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Abs tract: A Vendor Selection Problem generally co n s is t s of four s teps : problem definition,
formulation of criteria, qualification of s uitable vendors and final s election [De Boer et al. (2001)] .
Impact factor has been introduced only recently [(Kaur and Chakrabo r t y (2007)] as an indirect
meas ure of quality and defined as the ratio of number of offe r s p e r y e a r that a certain vendor gets
divided by the number of different types of goods produced per year by him/her. Higher impact factor
carries greater weightage. A fuzzy-s tatis tical comparative cas e s tudy was pres ented in the introductory
paper where it was found t h a t t h e v e n d o r who got the highes t allocation was the one who had the
highes t impact factor. A ccordingly it was argued that in s ituations where figures for % defects (which
is how quality is generally expres s ed) are not available or the cus tomer does not cons ider them as
reliable as claimed by the vendors or even if they a re a v ailable and reliable, the cus tomer wants a
quality as s urance over and above what is claimed by the vendor, it might be worthwhile to us e impact
factor a s a n in d ire c t meas ure of quality. However, as it was only one cas e s tudy, we decided to
conduct s everal s uch s tudies through M onte Carlo s imulation to s ubs tantiate matters . This is precis ely
what is done in the pres ent paper.
Key words : Vendor Selection Problem, Fuzzy numbers , Z Score, Impact Factor.
INTRODUCTION
There are two bas ic decis ions that need to be ma de in the Vendor Selection Proces s . Firs tly the firm mus t
decide which vendors it s hould contract and s econdly it mus t determine the appropriate order quantity for each
vendor s elected. W e refer to thes e decis ions as the Vendor s election problem [Weber and Current (1993)]. The
problem is complicated by the fact that vendor s election is oft e n a n in h e rently multicriteria one. Some of the
pas t literatures clas s ified the criteria as quantitative and qualitative or tangible and intangible. In general, mos t
of the res earchers have identified cos t, quality and s ervice as their main criteria. [Dick son (1966), Weber (1991)
and Boer (2001)] reviewed, clas s ified various articles related to vendor s election problem according to criteria
or methodology. Other res earchers have us ed different me t h o d s for vendor s election like Linear W eighting
M ethods [Timmerman (1986), Wind and Robinson (1968), Cooper (1977)], M athematical Programming M odels
[Chaudhary, Frost and Zydiak (1991), Buffa and Jack son (1983), Ghodspouri and Brien (2001)],
Statis tical/Probabilis tic M ethods [Verma and Pullman (1998), Vonderembse and Tracey (1999) and Talluri and
Narasimhan (2003)] and Total Cos t of Owners hip M odels [Degraeve, Labro and Roodhooft (1999,2000)]. In
all the above metho d o lo g ie s adopted in general we obs erve that there is more s ubjectivity of the decis ion
maker in id e n t ific a t io n of weights for various criteria. Sometimes input information is not known precis ely.
Thes e are s ome of the s hortcomings that need to be dealt with.
Fuzzy s et theory (FST) has proven advantages within vague, imprecis e and uncertain contexts and it
res embles human reas oning in its us e of approximate information and uncertainty to generate decis ions . A t the
time of making decis ions , the value of many criteria and cons traints are expres s ed in vague terms s u c h a s
“very high in quality” or “low in price”. Determinis tic models cannot e a s ily take this vaguenes s into account.
In thes e cas es , the theory of fuzzy s ets is one of the bes t tools for handling uncerta in t y . FST’s are employed
due to the pres ence of vaguenes s and imprecis ion of information in the vendor s election problem. From review
we notice that s e veral techniques equipped with fuzzy logic has proved to be us eful. To deal with uncertainty
and non-linearity of the behavior of the experts involved in this decis ion-making proces s a fuzzy logic in
vendor rating bas ed on fuzzy logic s y s t e m and neural network was propos ed by [Albino, Garavelli and
Gorgoglione (1998] ) and [Nassimbeni and Battain (2003)] . A fuzzy multiobjective integer programming and
Corresponding Author: Prabjot Kaur, Department of Applied M athematics Birla Institute of T echnology M esra,
Ranchi-835215 India
E-mail: tinderbox_fuzzy@yahoo.com
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fuzzy mixed integer goal progra mmin g [(K umar, Vrat and Shank ar (2004,2006)] was us ed to facilitate the
vendor s election and quota allocation under different degrees of information vaguenes s in the decis ion
parameters of a s upply chain modeling. [Chou, Shen and Chang (2006)] propos ed a fuzzy factor rating s ys tem
to evaluate the potential vendors bas ed on the type of components required by the cus tomers . [Harun and
Task in (2007)] propos ed a fuzzy s upplier s election algorithm to rank the technically efficient vendors according
to both predetermined performance criteria and product related performance criteria.
W e conclude by s ayin g that the us e of fuzzy logic enables the decis ion makers to eliminate or at leas t
contain the problem s temming from the s ubjective and ambiguous nature of their information.
The organization of the res t of our paper is as follows : Sectio n t wo gives the methodology and the
formulation of a linear programming model followed by a fuzzy model for VSP. Impact factor is als o defined
and explained here. In s ection three we attempt to reinforce the concept of impact factor as an indirect meas ure
of vendor’s quality through three s amples s tudies each obtained through s imulat io n . In s ection four the main
finding of our res ults are explained. In s ection five we s ummarize our res ults .
2.1 Z-Score:
Suppos e we are interes ted in determining which Vendor is more cons is tent in his ab ilit ie s and which one
has the greater variability within him. W ould a comparis on of the s tandard dev ia t io n s o f the two s ets of raw
s cores give us the ans wer? The reply to mos t of thes e ques tions is in the negative. W e are ext re me ly limited
in making d ire c t c o mparis ons in terms of raw s cores for the reas on that raw s core s cales are arbitrary and
unique. W e need a common s cale before comparis ons s uch as we have called for can be made. Standard
s cores furnis h one s uch common s cale.
A s tandard s core s cale has a mean of zero and a s tandard deviation of 1.0.
Standard s core [(Garret (1966))] corres ponding to a raw s core X and to a d e v ia t io n from mean is defined as
follows :
(1)
Clearly y
0 as the vendor mus t produce goods of at leas t one kind/year in order to
qualify to be a potential vendor (or els e he is not cons idered in the analys is !).
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Obs erve that in this cas e as t e n d s t o in finity, Quality tends to 1. On the other hand, as tends to
1 , quality tends to zero. However it is unders tood here that quality will neve r b e ze ro a s n o v e ndor can be
perfect if judged through I.F. The cas e of being 1 which is quite pos s ible is being s eparately dea lt with
in cas e 4.
Cas e 4: If =1, we s ay that qua lit y is t h e minimum expected for the vendor for in this cas e the vendor
is getting as many offers as the number of different types of good s (either one offer for each type or more
than one offer in s ome to compens ate for no offer in others ). In proba b ilis tic terms s ince quality å [0,1], we
ma y d e fin e t his minimum expected quality as the expectation of the minimum or first order statistic for a
random sam p l e fr o m U[0,1] distribution. For practical purpos e we s hall take a large number of s amples each
o f s ize equal to the number of vendors and find the minimum s ample obs ervation (value of firs t order s tatis tic)
for each s ample. Next we find their mean, which giv e s a n e s t imate of the minimum expected quality of the
Evidently the final value of quality s ays Q will be in (0, 1]. Hence we can s afely apply the mathematics
that we normally do for quality although the interpretation of quality as judged from the I.F. is different.
W e hereby claim a novelty in our approach to vendor s election p ro b le m, t h rough the us age of Z-Scores
as a s tandardized s core in that the further analys is for optimal allocation will now be bas ed on Z-Scores rather
than the original data. However Z-Score has been us ed in A HP in v o lv in g o n ly pair-wis e comparis on of data.
Ours is a more general s etup. Secondly, th e u s e o f impact factor as an indirect meas ure of quality is a totally
new endeavour. This will be reinforced through s trong s imulation res ults .
M ax (TVP) = ( 2)
Subject to:
Capacity Constraints:
A s vendor i can provide up to Vi units of the product and its order quantity (Xi) s hould be equal or le s s
than its capacity, thes e cons traints are:
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Xi # Vi , i=1, 2 … n. (3)
On the other hand, aggregate Vendors ’ capacity s hould be equal or greater than demand, therefore,
(4)
Demand Constraint:
A s the s um of the as s igned order quantities to n vendors s hould meet the buyer’s demand, it can be s tated
that
(5)
Quality Constraint:
Since Q is the buyer’s maximum acceptable defect rate and q i is the defect rate of the i t h v e n d o r, t h e
quality cons traint can be s hown as
(6)
Crisp M odel:
The final integrated linear programming model (cris p) can be s tated as
M ax (TVP) = ( 7)
Subject to:
2.2.2 Fuzzy Sets and Fuzzy Numbers [ Klir and Yuan (2002)]:
Fuzzy Set:
The characteris tic function of a cris p s et as s igns a value of either 1 or 0 to each individual in the univers al
s et, thereby dis criminating between members and nonmembers o f t h e cris p s et under cons ideration. This
function ca n b e generalized s uch that the values as s igned to the elements of the univers al s et fall within a
s pecified range and indicate the members hip grade of t h e s e e le me nts in the s et in ques tion. Larger values
denote higher degrees of s et members hip. Such a function is called a membership function, and the s et defined
by it a fuzzy set .
The mo s t c o mmonly us ed range of values of members hip functions is the unit interval [0,1]. In this cas e,
each membe rs h ip fu nction maps elements of a given univers al s et X, which is always a cris p s et, into real
numbers in [0,1].
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The support of a fuzzy s et A within a univers al s et X is the cris p s et that contains all the elements o f
X that have nonzero members hip grades in A .
The height, h(A ), of a fuzzy s e t A is t h e la rges t members hip grade obtained by any element in that s et.
Formally,
A fuzzy s et A is called normal when h(A )=1; it is called subnormal when h(A )<1.
Fuzzy Number:
To define a fuzzy number, a fuzzy s et A on R mus t pos s es s at leas t the following three properties :
1. A mus t be a normal fuzzy s et;
2. á A mus t be a clos ed interval for every á g (0,1];
3. The s upport of A ,0 +A , mus t be bounded.
A fuzzy number of the univers e of dis cours e U may be characterized by a triangular dis tribution
fu n c t ion parameterized by a triplet (a, b, c) s hown in Fig.5. The members hip function of the fuzzy n u mb e r
is defined as
The TFN is eas y to us e and int e rp ret. For example in VSP a very s ignificant weight for s pecific criteria
can be meas ured by a TFN and denoted by (43000,44181,45000) (Table 4). A dditio n a lly t h e T F N can als o
be us ed to repres ent the quan t it a t iv e terms . For example, “approximately equal to 790” can be repres ented by
(787,790,792);”approximately between 765 and 769” can be repres ented by (765,767,769).
à (+) = (a 1 , a 2 , a 3 ) (+) (b 1 ,b 2 ,b 3 ) = (a 1 +b 1 ,a 2 +b 2 ,a 3 +b 3 ),
à (-) = (a 1 ,a 2 ,a 3 ) (-) (b 1 ,b 2 ,b 3 ) = (a 1 -b 3 ,a 2 -b 2 ,a 3 -b 1 ),
à (*) = (a 1 , a 2 ,a 3 ) (x) (b 1 ,b 2 ,b 3 ) = (a 1 b 1 ,a 2 b 2 ,a 3 b 3 ),
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à (÷) = (a 1 , a 2 ,a 3 ) (÷) ( b 1 ,b 2 ,b 3 ) = ( a 1 / b 3 , a 2 / b 2 , a 3 /b 1 ).
á-cut:
á
Giv e n a fuzzy s et A defined on X and any number á å [0,1], the á-cut and the s trong a-cut, A , a re t h e
cris p s ets
That is , the á-cut (or the s trong á-cut) of a fuzzy s et A is the cris p s et á A (or the cris p s et á + A) that
contains a ll t h e e le me n t s of the univers al s et X whos e members hip grades in A are greater than or equal to
(or only greater than) the s pecified value of á.
Defuzzification:
The defuzzification of a triangular fuzzy number (a, b, c) is equal to
(9)
M ax (TVP) = (10)
Subject to:
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Numerical Example:
A s s ume that the management of a jus t in time (JIT) manufacturer decides to choos e their bes t Vendors
and as s ign their optimum order quantities to maximize th e total value of purchas ing. The main criteria for
vendor s election are Cos t, Quality and Service. Ten vendors are inclu d e d in the evaluation proces s and three
s amples of data randomly generated us ing M onte Carlo s imulation [Kennedy and Gentle (1980)] are s ho wn
in Tables 1-3. The fuzzy data repres ented by triangular fuzzy numbers are s hown in Tables 4-6. A ls o the three
programs are s hown in Appendix through which data h a v e been generated from s pecific probability
dis tributions as detailed next. Suppos e t h e b u y e r w is hes to find the bes t vendor and their optimum order
quantities , if demand is 1000 units a n d ma ximu m acceptable defect rate is different for the three s amples (s ay
0.15, 0.1 and 0.6).
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In order to s olve t h e s e problems , two types of calculations were carried out: Z-Scores and Linear
Programming optimization for both fuzzy and cris p cas e. The s teps of the algorithm are defined as follows :
S tep 1: The data, which has been g e n e rated randomly for ten vendors for evaluation, follows uniform
d is t ribution. The impact factor is calculated from data generated by us ing the four cas e s tudies [Kaur an d
Chakraborty, (2007)].
S tep 2: W e calculate t h e Z -S c o res for each vendor us ing data from Tables 4-9 for both fuzzy and cris p cas e.
Tables s how the Z-Scores for the ten vendors . The Z-Scores are calculated us ing equation (1). A s far as fuzzy
Z-Scores are concerned we us e the s ame formu la a s fo r cris p cas e, except that we defuzzify it us ing equation
(9).
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Comment: The highes t allocation goes to the ninth vendor whos e quality in terms of impact factor was .12195,
which is good enough. This vendor als o had the highes t Z-Score, which is contributed by high price and high
capacity. High capacity is a qualification. The logic s upporting high price is that he mus t be s upplying products
of good quality with reas onably high price. Of cours e he als o had a maximum time de la y b u t this is
outweighed by the other qualifications .
Cas e 2 :FUZZY
Comment: In fuzzy cas e als o the maximum allocation went to the ninth vendor whos e alloc a t io n order is s ame
as in cris p cas e i.e.893. However the value of the objective function is more which is e xp e c t e d fo r t h e fuzzy
cas e where becaus e of members hip function the range of the objective function is much wider.
FOR S AMPLE 2
CAS E 1: CRIS P
Comment: The highes t a llo c a t io n goes to the s eventh vendor, whos e quality in terms of IF is .2083, which is
fair enough. This v endor als o had the highes t Z-Score, which is contributed, by high cos t but not the highes t
capacity (s econd highes t) or highes t time delay (fo u rt h h ighes t). The interpretation for high cos t and high
capacity is s ame as before.
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CAS E 2: FUZZY
Comment: The maximum allocation goes to the ninth vendor i.e. 893 (s a me a s c ris p cas e). The value of
objective function is expectedly more than the cris p cas e beca u s e o f a n increas ed range in members hip of
objective function value.
S AMPLE 3
CAS E 1: CRIS P
Comment: Here the highes t a llocation goes to the s ixth vendor whos e quality in terms of IF is .5556, which
is not good enough. In terms of Z-Scores cos t is s econd high e s t but Capacity and time delay are not high
enough. A ls o quality as judged b y IF is moderate, it is to be unders tood that the optimal allocation which we
have done is a cas e of cons traint optimization and as s uch vendor may get an optimal allocation for a s pecific
s ample.
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CAS E 2: FUZZY
Comment: Here maximum allocation goes to the s ixth ven d o r (s ame as cris p cas e). A gain the value of
objective function is all time high.
S tep 3: Once the Z-Score are calculated, we us e thes e Z-Scores as coeffic ients of the objective function
(i.e.Ri). Us ing equations (7) to (8) as LP P fo rmulations we calculate the order quantities to be allocated to the
vendors .
S tep 4: In o rd e r to find the maximum order quantities TVP we formulate the LPP model us ing equations (7)
and (8) of the final model. The above LPP has been s olved us ing t h e s o ft w a re LINDO 6.1.The optimal
s olution for the above formulation are s hown in Tables (4-9) for both fuzzy and cris p cas e.
For s ample one , w e o bs erve that the value of objective function is very high for fuzzy cas e (22198.59)
compared to cris p cas e (9677.909)
W hen we look at the Z-Scores the valu e s are very high for fuzzy cas e compared to cris p cas e. The
allocation of order is according to higher value of Z-Sc o re s . In both cas es higher allocation is to the ninth
vendor and value is 893 (both cas es ). There is varia t io n in value of Z-Scores for next highes t Z-s cores i.e. for
fuzzy cas e the next highes t Z-Score is for eight vendor and order allocated is 107 a n d fo r cris p cas e the next
h ig h e s t Z -S c ore is for s ixth vendor and allocation is 107.So there is uniformity in value of allocation even
though the vendors are different. A ls o the vendor with IF=1 i.e. w o rs t v e n dor the value of Z-Scores is
minimum for s eventh vendor and allocation is zero for both cas es .
For s ample two again here value of objective function is highes t for fuzzy cas e compare d t o c ris p c a s e .
The value of Objective function (fuzzy cas e) is 15855.09
In s ample two we obs erve that the value of Z-Scores is highes t for s eventh ven d o r (fo r b o t h fuzzy and
cris p cas e). The highes t alloca t io n is 907 fo r b oth the cas es . If we look at the impact factor it is tending
t o w a rds zero implying that the quality is bes t. For the next highes t Z-Scores is different for both the cas es .In
cris p cas e it is t h e fo u rth vendor getting an allocation of order 93.In fuzzy cas e it is the tenth vendor getting
an allocation of order 93.For IF=1,the Z -S c o re s a re not the lowes t as compared to s ample one. But the
allocation of order is zero being wors t in quality.
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In s ample three here the valu e o f o bjective function is very high for fuzzy cas e i.e. 18267.86 compared
to cris p cas e where it is 8993.492.
The highes t value of Z-Scores is for vendor s ix (both fuzzy and cris p cas e). The allocation of order is 805.
Th e n e xt h ig h e s t Z-Score is for vendor two (both fuzzy and cris p cas e). The order allocation is 195 for both
the cas es . No wors t vendor has been reported s ince we do not have IF=1.
Conclusions:
From above obs ervations of the res ults from the three s amples we obs erve that res ults for fuzzy cas es are
definitely better than cris p cas e probably due to randomnes s of data generated by s imu lation. The value of
o b je c t iv e function being almos t double for fuzzy cas e compared to cris p cas e. A ls o the vendor with h ig h e s t
Z-Scores was allocated the highes t order firs t. The maximum allocation was for the highes t Z-Scores .
In each s ample whether for fuzzy or cris p the highes t allocated vendor als o had a moderate to good quality
in terms of the impact factor. S in c e t h e s a mp les were randomly s elected, it means that the impact factor may
be regarded as an indirect meas ure of quality. W e feel the pres ent res ults to be s tronger as compared to thos e
of [Kaur and Chakraborty, (2007)] where the highes t allocation went to t h e v e n d o r with the bes t IF in that
the previous cas e was on a s econdary data.
In cas e of large number of vendors , A ndrew’s plot [Kaur and Chakraborty, (2007)], can be effectively
us ed for identifying clus t e rs of vendors and keeping only one (s ay the one with bes t impact factor) for
cons ideration and leaving the res t thus reducing the s earch s pace for final optimal allocation.
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APPENDIX
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