A I C ’ S I N T E R N A L P U B L I C AT I O N F O R E M P L O Y E E S

ALMOST 1,000
STRONG NOW! JUNE
Our first Work Plan Seminar with SGO! ã PAG E 20 2018
AIC ’ S I N T ERN A L P U B L I C AT I O N
F OR E M P LOYEE S

ISSUE

14
JUNE 2018

W HAT’ S UP
THANK YOU FOR
CONTRIBUTING TO THIS ISSUE!

Chua Mui Lee

Human Resource Division

Grace Chiam
Manpower Development
& Resourcing Division

Lai Phui Ching

10 20
Home & Community
Care Division
W HO DO ES WHAT HAPPENING S
Martin Yong
Community Networks
for Seniors Division

Wilson Ong CONT E N T

Residential Care Office

JASON SAYS... 03
EDITORIAL TEAM
MY TAKE ON... 06
Lim Soon Hua
Thiru Gunasegaran
S MM ON BOARD 08

WHO DOES WHAT? 10

MAKING A DIFFERENCE 12

WHAT’S UP! 14
KEEN TO CONTRIBUTE?

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Do note that prizedTEAM is strictly PHOTOS OF THE MONTH 19
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 PRIZEDTEAM JUNE 2018

Dear Colleagues,
Building for The Future
May was an intense and fulfilling month
for all of us. Together as one AIC Family, we
reflected on what we accomplished in FY2017
and aligned our plans for FY2018. Over
the past few weeks, we met MOH’s senior
management on 7th May on our FY2018
workplan, held our annual Work Plan
Seminar (WPS) at the Orchid Country
Club for all AIC colleagues on 8th May,
and organised the Annual ILTC Work-
plan Seminar for the Sector on
11th May. I would like to take this
opportunity to thank all of you
who were involved in organising
these events successfully. ►

JASON SAYS... 03
The many discussions we had over the past
months pointed to a critical need for AIC and
Singapore – to better prepare for the future.
By 2030, one in five Singaporeans will be
over the age of 65. Our needs will grow, and
also become increasingly complex as social
and health issues become more intertwined.
On top of this, our seniors in the future will
be different from those today, being more
educated, affluent, resourceful, demanding
and technologically savvy. They will want to
be more involved in care decisions, demand
a wider range of services and expect better
quality of care. It is imperative that we
continue our efforts to build a system that will
be able to meet their needs in the longer-term.
AIC, and our partners, are pivotal in making
this happen.
Building an integrated community
network for seniors
Across our workplan discussions, we recognised
the need to build a stronger community
network of care around our seniors. AIC has
the capability and outreach network now to
AIC came together with our SGO colleagues for
the first time during our Work Plan Seminar.
04 JASON SAYS...
do so, with the Silver Generation Office (SGO)
joining us and the scaling up of the Community
Networks for Seniors (CNS) initiative. As our
“front office”, SGO’s outreach efforts allow us
to better sense and identify seniors requiring
assistance. With CNS as our “middle office” in
the community, seniors requiring support are
linked to the appropriate services. Well seniors
are encouraged to stay active by participating
in activities in the community (active ageing).
Lonely seniors are connected with friends
(befrienders). Frail seniors are linked with the
health services they need in a timely manner
(care and support). Information on the needs
can then flow back to our service development
divisions within AIC which can serve as the
“back office” to design products and services
which better address our seniors’ needs. With
the SGO and expansion of CNS islandwide by
2020, we can expect many more of our seniors
to receive timely and better quality services.
AIC is now poised (together with our partners)
to provide the entire “end to end” value chain
for seniors in the community. This is indeed a
great and long term challenge for us, and a
rare opportunity that an organisation has
the mandate to do so in the health and social
care arena.
Building the Community Care Sector
to support our seniors
As we move beyond the walls of our hospitals
to anchor care in the community, we must
have strong Community Care partners and a
vibrant and robust Community Care Sector
which can provide the services that our seniors
need. AIC, as an enabling agency, can support
our partners to improve their processes and
enhance their quality of care. Take for example
how ILTC Quality, Innovation & Productivity
Division supported Jamiyah Nursing Home to
improve their showering process for residents.
Showering of wheelchair and bedbound
residents can be tiring and time-consuming.
There are also potential risks for falls for
residents during showers, as care staff can

AIC is now poised
(together with our
partners) to provide
the entire “end to end”
value chain for seniors
in the community.
sometimes be distracted by other activities
such as reaching for toiletries. A visualisation
of the process was done to understand
the work performed by the care staff to
identify areas for improvement. Key changes
made to the showering process included
developing a checklist so that all necessary
items are prepared beforehand. A review of
the workflow was also done to balance the
workload among care staff working different
shifts. Following the improvements, the total
time saved in the entire process of preparing
for and conducting showers was two and a
half hours. The home plans to channel the
time saved towards spending more time
with residents.
Building one AIC Family to be
future ready
While we enable the community and our
partners to support our seniors better, we must
also ensure that all of us at AIC are ourselves
future ready. To quote what Mr Chan Heng Kee,
our Permanent Secretary of Health spoke about
at our AIC work-plan seminar, we are no longer
a start-up or small organisation. Today, AIC is
almost 1,000 persons strong! We have come
a very long way since the days when we first
started some nine years ago when we were
only about 30+ persons. However, while we
PRIZEDTEAM JUNE 2018
do have strength in numbers, we need to
also focus heavily on building up our internal
capabilities and culture.
First, we must look at our own internal
systems. While we want to move fast, we
will need to examine how work processes
can be transformed so that we can be more
productive, more efficient and effective.
Second, we will need to build new and
enhanced capabilities to meet the higher
expectations our stakeholders have of us.
For example, are there technologies that we
can leverage to help us do our work better?
Lastly, we must nurture each other. We
must deepen our skills and provide career
development opportunities for our people
so that we can provide more value for the
clients we serve.
These are not things that only the senior
management should be thinking about.
Every one of us at AIC plays an important
part in shaping our organisation. As we have
more conversations on how we can improve
our AIC culture and processes moving forward,
I encourage you to come forward to share
your ideas and feedback. You will be doing
your part to create an AIC that will be better
prepared to meet the needs of our seniors
in the future.
Last but not least, here’s wishing our
wonderful Muslim colleagues
Selamat Hari
Raya Puasa!
Regards,
JASON C.
JASON SAYS... 05
My Take On...
“Being Happy Even When Things
Are Not Going Your Way”

Guest Contributor
Chua Mui Lee
Deputy Director
Human Resource Division Me with my men, who bring me happiness.

06 MY TAKE ON...
 PRIZEDTEAM JUNE 2018

Recently, I accompanied our SGO colleagues in

their house visits to share with seniors on the
importance of being active and staying healthy
in the community. Together with Simon and
Pei Shi, we visited three homes at Toa Payoh
Lorong 8 over an afternoon. I was impressed
by the seniors who, despite being financially
challenged, proudly told us that they do not
need assistance.

One of them, Mdm Tan1, even shared that

she has been very blessed as she usually seems
to “run” into people who will help her.
Mdm Tan sells eggs at her mother’s stall at
the market. She told us about the time when
her granddaughter had a fall in school. The
granddaughter went home, thinking the
injury was minor. Mdm Tan saw that her
granddaughter was in pain and brought her
to the doctor. The nurse at the clinic advised
Mdm Tan get help from the school on the
medical fees. Mdm Tan took the nurse’s
suggestion, and when the school staff learnt
about Mdm Tan’s financial situation, they
offered to put up a case to MOE to seek
financial assistance. Subsequently, MOE
granted assistance to Mdm Tan and now
her granddaughter’s school fees are fully
subsidised. She even gets books and uniforms
at the start of each school year. Despite the
accident, Mdm Tan still considered herself
blessed and is very appreciative of the help
she received. To me, she is a happy person.
The visits left me reflecting on the importance
of the acceptance of our situation. Forget
about blame, forget about guilt, forget the
“what ifs”. Progress depends on acceptance.
Acceptance means: “This is where I am – and
now I move on.” Acceptance is recognition
that “This is part of my journey”. Very often it
means, “Right now, I don’t know why this had
to be a part of my journey. But I embrace it
anyway and move on”.
1
Name is fictitious to protect the senior’s identity.
There will be times when we feel that things
are not going our way and it seems that
everyone and everything is against us. To
turn things around, we first make peace with
our situation. Mdm Tan’s acceptance of her
situation and appreciation of things that are
going her way made me aware that we can be
happy even in difficult times.
Many a time, we lament over our situation and
look for everything and anything that is not
going right. We compare and we ask: “Why?
Why Me? Why now? Why didn’t my boss/
colleagues see the effort I made to see this
work through?”
Instead of “Why?”, ask “What?”. “What do
I learn from this? What can I do to make it
better? What am I going to do about it?”
Challenges are part of our lives and they are
necessary to help us grow. While we cannot
control how others think, we can control how
we think and what we do.
Happy people don’t bother about whether life
is fair. They focus on what they have.
Mui Lee

MY TAKE ON... 07
SMM On Board
Lai Phui Ching Deputy Director, Home &
Community Care Division

08 SMM ON BOARD

1. What do you find meaningful about
AIC’s work?
Strengthening community care is one of the
game changers in healthcare transformation.
AIC is in a unique position to facilitate that
transformation by working with service
partners to translate policy intents to services
on the ground. It is exciting as it is challenging.
2. How has your experience in your previous
roles prepared you for your current role in
Home & Community Care Division (HCCD)?
What insights did you glean that you will
be applying in HCCD?
My background working in the public
healthcare sector in the past decade and my
time as a pharmacist helps. My previous roles
in the National Healthcare Group required me
to work with multiple stakeholders to deliver
results. This provided me with knowledge and
skills that I can apply in my current role in
HCCD. I also learnt that, in any partnership,
it’s important to be open, to think win-win,
and to always seek to understand first before
we want to be understood. It’s also important
to recognise our circle of influence and
prioritise our work accordingly.
3. What plans do you have in the pipeline
for your area of work?
I would like to spend more time visiting
programme sites to have a better
understanding of how services are being
delivered and the challenges on the ground.
I also hope to spend more time with my teams
to better understand the daily operations
and their challenges. This is so that we
achieve better clarity at work and identify
opportunities to streamline our work and
free up capacity to innovate more.
PRIZEDTEAM JUNE 2018
4. What has been your most meaningful
experience in Community Care so far?
As part of my induction, I visited AWWA Senior
Community Home (SCH) that is housed within
a HDB rental block. It provides accommodation
for low-income seniors without family support
and enables residents to remain integrated in
the larger community they live in. Residents
are empowered to take care of their own
units and daily living needs, with common
amenities such as a kitchen, a karaoke room,
and a laundry room. Some of the seniors have
even found their second chance at love at
the SCH. I didn’t know the existence of such
facilities in the community before I joined AIC.
The visit left a deep impression on me because
it provides a glimpse of how ageing in place
should look like in general.
5. Tell us something about yourself that
few people know.
I love taking photos, especially those of
mushrooms springing up after rain. I find
mushrooms fascinating – they are so diverse
that the number of different species rivals
the number of species in the entire animal
kingdom! They sprout fast and die just as
quickly. I find joy in capturing their most
precious life moments.
SMM ON BOARD 09
The CNSD team put their wits to the test when they took part in “Escape Room” earlier in April.

Who Does What

Community Who we are
Around the clock, we are weaving. Day by day,
Networks for the net is getting bigger. We want to catch

Seniors Division
all of them and keep them in place. It doesn’t
matter if they are healthy or frail, in pairs or

(CNSD) isolated, none shall escape. As long as they are

above 60 years old, we’ll catch them all!

No, we’re not talking about fishing. We are the

“suicide squad” that DS talked about during
Contributed by
the recent AIC Work Plan Seminar! We’re the
Martin Yong, Manager, CNSD Community Network for Seniors Division, and
we’re talking about building a network of care
and support for seniors!

10 WHO DOES WHAT

 PRIZEDTEAM JUNE 2018

What do we do? Frail and vulnerable seniors will also get help
quickly. Aged care services will be stronger and
To support our seniors to age well in place,
coordinated, including RHS Community Nurse
CNSD aims to enhance care integration by
Teams and Community Case Management
coordinating a strong network of health and
Providers.
social support around seniors. We do it through
the “ABC” of CNS. “A” refers to Active ageing,
where we try to keep Well seniors active. This
is done by introducing exercise and social
activities in the heartlands. “B” stands for
Did you know?
Befriending, where we match Lonely seniors
to community befrienders. Under “C” which is
A cultural melting pot
Care and Support, we ensure Frail seniors get 1 In CNSD, other than AIC staff,
necessary health and social support services
we have colleagues seconded from
promptly.
MOH, PA, and Volunteer Welfare
Organisations coming together to
Functional Screening: Quality of work towards a common goal.
health is important, quality of life is
equally important!
It is one thing to age healthily, but it is equally United We Stand,
2 Divided We Still Stand!
important to age happily! We should be able
to enjoy the simple pleasures in life – watch Our operations cover the whole
our grandchildren play, hear their laughter, of Singapore, our seating position
and have a sumptuous family meal with our covers the whole of MND Building
loved ones… Our eyes, ears and teeth are too… You can find us in Annex B,
important! One focus area for CNSD this year is Tower Block, and Annex A!
Functional Screening, which is a screening for
vision, hearing, and oral health. Our aim is to
screen 45,000 seniors every year. Because with Starting with four staff, the
3 strength of CNSD has grown ten-
early detection, we will introduce the right
interventions. fold!
Two years ago, we started with
Going forward… four staff covering three pilot
GRCs. Our team has since grown
In less than 15 years’ time, we will have more
to over 40, covering all 16 GRCs to
than ONE MILLION seniors in Singapore.
operationalize CNS’ “ABC”
Our aim is to roll out CNS islandwide by
i.e., (active-ageing, befriending,
2020 to tackle the challenges of our ageing
care and support) in all 16 GRCs.
population. By then, every neighbourhood
That works out to about two
precinct will have regular, weekly active
of us in each GRC.
ageing programmes. Every lonely senior will
be matched with a befriender/block rep, so
there will be someone looking out for them.

WHO DOES WHAT 11

Making a Difference
Providing peace of mind for a caregiver
(L-R) Irene Tan and Jasmine Lin, Senior
Support & Carer Services Development
Division; and Jimmy Tan, Community
Networks for Seniors Division received
ACES awards for helping a caregiver get
an assistive device for his mother.
Recipients of External Compliment
(Team Category)
12 MAKING A DIFFERENCE
“I have to say that while my impression
of other government agencies has not
always been memorable with regard to
their efficiency, the AIC staff left me very
impressed with their service. This is what
other public services should mimic as role
model.” – Mr Ng, a caregiver
This is perhaps one of the highest
compliments that we at AIC can achieve!
And we have Jasmine Lin and Irene Tan
from Senior Support & Carer Services
Development Division and Jimmy from
Community Networks for Seniors Division
to thank for that.
Mr Ng submitted an application for the
Assistive Devices Subsidy on behalf of his
mother, and was referred to Jimmy and
Jasmine. As he was unsure of the process,
he had many queries. He shared that they
responded to his calls and emails promptly,
and provided him with sound advice
regarding the application.
Once that was done, Irene did a home visit.
He was pleased that Irene was quick to
connect him for an appointment, punctual
for the house visit and provided good
advice on the assistive devices he had
applied for. She even left a good impression
on his mother who lives with advanced
stage dementia.

Here is how our ACES recipients,
Irene, Jasmine and Jimmy
exemplified the qualities of H.U.G:
H .U. G
Serving with Heart
Jimmy, Jasmine and Irene were consistent
and prompt in providing the assistance
and information that was required by
Mr Ng for his mother’s commode and
hospital bed application.
Anticipating Unspoken Needs
To help Mr Ng make informed decision
regarding the best care options for his
mother who recently had a fall, the
team provided him with all the relevant
options, advice and information.
They were also quick to connect with
him for a home assessment and treated
the application with high priority so that
Mr Ng’s mother was able to receive her
commode and hospital bed within
short notice.
Going Beyond the Call of Duty
Irene’s level of care and concern
extended to Mr Ng’s mother left a good
impression on her although she lives
with advanced stage dementia.
PRIZEDTEAM JUNE 2018
Bouquets
The AIC Cares with Excellent Service (ACES)
Programme received many nominations
over the April to May 2018 period.
We highlight some of them this issue!
External Compliment:
Individual Category
Compliment For
Andrea Loh, Community Mental
Health Division
“Special thanks to Andrea for taking such
great efforts & pains within a short period to
arrange and to co-ordinate all stake holders to
help out in the Health Fair. I can confidently say
that only Andrea has the magic to get things
done. Thanks Andrea. With all your support,
Queenstown Active Ageing is confident this
event will be without a doubt a great success.”
From
Gopal Kanapatty, Queenstown
Constituency Office
Internal Compliment:
Individual Category
Compliment For
Wendy Wong Wai Teng, Regional
Engagement & Integration Division
“Wendy was proactive, responsive and quick
in her assistance. She is responsible and
takes it upon her to ensure completions are
satisfactory. I can see the H.UG. attributes as
well as the Core Values demonstrated by her
commitment at work and embodied in her
attitude and behaviour. Well done!”
From
Kelvin Yip, Corporate Development
BOUQUETS 13
What’s Up?
Approximately 300 senior management and
board members of Community Care and RHS
organisations were in attendance for the event.
Bringing our sector leaders together
The fourth ILTC Work Plan Seminar took place
on 11 May 2018. The seminar is organised
yearly by the Regional Engagement &
Integration Division for the Board Chairs and
Senior Management of the Community Care
sector and Regional Health System (RHS). It is
a platform to share national context, MOH’s
priorities and plans, and to invite ILTC and
IGNITING passion in the Community Care sector
Contributed by Grace Chiam, Manpower Development & Resourcing Division
40 Community Care staff came together for the
first run of AIC’s IGNITE Training Programme
from 18 to 20 April 2018. The session they
attended was the first of three modules in the
programme, which is designed to introduce
middle-management staff to the sector.
14 WHAT’S UP
Here is a round-up of what kept our
colleagues busy in April and May!
RHS partners to collaborate to realise these
plans. It also provides an avenue for our
partners to share ideas, best practices and
build networks.
Key highlights of the seminar included:
– Sharing on 2018 priorities by Chan Heng
Kee, Permanent Secretary, MOH
– The National Healthcare Group’s (NHG)
efforts in integrating the community by
Dr Wong Sweet Fun, Deputy Chairman,
Medical Board, NHG
– “Innovating to be Future Ready” –
a cross-sectoral sharing by Chia Choong
Yeen, Director, Corporate Planning
and Management Department,
Ministry of Manpower
– Launch of AIConnect, a one-stop portal
for the sector: www.aic.sg/aiconnect
It was also announced that the seminar will
be named the “Community Care Work Plan
Seminar” from next year onwards.
Prema Govindan, Deputy Director, Ageing Planning
Office shared about the Action Plan for Successful
Ageing which outlines how Singaporeans will be
supported to live well and age gracefully.
Participants also had the opportunity to participate in
Meals on Wheels, facilitated by TOUCH Home Care.

Honouring our working people
Contributed by Wilson Ong, Residential Care Office
May Day is celebrated by many countries by
honouring our working people. On 1 May,
representatives from AIC’s Management &
Union Branch marked the occasion by joining
the May Day Rally at D’Marquee Downtown
East. The event was attended by Prime Minister
Lee Hsien Loong; Chan Chun Sing, immediate
past NTUC Secretary General and Minister
for Trade and Industry; and Gan Kim Yong,
Minister for Health.
During the event, PM Lee highlighted that
while technological advancements in some
sectors (e.g., Transport, Banking, Retail and
Logistics) have proven useful for consumers,
it is imperative for Singapore to embrace
the changes, stay relevant and mitigate the
disruptions caused to workers and businesses.
In particular, the Labour Movement plays
a “critical role” by providing training and
upgrading for members through various
platforms and most importantly, “nurture in
workers the mindset of lifelong learning”.
On day two of the programme, participants attended
a tour at St Luke’s ElderCare (SLEC) Ayer Rajah Centre.
The tour was conducted by Dr Kenny Tan, CEO, SLEC
(middle, in light purple).
To conclude the module on the third day, three
Community Care staff who had joined the sector
through the Senior Management Associate Scheme
shared about their experiences.
PRIZEDTEAM JUNE 2018
AIC representatives, Wilson Ong and Chua Mui Lee
(second and third from left) with members of the
Healthcare Services Employees’ Union (HSEU) and
Gan Kim Yong, Minister for Health (second from right).
Minister Chan shared how the butterfly
represents the Labour Movement’s resolve to
work with industries, companies and working
people to transform the economy, overcome
challenges – akin to how a butterfly evolves
in its various life stages. To achieve this, the
Labour Movement will continue to expand
the range of products and services to care
for working people, ensure fair workplace
practices for them and grow with them.
Here’s what some
participants thought
about the programme:
“A lot of insightful sharing, very
relevant. [The presenters] were open
to discussion, very transparent. ”
– Elton Tan, Vanguard Healthcare
“Good curriculum which provides
not only theoretical information, but
also attachment to providers which
gives a better understanding on what
the sector is doing as well as the
challenges they face.” – Felicia See,
Home Nursing Foundation
WHAT’S UP 15
Newbies QUESTION 1
Which AIC core
QUESTION 2
We just had our Work

on the block value do you most

identify with and
why (Professionalism,
Let’s welcome our new Respect, Innovation,
colleagues who joined us Zest, Empathy, Diversity
and Teamwork)?
in April and May!
Plan Seminar which
marks the start of a
new work year. What
is a new work project
that you are looking
forward to?

Mansor Mohd Mohter Jessica Soon

Home & Community Care Division Senior Support Carer Services
(HCCD) Development Division (SCD)

A1: Teamwork. Just like in the cartoon series
Captain Planet: each planeteer may have a
special power but when their powers are
combined, they are infallible! A2: Working
with Kidney Dialysis Foundation on a new
pilot to get ACPs done for clients on dialysis.
These patients are highly susceptible to
complications, making ACP very crucial.
Keith See
SCD
A1: Diversity. With our workforce coming
close to a thousand, we bring together
different work experiences, behaviours and
ideas. The process of working together may
not always be smooth sailing but through
this journey, we can and will learn to respect
our differences and be able to learn from
one another. A2: All projects are important
in our common commitment in serving the
silver generation not only as One AIC but
as one nation. From the Post Engagement
Form, e-Financial Assistance Scheme System
to e-Marketplace, I look forward to see their
successful implementations.

A1: Empathy. To me, our work in AIC requires

us to relate to the thoughts, emotions or
experience of our seniors so that we can
better design our programmes and assistance
schemes to serve or meet their needs. A2:
Development of a new IT system to enable
the public to apply for financial assistance
schemes.
Philip Chan
ILTC Quality, Innovation &
Productivity Division (QIPD)
Lum Hoi Fatt
Corporate Services Division (CSD)
A1: Empathy. As we work closely with the
elderly, it is essential for us to be able to put
ourselves in their shoes to fully understand their
situations, so that the appropriate assistance
can be rendered to them. A2: With the merger
of SGO and AIC, it will be exciting to see the
integration and alignment of work processes.

A1: Innovation. We innovate because we need

to solve current and future problems. We can
Chen Liffong
have brilliant ideas, but if we can’t get them
across, our ideas will stay where they are. Let’s Community Mental Health Division
make some calculated risks and take steps (CMHD)
for a better future. A2: The rollout of Health
A1: Professionalism. It is fundamental to our
Productivity Fund’s (HPF) second tranche. By
work. A2: Integration of SGO with AIC. More
tapping on the HPF, I hope to collaborate closely
can be achieved with the strength of these
with community care providers so that they can
two organisations becoming one.
reduce laborious tasks and increase care time for
the elderly.

16 NEWBIES ON THE BLOCK


Deon Lim
Community Networks for Seniors
Division (CNSD)
A1: Diversity. Differences between people
should not act as barriers that keep us apart
but rather, a great opportunity to understand
each other, embrace our differences and
work towards a common goal. That way, our
achievements can be valued as manifestations
of our shared struggles. A2: Really looking
forward to working with our SGO colleagues
to provide the support our seniors deserve.
Spencer Yuen
CMHD
A1: Professionalism. I always believe that
I should try my best in whatever I do. A2:
The establishment of a MOH Masterplan for
Caregivers and see how AIC supports it.
Velverie Seng
CSD
A1: Teamwork. A successful leader never
walks alone and I always believe that a great
team creates a better impact. Therefore, it
is important to work together to achieve
the common goal and strive to a greater
milestone. A2: Streamlining the process to
increase productivity.
Coral Cai
CMHD
A1: Respect and Diversity. These are the most
important elements for great ideas to become
real with good intentions. It is very important
to respect differences, welcome diversity,
and each of us is unique while we all come
together for a common good. A2: Accessibility
and Integration of Care – Integrated
Community Living, Ageing in Place.
PRIZEDTEAM JUNE 2018
Goh Bee Leng
QIPD
A1: Teamwork. It is through team effort,
we can provide a more caring and holistic
care for the seniors. A2: My new role will be
supporting the clinical QI collaboration with
NHs. This will be an exciting and learning
journey for me as I assist the NHs in basic
safety areas such as Falls, pressure injuries,
medication incidents etc.
Veronica Lee
CSD
A1: Respect. This is so fundamental but yet
many times it is easily forgotten when we
carry out our duties. Respect for diversity is
important so that the best in each individual
can be leveraged, and having respect is also
part of professionalism in the workplace.
A2: I will be supporting the MDRD and PCD
in their communications efforts. Looking
forward to their events and work which is so
important for the sector.
Liao Weifen
HCCD
A1: Professionalism. I take pride in producing
work that meets a certain standard and
likewise appreciate work that is thought
through, packaged and presented
professionally. Teamwork is important too as
I gather energy through positive interactions
with others. A2: Caregiver support
development is exciting as it is a segment that
is currently unchartered as a new model of
care. Weaving backend services to support the
new landscape of CNS networks is an exciting
next phase for the more stable programmes
and services.
NEWBIES ON THE BLOCK 17
Places to Eat
prizedTEAM asked you, our readers, for
recommendations on your favourite eating
places. Here are some suggestions!

Recommended By
Tham Li Shan (right)
Human Resource Division

Why Do You Like It?

There is a variety of sushi and fresh sashimi for your
selection. The staff are friendly and always ready to offer
Value-for-money set lunches suggestions. Price range: From $15/pax

Sushi Kou, 1 Tras Link, Singapore 078867

Recommended By
Grace Chiam
ILTC Manpower Development & Resourcing Division

Why Do You Like It?

A simple dish made perfect
Delicious Nasi Lemak and Cendol here are to die for.
The magic is in the fabled “single-origin” coconut milk
that infuses a special fragrance into the rice of the
nasi lemak. The coconut milk is apparently freshly
squeezed from weekly shipments of Mawa coconuts
from a single plantation in Sabak Bernam, Selangor.
Price range: From $13/pax

The Coconut Club, 6 Ann Siang Hill,

Singapore 069787

Recommended By
Raquel Lee
Corporate Services Division

Why Do You Like It?

Try it when you feel like having
something soupy on a rainy
day. It’s not the best but at
least they tried to make this
vietnamese cuisine authentic.
Price range: From $5/pax
Pho-bu-lous
Send us pictures of
your yummy lunch!
Submit a photo of yourself and a
meal you had to prizedTEAM@aic.sg.
If your picture is selected, you’ll
receive a $10 voucher.

Pho Hanoi, 7 Maxwell Rd,

#02-104 Amoy Street
Food Centre

18 PLACES TO EAT
 PRIZEDTEAM JUNE 2018

Photos
of the month
You voted, and we listened! Here are
two colleagues with the most-voted
photos in our Photo Gallery last month.

Fan Fans ä

Taken by Hansome
Michelle Wong Mee Heng,
Care Transition Division (CTD) in Hanbok ä

What is this photo about?

We have a fan now at IMH. For a Taken by
refreshing cool air, just plug and start! Tan Siok Hwa,
CTD

What is this photo about?

Where’s the bride?
Which should the king choose?

PHOTOS OF THE MONTH 19

Happenings
FY2018 Work Plan Seminar
Our FY2018 Work Plan Seminar took place
on 8 May at Orchid Country Club. It was also
our first Work Plan with the Silver Generation
Office (SGO). Here are some photos to recap
the Seminar!

Chan Heng Kee, Permanent Secretary of Health,

shared about the need for AIC and SGO to synergise
our efforts. He likened the merger to a marriage.

To kick off the seminar, AIC staff were each given a

sheet of paper. They had to find people matching
different description on the piece of paper – AIC
Bingo! The winners would be the ones who could
first complete two lines horizontally, vertically or
diagonally.
Divisions were tasked to produce posters which
explained their work for the new financial year.
AIC staff could vote for their favourite posters
during lunch.

A panel discussion with some of our chiefs followed after lunch. Many of the questions centred on AIC’s culture, staff
development and how we can synergise better as an organisation.

20 HAPPENINGS
 PRIZEDTEAM JUNE 2018

The FY2017 Club Z committee received tokens of appreciation.

ACES award recipients were presented their awards

by our Deputy CEO.

The second game of the day saw staff making a bridge

with newspapers. The purpose of the game was to The Seminar ended with a closing speech by our
show how together, we can build something great. Deputy Chairman, Dr Gerard Ee.

HAPPENINGS 21
 wind up
wonton mee
business fails

AIC in the News

A new lease has been signed on 287 Tanjong Katong Road (left), which is now known as Eng’s Wantan Noodle. Meanwhile, Mr Desmond Ng and his sisters ha
a rival shop at 248/250 Tanjong Katong Road (right) called Eng’s Char Siew Wantan Mee, which is still unopened. ST FILE PHOTOS

Deadlock as son of founder refuses to sell
his shares to feuding business partner
 
Selina Lum
Law Correspondent
The son of the founder of the famed
Eng’s wonton noodles is in a dead-
lock with a business partner, after
failing in his court bid to wind up
man Road Food Centre for decades.
In 2012, Mr Jason Sim, then chief
executive of flooring specialist Ja-
son Holdings, expressed interest in
investing in the business.
With Mr Sim’s investment of
$150,000, the business moved to a
shop at 287 Tanjong Katong Road
Sim, 52, did not hold any position in
the company.
Business was brisk and Mr Sim
soon got back his investment. Mr
Ng Ba Eng died in 2013.
In early 2016, the relationship be-
tween the business partners soured.
In March, Mr Ng applied to the
High Court to wind up the company,
saying that the directors could no
longer work with each other and
were not on speaking terms.
Last month, the court rejected his
his shares to the other at a fair value.
Yesterday, the court ordered Mr
Ng to pay $4,000 in legal costs to
Ms New.
“I hope parties can come to some
resolution,” said Justice Kannan
Ramesh, who suggested mediation.
In court papers filed by Mr Ng, he
said he did not want to sell his
shares to Ms New.
Mr Ng said that from early 2016,
Ms New started looking into the
shop’s accounts, refused to sign
company over a purported loan.
The company’s books were kept
by Mr Bill Teng. In 2015, Mr Ng and
Ms New allocated 5 per cent of the
company’s shares to him.
Because of a dispute with Mr
Teng over his shareholdings, Ms
New refused to sign the 2016 an-
nual report and tax return.
In court papers, Ms New said she
realised there were discrepancies
between the sales figures printed
out by the cashier machine, the fig-
reason for trying to wind up
pany was because he and h
are setting up a rival shop ne
She argued that if Mr Ng
liquidate his shareholdings
to offer his shares at a fair va
The Straits Times repor
month that a new lease on 2
jong Katong Road has bee
by Mr Thomas Hong, CEO
chain Lao Huo Tang. The
now called Eng’s Wantan N
Just down the road, at 2


the company they had set up in 2012
to expand his father’s business.
Mr Desmond Ng, 48, is the son of
Mr Ng Ba Eng, who ran a stall named
Eng’s Char Siew Wantan Mee at Dun-
called Eng’s Noodles House. A com-
pany of the same name was regis-
tered, with Mr Desmond Ng and Mr
Sim’s wife, Ms Pauline New, 50, as
directors and shareholders. Mr
application on the grounds that the
company’s articles of association –
a document that sets out the rules
by which it must operate – provided
for a shareholder to exit by selling
cheques and vouchers, and ques-
tioned claims made by him for the
purchase of items he bought for
staff without receipts.
Mr Sim also sued Mr Ng and the
ures in the profit and loss state-
ments prepared by Mr Teng, and
the cash that he deposited into the
company’s bank account.
Ms New suggested that Mr Ng’s
Tanjong Katong Road, Mr
his two sisters will be
Eng’s Char Siew Wantan M
selinal@sph.com.sg

 Mr Eddie Wong

and Madam Teo
Yan Yan role
playing during
Cat Welfa
to mediate
 cat-related
training for
SG Ambassadors
at the newly
launched
training facility disputes

in the Silver
Generation
Office. The The Agri-Food and Ve
volunteers must Authority has appointed
undergo 12 hours Welfare Society as it


of classroom party mediator for cat-re
training. sues for a year. In a st
ST PHOTO: yesterday, the authority
GAVIN FOO appointment is a forma
of the existing partner
tween AVA and CWS sin
After the end of one
will review the effective
need for such service
CWS, the statement add
AVA said it is the first
der for animal-related is
However, as these issue
ten complex, the autho
it adopts a “multi-stak
and multi-pronged app
For example, it works
with town councils, gove
agencies and groups lik
welfare groups and acad
“Mediation has been
the most effective mec
to bring affected par

1,700 SG Ambassadors trained and ready to serve gether to achieve amica

Tan Shu Yan
A batch of 1,700 Silver Generation
(SG) Ambassadors are ready and
raring to go after completing their
training.
The SG Ambassadors, who are
volunteers, have to undergo 12
hours of classroom training at a
new training facility at the Silver
Generation Office.
The facility, which was officially
launched by Health Minister Gan
Kim Yong last Friday, is located at
the Ministry of National Develop-
ment building in Maxwell Road.
It aims to educate volunteers
about healthcare services and ac-
tive ageing schemes available.
During their house visits, SG Am-
bassadors can help to point elderly
residents to the relevant support
schemes depending on their needs.
Four in 10 SG Ambassadors are
themselves above the age of 60.
Younger volunteers include a mar-
ried couple, Mr Royce Chan and Ms
Jasmine Wong, both 29, who will
commence their house visits soon.
Based on interaction with his
own parents, Mr Chan feels there is
a gap between the policies available
and awareness among the people
these seek to benefit.
“There are policies out there, but
it might be quite hard for (seniors)
to understand,” said Mr Chan, an as-
sociate at a bank. He cited as an ex-
ample the Community Health As-
sist Scheme card, which some se-
niors may not know about or know
how to apply for.
Ms Wong, who works in the
tourism industry, added: “I think
apart from sharing the policies with
them, it’s also about the befriend-
ing – just being there for them if
they need a listening ear.”
Volunteers typically engage with
the elderly in their own neighbour-
hood. Volunteering hours are kept
flexible for working professionals
like Mr Chan and Ms Wong.
Mr Eddie Wong Kang Kheong,
48, works in the logistics industry,
and spends his free time volunteer-
ing in Keat Hong, where he has
lived for almost 20 years.
An SG Ambassador since 2015, he
said his 15 years of experience in
the grassroots committee helped fa-
miliarise him with residents.
He recalled an elderly resident,
whom he clicked with instantly be-
cause they speak Hakka. This also al-
lowed the 83-year-old to confide in
him about family matters.
One day, he received a call from
the old man, who had fallen in the
bathroom. Mr Wong, who took him
to the hospital and visited him dur-
ing his stay there, said he was happy
the elderly resident trusted him and
treated him like a close friend.
It is never too early to start doing
tions to cat-related di
said AVA.
Both parties have bee
ing together on issues lik
community service. ing community cat feed
During their university days, Mr cat owners to practise r
Chan was involved in youth expedi- ble cat feeding and owne
tion projects, while Ms Wong was a Ms Jessica Kwok, grou
volunteer in a programme to help tor of animal mana
lower-income children. group at AVA, said CWS
“The first few years after you grad- ued partner and is look
uate are usually spent chasing a ca- ward to continuing a su
reer,” said Mr Chan. “This (volun- partnership. CWS exec
teering) is one way you can make rector Laura Ann Mera
your life fuller.” the group welcomes the
Agreeing, Ms Wong added: “It’s ship, which is “ackno
very easy to find excuses not to vol- ment of the work that w
unteer... But (volunteering) is also a reaffirms the Governme
way for us to thank the pioneer gen- port of mediation as a p
eration for making Singapore what means to resolve cat-rel
it is today.” putes in the community”
tshuyan@sph.com.sg Charmaine Ng

Classifieds
ã 1,700 SG Ambassadors trained and BUY IT SELL IT FIND IT



  ready to serve – The Straits Times, 8 May

  
ã Grab launches new  ‘premium
economy’ option, services for families
  
| MONDAY, MAY 14, 2018 | THE STRAITS TIMES |
B1
WB NEWS　晚报新闻 2018年5月14日　星期一

樟宜机场第四搭客大
P9

and passengers with reduced mobility 女顾失智老母

厦采用创新的建筑方
式，先完成二楼和屋

Join a country club 顶，以尽早腾出一楼

部分空间方便机场安
装行李处理系统。
（早报）
Turn to Class 66 of ST Classifieds
– Straits Times Online, 7 May
一周睡 8 小时


JASMINE CHUA
CAREGIVER OF DEMENTIA-HIT MUM 　　83岁老母亲患失智症，不 　　现年46岁的蔡小姐（译 　　一般上，失智症患者会出现
SHARES HER CHALLENGES B2 但疑神疑鬼说有人要偷钱，还 音）去年8月在父亲去世后， 日落综合征，意味着他们在夜间

 
蔡小姐为照顾83岁 把食物藏在厕所里，甚至经常 毅然辞去诊所助理的工作，只 无法入眠，会打扰家人的作息。
的失智母亲，在家 半夜把女儿叫醒陪她聊天，女 为全心全意在家照顾83岁的失 “我准备入睡时，母亲会用枕头
担任全职看护者。 儿为照顾失智母亲，每周只睡 智老母亲。 丢我，把我吵醒后和我聊天。我
（海峡时报）

Yishun to
六到八小时。 　　日前她接受《海峡时报》 每周只能睡六到八小时。”

Govt policies good,

访问时说，母亲在2005年度假 　　蔡小姐坦言，她也会有情 创新方式先建二楼与屋顶
60岁及以上
回国后，曾出现轻微中风的症 绪崩溃的时候，但在哭干眼泪
状，不久后就开始性情大变。 后，她还是坚持阅读大量相关
but fine-tuning
needed: Bee Wah
　　蔡小姐指出，母亲的情绪
极度不稳定，经常重复同样的
书籍、上课，学习如何成为更
称职的看护者。
樟宜第四搭客大厦
become 10人中1人失智
话语，还怀疑有人要偷她的 　　她说，母亲的可爱举动也
钱，甚至把食物藏在厕所里。 为她带来不少欢笑，比如在衣
Ms Lee Bee Wah, an MP for

获建设局优秀奖
　　“我们得知母亲患上失智 橱里放食物，或以为自己还活
Nee Soon GRC, said Singa- 症时，最初的反应不是伤心或 在60年代，不用1元就能买到
pore’s leaders have put good
　　60岁及以上的国人，每10人就有1人患上失智症。 愤怒，而是困惑。我问过普通 食物。

friendlier
policies in place, but these
　　调查显示，到了2030年，失智症患者人数预料将翻 科医生、上网找过资料，都无 　　目前蔡小姐积极参与看护
still need fine-tuning.
倍增加至10万3000人。 法解答疑问。”就算预约见专 者支援组织，义务帮忙促进看
She was speaking to the me- 科医生，也要等上超过一周， 护者之间的交流，让大家能够 林静雯　报道 分，每个部分可在14天内 早将一楼的这部分空间腾
　　尤其是85岁及以上的年长者，他们成为失智症患者
dia yesterday on的风险更高，患病概率高达50%。
the sidelines 令她苦恼不已。 相互支持。 limjw@sph.com.sg 完成，所有部分共花了15 出，方便机场安装和测试
of an event to train more peo-
　　针对如何减缓母亲失智病情的加剧，蔡小姐分享 　　通过创新及安全的方 个月，若采用传统建筑方 行李处理系统，以及进行
义顺南今起增8社区友善站
for lost
ple in the community to help
说，她会尽量想出各类活动，让母亲在白天打发时间。 式解决樟宜机场第四搭客 式则差不多需要多一年的 其他整修工程。先建上再
those with dementia.
　　比方说，她会将红豆、绿豆、黑豆混在一起，叫母 大厦多个建筑工程挑战， 时间。 建下，也为一楼的工程提
　　今天起，义顺南新增的8 雅思柏建筑设计事务所高 　　由于建筑中间部分已 供遮盖，无需设置临时顶
“In Singapore, we are very
亲选出绿豆用来煮汤。“有时候母亲的注意力也持续不
个社区友善站正式启用，帮助 级执行董事黎显宝获得建 首先完成，工程团队可提 盖，从而减少开支。
fortunate to have leaders
了多久，可能就是十分钟左右，之后我会另外想出其他 更多失智患者。 设局今年颁发的优秀设计
with heart and sometimes
活动给她做。

dementia
　　义顺集选区议员李美花昨
they come up with policies
that are not popular, but they
天宣布这项消息时，强调让居
民更了解失智症及学会如何降
与工程安全奖。
　　樟宜机场第四搭客大 今年6工程师获优秀奖
厦采用创新的建筑方式，
know are good for our coun- 低患病风险的重要性。“我们 先完成二楼和屋顶，以尽 　　包括黎显宝在内，今年共有六名工程师凭借四个
try in the long term,” she 希望让失智症患者像正常人般 早腾出一楼部分空间方便 工程项目脱颖而出获得优秀奖。除了樟宜机场第四搭

patients
said. “They bite the bullet 生活，也让看护者明白他们并 机场安装行李处理系统。 客大厦，其他获奖项目是地铁滨海市区线福康宁站及
and still carry out the policies 非孤军作战。” 　　负责这个项目的雅思 相关隧道、丹戎巴葛中心及南洋理工大学的体育馆
– that is something that I re- 　　加上新增的社区友善站， 柏（RSP）建筑设计事务 “The Wave”。
义顺目前共有22个友善站，这 所高级执行董事黎显宝指 　　另外，有四名工程师以六个工程项目赢得优异
ally respect.” 些友善站主要是让居民在发现
On inequality, Ms Lee said 出，工程团队在建筑过程 奖。这些项目是滨海市区线第三阶段的博览站、
失智症患者迷路时，可将他们 中面对重重挑战，包括须 淡滨尼东站的C与D入口、新加坡国家美术馆、盛
it should be tackled on the ed- 带到这些地点，让工作人员安 赶在12个月内完成部分的 港综合医院、私宅项目水之都（Watertown）和购
ucation front. “Because it’s 抚他们的情绪，并联络家属接 物商场水滨坊，以及星苑居和星苑坊（The Venue
一楼和二楼（即机场的抵
not the amount of money 他们回家。 境厅和出境厅）的工程， Residences and Shoppes）。颁奖礼将在本月22日
that (we give) to help them. 　　义顺是本地其中一个失智 好让其他工程如安装行李 （星期四）举行。
We should be equipping 友善社区，其他地区分别为麦波 处理系统可尽早开始，整
them with the necessary 申、丰嘉北、勿洛、女皇镇和凤 个项目才能如期竣工。

More ‘safe return points’ will

offer assistance and information
Felicia Choo
Nee Soon South is set to become
more dementia-friendly. Eight
Nee Soon South Community Club is one of the Dementia Go-To-Points in the estate where the public can take a person with dementia who is
lost. These “safe return points” also provide caregivers and the public with information and assistance on dementia. ST PHOTO: LIM YAOHUI
Dementia Go-To Points, also pro-
vide caregivers and the public infor-
mation and assistance on dementia.
Businesses have been roped in to
direct people who exhibit signs of
with dementia to live their lives nor-
mally and for caregivers to know
that they are not alone.”
“There are misconceptions that
dementia only happens when we
Agency for Integrated Care (AIC)
yesterday. It was attended by 70
grassroots leaders and volunteers at
Nee Soon South Community Club.
There are around 70 Dementia
skills,” she added.
Ms Lee also said the Gov-
山，当局计划在来临三年内从目
前的六个地区扩展至15个。
　　因此，工程团队决定
采用创新的建筑方式，从 追新闻　谈新闻
上晚报 facebook
ernment has been trying dif- 义顺南新增的八个社区友善 中间往两侧建造，而且先
ferent methods to reach out 站，从今日起正式启用。（海 完成二楼和屋顶。
　　黎显宝表示，建筑过
to people on the ground, and 峡时报）
that she encourages more 程是将两层楼分成36个部 facebook.com/lianhewanbao
people to come forward and
Queenstown and Fengshan. There share ideas.
are plans to increase the number to She also hopes for Singa-
15 in the next three years or so. pore to become a more gra-
cious society. “One thing I re-
Currently, one in 10 Singapore-

ã One in 10 persons aged 60
ans aged 60 and above has demen- ally wish to see is more of giv-
ing back to society, rather

more go-to points, where the pub-
lic can take people with dementia
who are lost and wandering, will
open from today.
dementia and who have lost their
way to these points.
Grassroots adviser and an MP for
Nee Soon GRC, Ms Lee Bee Wah, an-
age or that it is ‘part and parcel’ of
ageing. These Dementia Go-To
Points are important to educate
our residents about dementia, and
Go-To Points here. AIC is working
with Bukit Batok East and Teck
Ghee to set up points there.
Yishun is one of six designated
tia. But by 2030, this number is ex-
pected to more than double to
103,000.
Ms Lee also shared her first-hand

than just asking, ‘What do I
get out of all this?’,” she said.

and above suffers from dementia;

These will be on top of the cur-
rent 14 in Yishun.
These “safe return” points, called
nounced the addition of the eight
go-to points yesterday.
Said Ms Lee: “We want those
what we can do to reduce the risk.”
She was speaking at a training ses-
sion on dementia conducted by the
dementia-friendly communities experience with dementia, when Felicia Choo
here. The other five are MacPher-  

 
son, Hong Kah North, Bedok, AT GREATER RISK continued on B2  
 

8 more go-to points for lost 

dementia



 

ã Yishun to become friendlier for lost patients at Nee Soon South this year

 
 
 
 
 

dementia patient – The Straits Times, 14 May

 
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– Lianhe Wanbao, 14 May

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

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 


All articles © Singapore Press Holdings Limited. Reproduced with permission.   
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

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  
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