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Choose the correct options from a, b, c, as clogged basin/toilet, non-

d or e! functioning shower, or broken bed. The


supervisor needs to know for how long
1. The duties of keeping the areas of the
it will be out of order and is
hotel clean, tidy, hygienic, and
responsible to get it into order as fast
pleasant. It also performs the duties
as possible.
pertaining to decoration of hotel a. Check-Out
premises. b. Double Lock Room
a. Housekeeping c. Guest Refuse Service
b. Food and Beverage d. Out of Order
c. Front Office e. Do Not Disturb
d. Security 6. The room status when guest has
e. Sales and Marketing vacated and the room still needs to be
2. It is responsible for guest check-in and
prepared for selling.
check-out, mail and information a. Check-Out
services, and concierge services such b. Double Lock Room
as tour booking, reserving theatre and c. Guest Refuse Service
restaurants, providing airport taxi d. Out of Order
service, etc. e. Do Not Disturb
a. Housekeeping 7. A room with two locks, one by hotel
b. Front Office and the other personal lock put by the
c. Security guest.
d. Sales and Marketing a. Check-Out
e. Food and Beverage b. Double Lock Room
3. The department is responsible for c. Guest Refuse Service
preparing menus, foods, and managing d. Out of Order
inventory of food and beverage items. e. Do Not Disturb
It includes food and beverage 8. In the context of hotel, the term of this
preparation and service for restaurant, section is used for booking a particular
lounge, coffee shops, bars, parties, and accommodation in the hotel by a guest
room service. for a period of time.
a. Housekeeping a. Reservation
b. Front Office b. Banquets
c. Food and Beverage c. Guest Relation Officer
d. Sales and Marketing d. Reception
e. Security e. Lobby
4. The department is responsible for 9. People who travel for fun are called . . .
interviewing and recruiting qualified .
staff to be placed at appropriate a. Tourists
positions. They also conduct exit b. Tourism
interviews for the employees who wish c. Tour
to quit the work. d. Travel
a. Housekeeping e. Leisure
b. Front Office The following text for question 10 to 14.
c. Human Resource
d. Sales and Marketing When guests arrive at a hotel or
e. Food and Beverage call to make bookings, the hotel
5. The status of room is not ready for receptionist is usually the first person they
selling because of some problem such
speak to. It is up to the receptionist to c. Large hotel
make guests feel welcome and to deal d. Larger hotel
efficiently with enquiries. Their tasks are e. Home stay
likelyto include: allocating rooms to 13. Which statetement is not correct based
guests, takingand passing on messages, on the text?
putting togetherbills and taking payment, a. Reception might work shifts.
and handling foreignexchange, helping b. There are opportunities for hotel
guests with requests, e.g.asking receptionist working part time.
c. In smaller hotels, there migt be a
housekeeping for extra bedding or
small team of receptionists.
storingvaluables in the hotel safe.
d. Reception desk in larger hotels
In a large hotel, receptionists use a
often stay open all night.
computerto handle reservations, and may
e. In a small hotel, they might do
also use atelephone switchboard. They
non-reception tasks too-like
may employ salesskills to encourage
serving drinks.
guests to upgrade to a betterroom or eat in
14. The following are main tasks of hotel
the restaurant, for example.
receptionist, except ....
In larger hotels, there might be a
a. allocating room to guests
smallteam of receptionists, each with b. taking and passing on mesages
specific duties.In a small hotel, they might c. putting together bills and taking
do non-receptiontasks too-like serving payment, and handling forign
drinks. exhange
Reception desks in larger hotels d. enjoying dealing with guest
often stayopen all night, but in smaller e. handling guest complaint
hotels night-timeduties might be taken 15. These are usually white, and folded in
over by the porter. Workinghours can the style of the restaurant.
include days, nights, weekendsand public a. place mats
holidays. Receptionists might workshifts. b. table runners
There are opportunities for working c. napkin
parttime or only in the holiday seasons. d. buffet skirts
e. tray cloth
10. What is the main job described in the 16. The term used for all the plates, bowls,
text? cups, saucers and dishes used to serve
a. hotel manager and eat food. These items are usually
b. hotel porter made of china or porcelain.
c. hotel receptionist a. cutlery
d. hotel waiter b. restaurant linen
e. hotel room boy c. restaurant furniture
11. A hotel reception may also d. crockery
a. handle reservation e. cocktail
b. talk to customer 17. The study of health and the prevention
c. serve drinks of the dease.
d. encorage guest to order foodss and a. medicine
drinks b. hygiene
e. make up room c. life saving
12. Where does a receptionist ussually use d. first aid
a computer to handle reservations? e. emergency
a. Small hotel 18. They are often responsible for
b. Smaller hotel spreading disease and bacteria.
Therefore you should take every d. describe how the smoking is not
precaution to have pest free allowed
environment to avoid guests falling ill. e. persuade readers that smoking must
a. Pest control be banned
b. Engineering 21. Smoking in a restaurant is impolite.
c. Cook (paragraph 2).
d. Waiter The synonym of the underlined word is
e. Gardener ....
19. Identitified the napkin folding beside: a. rude
a. cockscomb or bird of paradise b. polite
b. triple wave c. delicate
c. candle d. sensitive
d. fan e. kind
e. rose 22. The statements below are true based on
This text is for number 20 to 23. the text, except . . . .
a. Smoking is dangerous
Smoking in a restaurant does not b. Smoking makes us better
only give the bad impact to the active c. Smoking is unhealthy for the
smokers but also the passive ones. smoker
d. Smoking must not be allowed
Smoking in a restaurant is impolite. e. Smoking harms to the others
The smell of the smoke affects all people 23. What is the main idea of the second
and can turn them off their food. People paragraph?
pay to taste good food and not to be put off a. Smoking in a restaurant is rude to
by foul-smelling smoke. do
b. Passive smoking is made by a
Besides, smoking harm the others
smoker
especially passive smokers, that is, c. Cigarettes cause heart and lung
breathing in smoke made by a smoker, can disease
lead to asthma attacks and even cancer. d. Smoking in restaurants must not be
Finally, smoking is dangerous and allowed
a health risk to the smoker. Cigarettes e. The smell of the smoke affects all
cause heart and lung disease and people do people
not smoke anywhere, not just in
restaurants.
Choose the correct statements of
Regarding to the bad impacts,
abbreviations used in housekeeping for
smoking must not be allowed in any
question 24 to 28!
restaurants.
24. CO
20. The communicative purpose of the text
a. The room status when guest has
is to . . . .
vacated and the room still needs to
a. explain how the smoking can be
be prepared for selling.
dangerous
b. A room with two locks, one by
b. retell about some positive effects of
hotel and the other personal lock
smoking
put by the guest.
c. persuade readers with the smoking
risk
c. The privacy tag depicts that the d. The status of the room as occupied
guest does not wish to be disturbed by the guest or displays signs of
by housekeeping. being occupied by the guest.
d. The status of the room as occupied e. The status of the guest room when
by the guest or displays signs of the guest has vacated the room.
being occupied by the guest.
e. The status of the guest room when 28. DND
the guest has vacated the room. a. The room status when guest has
25. OC vacated and the room still needs to
a. The room status when guest has be prepared for selling.
vacated and the room still needs to b. A room with two locks, one by
be prepared for selling. hotel and the other personal lock
b. A room with two locks, one by put by the guest.
hotel and the other personal lock c. The privacy tag depicts that the
put by the guest. guest does not wish to be disturbed
c. The privacy tag depicts that the by housekeeping.
guest does not wish to be disturbed d. The status of the room as occupied
by housekeeping. by the guest or displays signs of
d. The status of the room as occupied being occupied by the guest.
by the guest or displays signs of e. The status of the guest room when
being occupied by the guest. the guest has vacated the room.
e. The status of the guest room when
the guest has vacated the room.
26. VC
a. The room status when guest has
vacated and the room still needs to
be prepared for selling.
b. A room with two locks, one by
hotel and the other personal lock 29. First,……the phone receiver.
put by the guest. a. put of
c. The privacy tag depicts that the b. take
guest does not wish to be disturbed c. push
by housekeeping. d. lift
d. The status of the room as occupied
e. pull
by the guest or displays signs of
30. Then, ……..the coin (s)
being occupied by the guest. a. enter
e. The status of the guest room when
the guest has vacated the room. b. move
27. DL c. deliver
a. The room status when guest has d. hrow
vacated and the room still needs to e. change
be prepared for selling. 31. Next,……the number you want.
b. A room with two locks, one by a. call
hotel and the other personal lock b. dial
put by the guest. c. read
c. The privacy tag depicts that the d. press
guest does not wish to be disturbed
by housekeeping. e. hit
32. wait for the dial ……. d. Log Book
a. instaled e. Repair and Maintenance Order
37. Susunan jadwal kerja bagi karyawan
b. connecting pada tiap department di hotel yang
c. connected harus dipasang di tempat yang mudah
d. relate diketahui oleh semua karyawan hotel
e. relating sesuai department tempatnya bekerja.
33. 30. finally,put the ….. back after you a. Daily Guest List
finish the call. b. Guest Directory
a. called c. Working Schedule
b. button d. Log Book
c. cable e. Repair and Maintenance Order
d. stick 38. Daftar harian yang berisi informasi
mengenai jumlah tamu yang menginap
e. receiver
dihotel, tamu yang diharapkan datang
34. We live in the same building ……
besok, tamu VIP yang menginap di
apartment has one bedroom.
hotel, tamu VIP yang diharapkan
a. ours
b. our datang besok, tamu grup yang datang
c. us hari ini dan besok, persentase tamu
d. we yang menginap di hotel.
e. we are a. Daily Guest List
b. Guest Directory
c. Working Schedule
d. Log Book
e. Repair and Maintenance Order
39. Kamar hotel yang ditempati oleh
karyawan atau pimpinan hotel maka
Identify the question (Bahasa Indonesia) tidak dikenakan biaya apapun, dengan
into correct option (English) number 35 kata lain compliment.
to 50! a. Out of order
b. Houseman
35. Buku petunjuk atau informasi yang c. House Use
diperlukan oleh tamu untuk d. In House
mengetahui mengenai fasilitas yang e. Host
tersedia, baik yang ada di hotel 40. Hotel yang menganut sistem dimana
maupun yang berada diluar hotel. harga kamar sudah termasuk tiga kali
a. Daily Guest List makan atau room rate include three
b. Guest Directory time meals yaitu
c. Working Schedule a. Full American Plan
d. Log Book b. Modified American Plan
e. Repair and Maintenance Order c. Continental Plan
36. Daftar permintaan perbaikan alat-alat d. Bermuda Plan
atau perlengkapan hotel bila ada e. European Plan
kerusakan. Pengajuan perbaikan 41. Pemesanan kamar untuk sebuah
diajukan kepada Engineering rombongan yang akan melakukan
Department. pertemuan di hotel. Pemesanan kamar
a. Daily Guest List ini biasanya dibuat oleh sebuah
b. Guest Directory organisasi, perusahaan, atau suatu
c. Working Schedule
asosiasi. Harga kamar yang diberikan a. Guest comment
biasanya adalah harga komersial. b. Guest Complaint
Berdasarkan klasifikasi Pemesanan c. Guest Satisfaction
disebut d. Guest Laundry
a. Individual Reservation e. Guest Activities
b. Conference Reservation 46. Mempersiapkan tempat tidur
c. Group Reservation merupakan satu bagian pekerjaan yang
d. Correspondence harus dilaksanakan oleh pramugraha
e. Guest Comment pada waktu membersihkan kamar.
42. Pariwisata adalah industri jasa, yang a. Make Up Room
menangani (kesatuan) jasa layanan b. Making Bed
mulai dengan transportasi, jasa c. Vacant Room
keramahan, tempat tinggal, makanan d. Occupied Room
dan minuman, dan jasa yang e. Expected Arrival Room
bersangkutan lainnya. Istilah yang 47. Dua kamar yang bersebelahan satu
tepat untuk pengertian diatas adalah sama lainnya yang dihubungkan
a. Tourism dengan pintu penghubung. Kamar
b. Tourist seperti ini biasanya digunakan oleh
c. Tour Agent tamu yang datang bersama keluarga.
d. Tourist Object a. Connecting Room
e. Traveler b. Adjoining Room
43. Menurut kamus Oxford, The advance c. Adjacent Room
learner’s Dictionary adalah: “Building d. Duplex Room
where meals and rooms are provided e. Cabana
for travelers.” Yang dapat diartikan 48. Shift kerja dengan jam kerja mulai
sebagai bangunan (fisik) yang pukul 06:00 – 14:00 atau 07:00 – 15:00
menyediakan layanan kamar, makanan atau 08:00 -16:00 adalah
a. Morning Shift
dan minuman bagi tamu. Yang
b. Afternoon Shift
dimaksud pengertian diatas adalah
c. Night Shift
a. Restoran
d. Midday Shift
b. Tempat Rekreasi
e. Twilight Shift
c. Sekolah Perhotelan
49. Barang-barang uang diperlukan oleh
d. Hotel
tamu namun tidak tersedia di dalam
e. Warung
44. Tujuan dari perusahan perhotelan kamar tamu. Jika memerlukan barang-
adalah tingkat hunian kamar yang barang tersebut tamu dapat
tinggi, lama tinggal yang panjang. menghubungi petugas housekeeping
Istilah pariwisata yang digunakan pada disebut
a. Make up Room
kalimat bergaris bawah adalah
b. Do not disturb sign
a. Room Occupancy
c. Guest complaint
b. Housekeeper
d. Guest directory
c. Room Attendant
e. Guest loan item
d. Room Service
50. Standar penampilan atau grooming
e. Order Taker
45. Apabila tamu yang menginap tidak yang harus diterapkan oleh karyawan
menerima pelayanan yang memuaskan yang bekerja di hotel, baik yang kontak
atau bahkan kecewa atau marah langsung maupun tidak langsung
disebut .... dengan tamu disebut
a. Appearance Standard
b. Guest complaint
c. Guest directory
d. Guest loan item
e. Guest Satisfaction

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