FAQ – Password policy

Contents
Help guide.............................................................................................................1
1 Login Screen.................................................................................. ..................1
1.1Logging in ....................................................................................... ...........1
1.2 Changing your password...........................................................................1
1.3 Lost passwords..........................................................................................2
2 User Administration Screen.............................................................................2
2.1 Finding a user............................................................................................2
2.2 Add a user.................................................................................................2
2.3 Edit a user.................................................................................................2
2.4 Remove a user....................................................................................... ....2
3 Accounts Screen..............................................................................................3
3.1 Changing messages..................................................................................3
4 Group Screen................................................................................... ...................3

Help guide

1 Login Screen

1.1Logging in
In order to login to the system you will need to have your Company ID, Username
and Password. All of these will have been issued to you by the system
administrator.

Please note: your company ID and Username will always be the same however
you will have to change your password every so often

1.2 Changing your password

The first time you login you will be asked to change your password for security
reasons. When choosing a new password it must meet the following
requirements:

• You password must be longer then eight characters

• Your password must contain both Letters and numbers

 • Your password cannot be the same as your last x passwords

1.3 Lost passwords

If you forget your password you must contact the support department who will
generate a new password for you.

Please note: once you login with this new generated password you will be asked
to change the password again.

2 User Administration Screen

The user Administration Screen allows users to add, edit and delete uses within a
given account.

Please note: Only users within a given account (the companyID you logged in
with) will be displayed

2.1 Finding a user

By default the gird will be sorted alphabetically by Surname. You can change the
column that is currently being sorted by selecting the name as shown below, if
you select a column that is already selected the order of the sort will be reversed
(e.g. A-Z --> Z-A):

(SORT PICTURE)

2.2 Add a user

To add a user, click the “add user” button:

(Add user button)

You will then be asked to enter there Username, Forename, Surname and finally
you can select which Policy you with to assign them too form the drop down box.

(Add user popup)

2.3 Edit a user

To edit a user, first select them from the user grid:

(Selected user)

Secondly click the “Edit user” button and you will be presented with a pre
populated form with the selected users’ information. You can change there
Username, Forename, Surname and reassign the user to a different Policy.

2.4 Remove a user

To remove a user, first select them from the user grid, secondly click “remove
user”.

(Remove user button)

You will be shown a conformation window if you have selected the correct user
click “ok” and the user will be removed from the list.

3 Accounts Screen

The accounts screen provides access to account wide configuration

Please note: You will only be able to see information based on the account you
have logged into (CompnayID)

3.1 Changing messages

-- something about changing messages on the accounts screen

4 Group Screen
The Groups Screen allows users to Add / Edit and Remove Groups

Please note: A group is a set of phones

4.1