Table Of Content

Topic Page
1.0 Introduction
1.1 Background Of Study
1.2 Statement Of Problem
1.3 Objective Of Study
1.4 Research Question
1.5 Significant Of Study
1.6 Scope Of Study
1.7 Methodology
2.0 Literature Review

3.0 Finding and Discussion

3.1 Subheading ( responding to RQ 1)
3.2 Subheading ( responding to RQ 2)
3.3 Subheading ( responding to RQ 3)
3.4 Subheading ( responding to RQ 4)
4.0 Conclusion and Recommendation
4.1 Conclusion
4.2 Recommendation
1.0 INTRODUCTION

1.1 Background Of Study

FPPSM SPACE students are UTM’s students under SPACE administration. They
learn in UTM faculties in which the learning process using the same learning
equipment, i.e LCD, wide screen, and PC, as used for full-time students.

They also used the other facilities provided such as air-conditioners, tables and
chairs. The main difference between SPACE students with full-time students is
that they have to pay the high fees that are also higher than several private
universities.

1.2 Statement Of Problem

The are several problems arise with the learning facilities during the semester in
terms of audio visual, air conditioner, toilet and etcetera. Expectation from
FPPSM SPACE students is to get good service especially learning facilities and
other facilities deemed commensurate with the fees charged.

1.3 Objective Of Study

This study is to see the extent to which FPPSM SPACE student satisfaction on the
facilities provided at the faculty of management and human resource development
(FPPSM).

They had to pay relatively high fees compared to full-time student and this would
certainly make the level of what they want different from full-time students.

Consequently, to evaluate the satisfaction of the facilities provided, a study done

to look at the following aspects:

1. To find out the adequacy of the conveniences provided.

2. To find out the effectiveness of the UTM to address the malfunction of

learning tools in FPPSM.

3. To determine the level of FPPSM SPACE student satisfaction on the level

of compatibility between the facilities provided by the fees charged.
 4. To know whether equipment failure disrupting the learning process of
FPPSM SPACE students.

1.4 Research Question

Base on the research objective above, four research question was rise and must to
be analyze. The research questions is :
i) Did the learning facilities provided by the UTM sufficient for the learning
process?
ii) To what extent is the effectiveness of the UTM to address the malfunction
of learning tools in FPPSM?
iii) What is the level of satisfaction of FPPSM SPACE Student about the
facilities in FPPSM.
iv) To what extent does equipment failure disturb the learning process of
FPPSM SPACE Student.

1.5 Significant Of Study

The study was conducted to identify facility needs required by students either in
terms of academic facilities or non-academic facilities. The results also will be
able to know the values of student interest and satisfaction on the provision of
facilities for students at FPPSM especially SPACE Student.

In this study, has identified a number of interests including: -

• Ensure that UTM SPACE Student acquire facilities which meet the educational
needs in the learning process and commensurate with the fees charged to them.

• Provide opportunities for the FPPSM management team to improve and enhance
the provision of appropriate facilities for learning process.

• Identify weaknesses and deficiencies in a management unit for improved and

enhanced their management level.
 1.6 Scope Of Study

1.7 Methodology

In this research to collecting and researching available data, research team

developed questionnaires to send to the SPACE UTM Student in FPPSM. The
questionnaire was designed in such a way that basic information could be
acquired on demographic information, facilities that FPPSM provided for student,
effectiveness of the UTM to address the malfunction of learning tools and also the
level of satisfaction of FPPSM Space Student about the facilities.
The questionnaires were distributed to 30 person SPACE student which is use the
FPPSM facilities randomly chosen by the research team.

2.0 LITERATURE REVIEW

Base on the research which done by Ruzita Selamat et al (2004), a conducive teaching
and learning environment is one of the elements which influence the effectiveness of the
knowledge transmitted and received. Providing a good teaching and learning
environment will help enhance the development of the university into becoming the
world-class university. Teaching and learning environment studied include physical and
administrative aspects of the faculty that have an impact on teaching and learning in
FPPSM of infrastructure, equipment and administrative and clerical support. Result from
that study shown that lecturers feel classrooms and resource room in FPPSM not
conducive to teaching and learning.

According to Mohd Noor Bin Muhammad et al (2003), the provision of student facilities
is important in influencing education process and to shape the lives of student as
successful person in future. The facilities were divided into two basic categories of
facilities which is an academic facilities and also non-academic facilities.

Inadequate provision of facilities and the condition of the facilities that provided for
UTM SPACE student in FPPSM has become a major focus of this study. The study
covers 30 respondents from among students who use FPPSM UTM for their class. The
 purpose of this study is to determine the level of satisfaction and importance of providing
facilities at the faculty of the main subjects to be emphasized in this study to evaluate the
extent to preparation for the students. The findings have found some issues and problems
related to the provision of such facilities. Based on the findings, recommendations more
leads to an increase and improvement of some facilities to do more for convenience and
comfort to the students in FPPSM SPACE UTM.

This Faculty offers a variety of laboratory, classroom and Lecture Theater, equipped with
appropriate teaching and learning with teaching and learning concepts based on problem-
based, action learning and practical applications of subjects taught. The facilities use by
permanent or full time student and also Space UTM student.

Lately, many complaints rise from the Space UTM student about classrooms provided by
the UTM Space. Complaints are in terms of weakness of Space UTM to provided best
facilities. Are there UTM Space and the faculty recognize this problem?. From this
question, there are issues, do the facilities maintained by the faculty?. This study will
answer the question of whether the facilities provided by the faculty adequate and
properly maintained for use by students in the faculty.

3.0 FINDING AND DISCUSSION

Some results of the research were not unexpected, while others provided new and useful
insights for the next project activity. Below are the key findings of the research :

Did the learning facilities provided by the UTM sufficient for the learning
process?

No Facilities Provided Strongly Agree Disagree Strongly Total Ranking Of

Unsufficient
Agree Disagree Respondence facilities
1 LCD Projector 8 22 30 10
2 Wide Screen 8 22 30 9
3 table And Chair 6 19 5 30 3
4 Whiteboard 6 24 30 8
5 Marker Pen 4 21 4 1 30 2
6 Air-conditioner 3 26 1 30 7
7 Car Park 2 13 14 1 30 1
 8 Lighting 4 26 30 6
Computer/Desk
9 Top 1 26 3 30 5
10 Others:Toilet/lift 1 2 4 7 4

4.0 CONCLUSION AND RECOMMENDATION

1.1 Conclusion

1.2 Recommendation
Based on the research results, the research team proposes recommendations for Space
UTM especially FPPSM Management Team to improve the satisfaction of FPPSM Space
Students and also performance of maintenance unit in FPPSM.
i)

5.0 REFERENCES

i) KAJIAN KEPERLUAN KEMUDAHAN PELAJAR DI UNIVERSITI

TEKNOLOGI MARA, KAMPUS SERI ISKANDAR, CAWANGAN PERAK
DARUL RIDZUAN, Mohd Noor Bin Muhammad, et al (2003)

ii) KAJIAN KE ATAS PERSEKITARAN PENGAJARAN DAN

PEMBELAJARAN FAKULTI PENGURUSAN DAN PEMBANGUNAN
SUMBER MANUSIA: KE ARAH PEMBENTUKAN PERSEKITARAN YANG
OPTIMUM DALAM MENCAPAI KECEMERLANGAN PENGAJARAN DAN
PEMBELAJARAN, Ruzita Selamat, et al (2004)
6.0