Customer Feedback Analysis Report

Sr Visit Date Concern Company Name Person Name Quality Technical service Response Queries Delivery Satisfaction
No Area Services

1 11/9/2013 Paints Saudi Serpo Co Ltd 7 7 10 7 10 7 48

2 9/9/2013 PolyesterPioneer Fiber Glas Mr. basheer 5 5 10 7 7 7 41

3 9/9/2013 Paints BBC Paint Ch Anwar 7 7 7 7 5 7 40

4 3/9/2013 Paint Sarwat Paint 7 7 10 7 7 7 45

5 3/9/2013 PolyesterMona Culture Mr. Sadik Jazra 10 10 10 7 7 7 51

6 3/9/2013 PolyesterMasna Crystal Mr. M Saleh 5 5 7 7 5 7 36

7 3/9/2013 PolyesterArabian Eagle Co Mr. m Elsman 5 7 7 10 5 7 41

8 3/9/2013 PolyesterAlsager Culture Mr. khalid 10 7 7 7 5 7 43

9 3/9/2013 PolyesterBin Zafrah Group Wael 5 7 7 7 7 7 40

10 1/9/2013 Paint Middle east Paint Mr. Muhammad Haf 7 7 10 10 7 7 48

11 9/9/2013 paint Jotun paint Mr. Yahya Hawsawi 7 7 10 10 7 7 48

12 1/9/2013 PolyesterAl hussaini TradingMr Jerby Vea 7 7 10 7 7 7 45

13 26-08-13 Paint SCI Mr m Ashraf 7 7 7 5 5 5 36

Total 89 90 112 98 84 89 562

Total ponts 130 130 130 130 130 130 780

%age Satisfaction 68 69 86 75 65 68 72.0513

Year -2013
%age
Satisfaction

80.00

68.33

66.67

75.00

85.00

60.00

68.33

71.67

66.67

80.00

80.00

75.00
60.00

936.67

72.05
 Overall Customer's Satisfaction level

85.00
80.00

80.00

80.00
90

75.00

75.00
71.67
68.33

68.33
66.67

66.67
80

60.00
60.00
%age Satisfaction

70
60
50
40
30
20
10
0
1 2 3 4 5 6 7 8 9 10 11 12 13

Nos of Customers
Feedback for the period of Jan- Nov-06
Period
Apr-06 2
May-06 2
Jun-06 1
Jul-06 3
Aug-06 2
Sep-06 1
Oct-06 2
Nov-06 1
Dec-06
 Nos of Complaints

0
1
2
3

2
Apr-06

2
May-06

1
Jun-06
3

Jul-06
2

Aug-06

Months
1

Sep-06
2

Oct-06
Gelling Product Complaints Histogram

Nov-06

Dec-06
Jan-06 1
Feb-06
Mar-06 1
Apr-06 2
May-06 1
Jun-06
Jul-06
Aug-06
Sep-06
Oct-06
Nov-06
Dec-06
 Nos of Complaints

0
1
2

Jan-06

Feb-06

Mar-06

Apr-06

May-06

Jun-06
Histogram

Jul-06
Months Aug-06
Short Weight Complaints

Sep-06

Oct-06
No Complaint

Nov-06

Dec-06