Professional Documents
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GEOGRAPHY
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LING$ISTICS
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What is communication?
Communication (from the Latin
term “communis” which means to share and inform
ideas, feelings, etc.) is the act of transmitting
intended meanings from one entity or group to
another through the use of mutually
understood signs and semiotic rules.
The different categories of
communication include:
Spoken or Verbal
Communication: face-to-face, telephone, radio or
television and other media.
COMMUNICATION MODELS
Comm.. modled October 14, 2016
Shannon and Weaver Model of Communication
The first major model for communication was introduced by Claude
Shannon and Warren Weaver for Bell Laboratories in 1949. The original
model was designed to mirror the functioning of radio and telephone
technologies. Their initial model consisted of three primary parts: sender,
channel, and receiver. The sender was the part of a telephone a person spoke
into, the channel was the telephone itself, and the receiver was the part of the
phone where one could hear the other person. Shannon and Weaver also
recognized that often there is static that interferes with one listening to a
telephone conversation, which they deemed noise.
Claude Shannon and Warren Weaver structured this model based on the
following elements:
An information source, which produces a message.
A transmitter, which encodes the message into signals
A channel, to which signals are adapted for transmission
A noise source, which distorts the signal while it propagates through the
channel
A receiver, which ‘decodes’ (reconstructs) the message from the signal.
A destination, where the message arrives.
Completeness
Complete communication is essential to the quality of the
communication process in general. Hence, communication
should include everything that the receiver needs to hear
for him/her to respond, react, or evaluate properly.
Conciseness
Conciseness does not mean keeping the message short
but makint it direct or straight to the point. Insignificant or
redundant information should be eliminated from the
communication that will be sent to the recipient.
Consideration
To be effective, the speaker should always consider
relevant information about his/her receiver such as mood,
background, race, preference, education, status, needs,
among others. By doing so, he/she can easily build
rapport with the audience.
Concreteness
Effective communication happens when the message is
concrete and supported by facts, figures, and real-life
examples and situations. In this case, the receiver is more
connected to the message conveyed.
Courtesy
The speaker shows courtesy in communication be
respecting the culture, values, and beliefs of his/her
receivers. Being courteous all the time creates a positive
impact on the audience.
Clearness
Clearness in communication implies the use of simple and
specific words to express ideas. It is also achieved when
the speaker focuses only on a single objectives in his/her
speech so as not to confuse the audience.
Correctness
Correctness in grammar eliminates negative impact on the
audience and increases the credibility and effectiveness of
the message.
FIVE ELEMENTS OF EFFECTIVE
C O M M U N I C AT I O N :
APPROACH
Timing of communication; choice of medium; tone and
point of view (perspective, attitude, and relationship
regarding audience, purpose, and material); recognition of
audience (reader vs. writer orientation); direct vs. indirect
presentation (ordering of evidence and conclusions);
persuasive strategies and rhetorical appeals (logos,
pathos, ethos)
Checkpoints:
□Timing and choice of medium are appropriate to the
purpose, audience, and material.
□Tone is appropriate to the purpose, audience, and
material.
□Material is made relevant to the reader (reader’s
interests and concerns are recognized).
□Conclusions are presented directly (conclusion first,
evidence last) to a sympathetic audience, indirectly
(evidence first, conclusion last) to an unsympathetic or
hostile audience.
□Persuasive strategy incorporates a mixture of rhetorical
approaches (appeals to logic, feelings, and ethics or
credibility).
DEVELOPMENT
Organization (logical arrangement and sequence);
evidence and support (relevance, specificity, accuracy and
sufficiency of detail); knowledge of subject and material;
quality of perception, analysis, and insight
Checkpoints:
□Material is arranged in a logical and coherent sequence.
□Conclusion or closing restates the argument and
identifies the action to be taken.
□Examples are relevant, specific, detailed, sufficient, and
persuasive.
□Quotations support the argument.
□Handling of material demonstrates knowledge and
insight.
CLARITY
Presentation of thesis or central argument (statement of
purpose, delineation or narrowing of topic, relevance of
subordinate or secondary arguments); word choice;
technical language and jargon; structure (sentence,
paragraph, document); coherence devices (organizational
statement, repetition of words and phrases, progression
from familiar to unfamiliar, topic and transitional
sentences); textual markers (headings, highlighting,
formatting features)
Checkpoints:
□Purpose or central idea is sufficiently limited for
meaningful discussion.
□Purpose or central idea is stated clearly, usually in the
opening.
□Organizational statement is offered, usually at the end of
the opening.
□Subordinate ideas are effectively identified and related
clearly to the main purpose or central idea.
□Language is clear, specific, accurate, and appropriate to
the audience, purpose, and material.
□Word choice is clear, specific, accurate, unassuming,
and free of clichés and misused jargon.
□Technical language and terms are defined and explained
as needed (depending on knowledge of the audience).
□Sentences are free of ambiguity.
□Text is coherent, with new information linked to
previously discussed information (ordered within
sentences as “something old/something new”).
□Transitions between paragraphs are clear and helpful.
□Text is appropriately highlighted (bullets, paragraphing,
boldface, italics, underlining, etc.) to engage the reader
and reinforce the main points.
STYLE
Word choice (economy, precision, and specificity of
language and detail; abstract vs. concrete language;
action verbs vs. linking or weak verbs with
nominalizations; figures of speech: schemes and tropes);
tone (personality and humor); active vs. passive voice;
sentence variety
Checkpoints:
□Word choice is economical, clear, specific, accurate,
unassuming, and free of clichés and misused jargon.
□Action verbs are preferred over weak verbs with
nominalizations (as in recommend over make a
recommendation).
□Language is appropriately concrete or abstract
(signifying or not signifying things that can be perceived by
the senses).
□Figurative language (metaphors and similes, as well as
other tropes and schemes) enrich and deepen the
argument.
□Active voice is preferred over passive voice (active voice
is used to emphasize the performer of the action; passive
voice is used to emphasize the receiver of the action).
□Sentences are free of wordiness and unnecessarily
complex constructions.
□Variety in sentence structure and sentence length
creates emphasis.
□Author’s values, personality and – when appropriate –
humor are conveyed in a way that reinforces the message.
CORRECTNESS
Rules and conventions of spelling, grammar, punctuation,
usage, and idiom; style (appropriateness of word choice
and level of formality to audience, purpose, and material);
social and cultural appropriateness; accuracy in
proofreading
Checkpoints:
□Spelling (including technical terms and proper names) is
correct.
□Correct words are used to convey the intended meaning.
□Rules of grammar and syntax are followed, including
pronoun-noun agreement, subject-verb agreement,
appropriate verb tense, pronoun case, possessive forms,
parallel construction, etc.
□Punctuation (particularly comma placement) reflects
standard usage.
□Copy is free of mechanical errors and lapses in
proofreading.
INTERCULTURAL COMMUNICATION
Intercultural communication is a form of
communication that aims to share information across
different cultures and social groups. It is used to describe
the wide range of communication processes and problems
that naturally appear within an organization or social
context made up of individuals from different religious,
social, ethnic, and educational backgrounds. Intercultural
communication is sometimes
used synonymously with cross-cultural
communication. In this sense it seeks to understand
how people from different countries
and cultures act, communicate and perceive t
he world around them. Many people in intercultural
business communication argue that culture determines
how individuals encode messages, what medium they
choose for transmitting them, and the way messages are
interpreted.
With regard to intercultural communication proper, it
studies situations where people from different cultural
backgrounds interact. Aside from language,
intercultural communication focuses on social attributes,
thought patterns, and the cultures of different groups of
people. It also involves understanding the different
cultures, languages and customs of people from other
countries.
PROBLEMS
The problems in intercultural communication usually come
from problems in message transmission. In
communication between people of the same culture, the
person who receives the message interprets it based on
values, beliefs, and expectations for behavior similar to
those of the person who sent the message. When this
happens, the way the message is interpreted by the
receiver is likely to be fairly similar to what the speaker
intended. However, when the receiver of the message is a
person from a different culture, the receiver uses
information from his or her culture to interpret the
message. The message that the receiver interprets may
be very different from what the speaker intended.
Attribution is the process in which people look for an
explanation of another person’s behavior. When someone
does not understand another, he/she usually blames the
confusion on the other’s “stupidity, deceit, or craziness”.
Effective communication depends on the informal
understandings among the parties involved that are based
on the trust developed between them. When trust exists,
there is implicit understanding within communication,
cultural differences may be overlooked, and problems can
be dealt with more easily. The meaning of trust and how it
is developed and communicated vary across societies.
Similarly, some cultures have a greater propensity to be
trusting than others.
Nonverbal communication is behavior that communicates
without words—though it often may be accompanied by
words. Minor variations in body language, speech
rhythms, and punctuality often cause mistrust and
misperception of the situation among cross-cultural
parties.
MANAGEMENT
Important points to consider:
Develop cultural sensitivity
Anticipate the meaning the receiver will get.
Careful encoding
Use words, pictures, and gestures.
Avoid slang, idioms, regional sayings.
Selective transmission
Build relationships, face-to-face if possible.
Careful decoding of feedback
Get feedback from multiple parties.
Improve listening and observation skills.
Follow-up actions
C H A P T E R I I
October 14, 2016
Functions of Communication
Regulation/Control
Social Interaction
Motivation
Information
Emotional Expression
CONTENT STANDARD
The learner values the functions/ purposes of oral communication.
PERFORMANCE STANDARD
The learner writes a 250-word essay of his/her objective observation and
evaluation of the various speakers watched and listened to
LEARNING COMPETENCIES:
The learner…
Discusses the functions of communication.
Identifies the speaker’s purpose(s).
Watches and listens to sample oral communication activities.
Ascertains the verbal and nonverbal cues that each speaker uses to achieve
his/her purpose.
Comprehends various kinds of oral texts.
Identifies strategies used by each speaker to convey his/her ideas effectively.
Evaluates the effectiveness of an oral communication activity.
F U N C T I O N S O F
C O M M U N I C A T I O N
October 14, 2016
CONTENT STANDARD
The learner recognizes that communicative competence requires
understanding of speech context, speech style, speech act and communicative
strategy.
The learner recognizes that communicative competence requires
understanding of speech context, speech style, speech act and communicative
strategy.
PERFORMANCE STANDARD
The learner demonstrates effective use of communicative strategy in a variety
of speech situations.
The learner demonstrates effective use of communicative strategy in a variety
of speech situations.
LEARNING COMPETENCIES:
Identifies the various types of speech context
Exhibits appropriate verbal and non-verbal behavior in a given speech
context
Distinguishes types of speech style
Identifies social situations in which each speech style is appropriate to use
Observes the appropriate language forms in using a particular speech style
Responds appropriately and effectively to a speech act
Engages in a communicative situation using acceptable, polite and
meaningful communicative strategies
Explains that a shift in speech context, speech style, speech act and
communicative strategy affects the following
o Language form
o Duration of interaction
o Relationship of speaker
o Role and responsibilities of the speaker
o Message
o Delivery
Public- This type refers to communication that requires you to deliver or send
the message before or in front of a group.
Example:
You deliver a graduation speech to your batch.
You participate in a declaration, oratorical, or debate contest watched by a
number of people.
T Y P E S O F
S P E E C H S T Y L E S
October 14, 2016
FROZEN STYLE
Used generally in very formal setting.
Most formal communicative style for respectful situation
Does not require any feedback from the audience
Usually uses long sentences with good grammar and vocabulary
The use of language is fixed and relatively static
Examples:
national pledge, anthem, school creeds,
marriage ceremonies, speech for a state ceremony
FORMAL STYLE
Used in speaking to medium to large groups
May also be used in single hearers- strangers, older persons, professional
Speaker must frame whole sentences ahead before they are delivered
Avoids using slang terminologies
language is comparatively rigid and has a set, agreed upon vocabulary that is
well documented; is often of a standard variety.
Examples:
meetings, speeches, school lessons, court, a corporate meeting, at a swearing
in ceremony, in an interview or in a classroom
3. CONSULTATIVE STYLE
Used in semi-formal communication
Happens in two-way participation
Most operational among other styles
According to delivery
o Reading from a manuscript
o Memorized Speech
o Impromptu Speech
o Extemporaneous Speech
CONTENT STANDARD
The learner realizes the rigors of crafting one’s speech.
PERFORMANCE STANDARD
The learner proficiently delivers various speeches using the principles of
effective speech delivery
LEARNING COMPETENCIES
Distinguishes types of speeches.
Uses principles of effective speech delivery in different situations.
Uses principles of effective speech writing focusing on
o Audience profile
o Logical organization
o Duration
o Word choice
o Grammatical correctness
Uses principles of effective speech delivery focusing on
o Articulation
o Modulation
o Stage Presence
o Facial Expressions, Gestures and Movements
o Rapport with the audience
P R I N C I P L E S O F
S P E E C H D E L I V E R Y
October 14, 2016
Reading from a manuscript Speaking with advanced preparation
Planned and rehearsed speech
Reading aloud a written message
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o Impromptu Speech Speaking without advanced
preparation
Unrehearsed speech
Spoken conversationally