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Republic of the Philippines

Province Of Cebu
Municipality Of Madridejos
MADRIDEJOS COMMUNITY COLLEGE
Crossing Bunakan, Madridejos, Cebu
______________________________________________________________________________

“EFFECTIVENESS OF INTERNSHIP IN HOSPITALITY MANAGEMENT OF BSHRM

GRADUATES”

Significance of the Study

This study gives great significance to the following:

1. Schools - an opportunity to study further the design for continuous enhancement for the

effectiveness of internship program in Hospitality Management Course. This study also

seek to contribute on searching what factors and preparatory activities that must be done

for the Hospitality management graduating students before engaging on internship

program that will made them efficient interns in tourism industry.

2. Professors-who are the mentors of the Hospitality Management interns, that this study

also seek to contribute on developing learning strategies that will enhance the skills and

knowledge of the HM students, for them to be prepared and equipped before engaging in

the internship program and also an efficient and competitive interns during the internship

program.

3. Students- who are the performers of this industry, that this study is important to them in

assessing their selves


Republic of the Philippines
Province Of Cebu
Municipality Of Madridejos
MADRIDEJOS COMMUNITY COLLEGE
Crossing Bunakan, Madridejos, Cebu
______________________________________________________________________________

in terms of their capacities, skills and knowledge on their chosen career. In which they can easily

identify their weaknesses and learning gaps and let them established approaches that will convert

it as their motivation drivers of being an efficient and competitive interns and attaining a quality

trainings.

Theoretical Framework

Knowledge Skills Execution Benefit

Learning Process Effectiveness

This study relate to Kolb’s theory of learning in which he stated that there are different

theories of learning and one of these was the Experiential learning theory that defines learning

as "the process whereby knowledge is created through the transformation of experience.

Knowledge results from the

combination of grasping and transforming experience". (kolbs, 1984)In addition it states that

learning requires abilities that are polar opposites, and that the learner must continually choose
Republic of the Philippines
Province Of Cebu
Municipality Of Madridejos
MADRIDEJOS COMMUNITY COLLEGE
Crossing Bunakan, Madridejos, Cebu
______________________________________________________________________________

which set of learning abilities he or she will use in a specific learning situation. In grasping

experience some of us perceive new information through experiencing the concrete, tangible, felt

qualities of the world, relying on our senses and immersing ourselves in concrete reality. But

others tend to perceive, grasp, or take hold of new information through symbolic representation

or abstract Conceptualization– thinking about, analyzing, or systematically planning, rather than

using sensation as a guide. Similarly, in transforming or processing experience some of us tend

to carefully watch others who are involved in the experience and reflect on what happens, while

others choose to jump right in and start doing things. Some basic values of an internship include

gaining experience by applying his/her knowledge and skills in work related situations. An intern

will learn what he/she can do and what they need to work on his/her studies. He/she may also

gain the practical real work experience that employers like to

see on a job candidate’s resume. It can also help expand an intern’s knowledge by seeing how

others solve problems. Clarifying an intern’s career goals with professionals helps a person to

make decisions if the field is for them or not. He/she will also learn how to establish a

network of contacts, mentors, and references that will be of value for the future.

We have Buted and Lualhati stated that tourism programs include subjects in business

management although majority of the major course are along tourism concept. In which the

program itself includes three set of learning task such as general subject, specialization subject

and practicum. First cluster of learning includes general academic subjects in which tourism as a
Republic of the Philippines
Province Of Cebu
Municipality Of Madridejos
MADRIDEJOS COMMUNITY COLLEGE
Crossing Bunakan, Madridejos, Cebu
______________________________________________________________________________

course is disciplinary in orientation. The second cluster includes the specialization subjects of

tourism which exposes the students to a career-oriented course of tourism which the emphasis is

not on tourism alone but also in hospitality in general. The third cluster of the course is

practicum or internship of which is the culmination of the course as it provides the students with

experimental learning in the practice of tourism business. In addition it provides undergraduate

students an enormous real

world (industry) situational experience, where the students find the opportunity to update their

knowledge and improve upon the skills they have acquired in college. It is also an opportunity

provided for the students to step-out in the four walls of the classroom and expose their selves on

the practical learning situation.

Nowadays, we have a competitive job market for employment, and a college graduate must be

competitive also not only in theoretical based knowledge but also on its acquired skills and

capacities that will give him/her something besides on education to transfer it into a job

profession.

This study on the effectiveness of internship in hospitality management was made with this

guiding theories and principles that we the researchers believe that there is a need to assess the

internship program in terms of its effectiveness to the graduate students of Hospitality

management in which many employers increasingly looking for experience as well as academic
Republic of the Philippines
Province Of Cebu
Municipality Of Madridejos
MADRIDEJOS COMMUNITY COLLEGE
Crossing Bunakan, Madridejos, Cebu
______________________________________________________________________________

achievements thus internship have an importance in gaining a job and a position in the industry.

Undertaking an internship can offer you plenty of real benefits for progressing

into your chosen career. Through this related study, colleges and universities would be aware

of what kind of internship should their students undergo for further gaining of proper and

related experiences so that a student would fit the job qualifications of their chosen

company or career. These paths developed and employees identified on the career ladders,

it is possible to inventory the jobs and determine where individuals with the required skills

and knowledge are needed or will be needed.

Conceptual Framework

Input process output

Personal skills

Interpersonal
Skills Survey INTERNSHIP
Data collection EFFECTIVENESS
Data Analysis (Relationship and
Academic Skills
Data Interpretation Satisfaction)

Job Specific Skills

Adopting the Input-Process-Output (Mcgrath, 1984) Model Framework, the overall structure of

the study was outlined through the conceptual framework as shown above. In which we the
Republic of the Philippines
Province Of Cebu
Municipality Of Madridejos
MADRIDEJOS COMMUNITY COLLEGE
Crossing Bunakan, Madridejos, Cebu
______________________________________________________________________________

researcher choose this framework that will support the conduct of this study and also will guide

us in getting the expected results.


Republic of the Philippines
Province Of Cebu
Municipality Of Madridejos
MADRIDEJOS COMMUNITY COLLEGE
Crossing Bunakan, Madridejos, Cebu
______________________________________________________________________________

Chapter 11

Review Related Literature

This chapter presents reviews of current related literature and related studies obtained from

books, journals, working papers and internet resources relevant to the study.

The benefits of internship or other experiential learning experience are immense. The

transferable skills you acquire along with the professional relationships you create are

resources that will come in handy time and again. Once you graduate, you will have to face a

competitive job market and your internship may just set you apart from the crowd. In an

airline internship, you acquire knowledge and skills that would give you something besides

your education to transfer to a fulltime job (Gunlu and Usta, 2009)

Employment opportunities may be identified by studying jobs and determining the knowledge

and skills one requires. Once that is accomplished, it is possible to plan employment

progressions. These paths developed and employees identified on the career ladders, it is
Republic of the Philippines
Province Of Cebu
Municipality Of Madridejos
MADRIDEJOS COMMUNITY COLLEGE
Crossing Bunakan, Madridejos, Cebu
______________________________________________________________________________

possible to inventory the jobs and determine where individuals with the required skills and

knowledge are needed or will be needed (Roa, 2010).

Having this, the effectiveness of airline internship is visible when they are educated enough to

meet the needs of their customers. Their present work will tell if they learn something on their

on the job training on airlines.There are quality jobs available in these sectors but the problem

lies in mismatch or the challenge of filling them up with qualified workers who possess the

required skills and competencies. Therefore, the main task is to address the burgeoning

mismatch between available skills and existing education and training programs, on one

hand; and on the other, meeting the market’s demand for new skills in a trained,

market driven workforce. Thus, there is a need to assure that education and training make

individuals employable, help them gain access to relevant work, to escape poverty and

marginalization (Syjuco, 2006).By taking the airline internship program the student will undergo

on such training programs, meeting the market and they may boost their inner skills in

facing these sectors. Thus, they can be assessed if they are qualified on the available jobs

and later on be a part or be employed to their desired work.


Republic of the Philippines
Province Of Cebu
Municipality Of Madridejos
MADRIDEJOS COMMUNITY COLLEGE
Crossing Bunakan, Madridejos, Cebu
______________________________________________________________________________

Employment opportunities may be identified by studying jobs and determining the knowledge

and skills one requires. Once that is accomplished, it is possible to plan employment

progressions. These paths developed and employees identified on the career ladders, it is

possible to inventory the jobs and determine where individuals with the required skills and

knowledge are needed or will be needed, (Roa, 2010).

To the future employees of the establishments that have relation to airlines industry many of

them for sure have already the

knowledge and skills one requires. Their past internships, especially on Airlines will help

them to be identified that they had such a good background before entering the industry.

The effect of tourism development is likely to increase manpower requirements. Having the

appropriate academic preparation and training gives better opportunities for graduates of

Tourism and Hospitality courses as it is the basic requirement in the tourism industry.

Professionalism is growing as shown by the long training and education required for

employment in tourism. This fact gives a better edge for graduates in terms of employment

prospects (Armedilla, et. al, 2011

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