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International Journal of Mental Health Nursing (2015) 24, 262–271 doi: 10.1111/inm.12126

Feature Article
Nursing practice environment: A strategy for
mental health nurse retention?
Robina Redknap,1,2 Di Twigg,1 Daniel Rock3,4,5 and Amanda Towell1
1
School of Nursing and Midwifery, Edith Cowan University, Joondalup, 2Graylands Hospital, North Metropolitan
Health Service, Mental Health, 3North Metropolitan Health Service, Mental Health, 4School of Psychiatry and
Clinical Neurosciences, and 5School of Population Health, The University of Western Australia, Perth, Western
Australia, Australia

ABSTRACT: Historically, mental health services have faced challenges in their ability to attract and
retain a competent nursing workforce in the context of an overall nursing shortage. The current
economic downturn has provided some respite; however, this is likely to be a temporary reprieve, with
significant nursing shortages predicted for the future. Mental health services need to develop strategies
to become more competitive if they are to attract and retain skilled nurses and avoid future shortages.
Research demonstrates that creating and maintaining a positive nursing practice environment is one
such strategy and an important area to consider when addressing nurse retention. This paper examines
the impact the nursing practice environment has on nurse retention within the general and mental
health settings. Findings indicate, that while there is a wealth of evidence to support the importance
of a positive practice environment on nurse retention in the broader health system, there is little
evidence specific to mental health. Further research of the mental health practice environment is
required.
KEY WORDS: mental health, nurse retention, nursing, nursing shortage, practice environment.

INTRODUCTION development of compassionate and caring therapeutic


nurse–patient relationships; integrating nursing theory
Mental health nursing has historically been seen as a less
into practice; and the ability for nurses to use their per-
attractive career option for nurses. Major advances
ception, thoughts, and feelings in the identification of
occurred during the 1950s–1980s, and can be attributed
patient needs (McCarthy & Aquino-Russell 2009; Moses
to the rapid expansion in understanding the important
1994; Potter & Tinker 2000). This had a dramatic effect
influence that nursing practice had on mental health
on mental health nursing practice, and resulted in greater
patient outcomes. This understanding primarily evolved
recognition for the therapeutic influence that mental
through the influence of nurse theorists, such as
health nurses have in ensuring positive patient outcomes
Travelbee, Peplau, and Orlando. These theorists empha-
and a reduction in the medical dominance and servility of
sized the importance of interpersonal relationships in the
mental health nurses (Hayman-White et al. 2007; Holmes
2002; The Sainsbury Centre for Mental Health 2005).
Correspondence: Robina Redknap, Graylands Hospital, Brockway
Road, Mt Claremont, Western Australia 6010, Australia. Email: However, the attraction and retention of nurses by
redknapr@gmail.com mental health services continued to be problematic
Robina Redknap, RMHN.
Di Twigg, PhD MBA, B Hlth Sc (Nsg) Hons, RN, RM, FACN,
(Happell 2009). Patients and staff continue to hold differ-
FACHSM. ent perceptions of the ward environment, with different
Daniel Rock, PhD, MN. factors influencing the satisfaction they feel (Friis 1986;
Amanda Towell, D Cur, M Cur, B Cur (Ed et Adm), DCH, RCCN,
RN. Roos 1997; Rossberg & Friis 2004). This has left today’s
Accepted December 2014. mental health nurse leaders with significant challenges to

© 2015 Australian College of Mental Health Nurses Inc.


A STRATEGY FOR MENTAL HEALTH NURSE RETENTION? 263

attract and retain a mental health nursing workforce and retain nurses, despite shortages. These criteria reflect
essential to delivering quality nursing care. This is of sig- what researchers consider to be the critical elements of a
nificant concern, as nursing workforce shortages are pre- positive practice environment, including effective leader-
dicted for the future across most developed countries. ship, collegial support, and access to professional and
Global nursing shortages have been acknowledged as a career development opportunities (Aiken et al. 2011a;
significant issue (Happell 2009), and are not considered a Buchan 2006; Buchan & Aiken 2008; Happell 2009;
new phenomenon. In the past, international nursing Norman 2013; Spence Laschinger 2008; Van Bogaert
shortages have had a significant impact on the Australian et al. 2010). Within general nursing, there has been a lot
nursing workforce, with demand outstripping supply. The of work undertaken that demonstrates that improving the
global shortage of nurses in future is once again likely to practice environment is an important factor and can have
have a significant impact on Australia, with the population a significant impact on the attraction and retention of staff
demand for nurses in Australia predicated to outstrip (Aiken et al. 2008; Hanrahan et al. 2010; Spence
supply by 6.3%, or 20 079 nurses in 2016, increasing to Laschinger 2008; Twigg & McCullough 2014). In com-
28% or 109 490 nurses in 2025 (Health Workforce parison, a review of the literature has revealed a paucity of
Australia 2012). Mental health has been identified as one studies undertaken in mental health. Researchers have
of the areas that will be most affected (Health Workforce identified that a number of factors, such as stigma, per-
Australia 2012), thereby leaving mental health nursing ceived workload, containing clinical risk, and the lack of
particularly vulnerable when competing for the limited investment in mental health resources, contributes to the
available workforce. Added to this, mental health nursing challenges in attracting and retaining a skilled mental
is faced with a double disadvantage. The first disadvant- health workforce (Brown et al. 2007; Morrissette 2011;
age can be attributed to the secondary stigma associated O’Connor & Vize 2003). However, further research is
with working within mental health services, despite the needed within mental health on the nursing practice envi-
implementation of stigma-reduction strategies (Australian ronment, to assess its impact on mental health nurse
Health Workforce Advisory Committee 2003). Second, retention.
the expectation that a large proportion of the workforce is The aim of this paper was to provide a review of the
likely to retire within the next 10–15 years, with 61.1% of literature, which has examined the association between
the mental health nursing workforce over the age the nursing practice environment and retention of nurses,
of 45 years, and 27.2% over 55 years (Australian Institute both in general and mental health settings. This will assist
of Health and Welfare 2012), exacerbating the already in providing mental health nurse leaders a greater under-
existing shortage of nurses within mental health. As standing of the significance of creating and maintaining
private health providers re-enter the market of mental positive nursing practice environments as a nurse-
health-care provision and new contemporary services are retention strategy.
established, these issues are likely to compound the diffi-
culties traditional services face, particularly in the public
sector, to compete for the smaller pool of nurses who
METHOD
choose mental health as a career.
A review of the literature has determined that a major A combined search of the following databases – CINAHL
contributing factor to general nursing shortages appears Plus with full text, Medline, PsycARTICLES,
to be related to nurses unwilling to work in certain prac- PsycBOOKS, PsycINFO, and Embase – was undertaken
tice environments, rather than a lack of qualified staff from February 2013 to June 2014. Google Scholar and
(Buchan 2000; 2006; Buchan & Aiken 2008). It is Western Australian and Commonwealth Health Depart-
acknowledged that the practice environment has the ment websites were accessed to retrieve health policy
ability to influence employee job satisfaction, regardless documents and reports that had relevance to the study
of the industry in which they work (Samson & Daft 2012). topic. The search was limited to English language articles
The importance of a positive practice environment is published from 1990 to 2013. Search terms related to the
further supported by work undertaken by the American study topic were used (Fig. 1). The initial search found
Nurses’ Credentialing Centre (ANCC) during the 1970– 17 287 articles. A Boolean and truncated search method
1980 nursing shortages. The ANCC developed a set of was used to further refine the initial search. This search
criteria known as the Magnet Principles or the Forces of method allows the researcher to search for keywords in
Magnetism (Gaguski 2006). These criteria were consid- both their singular and plural forms. By entering ‘opera-
ered characteristics of hospitals that were able to attract tors’, such as ‘and’ or ‘not’, the researcher is able to narrow

© 2015 Australian College of Mental Health Nurses Inc.


264 R. REDKNAP ET AL.

Search conducted

February 2013–June 2014

Database

CINHAL, full-text
Medline
Psychlnfo
PsycARTICLES,
PsycBOOKS
Embase

Initial search terms Refined search


(boolean and truncated search)
S1: Mental health nurs*
S2: Global nurs* shortage* S9: S3 and mental health nurs*
S3: Nurs* practice environment S10: S3 and patient outcome*
S4: Nursing leadership S11: S3 and nurs* outcome*
S5: Foundation* of nurs* care S12: S3 and quality care
S6: Standard* of nurs* care S13: S2
S14: S5
Total retrieved: 17 287
Total retrieved: 284

Abstract review
for
inclusion criteria
English language, peer
reviewed, related to the
mental health or general
health nursing-practice
environment and articles,
which linked the nursing
practice environment and
nurse-retention strategies

Total retrieved: 47
FIG. 1: Literature search methodology.

a search by retrieving documents that contain the com- and articles that linked the nursing practice environment
bined specified words. The revised search retrieved 284 with nurse-retention strategies. Where required, the full
articles. article was reviewed to determine relevance. A total of 49
The abstract of each article was reviewed to assess journal articles were selected for this review. In addition,
relevance to the study. The inclusion criteria for this relevant texts, reports, and Australian state and territories’
review was limited to articles that were written in the and Commonwealth Health Department policy docu-
English language, peer reviewed, related to the mental ments and reports identified through the search or from
health or general health nursing practice environment, the knowledge of the researcher were also reviewed.

© 2015 Australian College of Mental Health Nurses Inc.


A STRATEGY FOR MENTAL HEALTH NURSE RETENTION? 265

Foundations for quality


nursing care
Nursing philosophy
Role definition
Culture of learning Leadership
Support and direction
Empowerment
Innovation

Staffing and resources


Nursing-practice environment Adequate staff
Appropriate skill mix
Adequate support

Participation in
hospital affairs
Professional autonomy
Collegial physician/nurse Control over practice
relationships Empowerment
Cohesive teamwork
Increased confidence
Decrease depersonalisation
FIG. 2: Elements of the nursing practice
environment.

NURSING PRACTICE ENVIRONMENT least 37 times between 2002 and 2010, with results pub-
The nursing practice environment is a ‘complex con- lished in 23 peer-reviewed international journals (Twigg
struct to conceptualize and measure’ (Lake 2002), but & McCullough 2014; Warshawsky & Havens 2011). The
remains a critical factor in the ability of organizations to PES-NWI identifies five key elements as critical areas in
attract and retain nursing staff and optimize patient out- the practice environment that link directly to a positive
comes (Aiken et al. 2011B). The practice environment psychological impact on staff: (i) foundations of nursing;
comprises of factors within an organization, which have (ii) leadership; (iii) staffing and resources; (iv) collegial
a psychological impact on staff and affect the quality and nurse–physician relationships; and (v) participation in
safety of care delivered to patients. These factors hospital affairs (Aiken et al. 2011b; Buchan 2006;
include perceived collegial support, leadership, and Buchan & Aiken 2008; Happell 2009; Spence
access to professional and career development opportu- Laschinger 2008; Van Bogaert et al. 2010). Aiken et al.
nities (Norman 2013). The Practice Environment Scale (2011b) identified that each of these elements indepen-
of the Nursing Work Index (PES-NWI) is considered dently contributes to nurse and patient outcomes, sup-
the most useful and reliable instrument to measure the porting that if they are improved collectively, they create
climate of the practice environment (Aiken et al. 2011B; the ability for services to achieve high standards of
Lake 2007; Twigg & McCullough 2014; Warshawsky & quality patient care, increase staff satisfaction, and
Havens 2011). The PES-NWI was derived by Lake from reduce intention to leave (Fig. 2).
the original NWI and was constructed from research on Nursing practice environments that have varying
hospitals that had successfully attracted and retained sample size and within considerably differing health-care
nurses during the nursing shortages in the early 1980s systems have been extensively studied at an international
(Lake 2002). The PES-NWI has been used in studies at level. While a number of differing factors have been

© 2015 Australian College of Mental Health Nurses Inc.


266 R. REDKNAP ET AL.

identified as contributing to the climate of the practice of their own practice is a critical element of creating
environment, many of these studies conclude that the positive practice environments. Literature demonstrates
critical elements of the practice environment have dis- that there is growing momentum among researchers to
tinct similarities worldwide, with a strong link to increased stress the importance of a nursing model of care delivery
retention rates, decreased burnout in staff, and adverse as a major principle, which provides structure and
patient outcomes (Aiken et al. 2011; Hinno et al. 2012; empowerment for nurses to rationalize and own the
Nantsupawat et al. 2011; Papastavrou et al. 2012; Spence quality of care they provide to their patients (Lake 2002;
Laschinger 2008; Walker et al. 2010). Studies have found Roche & Duffield 2010; Wimpenny 2002).
that negative perceptions of the practice environment are While little research appears to have been conducted
predictors of disengagement by nurses with their profes- within mental health settings (Hanrahan & Aiken 2008),
sion and intent to leave (Unruh & Ning 2013). The major- the literature has shown that an absence of a nursing
ity of these studies have been conducted within general model within general health settings has found to contrib-
health settings, with Roche and Duffield (2010) identify- ute to nurses feeling constrained in their work, inhibiting
ing that of those that have been undertaken, few have their inability to practice to their full potential (Carlyle
been within mental health-care settings. This has resulted et al. 2012; Kerr et al. 2011; McCrae 2012). With research
in minimal guidance to mental health nurse leaders to findings proposing that the presence of nursing models
promote positive practice environments within their are likely to impact on the standards of nursing care and
health services. the intention of nurses to remain within the organization
In Australia, there has been increased focus on pro- (Aiken et al. 2008; Armstrong et al. 2009; Roche et al.
moting mental health nursing as an attractive career 2011), it is important that mental health services consider
option in the hope that workforce shortages could be further exploration in this area when considering factors
addressed (Australian Health Workforce Advisory that influence the practice environment.
Committee 2003). However, it is becoming increasingly
evident that while such strategies might have had some Leadership
success in attracting nurses, they have had little effect Leadership has been recognized as having a direct influ-
on the long-term retention rates (Hinno et al. 2012), ence on the resolution of conflict and staff engagement,
resulting in the need to explore alternative attraction behaviour, and performance within any organization
and retention initiatives. With a review of the literature (Handy 1999; Samson & Daft 2012). Effective leadership
demonstrating that the practice environment is the basis is widely recognized as the facilitator of innovation, and is
of nurses’ satisfaction and their intention to leave in seen as pivotal to successfully achieving the vision and
general settings (Aiken et al. 2008; Choi et al. 2012; goals at both individual and organizational level (Stanley
Hanrahan et al. 2010; Spence Laschinger 2008), this 2011). Research conducted in health-care settings con-
becomes an important area for mental health nurse sistently support its importance, identifying that effective
leaders to explore. The need for further research to be leadership ‘has a substantial indirect effect on all other
undertaken to understand the influence and benefits elements of the nursing practice environment’, and is
that each of the five elements of a positive practice envi- seen as the starting point from which to influence others
ronment has on retention of mental health nurses has (Leiter & Spence Laschinger 2006; Pretorius & Klopper
never been more important, particularly as these nurses 2012; Spence Laschinger 2008). Duffield et al. (2009)
are reported to evaluate their environments more nega- supports this by suggesting that ‘the effectiveness of
tively than nurses in other specialties (Hanrahan & strong nursing leadership at ward level to job satisfaction,
Aiken 2008). satisfaction with nursing and intent to leave, cannot be
overstated’ (p. 11). A review of the literature further
Foundations for quality nursing care determines that nursing practice environments, which
The principles of the foundation for quality nursing care support their staff through visible and accessible leader-
form the building blocks of the nursing profession on ship and open communication, are instrumental in the
which nursing standards, ethical practice, and regulatory perception of empowerment, clarity of roles, and a sense
requirements are based (Middleton et al. 2008). These of value by nursing staff (Hansen et al. 2007; Laschinger
principles are endorsed by the ANCC, who have deter- et al. 2009; Ng 2011; Roche et al. 2011; Van Bogaert et al.
mined that they support the foundation for excellence in 2010).
nursing care (McCrae 2012). Kerr et al. (2011) identified Leadership is seen as a significant predictor for the
that the ownership by nurses for the quality and standard standard of care delivered by nurses and the level of

© 2015 Australian College of Mental Health Nurses Inc.


A STRATEGY FOR MENTAL HEALTH NURSE RETENTION? 267

commitment they have to the organization (Spence education, and other elements of the practice environ-
Laschinger 2008). As such, leadership needs to be recog- ment are intimately entwined. Extensive studies, in both
nized as an important consideration in the nursing prac- mental health and general health settings, have evidenced
tice environment and a critical factor in planning to that better staffing levels in hospitals, more highly-
address future nursing shortages. Despite this, it is note- educated nurses, and improved practice environments
worthy that investment in leadership development has not are associated with lower mortality rates, resulting from a
always been considered a priority within the health-care more rapid response to the deteriorating patient and
industry, notwithstanding the recognition by leading decreased failure to rescue (Aiken et al. 2011a; Cheung
international corporations that heavy investment in this et al. 2008; Choi et al. 2012; Hanrahan & Aiken 2008;
area is critical to innovation and success (Samson & Daft Hinno et al. 2012; Shuldham et al. 2009; Twigg et al.
2012). Although leadership development has been 2011). Studies conducted in the USA by Aiken et al.
gaining momentum within the Australian health system, it (2008) clearly identified that these factors have the poten-
is evident that the nursing profession will need to channel tial to reduce patient mortality rates by approximately
its efforts into investing in current and future nurse 40 000 deaths per year, reduce staff burnout and stress,
leaders if it is to effectively attract and retain skilled and are a significant precursor of intention to leave (Aiken
nursing staff. What cannot be argued is that effective et al. 2008; 2011; Spence Laschinger 2008). More recent
leadership is a key driver to the relationship and interac- studies continue to support the findings that lower nurse-
tion between the other four elements of the nursing prac- to-patient ratios negatively impact on patient mortality,
tice environment (Spence Laschinger 2008). By providing with an increased risk of inpatient deaths, while an
clarity of roles and direction for nursing practice, it is increase in nurses with a bachelor degree has been asso-
considered to be the central factor to the satisfaction ciated with a decrease risk of adverse outcomes (Aiken
nurses feel in their profession (Hansen et al. 2007; Roche et al. 2014; Twigg & McCullough 2014). With this in
et al. 2011), and ultimately their intention to stay. mind, it is essential that nurse leaders employ strategies to
provide adequate staffing and skill mix in their nursing
Staffing and resources workforce to ensure positive patient outcomes and to
The current global economic crisis has placed increased optimize the retention of staff.
political scrutiny on the use of resources internal and
external to the health industry. This has intensified the Collegial physician–nurse relationships
challenges nurse leaders face in determining and ensuring Magnet Principles support the importance of collegial
appropriate numbers and skill mix of nurses to provide relationships between physician and nurse, and have rec-
safe, quality care at an efficient cost. Policy makers need ognized it as one of the fundamental criteria for excel-
to be mindful that increased workloads and dissatisfaction lence in nursing care and nurses’ satisfaction in their work
of nurses have, in the past, shown to exacerbate nursing (Aiken et al. 2011; Buchan 2006; Buchan & Aiken 2008;
shortages at times of growing health costs and reduction Happell 2009; Spence Laschinger 2008; Van Bogaert
in nursing resources (Stone & Tourangeau 2003). et al. 2010). The importance of collegial physician–nurse
To date, studies that have examined the relationship relationships is twofold: (i) to promote the confidence of
between nurse staffing resources, and nurse and patient nurses to freely and effectively communicate with physi-
outcomes, have predominantly focused on the general cians in relation to patient care; and (ii) to promote a
health setting, with a paucity of research evident within feeling of value and satisfaction in the care they provide
mental health. It is acknowledged that the roles and (Van Bogaert et al. 2010). Studies undertaken by Van
responsibilities of a nurse working in a mental health Bogaert et al. (2010) found that supportive and collegial
setting differ to that of a general nurse by the very nature physician–nurse relationships decreased the deperso-
of the patients they care for. However, the principles nalization of nursing staff and promoted a cohesive and
behind the relationship between staffing resources and constructive team approach to the care of the patient.
patient outcomes appear to be inherently similar within These supportive relationships are extensively recognized
both health-care settings, supporting its importance in as a key factor affecting the degree of stress and burnout
mental health (Roche & Duffield 2010). experienced by nurses and their intent to stay (Aiken et al.
When examining the relationship of staffing and 2008; 2011b; Van Bogaert et al. 2010).
resources on the practice environment, it is important to The ability of mental health medical and nursing staff
consider the findings by Lake and Friese (2006), which to develop strong working relationships is likely to be of
indicate that staffing ratios, levels of nurses’ professional significant importance in Australia, where models of care

© 2015 Australian College of Mental Health Nurses Inc.


268 R. REDKNAP ET AL.

have a strong multidisciplinary approach to care delivery. inclusive commitment to staff participation, prompt
Roche and Duffield (2010) report that mental health responsiveness to concerns, and the opportunity for
nurses consider that collaborative and collegial relation- nurses to have their voices heard (Armstrong et al. 2009;
ships and support of their colleagues have a significant Spence Laschinger 2008; Spence Laschinger et al. 2010).
influence on their sense of value and job satisfaction This empowerment is recognized as generating confi-
(Roche & Duffield 2010). Research also supports a direct dence in nurses, enabling them to influence their practice
link between the effectiveness of the mental health environment, increase their sense of autonomy and per-
physician–nurse relationship and patient outcomes, par- ception of control over their practice, and generate an
ticularly in the incidence of threats of violence and seclu- increased sense of accomplishment in their work and
sion and restraint (Duffield et al. 2009; Roche & Duffield commitment to the organization (Middleton et al. 2008;
2010). Roche et al. 2011).
A review of the literature indicates that over 75% of While seen as critical, there are risks that need to be
nurses working in mental health inpatient settings are managed when promoting professional autonomy. Roles
reported to have experienced violence and aggression and responsibilities must remain within the nurses’
from patients, with it being cited as the leading cause of clearly-defined scope of practice, and meet standards of
staff-related stress and physical injury (Patient Safety care that will ensure patient safety and positive health
Surveillance Unit 2013; Ward 2013). With clear evidence outcomes (Hansen et al. 2007; Huntington et al. 2011).
that the support of nurses by physicians contributes to the Roche and Duffield (2010) support the autonomy of
empowerment of nursing teams, the creation of a greater nurses, suggesting that increased participation in hospital
capacity for nurses to cope with complex and challenging decision-making and policy development will strengthen
patient care, and ultimately, the impact on their intent to role competency and confidence in the nursing
remain in nursing (Lake & Friese 2006; Manojlovich workforce.
2005; Papastavrou et al. 2012; Van Bogaert et al. 2010), A feeling of lack of control and autonomy, and the
the relationship between nurses and physicians is an inability to participate in practice and hospital decision-
essential element of the mental health nursing practice making, contribute to decreased nurse satisfaction and
environment for nurse leaders to consider. retention in general health settings (Leiter & Spence
Laschinger 2006; Papastavrou et al. 2012). Studies exam-
Participation in hospital affairs ining this concept in the mental health setting are
The need for individuals to feel secure, needed, and minimal (Roche & Duffield 2010). With the consistent
appreciated was identified in 1954 through Maslow’s argument from researchers that the empowerment,
empirical work, and conceptualized by what is commonly acknowledgement, and value of nurses is intricately
known as Maslow’s Hierarchy of Needs (Benson & linked to the ability to participate in hospital decision-
Dundis 2003). Through the fulfilment of these needs making, this is a significant gap for mental health services,
comes a sense of empowerment and the ability to achieve which will compromise their competitiveness to attract
one’s full potential, or self-actualization. A critical and retain staff in times of nursing shortages. Further
element to attain self-actualization requires the belief by research to understand and enhance nurses’ ability to
the individual that they have the opportunity to contrib- contribute to the internal governance of mental health
ute to their environment and that their opinions are seen services is required.
as important and valuable. It is hardly surprising, there-
fore, that the ability of nurses to influence decision-
making in their workplace is seen as an important element
SUMMARY
of this process and critical to the creation of positive
practice environments. Mental health nursing is considered to be particularly
The ability for nurses to participate in hospital affairs vulnerable to future nursing shortages, with supply
encompasses a number of components, each seen as an unlikely to meet workforce demand (Health Workforce
important element of the practice environment (Aiken Australia 2012). Mental health nurse leaders urgently
et al. 2011a; Armstrong et al. 2009; Lake 2002; 2007; need to identify strategies to improve mental health nurse
Leiter & Spence Laschinger 2006; Roche & Duffield retention in preparation for future shortages. Failure to
2010; Roche et al. 2011; Spence Laschinger et al. 2010). do so has the potential to significantly impact on the
These components are considered to promote and foster quality of care delivered to patients and the satisfaction
empowerment in the nursing workforce, and include an nurses feel in their work.

© 2015 Australian College of Mental Health Nurses Inc.


A STRATEGY FOR MENTAL HEALTH NURSE RETENTION? 269

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