initiatives set by Vice Presidential area.

§ Delivered educational programs on quality improvement, cultural diversity,

customer service, facilitation skills, supervision, team building, managing change,
performance management, reward and recognition, sexual harassment, stress
management, and telecommunication skills.

§ Created and implemented educational programs in the following areas: quality

improvement; facilitation skills; customer service; change management, team-
building, telecommunication skills, and performance management.

§ Facilitated meetings for diverse employee groups at varying levels on: strategic
planning, goal setting, quality processes, and team building; created and directed
a Facilitator Resource Group that advanced quality initiatives and resulted in
quality awards at the State and National level.

§ Guided multi-functional teams working on process improvement initiatives, new

programs, e.g. recognition program and developmental projects e.g. performance
review instrument; the result of the redesigned Performance Review instrument
was a consistent vehicle of measurement for 350 employees, for the first time.

§ Developed and implemented recognition programs at department and division

levels; co-chaired recognition committee charged with rolling out the first division-
wide program for 1500+ employees in Office of the Vice President.

Human Resources
§ Managed job search process with 65 hiring managers, Employment Services,
personnel agencies, and other print media; responsible for overseeing
centralization of hiring process for 350 employees; reviewed and approved all
requests for new hires; advised management regarding reclassifications, position
descriptions and title selection for new positions.

§ Led an on-going implementation and evaluation of the performance management

system; trained managers on proper techniques and documentation; maintained
database tracking completion of performance evaluations; chaired team that
redesigned performance review instrument.