Professional Documents
Culture Documents
Prepare emotionally.
ALSANGEDY
Ask for supportive persons BULLETS
present.
Be attuned to body
language.
ALSANGEDY BULLETS FOR PACES
Be empathetic; it is
appropriate to say “I'm
sorry”
Discuss treatment
options
Address patient
concerns.
SPIKES—Six-Step Protocol 5 Key Mistakes When
for Breaking Bad News Delivering Bad News
ALSANGEDY BULLETS FOR PACES
S—SETTING UP the Interview Bargaining: - allow the
P—Assessing the Patient's conversation to become a
PERCEPTION isangedy@gmail.com negotiation and staying away
I—Obtaining the Patient's 00965 69691034 from your main message.
INVITATION
K—Giving KNOWLEDGE and
Facebook page: - MRCP PACES Cushioning: - softening the
Information to the Patient from the 1st attempt message so much that the patient
E—Addressing the Patient's Facebook group: - MRCP PACES does not even understand that
EMOTIONS with Empathic you are giving him bad news
from the 1st attempt
Responses
S—STRATEGY and SUMMARY Unloading: - deliver the
message in a hurried, panicked
way – freeing yourself of the
emotional burden you had been
Do not forget to carrying and unloading it onto the
Introduce yourself patient.