Professional Documents
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MCA | SEMESTER 1
REGISTER NO: 190951144
January - 2019
MCS – 015
Communication Skills
Assignment Code:
MCA (1)/015/Assignment/2018-19
MCS-015: Communication Skills
1. D. Title
“Hands for Sale”
Consider a business like a human body and there is a reason for
that too. There is an intresting connection between humans and business since
from the beginning we used business as a tool to connect people around us we
always needed a personal benefit that benefits others as well which is business
where everyone gets what they need.
So, Business became natural and we are born with an instinct for business.
Thus, I think it’s fair to compare business with ourselves and our body.
Now, for the title as I said every part of body or ever y part of business has
different roles and goals. “The hand” here represents marketing whose duty is
to reach out and connect. Effective managers are like “Fingers” whose duty is
to hold on and perform.
The “For sale” is the product. It’s not gona work with the hands holding the for
sale sign. It’s the way they show the product and it’s the way they present the
product it’s the way they represent the product.
Thus, I think the title has been Justified.
1. E. Pick Words
i. Examine/Study all details: Investigate
ii. Buying: Purchase
iii. Necessary: Essential
iv. Important/Precious: Valuable
v. Special instinct for doing something well : Effective
1. F. Choose
i. D) Is viewed by those companies as important business
investment
ii. A) They don’t have time for it
iii. A)To take different courses of actions
iv. C) by analysing procedures already used by the company
MCS-015: Communication Skills
2. Letter to Client
To,
Mr. XYZ,
Chennai,
Hi Sir,
We are ZZZ Technologies and we are Business solution providers
our primary goal is tomake your business profitable, Reachable and
economically stable. We have the best business counslers froma rround
the globe and helped many businesses reach success. We made a
promise to provide the best service coustomized uniquely for each
business and we are glad that our solutions lifted many businesses to
peak.
We provide services from Execution to operations end to
production end to user experience we will stand along with you in every
stage. We have built a highly capable business intelegence platform that
enriches your business analytics with high accuracy and performance.
We provide realistic data that could be instantly pluged in into any
operation or could be easily adaptable to build solutions.
We would be glad to provide a demo of our application and also
to explain our process and introduce you to our business consultants.
We would arrange an hour session wich we would explain our process
and allow you and your executive team to examine our software and
also to interact with our business counclers. Lookiiing forward for your
appointment. Have a great day.
Regards,
Sai Madhan
From ZZZ Technologies
E-mail us : info @zzzz.in
Contact: 044-22222222
MCS-015: Communication Skills
3. Write Paragraph
i. My Dream Job
I would like to start with a quote “You are who you think
you are” a very true and powerfull quote it has a lot of deep
meanings one of which is “The world shifts from your
perspective”. I in my dream job would like to make a shift in
the world I always wanted to make difference in the world I
live not by power but by perspective. I see things uniquely
and collectively which makes me so special. So, for me I
want my job to be special and unique only for me I must be
the one who could do it and I must be the only one. I am
now in a phase of figuring the purpose of my existence and I
know it’s a never ending journey but the way I pass has a lot
of adventures waiting. I don’t yet know what my final
destination is but I know this the places where I would stop
to share and to create.
There are a lot of special people in my life but here let me talk
about one such special person who inspired me and changed my
perspective on life and thought me love. At my high school I
joined a new school S.t Joseph’s where I had the honour of
meeting my beloved principal Sr. Lourde. When I first met her she
was a young women within a silver hair and had a loving and
caring face she always had a smile in her face. I could always
remember her eyes twinkling with love. I think she was at here
70’s at the time I met her but one could never say she was so
young to be old. I could always remember seeing her at the
ground calling out some one and at the next moment I turn she
will be gone and will be running at the 2nd floor. She always had
MCS-015: Communication Skills
such an energy and confidence she was full of positivity. She made
me realize and ask “what could stop you unless you stop
yourself?” I think this very question became the seed of my
positivity and belief.
I always asked myself “how good can a person be?”, “How caring
could a person be towards strangers?” She became the answers
for all my questions. One thing she constantly repast is say “I can
and I will; so, you can and you will”. But I never understood this
quite so well I took it literally and just started the phrase I can and
I will. It took me long to realize the can and will stands to
represent the person you are and your character. Her can and will
are to be the best she could be to be the good person there ever
could be and she was.
To,
The HR Manager,
Express Technologies,
Chennai.
Respected Sir/Madam,
Hi, I am Sai Madhan. MCA Graduate from IGNOU. I have recently seen
your advertisement on the Recruitment of Software engineer Trainee
and I am very much interested in the opening and I suppose I would fulfil
all your requirements. Kindly read my Profile bellow.
Apart from Technical skills I would like to discuss my interests and other
personal skills. I am very much interested in teaching so I developed a
good oral and presentation skills which won me top prizes on paper
presentations. I have a unique creative ability and problem solving
capabilities. I am good at abstracting complex problems into simpler
solutions so I shine in design with end user’s ease. I always love to
explore and learn so my skills will be raising on the graph and I ensure
that my graph will raise along with the company’s graph.
MCS-015: Communication Skills
I suppose you would like my profile and I would fulfil your requirements.
I have attached my Resume along PFA. Finally, with the reputation of
Express technologies I promise that I would keep up mine and the
companies. I wish to grow my knowledge and capabilities along with
your innovations. Awaiting a positive response.
Regards,
Sai Madhan. K
MCS-015: Communication Skills
5. Write Questions
i. Example
ii. How well can you play Basketball?
iii. Where can I buy a good pair of running shoes?
iv. When will we be allowed to use swimming pool?
v. Can you dive!
vi. Where do you prefer to play soccer?
6. Conversation
8. Complete sentence
i. Pickup
ii. Call back
iii. Look up
iv. arc you through
v. Cut off
vi. Get through
vii. Hold on
viii. Get through
ix. Hang up
x. Put through
9. Conversation
Finance manager: I think we have to make some changes in the sales department.
Sales Manager: sure, what kind of changes?
Finance Manager: We have to increase sales and bring in new customers
Sales Manager: Diwali is coming and we are planing on promoting through our gifts like
calender and diaries
MCS-015: Communication Skills
Finance Manager: That is so useual and I think we have to do something difrently this time
Sales Manager: I suppose this is not a good choice those gifts are boost to our business
Financial manager: And how is that?
Sales Manager: With our brand on the calender and diary we directly promote ourselves and
make customers remember us. It is proven way to bring in customers.
Financial Manager: That’s a valid point but, it only attracts regular customers and we already
have a good reputation among them.
Sales Manager: Agree! But, it also helps bring new customers back.
Financial Manager: Well but the probabilities are low.
Sales Manager: I think this is a risk we need to give customers something to inspire.
Finance Manager: agree, But the expenses should be spent wisely and we definitely have to
increase sales.
Sales manager: Ok, but we could not stop giving gifts. We give them regularly and customers
expect them.
Finance Manager: I think we should come with an alternative with less expense but
powerfull
Sales Manager: Well, How about a lucky draw.
Finance manager: Great idea, it would surely make a difrence
Sales Manager: Yeah! It will be a win! / Win! and customers will enjoy it.
Finance Manager: affirmative, Go ahead and proceed. Please send me the expense reports
soon ASAP.
Sales Manager: sure, shall do.
Introduction:
What are the things that attract you? You may say a good visual experience, nature,
a great speech, Music, Entertainment, etc. Now, as a sales person you must ask a question
to yourself “What attracts many people?” and you have to become the answer for this. You
should be the friendly face of the company. So, in a nut shell important skill required for
sales is the presentation skills. The way you represent yourself and the way you reach out
determines most part of the value of a company.
”A sales person is someone who delivers products to the consumers respecting their needs”
A sales person is the face of a product or ca company from the perspective of a customer. So
the presentations they do the way they represent values are highly important. A sales
person’s words impact on the heart of the company’s reputation among consumers.
MCS-015: Communication Skills
Rule of thumb is to know the audience. F you know an audience you are building a
bridge to fill the gap between you and them. This allows them to connect with you share with you
and it may lead to sharing perspectives. Which is the best thing to happen.
Prioritize audience before you give them what they exactly want and don’t give them
what you think they need. From a sales perspective audience always expects solutions and so give
them solutions they will listen what you say if they could connect them with your speech.
Be simple and be more precise in the content. That is the best quality any speaker could
possess. It increases reliability and audience will believe the speaker. It is of such power that great
leaders and successful entrepreneur possess. They succeed because they know the way to get the
trust of their audience.
MCS-015: Communication Skills
Finally, express yourself with joy and enthusiasm spread your energy inside the
audience make them feel the vibe and it pulls their eyes to your side. Feel the gratitude and be
thankful for your audience and always stay humble. Keep smiling
Visual experiences are very much important and its psychologically proven that our
brain believes most part of what it sees without any justification. So, visual aids are crucial part of
presentations. They say a picture is equal to a thousand words and that is the reason why Art still
exists and that’s the reason why artists do such unique work.
For a presentation to be powerfull it must contain pictures relating the content thand
the pictures must speak to the audience. I would like to illustrate something once at a apple launch
event Steve jobs asked his team to prepare a presentation and for which he asked picture of a shark
and he rejected almost 29 sharks to pick one. When asked to the employee he said for him every
shark seem to be same but Steve jobs saw it differently and he knew how exactly would it would
support his content and the event was a success. So, never do lazy job picking pictures or words for
presentation do reserch perfect it until it is extremely perfect.