PROPOSED ACTION PLAN FOR THE PROBLEMS ENCOUNTERED BY THE PASSENGERS OF

METRO FERRY TERMINAL

Rationale

Terminal is a single man-made facility that may have several berths, that handles vessels and possibly more

than one type of vessel or cargo. Metro Ferry terminal lacks of accessible facilities, safety and security, services

and sanitation. Port terminals are very vital to the passengers especially nowadays that people are experiencing

congestion in land transportation. Compare to the terminals outside the Philippines, unfortunately ours is far

from high-end terminals. Some of our terminals can’t cope up in the modernization era because of the lackness

of innovation and cooperation of the public sectors. So, this output came up from different issues of terminals

and to justify that this output is very helpful for the Metro Ferry Inc.

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Main Objectives

 To be one of the best sea transport terminals in the Philippines.

 To promote and establish new branches of Metro Ferry Terminal within the area of the Philippines.

 To contribute to the economic well-being of the City of Cebu and Lapu-Lapu by expanding export

opportunities.

Background

The proponents of this program are the Bachelor of Science in Tourism students of University of Cebu-Banilad

composed of four (4) students who loves to travel and discover new destination. As a tourism student, we notice

that the terminal is needed to develop and improve since Metro Ferry Terminal is one of the high demand terminals

in Cebu City. With this, the researchers focused to the study entitled the Problems Encountered by the Passengers

in Metro Ferry Terminal.

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 As the researchers’ conducted the study, the result shows that there are problems in terminal in terms of safety

and security, facilities, services and sanitation.

The researchers proposed an action plan for two terminals of the Metro Ferry Inc. First terminal is located at Pier 3,

this terminal serves for the passengers going to the Opon, Lapu-Lapu City. Second terminal is located at Muelle Port, Opon

Lapu-Lapu City. This terminal serves for the passengers going to Cebu City or vice versa. And for the development of the

terminals, it will help and summarizes what is to be achieved by this study.

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Research Environment

Metro Ferry Terminal Opon Mercado, Lapu-Lapu City. Lapu-Lapu

City which formerly known as Opon, but 1961 it is renamed in its

present name. It is geographically located in province of Cebu. The

land size of the Metro Ferry Terminal is berth 31.9 meters and

operated for almost two decades. Capt. Gaudencio Morales is the

owner of Metro Ferry Inc. with five ferry boats. Adam and Tommy

ferry boats has the capacity of 120 of passengers, Segundo has the

capacity of 130 of passengers, Carmen Uno has capacity of 160 of

passengers, and MV Princesa has the capacity of 295 passengers.

Metro Ferry boats are set ply from 0600H to 2100h every day to the

Mactan Channel as an immediate solution of the horrendous traffic

along the major roads and on the two bridges linking Mandaue City

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on mainland Cebu to Lapu-Lapu City on Mactan Islands. More ferries

are set to ply the Mactan Channel as an immediate solution to the

horrendous traffic along the major roads and on the two bridges

linking Mandaue City on mainland Cebu to Lapu-Lapu City on

Mactan Island. Metro Ferry, Inc. that operates the ferries plying

Mactan Channel, has all eight vessels that would be fielded to serve

more passengers crossing between Mactan and the mainland. Metro

Ferry add more trips before 6 a.m. and to schedule the last trip at 11

p.m. Because the public has been warned to the traffic and congestion

of vehicles travel from Cebu City and Mandaue City and Lapu-Lapu

City. And they need to passed by the bridge before getting to the place,

the worse is just many passengers travels every day especially during

rush hour that can cause of a traffic. So the solution would be to

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 decongest the roads by increasing the number of vessels like ferries

and barges were plying between Mandaue and Lapu-Lapu cities.

That’s why many ferries and ferry terminals now are plying from the

Cebu City to Lapu-Lapu City and one of it is the Metro Ferry

Terminal for to some travelers and locals in which very convenient for

them to travel to their works, businesses, and schools. Metro Ferry

Metro Ferry Lighthouse vessels presently sail between Mactan and Cebu City. The docking

p points for the ferries are Muelle Osmeña in Lapu-Lapu City and Pier 3

in Cebu City.

Metro Ferry Boat

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The Metro Ferry waiting area in Cebu City The Metro Ferry Ticketing Office

The Metro Ferry waiting area in Lapu-Lapu City

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 ACTION PLAN FOR THE PROBLEMS ENCOUNTERED BY THE PASSENGERS OF METRO FERRY

TERMINAL IN TERMS OF SAFETY AND SECURITY

Key Result Objectives Activity Scheme Of Budget Persons Expected Outcome

Implementation And/Or
Organization

No -To ensure the The Management will give a Metro Ferry There are no crime
responsible protection among program entitled “Siguridad Mo, Management reported in all
security employees and Responsibildad Ko” Metro Ferry
personnel. passengers. Cebu Port Terminal.
-This program will hire security Authority
No medical personnel who will assure the
clinic area safety of passengers and who will Bureau of
and - To respond to check their luggages for safety Fire and There were no more
emergency emergency purposes. Protection emergency
personnel situation in the incidents recorded.
terminal. -This program aims to conduct a Department
P40,000,000.00 of Health
Few training to the personnel and
installed of enhance their capabilities to City Health The Metro Ferry
CCTV - To offer the protect the passengers of Metro OfficeCity has the most
cameras. passengers the Ferry Terminal. Health advanced to security
certainty of safety -This program will help the Building, and emergency
No installed
through installation personnel to be competent in their Lapu-Lapu system.
fire alarms
of more
and smoked

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detectors. surveillance assigned area. City
cameras and x-ray
No x-ray scanners in the -This programs aims to install all Lapu-lapu
scanners to terminal. the equipments that will help to Police
check secure the employees and Station,
passengers’ personnel, like CCTVs, fire alarms Barangay
luggag and x-ray scanner. Gun-ob,
Lapu-Lapu
Security Personnel Requirement: City
• They will attend first for the
safety and security control
measures.
• Submit requirements or
documents
• Then they will take an exam
and interview about the safety
and security.
• And after the result will
release, the hired security
guards will have training for 3
months.
• After 3 months, they will start
their work to guard and support
the safety of the passengers in
the terminal.

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 PROPOSED ACTION PLAN FOR THE PROBLEMS ENCOUNTERED BY THE PASSENGERS OF

METRO FERRY TERMINAL IN TERMS OF FACILITIES

Key Result Objectives Activity Scheme Of Budget Persons Expected Outcome

Implementation And/Or
Organizations
To provide the A Ferry Terminal Facility Metro Ferry
passengers a Management
There were few convenient and Program is a program that
comfort rooms enough comfort funds the structures and
rooms. Cebu Port The Metro Ferry
amenities that directly serve
Authority(CPA)
There were few To offer the the ferry terminal operations Terminal develop
variety of food passengers a
their facilities like
and beverages in healthy food including the ticketing booth,
the cafeteria and beverages. waiting area, information Metro Ferry into a world class
P50,000,000.00 Management
area, cafeteria and comfort terminal that meet
To provide the rooms to improve its service the passengers
There were
inadequate passengers a Bureau of Food

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 comfortable sufficient and acquiring new facility. and Drug satisfaction and
waiting area waiting area.
many traveler will
There were To offer have more interest
inadequate space passenger a Department of
in the ticketingcomfortable -The Management will also Health (DOH) to ride a ferry as a
booth of area to line up conduct a fund raising of a public transport.
terminal and prevent
crowded area. “Run For Development” that LLC Police
There were will help the management to Police
insufficient To offer Station, arangay
information desk passengers a have more funds for the Gun-ob,
customer Lapu-Lapu City
improvement of its facility.
service that will
assess their
concerns.
Local Vendors
 At least 3 comfort Association

rooms for the female,

male and PWDs.
 Information desk for
the questions and
concerns of the
passengers.

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 Additional variety of
food stalls and
beverages for
passengers while
waiting to their
departure.
 Sufficient space and
enough bench chairs
for both passengers and
luggages.

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 PROPOSED ACTION PLAN FOR THE PROBLEMS ENCOUNTERED BY THE PASSENGERS OF

METRO FERRY TERMINAL IN TERMS OF SERVICES

Key Result Objectives Activity Scheme Of Implementation Budget Persons Expected Outcome
And/Or
Organizations

There were The Management will undergo their Metro Ferry The terminal with
unapproachable Management the most passionate
employees in a program entitled
and not -To give high and competent
well-trained quality service “Systematic Hiring Program”. personnel.
personnel in the terminal.
Cebu Port The most number of
-First, the company should collaborate Authority
There were few routes among all
numerous trips -To offer wide to the high-end agency or universities P30,000,000.00 (CPA) shipping lines.
to and from options and who produces trust-worthy applicants
destinations The most affordable
variety of
special services -Second, to evaluate their capabilities Bureau of rates in town.
to all sectors. Fire and The ticketing
There were for the contribution in the company Protection operations with the
(BFP) high technological
unaffordable
and no -Last, train and educate the personnel system in the city.
discounted

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 rates to be competent enough in their Department The Metro Ferry
of Health Terminal is very
designated area.
(DOH) known for giving
special services to
PWDs, pregnant
Ticketing LLC Police woman and senior
operations - The management should collaborate citizen.
Police
needs to have government agencies that can help to Station, aran
good system. gay Gun-ob,
implement affordable and discounted
Lapu-Lapu
rates, rights for PWDs and senior City
No special
services to the citizen accordingly to the Philippine
PWDs, Law. Persons with
pregnant Disabilities
women and Office Affair
senior citizens. (PDAO)
-The management will allocate more
available ferry boats to perform and
serve more trips for the passengers.

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-The management should evaluate and
make sure that the applicants

 Have knowledge in accounting,

business administration, tourism
industry or any related field.
 At least two years of related
experience preferably with inter
collegiate ticket operations and
customer relations.
 Good public relations skills
 Willingness to work irregular
hours, weekends especially
holidays and peak seasons.

-The management will provide a

special services such as ramps for

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PWDs who uses wheelchair, as well as
for senior citizens who experience
difficulty to walk and exclusive chairs
for pregnant women.

-The management will separate the

lane for regular passengers and for
PWDs, pregnant women and senior
citizens.

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 PROPOSED ACTION PLAN FOR THE PROBLEMS ENCOUNTERED BY THE PASSENGERS OF

METRO FERRY TERMINAL IN TERMS OF SANITATION

Key Result Objectives Activity Scheme Of Budget Persons Expected

Implementation And/Or Outcome
Organizatio
ns
-To offer The Management will conduct Metro Ferry The cleanest
passengers an the program entitled Management ferry terminal in
There were outstanding “Responsibilidad Mo Ang the country.
few service and Basura Mo” aims to educate Chosen
well-maintai facility. both passengers and Speaker for
ned terminal employees. This program will the Training
and ferry Program The terminal
be conducted during their gives
boats. P25,000,000.00
-To provide on-board through speakers or passengers
passengers a tarpaulin that indicates all the guarantee of
tidy and information, including Department sustaining the
There were well-organize warnings and the benefits of of terminals
unassigned d areas for this program. Environment cleanliness and
personnel or and Natural

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officer in the disposal of Resources maintaining of
terminal. garbage. being the high
The vision of this program is to standard public
lessen the garbages on the ferry
boats and terminal. Cebu Port transportation
-To provide Authority(C terminal in the
passengers an PA) Philippines.
The airing
collection of terminal This program will also address
garbage is which is the maintenance of the engines
not of all ferry boats. Bureau of
well-furnishe Fire and
following its d waiting
schedule. -The utility personnel will Protection
area. clean the terminal and the (BFP)
surroundings habitually.
Employees/p
-The management will add ersonnel of
more utility personnel to Metro Ferry
There were perform the needs of the Inc.
insufficient terminal.
trash bins in
the area -The management will
collaborate to the barangay Department
officials of Pier 3 and Opon, of Health
Lapu-Lapu City for the (DOH)
There were
improper consistent garbage collection.
ventilation -The management will provide
a sufficient trash bins in

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different designated area of the
terminal.
-The terminal will cooperate to
the electrician, engineer to
create an upward flow of air
and install additional vents at
the eaves and the ridge of the
roof and Cebu Port Authority
for the assistance of the area.

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