Pilar García Álvarez

Calle Independencia, nº 3, 4ºB, 33025 Oviedo

699987452

pilar.garcía@gmail.gmail

26th August, 2016

Mr John Smith (General Manager )

Eurostars Miami Beach

Palm Beach Avenue, 57, 33139 FL USA

Eurostars.miami@eurostars

Dear Mr Smith,

I stayed in your hotel from 15th to 20th August. When I had booked my room, I
specifically asked for a room in a quiet area. I was,however, placed on the 1st floor,
just above the hotel disco. I could barely sleep until 5am because of the noise of the
music and the people. Nonetheless, I could not be given another room.

Worse still, when I arrived, I discovered that the bedroom sheets were not as
spotless clean as they used to be. I went to the reception immediately to ask them to
change my linen. The shower didn’t work properly and, until the third day of my
stay, I couldn’t have a proper shower.

On my last day, I asked at the reception for a taxi to take me to the airport. They
told me not to worry, as the taxi would be there at 5.00pm. Unluckily, no one was
waiting for me and I had to call a taxi myself.

I am, thus, writing to you to help you improve your customer service since I do not
want my holidays to be ruined again. I hope these minor problems can be solved as
quickly as possible.

Sincerely,

Pilar García Álvarez

[Your address]

Dear Sir/Madam,

On [date] I stayed at your hotel for [number of nights] in room [number]. As I

mentioned to your receptionist at the time, the accommodation was unsatisfactory in the
following ways [describe].

When I asked to be moved to another room, I was told that this was not possible; nor
were the problems rectified.

I have contracted with you to provide me with [details].

These were not provided with reasonable care and skill because [give details of
problem].

It was an implied term of our contract that the accommodation provided would be of a
standard of cleanliness and quality reasonably to be expected from this type and price of
hotel.

It's also an implied term that the service provided would be done so with reasonable
care and skill as required by the [Supply of Goods and Services Act 1982/ Consumer
Rights Act 2015.]

Therefore, you are in breach of contract.

As such, I am legally entitled to receive compensation from you. In consequence I am

claiming the sum of [£xx set out amount and how it was calculated].

I require your response to this letter within 14 days

Yours sincerely,