CONCEPT DOCUMENT for CM sales of S&D MODULE

Table of Contents
1) Overview of SD Module .................................................................................................................. 2

2) Overview of CM Sales ..................................................................................................................... 4

3) Sales of physical inventory (other than CTOP) to Channel partner ................................................ 5

4) Sale of C-Topup to Franchisee/DSAs/RDs ....................................................................................... 5

5) CAF activation / Trade scheme Commission payment through ERP .............................................. 6

6) Sale from CSCs to End Customers ................................................................................................... 6

7) C-topup allocation to CSCs for sale to Retail Customer .................................................................. 6

8) Sale of prepaid CFA Products (which are not covered under CDR) ................................................ 6

9) Sales through Post Offices .............................................................................................................. 6

Updated on 19th August 2014

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1) Overview of SD Module
a) SD Module: Sales & Distribution Module deals with the Sales and Distribution of
Various BSNL Services.

b) Following BSNL Services covered in SD Module:

i) Consumer Mobility /CFA products not covered in CDR
ii) Point of Interconnection(POI) Service
iii) Training Services
iv) Scrap
v) Civil and Electrical External Projects

c) SD Processes

i) Consumer Mobility/ CFA Sales

 Channel Partners like Franchisee/DSA etc sale (Sale of SIM/RC’s, CTOP-UP
etc,)

 Post Office sales (Consignment sales – RCs/Top-up)

 End customer sales from CSC

 Return and Issue against return from Channel Partners

ii) POI
 New Point of Interconnection Process

 Augmentation of POI Process

 Media Migration of POI Process

 Decommissioning Process

iii) Training Services

 Training Services (Sale of training services to Govt/ PSU/ Private Customers)

 Student training services

 Infrastructure Services (Auditorium & Training Rooms)

iv) Scrap Sales process - Sales Order, delivery, commercial and excise

invoice creation will be done through SAP System.

v) Civil & Electrical External Projects for executing the Civil

/Electrical Projects for External Agencies

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d) Sales Organization Structure

i) The Organization structure for SD comprises of following elements-

 Company Code

 Sales Organization

 Distribution Channel

 Division

 Sales Office

 Storage Location

 Delivery plant

 Shipping point

ii) Each Circle will be considered as Sales Organization

iii) Each SSA will be considered as Sales Office
iv) Each CSC will be considered as Storage Location

e) SD Module Document Flow

S Pre-Sales M
A
L Inquiry Contract Quotation A P
Contract
E T R
S E O
I
R J
Sales Order
N Processing Order
Order I E
F A C
O Inventory Sourcing L
R
T
M Delivery Delivery
Delivery Picking
Picking Goods
GoodsIssue
Issue
A M S
T A Y
I
O
N S
Billing
N Invoice
Invoice
A T
G E
S E
Y Customer payment/ M
S Financial Accounting M
Accounts
Accounts Material
MaterialStock
Stock
T Receivable
Receivable Account
Account
E
E N
M
T

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 f) SD Master Data

Following are the Master Data Pertaining to SD Module

 Customer Master: The customer master includes all data necessary for
processing orders, deliveries, invoices and customer payments

 Condition Master: The condition master data includes prices, surcharges

and discounts, freights, and taxes.

 Output Master: To define the output of Various Sales Documents.

g) SD TRANSACTIONAL DATA

Item and Header for POI

h) SD Module Significance

i) Availability of centrally accessible comprehensive database of customers.

ii) Reconciliation of sales with revenue.
iii) Complete sales process from Sales order to Invoice available on a single system.
iv) Inventory Tracking.
v) Access of Various Sales Report on centralized basis for better decision making.

2) Overview of CM Sales
a) In the long run, Sanchar Soft (SS) will continue and hence SAP and SS have been
integrated.
b) Circle CMTS store, SSA CMTS store and each CSC is treated as a storage location
(SLOC).
c) Stock transfer/ Inventory movement of Consumer Mobility (CM) products from Circle
CMTS store to SSAs and from SSA to CSCs will take place in ERP. At the time of
transfer of inventory to CSCs the inventory will also be updated in SancharSoft
through an outbound Interface.
d) Sales to the Channel partner (Franchisee/ DSA/ Post office) will be done through
SAP. The second level sales (from Franchisee onwards to retailer etc.) will be
tracked in SancharSoft.
e) No customer account management except Franchisee/DSA/Post Offices customers
will be done in SAP ERP.

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 f) The End subscriber details for all type of voice and data service will not be
maintained in SAP ERP and same shall be managed in the respective billing/End
subscriber facing systems as applicable.
g) CAF management process, Activation process, Provisioning and end subscriber
billing has been kept outside SAP ERP and will continue as is being done now.

3) Sales of physical inventory (other than C-TOPUP) to

Channel partner
a) Channel partner means (Franchisee/DSAs/Rural Distributors / Post office)
b) Sale to all Channel Partners ('first point of sales') will be done through SAP only, not
from Sanchar Soft.
c) PBG submitted by the Franchisee is to be entered in SAP so as to maintain credit
limit. At present the process to check credit limit of Channel partner does not exist in
SAP and hence it has to be checked manually as is being done currently.
d) The Sales process in SAP for SIM ( Prepaid/ Postpaid) and other prepaid
cards/products
i) The Channel partner will give requisition of the material required on plane paper.
ii) Based on the requisition, the inventory owner (normally AO CMTS) will create
Sales Order in SAP. During creation of sales order, upfront commission will be
calculated in SAP. The net amount to be paid by the channel partner will be
adjusted accordingly.
iii) The channel partner will make payment to AO (Cash) for the above sales order.
The AO (Cash) will receive the cheque / cash / DD in SAP system and a receipt
will be generated from SAP system.
iv) The Channel partner will show this receipt to AO CMTS who will create Delivery
document and Invoice in SAP. After this the stock will be handed over to channel
partner.
v) After invoicing the Stock sold to Channel Partners will be updated in SancharSoft
through outbound Interface. Thereafter the following activities will be done in
SancharSoft: Second Point of Sale, Activation, CAF processing.

4) Sale of C-Topup to Franchisee/DSAs/RDs

a) Sale order will be created in SAP after receiving the advance payment from
franchisee. After creation of invoice in SAP the credit will be passed on to the
franchisee Pyro account through outbound interface between SAP ERP & Pyro.
b) CBP Process for channel partner is under development. Till the development of this
process in ERP the process as being followed in legacy may be adopted.

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5) CAF activation / Trade scheme Commission payment
through ERP
Payment of CAF activation/ Trade Scheme to channel partners will be directly dealt
in Sancharsoft as being done presently.

6) Sale from CSCs to End Customers

a) Sale to end customers will be from SancharSoft as per existing practices. The
following processes will be carried out automatically at mid night:
i) Day-end sales details will be posted in the SAP System through inbound
interface between SancharSoft & SAP ERP.
ii) Based on the sale in SancharSoft the Inventory in SAP ERP will also be depleted
through an inbound interface between SancharSoft & SAP.
b) The receipt of payment at CSCs from the Retail customers to be done in Cash Only
as per recent circular from BSNL CO also available on intranet.

7) C-Topup allocation to CSCs for sale to Retail Customer

a) From SAP ERP Sale Order will be generated by AO and credit will be passed on to
the CSCs in-charge through the outbound interface between SAP & Pyro.
b) Invoice for day to day sale will be generated in SAP through inbound interface
between Pyro & SAP ERP.

8) Sale of prepaid CFA Products (which are not covered under

CDR)
a) Sale process of CFA Products of channel sales and retail sales will be the same as
the sale of CM Products stated above at serial 2.

9) Sales through Post Offices

a) There are three steps for Post Office Sales in SAP
i) The inventory will be issued by BSNL to the POST office. This process in SAP is
called Consignment Fill up and will be further completed by Creation of Sales
Order and Delivery of Goods (PGI- Post Goods Issue). This is a slightly different
process in which the Goods that are issued to Post office can be seen in SAP.
ii) The Post office will do the sales and the concerned person of Post office will
submit the cash collected to AO CMTS on monthly basis. The AO CMTS through
the process of Consignment Issue (which further consists of Creation of Sales
Order, Delivery and Invoice and receipt of payment in SAP) will actually realise
the monthly sales by Post office in SAP.

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iii) The unsold stock at the Post office, if required to be taken back by BSNL, will be
completed through the process of Consignment Pickup (which further consists of
Creation of Sales Order and Delivery (PGR i.e. Post Goods Receipt) )

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