HOST PROGRAM STUDENT LEARNING OUTCOMES

Program Learning Outcome Examples/Evidence - What did you do to achieve and address
this outcome?
1. Use knowledge and skills associated with Everybody had different ideas because of we are from
problem solving, creative and critical thinking, different countries, so I tried to listen and understand their
reflection and decision making to function opinion to solve the problems. Speaking out the opinion is
effectively in the classroom, community and also important but some people have to correct it and
industry. thinking are also important.
2. Apply the concepts and skills necessary to I tried to keep smile. Through the Hawaii Food and Wine
achieve guest satisfaction. Festival, I realized that being smile and greeting are
necessary to understand guest satisfaction. I could be smiled
and greet regardless of the countries and languages.
3. Demonstrate leadership and teamwork to I’m not good at take a leadership, so I tried to be in a group to
achieve common goals. make a teamwork. Sometimes I couldn’t understand what
team members want to say to me. At that time, I didn’t leave
things undone and asked them using easy way.
4. Conduct him/herself in a professional and I tried to use positive words and avoid duplicate words. At
ethical manner, and practice industry defined wedding chapel, there must be special and important place,
work ethics. so we shouldn’t use negative words.
5. Communicate effectively and confidently in I tried to have communication as much as I can. I wanted to
the classroom, community and industry. overcome my English skills. I wanted to communicate and
laugh with classmates, so I tried to understand and start
speaking from me.
6. Demonstrate knowledge of multicultural When I interned at travel company in New York, I tried to meet
perspectives to meet the needs of the guests the needs of the guest. For example, I used very polite way to
and employees. Japanese customer and acquired the knowledge to answer
any questions for Korean customer.
7. Lead with the knowledge that the foundation I want to spread out Japanese Omotenashi. This is Japanese
of tourism is based on the respect for the host culture of service skill. As a Japanese, I used it at my
culture with the responsibility to perpetuate internship site and when foreign countries people come to
the unique values, traditions, and practices of this place, I want them to feel it and spread out at other
that place. countries.
8. Use knowledge of best practices to further I couldn’t practice to further sustainability in this interning
sustainability (economic, environmental, and place but I acquired the knowledge how to do. For example,
cultural/social) in the industry. ANNIVERSAIRE’s parent company is doing recycle to new
glove or slippers from old suit. This is good for
environmental industry.
9. Demonstrate ability to perform basic and My dream is to be a flight attendant. I think flight attendants
supervisory level job functions in do the best service in the hospitality industry, so I tried my
travel/tourism and hotel/restaurant careers. best service at wedding chapel. Hospitality industry should
be special place, so every worker have to do perfect service
to be satisfied with it.