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What is a stakeholder?
➢ Keeping stakeholders informed about the project during the execution phase,
including unfriendly stakeholders and minimizing their potentially
adverse effects on the project
Receivers Supporters
Suppliers - Understand requirements & build the - specify business objectives & need the
- supply requirements - solution - requirements to achieve the business
objectives -
• Project Sponsor • Development Team Members • Project Sponsor
• Customers • Designers • Business Process Owner
• Users • System Architect • CEO
• Business SMEs • QA and Testing • CFO
• Business Process Experts • Network Engineer • CIO
• Business Rules Experts • DBA • Project Investors
• Technical SMEs • Data Warehouse Experts
• Internal Auditors • ETL Experts
• Compliance Officers • Workflow Rules manager
• Market Analysts • Business Continuity
• Legal • Security
• Organizational Change • Configuration Management
• Help Desk • End User Training
• Rule Book Owner • Business Rulebook Owners
• Maintenance and Support Staff
• Help Desk
• Technical Writers
Prepare a Stakeholder Matrix
Participation
Type Inform Consult Partner Control
Stage
Needs
Assessment
Planning
Implement
Monitoring &
Evaluation
Exercise
1. An online store
2. “Ghiseul.ro”
Power/Interest Matrix
Promoters: Are both powerful and interested.
Their co-operation is of key importance for
new strategies. These are the stakeholders you
spend the most time and effort in managing.
The RACI
matrix
describes the
roles of those
involved in
project
activities.