Possible Questions on Unit 4 and 5

Part A
1. Indicate the strength and weakness of benchmarking technique?
2. If the specifications are 10±2 for a particular quality characteristic and the average repair cost is
Rs. 200. determine the loss function. Determine the loss at y=11
3. Explain benchmarking process?
4. List down the types of FMEA?
5. List down the pillars of TPM?
6. Define failure rate?
7. What do you mean by HOQ?
8. Explain Taguchi quality loss function?
9. Draw the model of process based quality management system given in ISO 9001:2000
10. Differentiate TS 16949 and ISO 14001
11. What do you understand by NCR?
12. Explain the need for ISO 14000 quality systems?
13. Explain the need for quality systems in an organization?
14. Name the ISO 9000 series?
15. State the benefit of documentation?
16. Define quality audit?

Part B
1. Draw the general structure of “HOQ” and indicate the constituents in it?(8)
2. Explain briefly the QFD process?(8)
3. What are the 6 major loss areas that are measured, tracked and measured in a TPM program?
Indicate the method of measuring any 2 of these major losses.(8)
4. List the four stages of FMEA and indicate the activities of it under each stage. (8)
5. Discuss about the objectives, processes outcome and benefits of quality function deployment? (16)
6. Explain about: Taguchi Quality Loss function. (8)
7. Explain about Pillars of TPM (8)
8. Discuss about the objectives, processes outcome and benefits of FMEA? (16)
9. Explain about: QFD and Benchmarking process (16)
10. Explain the procedure to construct QFD?
11. Consider a company involved in testing the strengths of components. Currently 50 engineers are
working in the company. Explain briefly the steps that the company should take to implement
ISO 9001:2000 based quality system and obtain the certificate from a certifying agency.(16)
12. With the aid of a pyramidal diagram, describe the documentation hierarchy stipulated in ISO 14001
standard(8)
13. Enumerate any eight key organization benefits achievable on implementing ISO 14001 based
system. (8)
14. Explain about the philosophy and the requirements of ISO 9000:2000 (16)
15. Discuss about the documentation process in ISO 9000:2000 system (8)
16. Explain about the auditing process and role of external agencies? (8)
17. Explain about quality system auditing? (8)
18. Discuss the implementation of ISO 9000:2000 system(8)
19. Discuss ISO 14000 requirements and its benefits(8)
20. Explain the concepts of 14001? (16)
21. Explain how quality audit should be conducted? (16)
22. Explain the steps to be followed to get ISO 9000 certification for an educational institute? (10)
23. What are the elements of ISO 9000:2000 quality system? (6)
24. Explain ISO 14000 with an industrial application. (6)