Professional Documents
Culture Documents
Group 7
Melissa Nazareth – 30
Aafreen Babar – 62
Fedora Dsouza – 76
Lachish Awad – 88
Rohit Gupta – 104
Big Bazaar Group
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Table of Contents
Table of Contents.................................................................................................................2
Introduction .........................................................................................................................3
Project..............................................................................................................................3
About Big Bazaar.............................................................................................................3
Goals of Study......................................................................................................................5
Gathering Materials.............................................................................................................6
Primary Data: ..................................................................................................................6
Secondary Data: ..............................................................................................................6
Interviews using Audit Check List......................................................................................7
Introduction......................................................................................................................7
Why Big Bazaar...............................................................................................................7
Environment.....................................................................................................................7
Process.............................................................................................................................9
Promotion.......................................................................................................................10
Sales Promotions............................................................................................................14
People.............................................................................................................................20
Customers......................................................................................................................25
Products And Services...................................................................................................27
Place...............................................................................................................................30
Price And Cost...............................................................................................................32
Competition....................................................................................................................33
Analysis .............................................................................................................................34
SWOT Analysis.............................................................................................................34
Value Chain Analysis....................................................................................................37
PEST Analysis...............................................................................................................39
Porters 5 Forces Analysis...............................................................................................41
TOWS based on SWOT.................................................................................................42
Findings..............................................................................................................................44
Recommendations..............................................................................................................45
Conclusion ........................................................................................................................46
References..........................................................................................................................47
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INTRODUCTION
PROJECT
Big Bazaar, is the chain of retail stores of the big banner Pantaloon
Retail (India) Ltd., which in turn is a segment of Kishore Biyani,
regulated Future Group of Companies. Moreover the customer friendly
ambiance and the organized retailing of products also makes Big
Bazaar one of the successful retail companies in India. The chain was
inspired by Saravana Stores, a hugely popular shop in Chennai which
made huge profits by selling everything under the sun at prices much
less than other shops.
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3000, INR 4000, INR 5000 and INR 10000 on all Big Bazaar products
and accessories.
The variety of product range in Big Bazaar: This large format store
comprise of almost everything required by people from different
income groups. It varies from clothing and accessories for all genders
like men, women and children, playthings, stationary and toys,
footwear, plastics, home utility products, cosmetics, crockery, home
textiles, luggage gift items, other novelties, and also food products and
grocery. The added advantage for the customers shopping in Big
Bazaar is that there are all time discounts and promotional offers going
on in the Big Bazaar on its salable products.
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GOALS OF STUDY
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GATHERING MATERIALS
PRIMARY DATA:
This data has been collected with the help of Mr. H. Nair – Business
Development Manager, Big Bazaar.
SECONDARY DATA:
This has been collected from various sources.
• Brochures & Pamphlets
• Internet
• News Papers & Magazines
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INTRODUCTION
Big Bazaar is a chain of retail stores, which was started in 2001 by Mr.
Kishore Biyani. Its parent company is Pantaloon Retail (India) Ltd.
which is headquartered in Jogeshwari, Mumbai. Big Bazaar, a uniquely
Indian hypermarket chain blends the look, touch and feel of Indian
bazaars with aspects of modern retail like choice, convenience and
quality. Big Bazaar is a value based retail chain which works on the
formula of Every Day Low Prices. It currently has 116 outlets
throughout the country.
Ever since its launch in 2001, Big Bazaar has stretched its arms and
existence throughout the country. It has become the biggest brand in
value retail chains, leaving far behind its competitors.
ENVIRONMENT
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PROCESS
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PROMOTION
• Advertising
o TV
o Print
o Radio
• Sales Promotion
o Incentives
o Discount
o Special Events
• Public Relations
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Holistic advertising
This is done with an aim to promote the brand and create
awareness among people.
It is not done for promoting each store but only creates an image
of Big Bazaar as a low-cost shopping option.
1. TV
2. Road Shows
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SALES PROMOTIONS
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Time Pricing
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PEOPLE
Describe the employees who interface with the client. How are
they dressed?
Retail is all about experience. It is the employees who contribute a lot
to the entire shopping experience by being helpful and approachable.
Big Bazaar boasts of:
Employs close to 10,000 people and adds around 500 more per
month.
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There are certain guidelines which the employees, especially the front-
line sales people who are directly involved in interaction with
customers, have to follow such as:
· Ensure that the staff is in complete uniform, I.D. and as per the
Grooming standard (No Staff are allowed without I.D. irrespective of
Cadre)
· No mobiles, Ornaments jewelries are allowed into the store/floor
· Maintain the timings for Tea break (Time out & in) irrespective of their
Post and Position.
Checked with bill and Product Bar code without fail.
· Any deviation in above rules and regulation should be brought to the
notice of higher
Authorities/concerned person failing to do so, strict action will be
taken.
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• Walk right up to people, shake hands and ask them what they
do.
• Always have a pen so you can write notes to remind you about
each person you met.
• Ensure that any work place relationship does not have a negative
effect on your work performance.
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CUSTOMERS
• We cater to the middle class house wife who may not want to go
to a kirana but may not be able to afford something like
Spencer’s etc.
What are the different sub groups in your user population and
what is a rough estimate of the proportion of each
subgroup.
The sub groups could be broadly classified as:
• Families
• Working Singles
Both these sub groups constitute a fair share of the user population.
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Can you identify any groups which are more important in some
way?
As such there are no groups that are more important than the
others.
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What are the primary products and services? how does the
organization make its offerings known?
Our customers shop across product categories. FMCGs like food,
clothes, wellness and beauty etc are categories that customers
shop for through out the year. Consumer Durables like electronics
etc may be shopped for during festivals or as seasonal purchases.
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We make our offerings known on our site. Apart from that we have
pamphlets etc that we may distribute to our customers. We
advertise our offerings in relevant magazines etc too.
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PLACE
Big Bazaar has a number of outlets in India, in Mumbai itself the outlets
are present at a number of locations. Clients do come to the outlets in
person, usually traveling distances ranging from a km to 10. For
example consider the outlet in Phoenix mills, there are customers
coming from different parts of the city near and far. Depending on the
distances to be covered customers choose different modes of travel
like on foot or using public transport. As Big Bazaar has also made
efforts in having a huge parking space, a number of customers opt for
using their private vehicles. Services such as Home Delivery are
offered to the customers unless during the Mega sale when Home
Delivery services are not offered.
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this way Big Bazaar has made headway into a potentially high-yielding
sector of online trade. The use of Internet has put them in a profitable
position because there is minimal expense of maintaining a website
compared to maintaining a store.
Besides Big Bazaar also gives a guarantee of delivery in 7 days after
the online purchase request. And also a return policy if the goods are
damaged or the customer is not satisfied.
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Big Bazaar in tie up with ICICI Bank offers its customers Credit Cards,
the customers holding these cards are offered a discount of 3%. As
well as have an option of EMI in cases of big purchases.
Besides this they also have regular offers on products like 25% off on a
particular item, or offering 1 on 1 for certain items.
Yes, all customers pay the same amount, except for those holding the
Big Bazaar Card.
Time and energy are huge costs to big retail stores like the Big Bazaar,
which mainly try to offer its customers products at a low price. A lot of
time and energy is spent in getting the best deals from the
manufacturers and on negotiating certain terms and conditions.
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COMPETITION
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ANALYSIS
SWOT ANALYSIS
Strengths:
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Weakness:
Opportunity:
• More people these days prefer to visit big stores where they can
find large variety under one roof
Threats:
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Primary Activities
Inbound Logistics:
• Warehousing of raw materials, Distribution
Operations:
Outbound Logistics:
• Advertising
• Making Sales
Service:
• Customer Service
Support Activities
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Procurement:
HRM:
Technology Management:
Infrastructure:
• Store area
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PEST ANALYSIS
Economical:
• India, one of the fastest growing economies(6-6.5% GDP growth
rate)
• Retail Industry to grow to 300 billion by 2010
• Increase in the percentage contribution of the service sector to
GDP
• Increase in the investment on IT with focus on cost minimization
Socio-Cultural Factors:
• Increase in Nuclear families
• People prefer to shop in local stores with the reasonable prices
• Increase in working women’s proposition
• Life style changes
• Shift in Product and service preferences
• Increase in Young population
Technological:
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Competitive Rivalry:
• Competition from organized retail chains like Reliance Retail,
More , Spencers, D Mart, Vishal Mega Mart and Hyper City
• The competing firms can quickly adjust prices and make their
prices lower than what Big Bazaar may offer
Threat of substitutes:
• Presence of other organized retail players which offer similar
services
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Strengths:
• Quality products at low prices (S1)
• Store Accessibility(S2)
Weaknesses:
Opportunities:
• Unexplored segments (O1)
Threats:
• Competition from other local organized retailers (T1)
SO (Maxi Maxi)
• Big Bazaar offers quality products at lower prices and hence they
could adopt the rapid penetration strategy thus entering and
capturing the untapped segments/markets. (S1O1)
ST (Maxi Mini)
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WO (Mini Maxi)
WT (Mini Mini)
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FINDINGS
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RECOMMENDATIONS
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CONCLUSION
Big Bazaar turned the tide for organized retail in India. When other
retail biggies were going in the reds, and registering enormous losses,
came Big Bazaar with a modest beginning, and changed the scene in
India.
The success story of Big Bazaar is worth learning from.
It highlights the following key success “Mantras”:
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REFERENCES
Book references:
Web References:
http://pantaloon.futurebazaar.com/indexPantaloon.jsp
http://bigbazaar.futurebazaar.com/indexBigBazaar.jsp
www.rai.net.in
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