Summer Training Report on

BUSINESS ENHANCEMENT
Summer Trainee- PRESENTED BY : AISHWARYA MISRA
May-July 2017 MANGALMAY INSTITUTE OF ENGINEERING & MANAGEMENT
DETAILS OF INTERNSHIP

 NAME OF ORGANISATION : SAFEXPRESS

 ADDRESS : ROAD NO. 4, MAHIPALPUR

 DEPARTMENT : GREEN TRUCK PVT. LTD

 POSITION : SUMMER TRAINEE

 WORKING DUARATION : 22TH MAY 2017 TO 31ST JULY 2017

 PROJECT WORKED ON : BUSINESS ENHANCEMENT

 PROJECT HEAD : MR. ASHWIN KOHLI

 MENTOR’S NAME : MR. ATUL ARYA

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

OBJECTIVES OF PROJECT

 TO WORK COOPERATIVELY WITH MY MENTORS ALONG WITH

THE PROJECT HEAD MR. ASHWIN KOHLI TO COMPLETE THE 2
MONTHS SUMMER TRAINING AS REQUIRED.

 TO DEVELOP MY SKILL SET & INTEREST IN CORPORATE

OPERATIONS AND FUNCTIONS TO KNOW HOW TO ENHANCE THE

BUSINESS VALUE OF ANY COMPANY.

 TO LEARN HOW TO MAKE HARMONIC RELATIONS WITH THE

CLIENTS & ASSOCIATES & TAKE DESIRED WORK FROM THEM.

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

SCOPE OF PROJECT

 THE SCOPE IS ORGANISED INTO THE FOLLOWING TASKS :

i. PROJECT COORDINATION

ii. DATA COLLECTION & RESEARCH

iii. ALTERNATIVE DEVELOPMENT & EVALUATION

iv. DOCUMENTATION

v. BUSINESS ENHANCEMENT

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

SUMMARY OF THE PROJECT, PHASES AND KEY MILESTONES

SUMMARY OF THE PROJECT :

ASSOCIATES WERE ASKED TO GIVE DETAILS REGARDING THEIR ASSETS, CLIENTS AND
ISSUES THEY WERE FACING DURING WORK:

 COMMUNICATION FLOW WITH THE COMPANY

 TO FIND OUT THE REQUIRED CHANGES/ALTERNATIVE
IMPROVEMENTS
 HOW TO SERVE THE CUSTOMERS AND GET MAXIMUM BUSINESS FROM
THEM
 PROFITABILITY IN BUSINESS.
 HOW TO USE COMPANY’S ASSETS, APPLICATIONS & TRAINING IN AN
APPROPRIATE WAY.
 HOW TO MAKE ASSOCIATES AWARE ABOUT THE COMPANY’S POLICIES
& SUPPORT FOR THEM.

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

SUMMARY OF THE PROJECT, PHASES AND KEY MILESTONES
(CONTINUED……..)

PHASES OF WORK :
 MAKE CALLS TO ASSOCIATES ON DAILY BASIS.
 ASK THEM ABOUT THEIR LOGIN ON COMPANY’S APP “FAREYE”.
 COLLECT THE DATA REGARDING THEIR ASSETS, UNIFORM AND
CUSTOMERS.
 ASK THEM IF THEY NEED SOMETHING FOR THEIR WORK.
 MOTIVATE THEM BY CALLING & MAKE THEM ASSURED THAT COMPANY DO
CARE ABOUT THEM.

MILESTONES INVOLVED :

 HOW TO INCREASE THE BUSINESS

 HOW TO INCREASE THE NUMBER OF CLIENTS
 FIND OUT THE DRAWBACKS OF ANY PREVIOUS POLICY OR STRATEGY.
 MAKE NEW PLANS FOR ASSOCIATES TO MAKE THEM SERIOUS ABOUT
THEIR WORK.
 INCRESE THE BUSINESS ON ITS HIGHEST LEVEL AS MUCH AS POSSIBLE.
 MAKE
E.N.S.U.R.E. “ERROR-FREE,
SMOOTH NATIONWIDE,BETWEEN
RELATION SYNCHRONIZED, UNINTERRUPTED,
THE COMPANY, RELIABLE EXPRESS DELIVERIES”
ASSOCIATES AND THE
ASSUMPTIONS AND LIMITATIONS

ASSUMPTION MADE :

 DAILY CALLING WITH THE ASSOCIATES ,WILL INSPIRE THEM TO WORK WITH
RESPONSIBILITY.
 DATA COLLECTING ON DAILY BASIS WILL CLEAR THE PRESENT BUSINESS VALUE OF
THE COMPANY.
 BY TALKING WITH THE ASSOCIATES DAILY ,WE CAN FIND OUT LITTLE CHANGES
WHICH ARE REQUIRED TO ENHANCE COMPANY’S POSITION IN THE MARKET.
 AFTER TALKING WITH THE ASSOCIATES WE CAN FIND OUT THE MOST WORKING
LOCATION AND MINIMUM WORKING LOCATION ON BASIS OF BUSINESS ,COMPANY
IS GETTING.

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

ASSUMPTIONS AND LIMITATIONS (CONTD…)

LIMITATIONS FACED DURING WORK :

 CALLING TO THE SAME PERSON ON DAILY BASIS CAN MAKE YOU SOMETIME IRRITATING &
BORED, HENCE IT CAN BE DIFFICULT TO COLLECT THE DATA.

 MANY RESPONDENTS REFUSE TO ANSWER DUE TO LACK OF TIME

 LESS COORDINATION WITH AREA MANAGERS & COORDINATORS.
 SOMETIMES DATA CAN VARY DUE TO TIME & SITUATION FACTOR.
 LANGUAGE BARRIER AS SOMETIMES WE HAVE TO CALL THOSE ASSOCIATES WHO DON’T KNOW
EVEN HINDI OR ENGLISH BOTH LANGUAGES.

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

IMPLEMENTATION OF YOUR PROJECT AS PER THE
STANDARD PROCESS

STANDARD OPERATING PROCESS ( GREEN TRUCK) :

1. VEHICLES PURCHASE :
COMPANY HAS SPECIFIED FOLLOWING VEHICLE TO PURCHASE WITH REFERENCE :-
 TATA ACE : LENGTH – ACTUAL, WIDTH- ACTUAL, HEIGHT- 6 FEET (VARIES ON CITY RO)
 TATA ACE SUPERMINT : LENGTH: ACTUAL, WIDTH: ACTUAL, HEIGHT: 6.25 FEET (VARIES ON
CITY RO )
 TATA 407 : LENGTH: 8 FT., WIDTH: 8 FT. , HEIGHT : AS REQUIRED.
 TATA 1109 : (HEAVY DUTY VEHICLE) LENGTH : 22 FT. , WIDTH : 22 FT. , HEIGHT : 8 FT.

2. FABRICATION :
AFTER VEHICLE PURCHASED IT UNDERGO FABRICATION WORKING WHICH
INVOLVES VEHICLE CONTAINERS TO BE MODIFIED BY LOCAL FABRICATORS
ACCORDING TO SPECIFIC RTO GUIDELINES & COMPANY SPECIFICATION.

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

STANDARD PROCESS (CONTD…..)

3. REGISTRATION:-
COMPANY HAS TO SHOW LOCAL ADDRESS PROOF TO RTO BY PRODUCING LOCAL
LEASE OR RENT AGREEMENT.

4. BRANDING:-
VEHICLE IS PREFERABLY PAINTED WHITE WITH SAFEXPRESS LOGO POSITIONED
MIDDLE OF CONTAINER SO THAT IT CAN ATTRACT EYEBALLS EASILY.

5. ASSOCIATE REQUIREMENT:-
1. GTA (GREEN TRUCK ASSOCIATES): WHO CARRY OUT BOOKING OF
CONSIGNMENTS UPTO1 TON LOAD ON DAILY BASIS.
2. GBA & GDA ( GREEN BUSINESS ASSOCIATES & GREEN DOST ASSOCIATES):
HERE ASSOCIATES INVOLVED TO CARRY OUT DELIVERY OPERATION OF
CONSIGNMENTS BELOW 100 KG.

3. AGE : COMAPANY PREFERS CANDIDATES OF AGE BETWEEN 20 TO 40 YEARS.

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

STANDARD PROCESS (CONTD…..)

3. EDUCATION : CANDIDATE SHOULD PASSED OUT AT LEAST 10TH STANDARD

BECAUSE BOOKING OF CONSIGNMENTS REQUIRE WRITING BILLS, OPERATING ON
TAB, CALCULATING FREIGHT, OR IN CASE OF GDA ,CANDIDATES NEED TO
UNDERSTAND ADDRESS OF INBOUND CUSTOMER .
4. OTHER REQUIREMENTS : SOME REQUIREMENTS ARE AS FOLLOWS :
 PAN CARD
 BANK ACCOUNT
 RESIDING NEARBY HUB OR COMPANY OFFICE
 COMMERCIAL DRIVING LICIENCE
 FINANCIAL ABLE TO BEAR ANY SUDDENT EXPANSES OF TIME.
 SECURITY DEPOSIT OF RS. 10,000 (AS JAB TAK NA LAGE DHAN, TAB TAK NA LAGE
MAN).

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

STANDARD PROCESS (CONTD…..)

5. INSURANCE: COMPANY BEARS 1ST YEAR INSURANCE ON ITS OWN.

SUBSEQUENTLY, SECOND YEAR ONWARDS, INSURANCE HAS TO BE APART OF
ASSOCIATES DISPOSAL.
6. TAX : ROAD TAX WITH THE RANGE OF ONE YEAR TO LIFETIME IS SUBMITTED IN
ADVANCE BY COMPANY DEPENDING ON THE AREA SPECIFIC RTO GUIDELINES.
7. COMPENSATION : RS. 300 AS COMPENSATION PER DAY DURING TRAINING
PERIOD.
8. BOOKING KIT : COMPLETE BOOKING KIT INCLUDING TAB, BAR CODE
PRINTER, BARCOPDE SCANNER, WEIGHING MACHINE, MEASURING TAPE,
PRINTED STICKER, CALCULATOR ETC.
9. VEHICLE TRANSFER : AFTER 5 YEARS OF SUCCESSFUL COMPLETION,
THE VEHICLE IS TRANFERRED IN THE NAME OF ASSOCIATE.

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

OBSERVATIONS

 MAIN MOTIVE OF GREEN TRUCK IS WORKING AS A MEDIUM BETWEEN

ASSOCIATES & COMPANY.
 EMPLOYEES ARE VERY COOPERATIVE TO EACH OTHER.
 EMPLOYEES ARE ALWAYS READY TO DO WHAT THEY ARE ASKED TO DO.
 ALL STAFFS ARE POSITIVE TO THE INTERNS AND THEY ARE READY TO MAKE
US LEARN ABOUT THE OPERATION OF THE ORGANIZATION.

 DATA COLLECTING IS SEPARATELY DONE.

 PROPER COMMUNICATION BETWEEN THE EMPLOYEES AND TOP LEVEL
MANAGEMENT.

 REGULAR BACK-UP OF COMPUTER DATA.

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

SKILLS LEARNT

 TIME MANAGEMENT

 KNOWLEDGE OF DATA ENTRY AND MS-WORD.

 PROPER FILLING AND INDEXING

 DEALING WITH THE PEOPLE

IMPORTANCE OF

 DISCIPLINE
 PUNCTUALITY
 COOPERATION

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

RECOMMENDATIONS

 EFFECTIVE CO-ORDINATION WITH THE AREA MANAGERS &

COORDINATORS.
 SET CRITERIA FOR EVALUATING MARKETING ACTIVITIES
 SET UP VISUAL DISPLAY MEDIA TO CHECK DAILY LOGIN & ATTENDENCE
RECORD.
 PROMOTE GOOD WORKING ENVIRONMENT
 DEVELOP FILE RECORDS ON REGULAR BASIS.
 WISE USE OF PROMOTION MIX SUCH AS ADVERTISING, PUBLIC
RELATION, BUSINESS PROMOTION AND DIRECT MARKETING.

E.N.S.U.R.E. “ERROR-FREE, NATIONWIDE, SYNCHRONIZED, UNINTERRUPTED, RELIABLE EXPRESS DELIVERIES”

CULTURE WE FOLLOW AT
SAFEXPRESS
R ELATIONSHIP E VOLVE S
ELF-DISCIPLINE P
RIDE E
XPLORE C USTODIANS

TALK

 Make Healthy & positive relationships with collegues,

customers, partners & stakeholders.
 Continuously improve, and be a result oriented
organization rather being an action oriented.
 Without Discipline we can’t get the success.
 Have a deep sense of pride towards your achievement.
 Keep exploring new thing & new innovative ideas.
 Become custodians of customers goods.
 Remove all barriers, talk to everyone politely to resolve
any issue.
PICTURES
THANK YOU!