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Página de Contacto

Contact Us
Chat us up on with any questions or comments. Our customer service team will
assist you with whatever you may need!
Email Support Only at this time >> email de la tienda
Phone Support Coming Soon (Opcional)

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All emails will be answered within 2 days (business days).
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We typically send out tracking numbers to your email 3 to 5 days after it is
shipped.
Política de Devolución y Cancelación

Return & Cancellation Policy

HOW DO I RETURN AN ITEM?


If you are not happy with your purchase and wish to return an item, please
contact us within 30 days from receiving your order.

Please provide your order number as well as the reason for your return. Our
customer service team will review the return request and will send further
instructions if the return is approved.

Only items purchased directly from (Nombre de la tienda) will be accepted. For
products purchased from authorized retailers, please get in touch with them
directly for returns.

Returned items must be in original packaging, including any accessories,


manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you,
and in their original packaging. Stains, folded cards, broken seals/ plastic foiling
broken will not be accepted. If the condition of the product shipped back to us is
not in acceptable condition we reserve the right to not refund or exchange.
Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect


products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. (Nombre de la tienda) reserves


the right to deny any return.

WHAT IF THE ITEM(S) I RECEIVED ARE


DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with
your order?

Please contact our Customer Support team (Contact Us Page: le insertamos el


link de la página) to start the return process. Please include the following
information:
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the


defective product for proof in order to refund or replace the product.

HOW LONG IS THE RETURNS PROCESS?


Processing returns may take up to 14 business days from the day we
receive your return. We will email you to confirm once your return has
been processed.

For returned items, a full refund will be credited for defective products.
For non-defective items, refund excludes all shipping and handling fees.

WHEN WILL I RECEIVE MY REFUND?


All refunds will be credited to your original form of payment. If you paid
by credit or debit card, refunds will be sent to the card-issuing bank
within 14 business days of receipt of the returned item or cancellation
request. Please contact the card-issuing bank with questions about when
the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the
refund is posted to your account.

HOW DO I CHANGE OR CANCEL MY


ORDER?
Please contact us as soon as possible if you need to modify or cancel
your order. Make sure to provide your order number and the modification
you would like to make and we’ll confirm once the modification has been
made. Please note that any orders that have already been packed or
shipped cannot be modified or cancelled.
Política de Envíos

Shipping Policy

SHIPPING AND CUSTOMS


When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please
allow extra time for your order to be processed during holidays and sale
seasons.

We process orders between Monday and Friday. Orders will be processed


within 3-5 business days from the order date and shipped the next day after the
processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your
orders. After that, it will take 12 - 20 business days for delivery in the United
States, and 15-30 business days for international orders (depending on
location).

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you
may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order
arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be
covered by us. We are not responsible for delays caused by the customs
department in your country. For further details of charges, please contact your
local customs office.
FAQ Page

FAQ

CONTACT US

How can I contact (Nombre de la Tienda)?

You can simply email us at (email) where our customer service team will be
happy to help you with whatever you need!

PAYMENTS
What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal
payments.

SHIPPING AND CUSTOMS


When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please
allow extra time for your order to be processed during holidays and sale
seasons.

We process orders between Monday and Friday. Orders will be processed


within 3-5 business days from the order date and shipped the next day after the
processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your
orders. After that, it will take 12 - 20 business days for delivery in the United
States, and 15-30 business days for international orders (depending on
location).

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you
may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order
arrives to its final destination, which are determined by your local customs
office.

Payment of these charges and taxes are your responsibility and will not be
covered by us. We are not responsible for delays caused by the customs
department in your country. For further details of charges, please contact your
local customs office.

RETURNS
How do I return an item?

If you are not happy with your purchase and wish to return an item, please
contact us within 30 days from receiving your order. Please provide your order
number as well as the reason for your return. Our customer service team will
review the return request and will send further instructions if the return is
approved.

For a list of final sale items, please see our Returns Policy. All returns must be
in original condition with packaging intact.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of
the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received
merchandise that is incorrect, missing, and/or defective. Please include your
order number, photographs of the item(s) and all related references upon
receiving your package. We will do our very best to resolve your case as soon
as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive
your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit
or debit card, refunds will be sent to the card-issuing bank within 7-10 business
days of receipt of the returned item or cancellation request. Please contact the
card-issuing bank with questions about when the credit will be posted to your
account.
If you haven't received a credit for your return yet, here's what to do: Contact
the bank/credit card company. It may take some time before the refund is
posted to your account.

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