Provider Equipment and Technology Evaluation Matrix

Use this matrix to compare potential equipment and technologies to support your Music on Hold and In Store b

For each parameter, it is suggested that you research these questions and obtain answers in writing to suppor

Base your score on the criterion using the following scale:

1 = Poor (Did not meet your expectations)
2 = Satisfactory (Potentially a risk)
3 = Good (Met your expectations)
4 = Excellent (Exceeded your expectations)
Decision Criterion for Selection of Provider Equipment &
Technology
1) How Future Proof is the Solution?

Flash Storage Capacity

Supports variety of Audio Formats

Storage capacity

Variety of Audio Sample rates supported

Ability to update devices in the field, including: fixing operational bugs,

adding new functionality, and feature improvements to your entire device
fleet.

Ability to accommodate new applications on the same device

Sub Totals

2) How easily can the solution drop into your current environment, and adapt to your future

Ability to use either network or USB, and pace the transition

Initial need to arrange servers, storage, or backup facilities

Degree you are locked into a proprietary or closed platform

Ability to use any type of computer, operating system, including: PC, MAC,
tablets, smartphones
Ability of the equipment to operate equally in either network or standalone
mode

Ability to continuously play in the event that the network goes down

Automatic synchronization goes back up so there is no need to have the

customer or installer physically re-boot the device

Self diagnostic tools are built in to the technology to allow proactive

diagnostics and trouble shooting

Self diagnostic tools support the ability to guarantee Quality of Service

Content (music and messages) can reside anywhere i.e., on site, external
services or cloud-based, or any combination thereof

Ready-made cloud-based storage is available at no additional cost

Ability to move content anywhere, anytime, without restrictions

Capability of integrating with various business systems, including the web

The relative ease of integrating the technology

Sub Totals

How Easy to Use is the solution?

After test driving the User Interface how intuitive and easy to use was it?

Extent to which staff who manage media find the User Interface intuitive
and easy to use

Few clicks to perform simple actions

Easy to setup and manage simple, or complex customer configurations

Free form tools to classify and find particular devices in a large fleet of
devices

Potential for error in setting up and configuring customers

 Built in tools to identify and resolve common network issues

Operational management tools to proactively monitor, manage, and

respond to potential issues, including content updates, content download
progress, sync issues, firmware update issues, etc.

Sub Totals
Totals

Recommendation Summary:
nology Evaluation Matrix

o support your Music on Hold and In Store business.

ions and obtain answers in writing to support your evaluation and ranking of your equipment and technology choices.

Technology Alt #1 Technology Alt #2 Technology Alt #3

4 1 2

3 1 3

3 2 1

3 2 2

2 1 2

1 2 1

16 9 11

nvironment, and adapt to your future environment?

4 2 1

2 1 3

3 2 4

1 2 2
3 1 4

2 2 4

3 1 3

2 1 3

3 2 2

4 2 1

2 1 3

1 2 3

3 4 1

3 2 2

36 25 36

4 1 3

4 1 2

3 2 3

1 2 2

3 1 2

3 2 2
3 1 3

4 1 2

25 11 19
77 45 66
nking of your equipment and technology choices.

Your Supporting Notes

Note Example Alt. #1 supports 6G of storage, Alt #3 3G, Alt#2 1G

Note Example: Alt #1 supports both modes and you can upgrade from one
to another, Alternative #2 support both but different devices required. Alt #3
supports USB only.
Note Example: Alt #1 content can be anywhere. Alt #2 provides only one
solution for content storage and there is a monthly cost, Alt #3 requires us to
arrange our own content storage and backup on site

Note Example: We can integrate Alt #2 into our CRM system at minimal
costs when we need it, Alt #1 can integrate but there will be a significant
costs (unknown), Alt #3 is a proprietary system and we will not be able to
integrate it to our CRM.

Note Example: We got a demo on Alt. #1 and it was really easy to use -
this will be simple to use for our staff and provide good ROI right away. Alt
#2 - vendor was not able to arrange a demo, documentation seemed
complex. Alt #3 - some of the UI was easy but when we had slight content
differences from one location to another it got very cumbersome.

Note Example: We arrange another demo with our content manager and he
supported the first assessment. Alternative #3 was rated more poorly.
Note Example: Alt. #1 - feel confident we can identify problems before our
customers see them. I feel we can guarantee a level a certain level of
service. Alt. #2 had no tools - there was a red or green light on the device
but not sure how this will help us? Alt. #2 generated an email when a
problem occurred but by then it was likely too late. There was no way to tell if
content was playing with Alt #2.