Professional Documents
Culture Documents
WORK EXPERIENCE
07/2013–10/2014 Promoter
Mercury 360, Bucharest (Romania)
www.mercury360.ro
-approaching customers in a friendly manner and presenting selected products
-promoting the latest innovations in regards to housekeeping ( such as washing powder, fabric
conditioner , etc )
- offering necessary information in order to help the customer making the best choice for their needs
-taking feedback directly from the customer (quantitative and qualitative)
10/2014–02/2015 Merchandiser
Kaufland Romania SCS, Bucharest (Romania)
-very good knowledge of the goods that are going to be placed on the shelves by the scheme offered
-communicating all the time with the responsible in the store in order to avoid situations like " out of
stock " ( OOS)
-reporting each situation to the direct supervisor
02/2015–07/2015 Merchandiser
Merchandising Provider Company (MPC), Bucharest (Romania)
-very good knowledge of the goods that are going to be placed on the shelves by the scheme offered
-communicating all the time with the responsible in the store in order to avoid situations like " out of
stock " ( OOS)
-reporting each situation to the direct supervisor
07/2017–09/2017 Dispatcher
Sanador, Bucharest (Romania)
First point of contact for our customers via phone (inbound)
-Understand their issue and attempt resolving it; where required, escalate to the proper team
-Actively liaise with customers to ensure they are kept up to date regarding their query, providing
responses when needed and ensuring documentation of any investigation and follow-up
-Work productively while maintaining exceptional quality standards
-Deliver exceptional support while providing consultancy to our customers, ensuring their
expectancies on response and assistance are met or exceeded
- Payment identification (when there are not enough information regarding sender and instruction) ;
- Maintain communication with involved departments (billing, contract maintenance, legal);
- Preparing financial reports for specific activities.
PERSONAL SKILLS
English C1 C1 C1 C1 C1
French A2 B2 A2 A2 A2
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills -good communication skills gained through my experience as account receivable
Proficient user Proficient user Basic user Independent user Independent user