ONLINE RESTAURANT MANAGEMENT SYSTEM (ORMS)

HANISAH BINTI MD TAHA

This report is submitted in partial fulfillment of the requirements for the

Bachelor of Computer Science (Database Management)

FACULTY OF INFORMATION AND COMMUNICATION

TECHNOLOGY UNIVERSITI TEKNIKAL MALAYSIA MELAKA
2008
 ABSTRACT

"Online Restaurant Management System (ORMS)" is web application to

restaurant management. This system wake to provide service facility to restaurant and
also to the customer. The services that are provided is food ordering and reservation
table management by the customer through the system online, customer information
management and waiter information management, menu information management
and report. Main objective build the system this is to provide ordering and
reservation service by online to the customer. With this system online, ordering and
reservation management will become easier and systematic to replace traditional
system where are still using paper. Furthermore, this system is applicable any time
and where also customer. During the development of ORMS, the methodology being
used is Prototyping model. Each process during the development process is followed
by each phases in Prototyping model. Software and hardware used are AppServ,
Macromedia Dreamweaver 8, Microsoft Visio 2003, Apache serve and MySQL
database. Furthermore, this project will develop for restaurants management and
enhance business in system business by online. Others, this project to
facilitate customer for make online ordering and reservation.
 "Online Restaurant Manugement System ( O M ) " adalah penggunaan jaringan
untuk pengurusan restoran. Sistem ini dibangunkan untuk memberi kemudahan
perkhidmatan kepada pihak restoran dan juga kepada pelanggan. Di antara perkhidmatan
yang disediakan ialah pengurusan tempahan makanan dan tempahan meja oleh
pelanggan melalui sistem online, pengurusan maklumat pelanggan dan maklumat
pengurusan pelayan, pengurusan maklumat makanan dan laporan. Objektif utama
membangunkan sistem ini adalah untuk memberi perkhidmatan tempahan makanan
dan tempahan meja secara online kepada pelanggan. Dengan sistem online ini,
pengurusan tempahan makman dan tempahan meja akan menjadi lebih mudah dan s i s t
e d untuk menggantikan sistem tradisional yang masih menggunakan kertas. Tambahan
pula, sistem ini boleh digunakan pada bila-bila masa dan di mana jua pelanggan
berada. Di sepanjang pembangunan ORMS, model Prototyping telah dipilih. Setiap
proses yang terdapat di dalam model tersebut dijadikan panduan dalam pernbangunan
sistem ini. Perkakasan dan perisian yang digunakan adalah Appserv, Macromedia
Dreamweaver 8, Microsoft Visio 2003, Apache server dan panman data MySQL.
Tambahan pula, projek ini dibangunkan untuk pengurusan restoran dan
meningkatkan perniagaan di dalam system pemiagaan secara online. Selain itu, projek
ini untuk memudahkan pelanggan di dalam pengurusan tempahan secara online.
 BAB I

INTRODUCTION

1.1 Project Background

O n h e Restaurant management system is the system for manage the restaurant

business. The main point of developing this system is to help restaurant administrator
manage the restaurant business and help customer for online ordering and reserve table.

The project is developing because; many restaurants have a lot difficult to

manage the business such as customer ordering and resewation table. By using
manual customer ordering is difficult to waiter keep the correct customer
information and maybe loss the customer information.

So, online restaurant management system will develop to help the

restaurant administrator to manage restaurant management and for customer make
their online ordering and reservation table. Other than that, this project is to
upgrade the manual system and make the business easily to access and systematic.
1.2 Problem Statement

Nowadays, many restaurants manage their business by manual especially

take customer ordering. Today, restaurant waiter takes the customer ordering by
manual system with using paper. This is problem for restaurant waiter the
probability lost and duplicates customer information. Additionally, it would affect to
reputation restaurant in operate management of ordering.

h i d e s , the restaurant waiter information also by manual system kept use paper
and this is difficult for restaurant administrator to find waiter information, probability
missing the paper and difficult to arrange the schedule. Sometimes, waiter information and
customer information is important to restaurant administrator for reference in the
future.

Furthermore, restaurant side needs management in the section menu. This is

the important to restaurant waiter to manage the menu. Besides this section is for
customer viewer the menu that restaurant prepared and make their ordering.

As a result, the current system (manual system) is not effective and efficient
to use anymore because the current system cannot save, manage and monitor the
restaurant waiter information, menu i n f d n , customer ordering i n f o d o n and
generate report well.
13 Objective

Based on the problems stated above, the objectives of the project are:

1. to develop online ordering and reservation system in restaurant

..
11. to develop use interface for online restaurant management system
iii. to provide online menu information for customer

1.4 Scope

This section consist of three components which is target user, target

area and project deliverables.

1.4.1 Target User

The groups of user that had been identified to use the system are customer and
administrator.
 Customer

This user will register to be a member to use the online system of this online
restaurant management system (ORMS). This online ordering divided into two type
of customw, it is customer dine-in ordering and takeaway ordering. For dinein
ordering, customer will view menu, make online ordering and make a reservation
table. But take-away ordering, customer can view menu and online ordering without
reservation table. After customer make online ordering, customer can take ordering
the date that customer was choose during make online ordering. Event though,
customer must confirm online ordering with restaurant three days before customer
take the ordering for dine-in customer and for take-away customer will be confirm
one hour before it whether by email or phone.

Administrator is the person who will manage the entire system. This type of
user will also do maintenance and control the application of this system.
Administrator takes a mponsibility to register new customer, register new waiter,
register new menu into database, and etc.

1.4.2 Target Area

This systcm willbe placed at restaurant.

1.43 Project Deliverables

Regarding to the module that had been identified, the flow of an activity
will be described in term of customer registration module, customer online
ordering and reservation module, waiter module, feedback module, menu module
and generate report module.

Customer Registration Module

Customer registration module contains customer's information such as

customer personal information and other information related to that customer.
Then, all of this information recorded into database.

Customer Online Ordering And Reseavation Module

Customer online ordering and reservation module provides a form that

needs to be fulfilling in term of ordering food and reservation table via online.

Waiter Module

Waiter module contains waiter information such as waiter personal

information, task schedule and other information related to that waiter. Then, all of
this information recorded into database.
 Feedback Module

Based on food or everything about the restaurant, customer can send any
suggestion or comment to the restaurant with feedback form. From this form, side of
restaurant will know their weaknesses and strengths.

Menu Module

Menu module is food that restaurant prepared for customer. This

module, customer can view the menu and make decision for order.

Generate Report Module

System provides an option for generate a report. The contents of the report as
the following:

1. The report of customer ordering and reservation table.

2. Customer's information and waiter information.
3. Suggestion or comment that customer insart at feedback form
4. h f i t business for restaurant
 This system will be going to help customer and administrator in restaurant
especially part of online ordering and reservation table. Most of restaurant has a
problem of the ordering and reservation table. The result of online ordering and
reservation table will give customer easy to make ordering and reservation table
online and hopefully can smoothen up the job of administrator and waiter. This
system also produces a computerized system in defining the best solution in each
ordering and reservation problem faces by customer and administrator.

1.6 Expected Output

The expected output fiom this project is a system-- that will be able to store
customer's information, waiter's information, menu's information, store customer
information of online ordering and reservation information and customer's suggestion
and generate profit business report. Otherwise this system will change form manual
system to computerized system.
1.7 Conclusion

ORMS are developed as a system-based. Chapter I described each problem

occurred by using the manual system. Project objective and project scope
identified the solution for each of the problem. Broject Significance also being
explains to convince benefits that can be gathered h m this system. This system
hopefully can overcome the problem in the current system. Chapter 11elaborates
the Literature Review and Project Methodology.
 BAB I1

LITERATURE REVIEW AND PROJECT METHODOLOGY

2.1 Introduction

The second phase in delivering a system is Literature Review and Methodology.

The purpose of Literature Review is to help in explaining how far the question needs to
be investigated to maps out the requirement needed. A Literature Review is a summary
of previous research on a topic. Literature Review can be either a part of a larger report
of a research project. This chapter explains about facts or statement which known as
Literature Review that will be used as guidance in developing the system.

Other that, methodology will elaborate Prototyping model approach. To

develop this system, methodology should be choose for one important part of the
Literature Review.
2.2 Facts and Finding

Facts and findings establishes what the existing system does and what the
problems are, and leads to a definition of a set of options from which users may
choose their required system (Yeates and Wakefield, 2004).

This section will maps out different perspective which related to the project
that will be developed. It focused on the how far the online ordering and reservation
table is important to customers and administrators. In the other situation, it will
describe any element or method which is useful to be used for the purpose of
searching and gathered usehl information in developing this system.

Case Study 1: Internet application for restaurant industry

Refer to Nich (1 999), today restaurant is the important business in

industrialized nation. The restaurant industry is the third largest type of business in
the US - over 25% of retail outlets are eating or drinking establishments, employing
5% of the nation's workforce.

Palmer (1999), fwthermore internet is an important application in developing

this industry because it cans interact between restaurant and customer. Internet has
been becoming a powefil channel for business marketing and communication.
 Nevertheless, according to Schneider and Perry (2001), for new business
opportunities - as it is often called as e-business or e-commerce today.

According to Flynn et a1 (2005), the important in restaurant industry service

today is online ordering. Nowadays the restaurant currently used traditional ordering
system. This traditional system is difficult to waiter to manage part of customer order.
Besides, it may cause problem to restaurant administrator in store customer information
and maybe the information lost. To settle this problem, the restaurant industry has
predicted more quick increase in online ordering. The Internet technology becomes more
popular and the access to the internet becomes more easy and convenient to the public.

The computerized system used in restaurant industry to facilitate restaurant

management without any problem. In addition, this project to develop for improve
the traditional system into computerized system that more systematic, productive
and easily access.

2.2.1 Domain

This Online Restaurant Management System (ORMS) is developed in the field of

ICT in restaurant application. Module that had been specified in this system is based on a
research or application made for restaurant field. ORMS are categorized in restaurant
field because this system concern about online ordering and reservation table. Online
ordering and reservation table is one of restaurant problem which affecting most for
customer and administrator management. The functionality of ORMS concerns on how
to develop a system-based in online ordering and reservation table.
2.2.2 Existing System

Today, there are a lot of system concerns about Online Restaurant

management System existed. The systems are Expressive Creations Sdn. Bhd.
(ECSB), DJU catering and Saloma Theatre Restaurant.

1. Saloma Theatre Restaurant

Saloma Theatre Restaurant invites customer to A Malaysian Showcase Good

Food, Good Service & Good Entertainment. The newly-renovated Saloma Theatre
Restaurant is strategically located in the Golden Triangle, within the shopping,
entertainment and business hub. The buildings and surroundings provide tourist a
breathtaking view of the city's skyscrapers with the backdrop of the magnificent
Petronas Twin Towers. Its location within the vicinity of Malaysia Tourism Centre
(MTC) is the ideal one-stop center convenient for tourists to savor the rich variety of
local fare, discover picturesque holiday getaways, traditional customs, culture and
must-see entertainment of Malaysia.

This website has system for online reservation. This online reservation will
be proposed for this project, restaurant management system online. In this website
also has some information about this restaurant such as location map, other
facilities, special events, culture and traditions, arts and crafts, dinner cultural show.
Figure 2.1 shows the form of online reservation for Saloma Theatre Restaurant.
Figure 2.1: Saloma Theatre Restaurant online reservation
2. Expressive Creations Sdn Bhd (ECSB)

Expressive Creations Sdn Bhd (ECSB) is the company that builds up website
for Beryani King Restaurant. This company involved inside legitimate food business
include catering, restaurant, equipment rental catering and other fields related.
As a company which offered local service relating catering, ECSB offers following
services to the customer council for council like marriage, recite religious verses,
open house, family day, company dinner party, company conference and others.
Beryani King Website is the one of the example restaurant that provides for customer
makes their ordering via online.

Figure 2.2 shows the form for customer order. From the form there was
some information that for customer insert such as customer information and
ordering information. Besides, this restaurant was list the entire menu that they
prepared for customer chooses. After insert all information, the system will
display the message system that the ordering was successfully order. The entire
customer ordering information will be direct to the Beryani King restaurant.
:: Anda b l e h rnenggunakan hcrang ternpahan dibawah untuk rnernbuat ternpahan direct kepada karni.

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((ex. 019-2855906)

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Figure 2.2: Beryani King online ordering

3. DJU Catering

DJU catering is an experienced company in having help by several skilled

energy, DJU Catering ready to receive food booking cooked and dry for councils
such as wedding, charity night banquet, Hari Raya feast, meeting I seminar I course
and other functions. DJU catering also prepare for customer make their ordering via
online. Figure 2.3 shows the form for customer order.

Figure 2.3: DJU catering restaurant online ordering

 For make online ordering at DJU catering restaurant, customer should insert
all information about the ordering information and customer information. All the
information will directly to DJU catering and DJU catering will call the customer
for confirmation.

Table-booking.com is a new interactive visual online table reservation

system. The guest chooses the desired date and time at their favorite restaurant,
clicks on the preferred table for the desired number of guests and simply reserves
it. Guests can personalize their booking by selecting form a variety of features, for
example smoker1 non-smoker sections, even placing an order in advance from the
editable restaurant menu.

Based on application, there were some new features such as the flash
application to book a table has a new skin in green and every tool has a new created
icon in white. Besides, in the management area there is the possibility to switch
from one skin to another. It is the 1st feature "change skins" and the possibility to
add advertising on the right empty part of the application. Other else, Table-
booking.com also provide for e-card and a photo gallery.

Figure 2.4 shows the form of Table-booking.com system.

 Figure 2.4: Table-booking.com reservation table

2.2.3 Technique

During the development of this project, there are several techniques that had
been applied to get as much as information as a guide in develop this system, Sources
are collected from journals, books, electronic resource and observation. Besides, most
observation is done through internet.

In developing the system, AppServ software will be used in term of designing

and implementing code. Database will be created by using MySQL syntax while the
programming languages are based on PHP (Pre-Hypertext Processor). Macromedia
Dreamweaver 8 is used to implement PHP programming language. Apache server
had been chosen as a platform in which the system will run. Image manipulation and
image editing will be done by using Adobe Photoshop CS2.
 Observation to the existing system is also done to get the reality of ordering
management environment. There were some reviews of other management system as
references. From the review, there is a lot of information and data that is useful.

2.3 Project Methodology

To develop this system, I had been identified a suitable methodology to be

followed during the implementation of Online Restaurant Management System
(ORMS). Prototyping model explains detail in this section.

2.3.1 Prototype Model

Based on explanation of Prototyping model via the internet, and Yeates and
Wakefield (2004), prototype model is describes based on Figure 2.5 below.
 Pranr.~ogPhase

Analysis Phase

frnplernmfation

Tes1n.g Ptaw

Figure 2.5: Prototype model

According to Figure 2.5, there are the phases involved:

1. Planning Phase

The project planning starts in this phase. First, the information is gathered
from the restaurant and the end users about the manual system. Before starting built
the system, problem must be analyze in manual system then try to solve the problem.
At the same time, element that is in the database should be known.

2. Analysis Phase

During this phase, the manual system is investigated and improvement

opportunities are identified based on the information gathered in the Planning phase.
The user requirements are gathered, analyzed and reviewed. The final deliverables
from this phase are Analysis Report. Output from this phase is Context Diagram,
Data Flow Diagram (DFD) and Entity Relationship Diagram (ERD).

3. Design Phase

The output produced in the Analysis phase is used to guide the design process
of this system. During this phase, database will be designed. It is design based on
requirement needed by this system. Besides that, an interface will also be designed.
It is based on output of analysis phase which had been gathered from the
organization.
4. Implementation Phase

During this phase, the system actually built by using AppSew software and
Macromedia Dreamweaver 8 based on the deliverable produced in design phase.
Database and interface design from design phase will be developed. Then, process of
written code will be done. In this system, programming had divided into two; PHP
language and MySQL database. Interface of a system will be developed by using
Macromedia Dreamweaver 8 and Adobe Photoshop CS2.

5. Testing Phase

After complete develop the system, testing phases will be done. This is
important to test whether code which had been implemented is correct or not. If there
is error occurred, a solution will be finding to overcome the problem. If there is an
error, a modifying code will be done from the beginning phase of development.

2.3.2 Database Life Cycle @BLC)

According to Rob and Coronel(2004), Database Life Cycle (DBLC) contains

six phases which are; database initial study, database design, implementation and
loading, testing and evaluation, operation, and maintenance and evaluation. Figure
2.6 shows the mechanism of DBLC and explanation for each of the phases.
 Figure 2.6: Database Life Cycle (DBLC)

2.3.3 Database Initial Study

Database initial study must discover part of:-

1) Company's operational components such as their nature, function and so on.

2) Define the problem and constraints which affected the business of the company
3) Define the objective to solve the company problem
4) Define scope and boundaries which exist through the application.

The database initial study phase leads to the development of the database system
objectives. From this also, let us examine each of its components is greater detail.
2.3.4 Database Design

The second phase focuses on the design database model that will support
company operations and objectives. It consists of four part as had been explains as
conceptual design, logical design, physical design and DBMS software selection.

1. Conceptual Design

Data modeling is used to create an abstract database structure. The system that
wants to be built must produce a report, queries data and database manipulating must
be run smoothly.

Besides, the system can produce the report, queries data, online ordering
result which are calculated price by the system. Administrator will keep track of all
data inserted into the database. Customer also can insert their data and save direct
into database. Furthermore, the system can be used to update the database,
manipulating and retrieve data.

2. Logical Design

Context Diagram and Data Flow Diagram (DFD) are designed based on
ORMS system that wanted to be built. Microsoft Visio 2003 is used to design both of
the diagrams. Before identified the business rules, entities must be listed.