Application Framework (TAM)
STRATEGY, INFRASTRUCTURE
& PRODUCT
PRODUCT MANAGEMENT
PRODUCT STRATEGY / PROPOSITION MANAGEMENT
• Strategy Capturing and Management
• Proposition Organization
• Link strategy to propositions
PRODUCT CATALOG MANAGEMENT
• Product Catalog Management is a realization of the Cross Domain Catalog Management application in the Customer Domain
PRODUCT LIFECYCLE MANAGEMENT
• Solicit product requirements
• Model products
• Provide detailed product specifications
• Introduce new products
SERVICE MANAGEMENT
SERVICE CATALOG MANAGEMENT
• Service Catalog Management is a realization of the Cross Domain Catalog Management
application in the Service Domain
RESOURCE MANAGEMENT
RESOURCE LIFECYCLE MANAGEMENT
RESOURCE COMMISSIONING & CONFIGURATION
MANAGEMENT
• Resource commissioning process
• Resource Configuration Management
• Resource Configuration Logs
• Resource Configuration Verification Versus Design
• Resource Topology Verification Versus Inventory
Management Systems
CAPABILITY SPECIFICATION MANAGEMENT
SPARES & WAREHOUSE INVENTORY MANAGEMENT
• Database of all spares
• Barcode / RFID tracking
• Record location of spares
• Record commercial information
•S upport retrieval, update, update notifications
and reconciliation
RESOURCE CATALOG MANAGEMENT
•R
 esource Catalog Management is a realization of the
Cross domain Catalog Management application in the
Resource Domain
STRATEGIC PLANNING
•A  nalyze demand forecasts and utilization trends
•D  etermine optimum network deployments
•S  upport Strategic Network Sizing Decisions
•D  etermine which locations are to become strategic sites
• Introduce new technologies into the network
•D  etermine Network vendors, Devices and Configuration
•D  etermine the role of different technologies in the
network
•S  pecify the Generalized Resource Device and
SUPPLIER/PARTNER
ENTERPRISE
REVENUE ASSURANCE MANAGEMENT
DETECTION OF DATA DISCREPANCIES
DETECTION OF DATA INTEGRITY AND CORRECTNESS
PROBLEMS
RATING AND BILLING VERIFICATION
INVESTIGATION OF REVENUE LEAKAGES
GROUPING AND CLASSIFICATION OF LEAKAGES
ADMINISTRATIVE SERVICES
LEGAL
TRANSPORTATION & TRAVEL SERVICE
Some details have been omitted due to space constraints. For the entire TM Forum Application Framework refer to the TM Forum document GB929 V14.5 at www.tmforum.org. An electronic copy of this poster is available at http://www.amdocs.com/posters. The Application Framework poster design © Amdocs. The Application Framework content © TM Forum 2014.
• Link propositions to products
• Strategy Delivery Project Management
• Strategy Performance Reporting
• Manage existing products
• Obsolesce/retire products
• Implement marketing and offer strategies
IMPLEMENTATION PLANNING
• Implement Tactical Plans Locally
• Provide Physical Implementation Information
TACTICAL PLANNING
• Implementing Strategic plans at All Technology Layers
• Support Network Rearrangement
• Remedial Relocation of Network Capacity in Response
to Unpredicted Demand
• Detailed Design and Implementation
of Interconnect with Other Operators
• Reactive Planning for Fulfillment
• Reactive Planning for Fault Management
• Reactive Planning for Performance Management
PLANNING DESIGN AUTOMATION
• Applies algorithmic and heuristic analysis of the network
• Use Generalized Capability View of the Network
• Supports forecasting functionality
Technology Requirements
• Support Radio Spectrum Allocation
•Determining interconnect sites and capacity to other
CSPs
• Support Strategic Data Centre locations, sizing,
interconnectivity and resilience
• Selection of application server vendors and infrastructure
applications
• Support Partner Management with volume requirements
SUPPLIER/PARTNER MANAGEMENT
S/P PRODUCT LIFECYCLE MANAGEMENT
• Product Onboarding, Updates and Decommissioning
• Product Certification / Decertification
• Initiation of Product Instantiation
EQUIPMENT AND SYSTEM TESTING
TROUBLE REPORTS AND ALARMS
AUTOMATION OF REVENUE ASSURANCE CONTROLS AND
DATA COLLECTION
AUTOMATION OF LEAKAGES CORRECTION
GENERATION OF REVENUE LEAKAGE REPORTS AND
DOCUMENTATION
PROJECT MANAGEMENT
ADVERTISING
OPERATIONAL, SUPPORT & READINESS
MARKET / SALES MANAGEMENT
CAMPAIGN & FUNNEL MANAGEMENT
CAMPAIGN MANAGEMENT
• Campaign Analytics
• Campaign Design
• Lead Generation & Management
• Campaign Execution & Refinement
• Campaign Performance Tracking
COMPENSATION & RESULTS
SALES COMPENSATION
SALES ACCOUNT MANAGEMENT
CUSTOMER/PROSPECT DATA
ACQUISITION
PRODUCT PERFORMANCE MANAGEMENT
• Product campaign tracking
• Product revenue reporting
• Product cost reporting
CUSTOMER INFORMATION MANAGEMENT
CUSTOMER HIERARCHY AND GROUP MANAGEMENT
CUSTOMER INTERACTION COLLECTION AND STORAGE
• View management
• Partner integration
TRANSACTIONAL DOCUMENT PRODUCTION
TRANSACTIONAL DOCUMENT FORMATTER
CUSTOMER & NETWORK CARE
CONTACT CHANNEL MANAGEMENT
CUSTOMER INSIGHT MANAGEMENT
CUSTOMER PROFILING
CUSTOMER EXPERIENCE MONITORING
• Data driven security
• Revision control
SERVICE INVENTORY MANAGEMENT
SERVICE-RESOURCE INVENTORY
• Service-Resource Relationship Creation
• Service-Resource Relationship Update
• Service-Resource Relationship Update
Notifications
SERVICE TEST MANAGEMENT
SERVICE TEST STRATEGY AND POLICY MANAGEMENT
• Change management
• Test rules defining the strategies for carrying out the test
• Policies on interpretation of test results
• Inquiry handling
• Versioning
SERVICE TEST LIFECYCLE MANAGEMENT
• Scheduling
• Retrieval of appropriate inventory data
• Setting up the test configuration
• Acquisition and management of
test resources
• Test execution
• Inter catalog data integrity management
• Entity state management
RESOURCE TEST MANAGEMENT
• Inter layer aspects
RESOURCE TEST STRATEGY AND POLICY MANAGEMENT
• Test rules defining the strategies for carrying out the test
• Policies on interpretation of test results
RESOURCE TEST COMMAND AND CONTROL
• Access the various resource test devices
• Command and control the various resource test devices or network elements
required to perform resource testing
• Manage test heads
RESOURCE TEST SERVICES
• Automated invocation of a test and retrieval of results
• Component relation management
RESOURCE PROCESS MANAGEMENT
• Componentization
• Compatibility rules
RESOURCE CHANGE MANAGEMENT
• Provides the orchestration between planning duties and to manual network
engineering activities
• Interfaces to Workforce Management
• Supports interface to financial control in order to authorize the expenditure
• Supports links to vendors ERP
• Support project management of build projects
• Coordinate project activities with the suppliers
• Provide jeopardy management
• Support collaborative project management across business boundaries
JEOPARDY MANAGEMENT
RESOURCE INVENTORY MANAGEMENT
• Entity data implementation
• Resource Inventory Information Model
• Resource Inventory Retrieval
• Entity handling
• Integrity rules
WORKFORCE MANAGEMENT
WORKFORCE SCHEDULE MANAGMENT
WORK ORDER TRACKING & MANAGEMENT
CATALOG MANAGEMENT
LOCATION MANAGEMENT
• Location structure customization
• Location search
NETWORK NUMBER INVENTORY MANAGEMENT
• Number Acquisition & Inventory Establishment
• Number Search
RESOURCE DOMAIN MANAGEMENT
RESOURCE ACTIVATION
• Update the resource instance to perform the activation or deactivation
• Update the resource to activate Billing data collection
• Notify Resource Provision / Control of the activation status
• Update Resource Inventory with the resource status information
• Queued / scheduled activation requests
S/P RELATIONSHIP MANAGEMENT
• Identification of Potential Partners
• Contract Management
• Partner Account Creation and Management
HR MANAGEMENT
PAYROLL MANAGEMENT
PERFORMANCE MANAGEMENT & FEEDBACK
GOVERNMENTAL & REGULATORY TRACKING
& REPORTING
TIME REPORTING & ATTENDANCE MANAGEMENT
RECRUITMENT & STAFFING
ETHICS & COMPLIANCE
EMPLOYEE RECORDS MANAGEMENT
FRAUD MANAGEMENT
RECORDS RETENTION MANAGEMENT
COMPENSATION RESULTS REPORTING
• Sales Account Assignment
• Sales Account Planning
• Product capacity analysis
• Product Cost Management
• Product Inventory Optimization
CUSTOMER PROFILE MANAGEMENT
TRANSACTIONAL DOCUMENT GENERATOR
ROLE BASED PORTAL
CUSTOMER OPERATIONAL DECISIONING
CUSTOMER CONTEXT MAP BUILDING
• Service-Resource Relationship Deletion
• Service-Resource Relationship Retrieval
• Service-Resource Relationship
• Reconciliation / Synchronization
• Tear down of the test configuration
• Test results interpretation
• Reporting of test results back to
the client
• Management of service testing rules
• Manual test initiation and control
• Resource Inventory Update Notifications
• Resource Inventory Update
WORK ORDER ANALASYS
WORKFORCE MAGAGEMENT REPORTING
• Repository integrity
• Location replenishment
• Number Reservation
• Number Assignment
• Configuration validation and rollback
• Manage dependencies within, and across network elements through rules
• Multi-vendor and multi-technology activation
• Multiple NE activation coordination
• Confirm / identify available resources
S/P WORKFLOW
S/P REPORTING
S/P PORTAL
AWARDS & RECOGNITION
SALARY PLANNING
CORPORATE COMMUNICATIONS
COMMUNITY INVOLVEMENT
LABOR RELATIONS
CORPORATE TRAINING
BENEFITS MANAGEMENT
FUNNEL/WORKFLOW MANAGEMENT
SALES AIDS
SALES JOB AIDS
SALES & MARKETING REPORTING
SALES & MARKETING REPORTING
• Product Sourcing Determination
CUSTOMER CREDIT MANAGEMENT
CUSTOMER SUBSCRIPTION MANAGEMENT
DOCUMENT DELIVERY
CENTER ADMINISTRATION
CUSTOMER RECOMMENDED ACTION
CUSTOMER SATISFACTION VALIDATION
SERVICE INVENTORY
RECONCILIATION / SYNCHRONIZATION
• Service instance comparison
• Service reconciliation exception management
SERVICE TEST COMMAND AND CONTROL
• Access the various service test devices
• Command and control the various service test devices
SERVICE TEST SERVICES
• Automated invocation of a test and retrieval of results
• Manual test initiation and control
RESOURCE TEST LIFECYCLE MANAGEMENT
• Scheduling
• Retrieval of appropriate inventory data
• Setting up the test configuration
• Acquisition and management of
test resources
• Test execution
• Tear down of the test configuration
• Test results interpretation
RESOURCE LOGISTICS
• Resource or kit distribution
• People + part + event coordination
• Stock balancing or distribution in
reaction to special events or disasters
• Warehouse stock level projections
• Engineering Work Order Management
• Engineering Project Management
• Network Asset Deployment Workflow
• Resource Supply Chain Management
• Resource Inventory Reconciliation
WORK ORDER ASSIGNMENT & DISPATCH
WORKFORCE CONFIGURATION AND SETUP
• Location profiling
• Change history
• Number Aging
• Number Tracking and Reporting
CHANNEL SALES MANAGEMENT
• CREATE AND PROMOTE LEADS • CREATE AND PROMOTE CONTACTS • LITERATURE DISPATCHING • LEAD MANAGEMENT • SALES QUOTATION
DIRECT SALES FORCE
• Opportunities Dispatching
• Sales Quotes Dispatching
• Forecast Analysis
• Opportunity & Quote Management
• Territory Management
RETAIL OUTLET
• Customer Information Management
• Contact and Retention Management
SALES PRODUCT SUPPORT • Order Capture and Negotiation
• Problem Resolution
• Self Service Kiosk
• Agent Portable Device Support
• Retail Store Integration
SOLUTION MANAGEMENT
SOLUTION REQUIREMENT CAPTURE
SOLUTION DESIGN
SOLUTION PRICING
CONTRACT MANAGEMENT
CONTRACT GENERATION
SALES PORTALS
INTERNAL SALES PORTALS
CUSTOMER SELF MANAGEMENT
CUSTOMER SELF EMPOWERED FULFILLMENT
DOCUMENT ARCHIVING • Product catalog and Offerings browsing
• Guided selling driven view for offer eligibility
• Shopping cart driven order management
• Assigned products maintenance
• Rate plans amendment
CUSTOMER SERVICE REPRESENTATIVE TOOLBOX
• SINGLE SIGN-ON • CENTRALIZED DATA ENTRY • CUSTOMER INFORMATION DASHBOARD • CSR GUIDANCE • EMBEDDED ACTIONS • LAUNCH IN-CONTEXT COMMON ACTIONS • CONVERSATIONAL SCRIPTING
CSR FULFILLMENT
• Product Catalog and Offerings browsing
• Order Capture and Negotiation
• Order take-over and relinquish
CUSTOMER LOYALTY MANAGEMENT
CUSTOMER PROGRAM MANAGEMENT
CUSTOMER ORDER MANAGEMENT
CUSTOMER ORDER ESTABLISHMENT
• Channel guidance and data capture
• Customer and Product data Collection
• Offering Availability
• Customer Order Validation
CUSTOMER ORDER PUBLICATION
CUSTOMER ORDER ORCHESTRATION
CUSTOMER ORDER DISTRIBUTION
CUSTOMER ORDER LIFECYCLE MANAGEMENT
• Pending Orders Maintenance
• Order Versioning Maintenance
• Tracking & Logging
• Reporting of test results back to
the client SERVICE ORDER MANAGEMENT
• Management of resource testing rules
• Management of test head resource SERVICE ORDER ORCHESTRATION
capacity • Product/Service Order Decomposition
• Management of test head availability • Service Order Tracking & Management
• Management of test results
SERVICE DESIGN/ASSIGN
• Design Solution
• Assign/Procure Network Resources
• Procure Access
• Procure CPE
SERVICE ORDER PUBLICATION
• Resource logistics applications
take input from several functions
to determine the need for resource
distribution including
• Resource planning
• Workforce management
• Resource problem management
• Resource Need Identification
RESOURCE ORDER MANAGEMENT
RESOURCE ORDER ORCHESTRATION
RESOURCE DESIGN / ASSIGN
• Resource Availability
• Resource Order Configuration Management
RESOURCE DISCOVERY
OSS INVENTORY/DATA SYNCHRONIZATION MANAGEMENT
S/P ORDER MANAGEMENT
• S/P Order Data Collection
• S/P Selection
• S/P Order Feasibility
FINANCIAL MANAGEMENT
FINANCIAL CORE OPERATIONS
• General Ledger
• Financial Controls, Editing & Reference Data
• Accounts Payable
• Fixed Assets
• Project Accounting
EMPLOYEE EXPENSE REIMBURSEMENT
CAPITAL LEASE MANAGEMENT
FINANCIAL CORE OPERATIONS REPORTING
REGULATORY & COMPLIANCE MANAGEMENT
Frameworx Release 14.
FULFILLMENT
DEALERS
• Customer Acquisition
• Upgrade Customer’s Products / Services
VIRTUAL NETWORK OPERATORS
• Customer Information Management
• Contact and Retention Management
• Order Capture and Negotiation
• Billing Management Activities
• Receivables and Collection Activities
• Problem Resolution
• Data Fencing
• VNO Personalization
PROPOSAL MANAGEMENT
PRICE OPTIMIZATION
CONTRACT IMPLEMENTATION
INDIRECT SALES PORTALS
• Assigned product Maintenance
• CSR access to a specific order
• Error resolution
• Loyalty Program Rules Administration
• Order Change Management
• Order Cancellation
• Ordering Business rules
FINANCIAL BUSINESS UNIT REPORTING
CORPORATE TAX
CORPORATE TREASURY
CASH RECONCILIATION & ESCHEATMENT
GENERAL LEDGER ACCOUNT RECONCILIATION
AUDITING
REGULATORY ACCOUNTING
ASSURANCE BILLING
CUSTOMER MANAGEMENT
CUSTOMER SLA MANAGEMENT
TELESALES
• Action Items and Follow Ups • Customer SLA Issue Reception • Customer SLA Violation Management
• Holistic Customer View • Customer SLA Collection • Customer SLA Reporting
• Customer SLA Analysis
• Order Capture, Negotiation and Activation
• Order Tracking Capabilities
• Multi Media Integration
• Cross Sell / Up Sell recommendations
• Scripting
CUSTOMER PROBLEM MANAGEMENT
AFFILIATES CUSTOMER PROBLEM QUALIFICATION & RECEPTION CUSTOMER PROBLEM LIFECYCLE MANAGEMENT COLLECTION MANAGEMENT
• Mass Service / Product Activation • ID customer/Customer validation • Create a case if needed COLLECTION POLICY DEFINITION AND COLLECTION POLICY EXECUTION AND
• Mass Transaction Feed of New Orders • ID services customer has subscribed to • Relate the given case to an existing case / trouble ticket if appropriate CONFIGURATION MONITORING
• Activation of Service / Product Sold by Affiliate • Reception of problems from various sources • Relate the given case to a workforce management dispatch
• Registration of Pre Activated Service / Product • Problem triage • Tracking of the case, including the related activities • Collection Flows Creation • Collection Decision Engine
• Collection rules definition
• Access to a complete customer problem history database • Associate correct diagnostic code to the case • Collection Treatment Management
• Case Archival • Collection Execution Monitoring
COLLECTION SETTLEMENT
• Manual Intervention
CUSTOMER PROBLEM DIAGNOSTICS
• Determine the source (root cause) of the problem CUSTOMER PROBLEM RESOLUTION • Build payment plan
• Payment plan monitoring
• Utilize service performance and service problem management functions • Taking necessary measures to address the problem and correct it
• Use Diagnostics / Testing tools to determine the actual cause • Utilize resource / service problem management functions to repair customer
• Use a detailed service inventory to create customer connectivity / topology view product / service
• Utilize the supplemental data to resolve the customer problem
• Receive service quality of service violation data RECEIVABLES MANAGEMENT
OFFER MANAGEMENT CUSTOMER PROBLEM VERIFICATION & CLOSURE
• Correlate events associated with customer contact to determine source
• Update the case with a “Cause Code” A/R MANAGEMENT FINANCIAL REPORTING
• Verify with the customer that the problem has been fixed
SALES NEGOTIATION • Verify that the service and/or resource level tickets closure • Posting of invoice charge items from Billing
• Close the customer trouble ticket • Application of Payments PAYMENT MANAGEMENT
CUSTOMER PROBLEM REPORTING • Document the cause code • Deposit Management • Payment Interface Management
• Generate operational reports • Financial Account Management • Payment Validation & Authorization
• Generate customer problem lifecycle tracking reports • Advance Payment Acceptance • Payment Settlement
• Bill preparation
JOURNALIZATION
CONTRACT TRACKING & STORAGE CASE MANAGEMENT
COMMON COMMUNICATIONS – ENTERPRISE APPLICATION INTEGRATION
CASE DEFINITION AND CONFIGURATION CASE TRACKING & MANAGEMENT
• Oversees the transfer of the case to appropriate internal applications BILLING INQUIRY, DISPUTE & ADJUSTMENT MANAGEMENT
CASE WORKFLOW • Tracks the case until closed
• Provides status on the overall case BILL INQUIRY DISPUTE MANAGEMENT
CASE CORRELATION & ANALYSIS • Raises jeopardies on the case as appropriate • Balance statement
• Escalates jeopardies to appropriate management levels • List all invoices ADJUSTMENTS
CASE REPORTING • Creates and manages case worklists • View exact bill image
• Updates the state of a case • List all charges per invoice
• Sequences the various steps of the case • View unbilled charges
CASE ARCHIVAL
• Notifies case has been closed / completed • Generate bill on demand
• View usage summary and details
CUSTOMER SELF EMPOWERED ASSURANCE CUSTOMER SELF EMPOWERED BILLING
• Alerts and notifications setting • Account management • Alerts and notifications setting • Bill view • Penalties view
• Knowledge Management Access • Self registration to online services • Address book management • Unbilled charges view • Address book driven usage view
• Access to Call center agents • Service requests management: • Access to Knowledge Management database and solutions to common problems • Usage view • Split statement for demarcation between calls
• Reports on fulfillment and SLA aspects • Service request submission • Access to call center agents • Payment capture • Calls assignment for classification of usage
• Corporate Customer Support • Service request amendment • Service Requests and SLA Reporting • Dispute capture and resolution • Reports on usage and charges
• Service request closure • Corporate Customer Support • Usage and charges comparison • Corporate Customer Support
• Users management
CSR BILLING
Collection •F  orce account into collection / Stop collection treatment
•C ollection inquiries – query treatment path and • Change collection policy
CSR ASSURANCE collection history •P  ause / Resume collection treatment
• Jeopardy notifications • Perform manual collection activities • Collection agent reassignment
•P ayment arrangement settlement – Payment Payment
• Orders administration
• Business / Financial / Operational reporting arrangement settlement with the customer • Immediate Payment of Balance / Specific Invoice
• Issue write-offs • Prepaid recharge
•M anual intervention in collection treatment
• Loyalty Communications Management • Loyalty Subscription Management CUSTOMER LOYALTY PRIZE MANAGEMENT CUSTOMER LOYALTY BALANCE MANAGEMENT
APPLICATION INTEGRATION INFRASTRUCTURE
BILLING EVENT MANAGEMENT
CUSTOMER ORDER TRACKING & MANAGEMENT
BILLING EVENT PROCESSING
SERVICE PROBLEM MANAGEMENT
API MANAGEMENT
API “BROKER” / “GATEWAY”
• Oversees the transfer of the distributed requests to appropriate internal factories •C ollection (including gateway functions) • Enrichment
• Tracks the various distributed orders until completed • Guiding • Analysis
SERVICE PROBLEM RECEPTIONSERVICE PROBLEM MONITORING
• Provides status on overall customer order • Distribution • Summarization
• Raises jeopardies
FALLOUT MANAGEMENT INTERFACE BUS
• Mediation • Correlation
• Create and manage customer order worklists SERVICE PROBLEM ANALYSIS
• Completes the customer order
FALLOUT TECHNICIAN DASHBOARD
• Verification that the service configuration matches the product features • Analysis of test results
• Sequences distributed order provisioning if required • Correlation and consolidation of the various customer problems and resource troubles • Analysis of relevant fault of performance data BILLING EVENT ERROR MANAGEMENT
• Buffers – Submit an order to be processed at a future date • Prioritization of currently open service problems • Analysis of customer problem information
• Notifies billing and maintenance when order has been completed • The ability to categorize unbilled events •R
 e-distribution features to send the usage to the proper
• Issuing service tests
• Features to identify the error cause destination(s)
• Correction capabilities
SERVICE PROBLEM CORRECTION & RESOLUTION SERVICE PROBLEM MONITORING
SERVICE PROBLEM REPORTING SERVICE PROBLEM TRACKNG AND MANAGEMENT
• Ordering Activity Governance BILLING ACCOUNT MANAGEMENT
API LIFECYCLE MANAGEMENT
BILLING ACCOUNT CONFIGURATION MANAGEMENT
SERVICE QUALITY MANAGEMENT
BILLING ACCOUNT ASSOCIATIONS MANAGEMENT
• Service Quality Model Establishment • Service Quality Analysis • Price plan determination • Billing statement association
• Service Quality Collection & Monitoring • Service Quality Reporting • Shared allowances community • Charge association to billing account
• Charge distribution to pay means • Reporting
FALLOUT ORCHESTRATION
• Replenishment relation
FALLOUT RULES ENGINE
SERVICE PERFORMANCE MANAGEMENT
SERVICE ORDER ESTABLISHMENT
SERVICE PERFORMANCE MONITORING BILL CALCULATION
• Service Data Collection
• Service Order Validation
•Service performance data collection, including end-to-end service data • Service performance event correlation and filtering CUSTOMER BILL CHARGE CALCULATION COMMITMENT TRACKING
DEVELOPERS PORTAL
• Service Availability • Collection of relevant resource data • Service Data aggregation and trending
• Recurring • One time • Usage
• Service performance monitoring data accumulation
BILL CYCLE RUN MANAGEMENT
SERVICE CONFIGURATION MANAGEMENT DISCOUNTS CALCULATION
• Service Parameters Allocation • Compose a Service Configuration Plan SERVICE PERFORMANCE ANALYSIS INVOICE GENERATION
• Service Parameters Reservation • Service Configuration • Analyzing performance data received from Service Performance Monitoring • Provide recommendation TAX CALCULATION
• Update Service Inventory • Cross Service Dependencies • Determining the root causes of service performance degradations
FALLOUT NOTIFICATION
FALLOUT REPORTING
SERVICE ACTIVATION MANAGEMENT SERVICE PERFORMANCE REPORTING
• Plan Service Activation • Activation Notifications
CHARGE CALCULATION AND BALANCE MANAGEMENT
• Service Configuration Activation
CHARGE CALCULATION
• Charge/Credit calculation • Proration of calculated charges/credits.
• Recalculation • Accumulate events
BALANCE MANAGEMENT
FALLOUT MANUAL CORRECTION
• Policy Definition • Spending-limit enforcement •C
 ommunication of balance
• Unit reservation • Splitting charges information to the financial systems
• Balance inquiry • Threshold Notifications •P
 rovide transaction logs to support
•S upport for multiple simultaneous • Credit and debit operations reporting activities
sessions •A pplication of a payment to
• Replenishment a balance
BUSINESS PROCESS MANAGEMENT & WORKFLOW
QUEUE HANDLING
RESOURCE PERFORMANCE MANAGEMENT
RESOURCE SERVICE ORDER VALIDATION RESOURCE PERFORMANCE ANALYSIS RESOURCE PERFORMANCE MONITORING
• Analyzing performance data received from Resource Performance Monitoring • Performance data collection
RESOURCE ORDER PUBLICATION • Determining the root causes of resource performance degradations • Performance monitoring data accumulation
• Provide recommendations for performance improvements and trend analysis • Performance event correlation and filtering VOUCHER MANAGEMENT
• Data aggregation and trending
RESOURCE PERFORMANCE REPORTING • Voucher Ordering • Voucher Life Cycle Management
• Voucher Distribution to dealers • Reporting
FALLOUT CORRECTION ASSISTANCE
FAULT MANAGEMENT
FALLOUT AUTO CORRECTION
FAULT SURVEILLANCE FAULT CORRELATION & ROOT CAUSE ANALYSIS
• Alarm Correlation
FAULT CORRECTION & RESTORATION • Root Cause Analysis
FAULT REPORTING & ANALYTICS
USAGE MANAGEMENT
USAGE EVENT PROCESSING USAGE EVENTS ERROR MANAGEMENT
• Usage Event Collection • Usage Event Guidance • Categorize unbilled usage events •P
 rovides re-distribution features to send the usage to the
• Usage Event Correlation • Usage Event Enrichment • Provides features to identify the error cause proper destination(s)
MANAGEMENT
• Usage Event Mediation • Usage Event Distribution • Provides correction capabilities
FALLOUT
RESOURCE FAULT & PERFORMANCE DATA MEDIATION
• Parsing of data from one format to another • Pattern recognition
• Correlation • Tools to set up and maintain parsing rules
WHOLESALE / INTERCONNECT BILLING
• Reference Data Creation and Management •A ccurate, flexible bi-directional invoicing for various
• Product and Service Definition settlement periods
• Partners’ accounting
• Partners Business Event Processing
• Settlement management
•O versee the Partners’ accounting activities
• Error Management • Provide monitoring tools
S/P ASSURANCE MANAGEMENT S/P RECONCILIATION MANAGEMENT
•A utomatic and manual handling of records found in error, • Handling of payments
• S/P Order Tracking & Management • Handling Customer Inquiries • Handling Inquires between CSP and S/P • S/P Invoice Reconciliation mass correction and re-rating of events • Logging and tracking of full or partial payments.
• S/P Order Validation • Receiving Problems from Partner • Performance Management • S/Partner Data Collection • Partner Invoice management • Disputes management
• S/P Order Publication • Partner Settlements • Monitoring tools
ASSET MANAGEMENT KNOWLEDGE MANAGEMENT
CORPORATE REAL ESTATE BUSINESS INTELLIGENCE DATA MANAGEMENT CONTENT MANAGEMENT
• Real Estate Property & Building Portfolio and Lease Management • Environmental Health & Safety Monitoring and Compliance • BI Delivery Mechanism • DM Data Storage & Archival • CM Repository & Archival
• Real Estate Facility Operations Management Management • BI Reporting • DM Access & Transformation • CM Authoring and Compilation
• Space Planning • Real Estate Capital Construction Management • BI Performance Management • DM Data Integration & Context • CM Distribution & Acquisition
• Real Estate Asset Capital Planning • BI Supporting Applications • DM Data Presentation & Distribution • CM Portal & Discovery
• BI Analytics
DAMAGE CLAIMS MANAGEMENT FLEET MANAGEMENT • BI Data Management
PATENT, INVENTION & TRADEMARK MANAGEMENT ENTERPRISE WEB SITES & PORTALS BUSINESS
SECURITY MANAGEMENT
SUPPLY CHAIN MANAGEMENT
CORPORATE SECURITY VULNERABILITY MANAGEMENT
SUPPLY CHAIN PLANNING TRANSPORTATION MANAGEMENT LOGISTICS MANAGEMENT
• Employee Identification Management
• Building Access Management LAWFUL INTERCEPTION • Demand Planning • Receipt of materials from suppliers • Packaging of materials to be shipped
PROCUREMENT
• Sourcing Planning • Materials distribution to storage locations • Production of labels for tracking purposes
PKI AND DIGITAL CERTIFICATES • Supplier Selection • Ensuring Supplier Payment • Picking of materials to fulfill orders • Delivery to the dock for shipment
APPLICATION SECURITY
• Purchase Orders Placement • Staging and assembly of materials
SUPPLY CHAIN ORDER TRACKING
ANOMALY MANAGEMENT