A SEMI-DETAILED LESSON PLAN IN

PROPER CHECK-IN PROCEDURE (Front Office Operations)

I. OBJECTIVES

At the end of the lesson, the students should be able to:

a. Tell the proper check-in procedure;
b. Demonstrate the proper check-in procedure; and
c. Value the importance of understanding culture/ diversity
awareness while applying the proper check-in procedures in
a hotel.

II. LEARNING CONTENT

a. Subject Matter:
Proper Check-in Procedure

b. References:
 http://www.fo.edu.ph/courses/item/tesda-frontoffice-
ncii-with-exam-fast-track
 https://frontoffice.com/hotel/ Front Office Operations
 Front Office Services II Manual by Tesda II page 64-77

c. Tools and Materials: Laptop, Projector, Chalk Board, Chalk,

Printed materials and speaker

III. LEARNING PROCEDURE

a. Motivation
1. Students will be watching a video clip presentation

b. Presentation
Power Point

c. Application
Group students by twos,
Give the students 15 minutes to simulate the proper check –in
procedure.
Guide them as they perform the activity.

d. Generalization
What can you say about the application of the proper check-in
procedure?
- Proper check-in procedure applies equally to all kinds of
guests regardless of cultural differences.
 IV. EVALUATION

On a 1/2 sheet of paper, you will be answering 5 modified

true or false.
1. Cultural understanding begins when you look into
someone's eyes and see their heart.
2. Welcoming and greeting the guest is the last step in
check-in procedure.
3. Do not establish customer goodwill. Use voice that is not
pleasant to hear so that the guest will find interest to
listen.
4. The check-in procedure is not a primary responsibility of
the front desk.
5. Each of us shines in a different way, but this doesn't
make our light less bright.

V. AGREEMENT

Practice the proper check-in procedure then demonstrate for your

graded activity next meeting.

Prepared by:

MARY MARGARETTE L. DAYAG