Questionnaire

1. Name :
2. Age :
3. Sex :
4. Occupation :
5. Salary :
6. What kind of financial services do you acquire?
7. From which organization do you acquire financial services?
8. Have you encountered any Discrepancy in services provided by the
service provider?
9. Have you ever thought of switching to any other financial service
provider?
10.Have you ever switched the financial service provider? If yes then
why?
11.Are you aware about the switching barriers being implied by the
companies?
12.What switching barriers have you encountered by the company?
13.How easily have you overcome this barrier?
14.Do you feel this barriers are necessary from the customer point of
view?
15.Will you ever return to the same service provider if the quality of
services being enhanced irrespective of the difficulties faced by you
while switching the organization?
16.What makes you stay with the same service provider who has not
given you the exact services as promised?
17.Advantages received after switching to the alternate service
provider?
18.On a scale of 1-10, how would you compare your current service
provider with the past service provider?
19.Suggestions and Recommendation?