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1. When the download is complete and you are ready to install the files, click Open Folder , and then click the
downloaded file. The file name ends in .exe.
2. You can accept the default location to save the files. Click Next, and then wait while the installer extracts the
files to prepare for installation.
NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file,
and then click it.
3. When the Install Wizard starts, follow the on-screen instructions to install the software.
There is an issue in regard to HP Printer Assistant for Windows that usually occur for Windows
users who have just upgraded their OS to a new version of Windows. The issue shows that the
Printer Setup & Software instead of the settings and tools view. It is also followed by the missing
icon of printer when you open Device and Printer folders. The same issue also appears even if
you set the printer up before you upgraded your Windows. Here are several solutions that you
can try to solve this issue.
Basically there are only two ways to resolve this issue. The first one is by setting up the printer
connection once again. Another way is by reinstalling both HP driver and software. But, we also
add extra steps to resolve it below.
If the failure still occurs, turn off your printer. Close all running programs on your computer.
You have to restart your computer. Once it has restarted, turn on the printer. Open the HP Printer
Assistant for Windows once again and find one of these conditions:
You are able to open HP Printer Assistant or HP Solution Center printer management software.
You are able to print directly from a Start app and Desktop app
You can mostly do the basic features of printer such as scanning, faxing, checking the ink level,
setting the printer preferences.
Those features are the basic or standard features of printing that you can find on HP Printer
Assistant for Windows.