Accounts Payable Frequently Asked Questions

1. How are invoice processed at CNHI?

CNHI operate a 'no purchase order, no pay' policy for invoice payment, see further
information on invoices types & process.
2. Will a department receive invoices from a supplier?
No, all invoices should be sent directly to Accounts Payable. If you do receive an invoice from
a supplier, please ensure it quotes a valid PO number on the actual invoice and forward to
Accounts Payable (In Boxes Placed in Finance Office for Scanning Provider) , either via
Internal Post or scan and email to IndiaAGAP@cnhind.com for New Holland Agriculture &
IndiaCEAP@cnhind.com
For CASE Constructions. Invoices received that do not quote a valid PO number, will be
returned to the supplier.
3. What should a department do if they receive an invoice from a supplier?
Please ensure the invoice quotes a valid PO number on the actual invoice and forward to
Accounts Payable( (In Boxes Placed in Finance Office for Scanning Provider), either via
Internal Post or scan and email to IndiaAGAP@cnhind.com for New Holland Agriculture &
IndiaCEAP@cnhind.com
For CASE Constructions. PO numbers must be on the invoice, not as an attachment or in the
body of an email. Invoices received that do not quote a valid PO number, will be returned to
the supplier
4. What is the validation process once the invoice is received in AP?
AP will enter the invoice, match to the relevant PO details & approvals in place and post
verification approve for payment. If the order has been receipted and the price matches the
PO within tolerance (Rs 3/-), the invoice will be paid according to the payment terms.
Suppliers are set up with 30 day terms as standard.
5. What happens if the invoice price does not match the purchase order (PO)?
In case there is mismatch between PO & Invoice, the same is sent back to the Purchase
department for clarification. Until valid reasoning is received from respective department,
invoice is kept on hold.
6. What happens if AP receives an invoice without a PO number?
AP will return it to the purchase department who will lias with supplier
7. What happens if AP receives a duplicate invoice?
When AP attempt to enter a duplicate invoice onto LN, if the invoice number & date is same,
LN will give prompt of duplicate and AP will reject the invoice.
8. What happens if extra items are included on the invoice that were not included on the original PO?
All items should be on the PO. If not the PO buyer will be informed and they will need to
raise another PO to match to the extra lines on the invoice.
9. How can a department view the status of an invoice?
Departmental users will be having access to the Trapeze tool which they can use to check
the status.
10. Who will deal with supplier queries?
There is proposed helpdesk solution for solving the various query pertain to respective
department (AP /AR & Tax).
11. What is the address for the Accounts Payable unit?
IndiaAGAP@cnhind.com