LEARNING & GROWTH

Objectives Measures Targets Initiatives

Employee Time at 10% INC - Provide skills and

- Focus on Storefront product trainings to
employee morale employees annually
- Increase Training Hours Min. 10 hrs - Increase the time
employee that employees are at
Employee Retention 10% INC the store front and
satisfaction
interacting with
- Increase
customers
customer - Conduct employee
satisfaction surveys in order to
measure how well the
employees understand
the company’s goals
 CUSTOMER
Objectives Measures Targets Initiatives

- Focus of Customer Customer 25% INC - Employ Customer

Satisfaction Retention Rate Relationship
Management
- Introduce a
Customer Loyalty
Program
New Customers 5% INC
- Improve the
Acquired
Environment of
Stores
INTERNAL BUSINESS PROCESS
Objectives Measures Targets Initiatives

- Focus on core Sales 5% INC - Train employees to

competency have extensive
- Improve level of knowledge over their
customer service products and
customers
- Prioritize service
Market share 2% INC
quality
 FINANCIAL
Objectives Measures Targets Initiatives

- Increase Revenues EPS 25% INC - Streamline Existing

- Decrease Costs Stores
- Enhance Profitability - Maximize Store
- Utilize Resources Productivity
- Repurchase Shares
Sales per 5% INC - Improve Customer
Square Foot Value

Average Tickets 5% INC

VISION
AND
MISSION