Professional Documents
Culture Documents
PROJECT TITLE
A Project Report on Various Information and Financial systems
designed in Touchstone Communications
Under Taken By
SUMERA MALIK #BMBE183006
MOIN ZAHOOR #BMBE 18
ISHFAQ KIYANI #BMBE 18
YASIR NADEEM #BMBE18
TABLE OF CONTENTS
PROJECT TITLE……………………………………………………………….(I)
DEDICATION…………………………………………………………………..(II)
FINAL APPROVAL…………………………………………………………...(III)
DECLARATION……………………………………………………………….(IV)
ACKNOWLEDGEMENT………………………………………………………(V)
PROJECT BRIEF……………………………………………………………..(VI)
EXECUTIVE SUMMARY…………………………………………………....(VII)
PREFACE…………………………………………………………………….(VIII)
POINTS AT GLANCE (PROTO)…………………………………………….(1)
1.1 INTRODUCTION OF ORGANIZATION
1.2 HISTORY…………………………………………………………………
1.3 MISSION STATEMENT……………………………………….………..
1.4 OBJECTIVES……………………………………………………………
1.5 ORGANIZATIONAL STRUCTURE………………………….………...
1.6 INFORMATION SYSTEMS…………………………………………….
1.7 SENIOR MANAGEMENT………………………………………………
1.8 PRODUCTS……………………………………………………………..
1.9 PROJECTS………………………………………………………………
SOURCES OF INFORMATION……………………………………………..(2)
REFERENCES (Proto)…….………………...……………………………....(3)
QUESTIONNAIRE………………………………………………………..…..(4)
DEDICATION
This is to certify that we have read this term project entitled “HR Strategies of XYZ”
submitted by Group member names required and its our judgment that this document is
of sufficient standard to warrant its acceptance by Institute name for the TERM
Committee:
1. Dean _________________________
2. HOD _________________________
3. Instructor ____________________________
DECLARATION
research on it, is neither as a whole or as part have developed report entirely on the basis
of my personal effort, made under the guidance of our course instructor “Name”.
No portion of this work presented in this dissertation has been submitted in support of
any application for any other course of any other degree program or qualification of this
It is further stated that whole document is the fulfillment for the “TERM PROJECT”
requirement in MBA Degree Program. We understand and transfer the copyright for this
PROJECT BRIEF
PROJECT TITLE: FINAL PROJECT ON …….????
OBJECTIVE: TO DO A ?????
SESSION: “2010-12”
PRGRAMME: M.B.A
This project report is all about financial systems, Management Information system and
cover the requirements of Our MBA-Professional course during the academic year 2018-
2019 and to study the practical approach of various systems such as Financial and
In the project the following have been covered to understand the board polices of the
requirements, software implantations, strategies and structures and the current IR issues
in the company.
An attempt has been made to observe Company’s lead generation methods, data recovery
system, Sales portal and reporting systems which play a vital role in Company’s Sales
department.
strategies that can be applied in the development of the project. This project is the
stepping stone of our carrier. We are pleased to present this project. Proper care has been
1.2 History
1.3 Vision
To be a market leader in providing outstanding quality customer service for all our new
and existing clients
Exceeding our client’s expectations is our #1 priority. We are determined to build fruitful
partnerships by delivering nothing but quality. We believe that integrity and ethical
business practices are key to building trust and long term relationships. We are committed
to bring a positive and quality centric contribution to our client’s business goals through
excellence.
1.5 Objectives
Create visible opportunities for Agent career progression
Act on Customer Feedback
Agent Empowerments to deliver excellent customer service
Focus on Internal and External communications
Investment in best Technology
Maintain a clean and comfortable working environment
QuickBooks
Developer(s) Intuit Inc. [1]
License Proprietary
Website quickbooks.intuit.com
Chapter-3
Management Information Systems
it’s essential to mention the two primary mechanisms used to transport call
center interactions, Time Division Multiplexing (TDM) and Internet Protocol
(IP). TDM is the traditional way of moving calls, and IP has recently replaced
TDM as the primary mechanism for transporting call center transactions. IP has
two primary advantages; it is agnostic about what it moves (calls, emails, chats,
faxes) and it can be carried over the less costly, standard telecom data network
rather than the old-fashioned voice network designed for analog signals
communications.
The systems described above are considered essential and are found in the vast
majority of call centers with more than 250 agents. However, there are many
other call center solutions – some old and some relatively new – that also add
great value to enterprises and their customers. They may not be essential, but
they often have a rapid and quantifiable return on investment (ROI), which
means they should be seriously considered by call center managers. These
applications include the following:
Sales can be divided into two halves: responding to inbound enquiries from
customers who found about you themselves through, for example, a friend
or your marketing campaign; and outbound sales where you reach out to a
customer through a phone call or email.
The aim of both sales functions is to push the user through the "sales
funnel" by engaging them with the brand, converting them from a lead to a
prospect, and then, finally, making a sale.
Most successful salespeople like people and are able to empathises with
the customers they're selling to. As they progress in their career, they also
need to develop strong skills in negotiation and other persuasive
techniques.
SOURCES OF INFORMATION
Like This
https://www.dmgconsult.com
https://www.google.com/
https://www.touchstonebpo.com
http://thegatewayonline.com
https://www.senturus.com
http://www.servis.com/component/option.com_front page/itemid,51/
REFRENCES (Proto)
Names Designations
Mr. Naim-ul-Abd Marketing Head
Mr.Muhammad Ali Nagi GM HR
Mr.Asim Regional Marketing Manager
Gujrat Factory:
GT Road Gujrat
Tel # +92533521061-64
Muridke Factory:
10KM, Muridke Sheikupura Road.
Tel # +92427991711-12
Note:
Font Theme: Arial
Font Size: 12 (Normal Text), 14 (Headings)
QUESTIONNAIRE