Contingency Planning

Example 2 – A Significant Business Disruption

Key Responsibilities Timeline

Who to
Scenario Trigger Response
inform?
Who What What When
Severe flooding Trigger one: flood Alert employees, Employees. CEO. Oversee Contact those Immediately.
of offices and warning issued suppliers and implementation of who will be
warehouse. from weather customers to risk. the plan. affected
service. / need to be
notified.
Marketing/ Handle media
PR. inquiries.
Restrict Within four hours
operations to of alert.
business-
Customers. Team leaders. Issue tasks
critical tasks only.
to relevant
employees.

Trigger two: Close premises Legal team. Advise on issues Divert resources As soon as
flooding occurs. during flood and as appropriate. as needed to possible.
recovery phase. address crisis.
Employees to
use portable
equipment. Suppliers. All employees. Monitor event and
Incoming stock share relevant
to be redirected information.
Maintain constant Ongoing.
to an alternative communications
location, or held between teams.
IT/technical Monitor systems.
at suppliers’
support.
premises.