Pre-Welcome Calling Script for Account Opening

(To be followed and filled by the BOM)

1. Thank you note: “Thank You for providing us with the opportunity to be your banking
partner. Trust, the sourcing employee has explained to you the features of the account that
you have chosen to open with
2. KYC Documents to be confirmed from the customer: -
Identity proof BOM to verify if the name matches with all
the proofs collected. In case of any
Signature proof (dual signature declaration difference, in any of the proofs, dual name
to be collected on case-to-case basis). declaration to be obtained with the
supporting and the linkage documents, with
BM approvals, if any. (refer Process note /
Address proof
KYC list).

3. Features and benefits of the product to be detailed to the customer.

4. Cash deposit / withdrawal charges / AMB/ AQB to be explained.
5. Mode of operation to be confirmed
6. Nomination to be confirmed. (Especially for single accounts).
7. Demographics such as Address (Door number, landmark, street number, street name to be
verified along with the area Pin code).
8. Email id to be spelled to the customer for reconfirmation.
9. Amount mentioned on the initial cheque to be ascertained.
10. IP cheque details to be confirmed.
11. Ten digit mobile number is verified for its correctness to which the pre-welcome call is made
12. If the account is a Joint account holding for eg: either or survivor/s care should be taken to
verify that the 2nd Applicant is not mentioned as the Nominee to the account. The nominee
should be a separate individual other than the Account Holders.

I confirm that all the points mentioned above from sl no. 2 to 12 are verified for its correctness
and wherever required, the details are explained to the customer wrt to the charges and
features of the product.

Date of calling: __________________________ BOM Name: _________________________

Time of calling: __________________________ BOM Emp ID: ________________________

Registered mobile number to which the calling BOM Full Signature :__________________

has been done: __________________________

Branch Stamp:
Date of submission of the AOF, KYC documents
to the sales officer by the customer:
_______________________________

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