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Dear Sir/Madam,
Yes [ ] No [ ]
Q5:- What is your satisfaction level rate about “Services” provided by Big Bazaar?
Q6:- Do you satisfied with the information about products which is provided by
employees or boards of Big Bazaar to you?
Q7:-Do you think that the service of discount offered by Big Bazaar attracts you for
impulse buying?
Yes [ ] No [ ]
Q8:- How is the customer assistance & support process in Big Bazaar?
Yes [ ] No [ ]
Q10:-Do you feel the goods offered on Big Bazaar are costlier as compare to other
shopping malls?
Yes [ ] No [ ]
Q11:-Rank the following features/aspects that encourage your purchase in Big Bazaar?
Quality of Goods [ ]
Price [ ]
Location [ ]
Facilities [ ]
Good Brand [ ]
Ambience [ ]
Convenient [ ]
Q12:-What is your overall satisfaction level rate about services provided by Big Bazaar?
Neutral [ ] Dissatisfied [ ]
Q14:-How was your Overall Experience in Big Bazaar? (1 to 5, 1 for Low 5 for High)