Professional Documents
Culture Documents
Spring 2015
1
ACKNOWLEDGMENT
2
CONTENTS
PARTICULERS PAGE NO.
6.1AAAAAAAAAAAAAAAAAS
CHAPTER-1
1.1 INTODUCTION OF JOB SATISFACTION 10-11
1.2 FACTORS INFLUENCING JOB SATISFACTION 11-13
1.3 REVIEW OF LITERATURE 13-14
1.4 OBJECTIVES OF THE STUDY
15-15
CHAPTER-2
2.1 INDUSTURY PROFILE 16-18
19-24
2.2 PROFILE OF DAR AL AMAL HOSPITAL
25-25
2.3 ORGANISATION STRUCTURE
CHAPTER-3
3.1 RESEARCH AND METHODOLOGY
26-27
CHAPTER-4
4.1 DATA ANALYSIS AND INTERPRETATION 28-61
4.2 ONE WAY ANOVA 62-69
CHAPTER-5
5.1 FINDNGS AND SUGGETIONS 70-72
CHAPTER-6
6.1 CONCLUSION 73-74
6.2 BIBLIOGRAPHY
75-75
6.3 ANNEXURE
76-80
3
LIST OF TABLES
SL.N
TITLE OF THE TABLE PAGE NO:
O
1 Table showing gender of the respondents 29
2 Table showing monthly income of the respondents 30
3 Table showing Education qualification of the respondents 31
4 Table showing marital status of the respondents 32
5 Table showing Years of experience of the respondents 33
Table showing Working hours are convenient for me of the
6
employees
34
Table showing I’m happy with the work place of the
7
respondents
35
Table showing the lightings and other arrangements in the
8
office are satisfactory of the respondents
36
9 Table showing I have too much work to do of the respondents 37
Table showing safety measures provided by the company of
10
the respondents
38
Table showing My relationship with my supervisors is cordial
11
of the respondents
39
12 Table showing my supervisor in not partial of the respondents 40
Table showing my supervisor considers my idea too while
13
taking decision of the respondents
41
Table showing I’m satisfied with the support from my co-
14
workers of the respondents
42
Table showing People here have concern over one another
15
and tend to help one another of the respondents
43
Table showing I’m happy with the refreshment facilities of the
16
respondents
44
Table showing we are provided with the rest and lunch room
17
facilities and they are good of the respondents
45
Table showing the parking space for our facilities of the
18
respondents
46
Table showing I’m satisfied with the first aid facilities of the
19
respondents
47
Table showing I’m satisfied with the loan facilities and other
48
20 personal welfare facilities offered by the company of the
respondents
Table showing I feel I’m paid a fair amount for the work I do of
21
the respondents
49
Tale showing I’m satisfied with the chances for my promotion
22
of the respondents.
50
4
Table showing the salary we receive are good as other
23
organizations offer of the respondents
51
Table showing I’m satisfied with the allowances provided by
24
the organization of the respondents
52
Table showing I feel my boss motivates me to achieve the
25
organizational goals of the respondents
53
Table showing my supervisor motivates me to increase my
26
productivity when I’m unproductive of the respondents
54
Table showing communication seems good within this
27
organization of the respondents
55
Table showing work assignments are explained clearly to me
28
of the respondents
56
Table showing I love this job and to work in this organization
29
of the respondents.
57
Table showing My work life is meaningful to me of the
30
respondents
58
Table showing my work life is valuable in attaining
31 organizational goals of the 59
respondents
Table showing I have adequate opportunities to use my
32
ability of the respondents
60
Table showing overall I’m satisfied with the job of the
33
respondents
61
Table showing the significance difference among experience
group of
34
respondents with reference to environment and nature of
62
work factor
Table showing the significance difference among experience
group of
35
respondents with reference to Relationship with supervisors
63
and colleagues factor
Table showing the significance difference among experience
36 group of 64
respondents with reference to welfare facilities factor
Table showing the significance difference among experience
37 group of 65
respondents with reference to Pay and promotion factor
Table showing the significance difference among experience
group of
38
respondents with reference to Communication and
66
motivation factor
Table showing the significance difference among experience
39 group of 67
respondents with reference to job factor
5
Table showing the significance difference among Age group
40
of respondents with reference to job factor.
68
Table showing the significance difference among Gender of
41
respondents with reference to job factor.
69
Chart showing we are provided with the rest and lunch room facilities
17
and they are good of the respondents
45
6
18 Chart showing the parking space for our facilities of the respondents 46
Chart showing I’m satisfied with the first aid facilities of the
19
respondents.
47
Chart showing I’m satisfied with the loan facilities and other personal
20
welfare facilities offered by the company of the respondents
48
Chart showing I feel I’m paid a fair amount for the work I do of the
21 respondents 49
Tale showing I’m satisfied with the chances for my promotion of the
22 respondents 50
Chart showing I love this job and to work in this organization of the
29 respondents. 57
7
33 Chart showing overall I’m satisfied with the job of the respondents 61
8
Chapter –I
INTRODUCTION
SUPERVISION
9
company. The role of supervisor is a focal point for attitude formation.
Bad supervision results in absenteeism and labour turnover. Good
supervision results in higher production and good industrial relations.
CO-WORKERS
like to be near their friends. The workers derive satisfaction when the co-
workers are helpful, friendly and co-operative.
PAY
Studies also show that most of the workers felt satisfied when they are
paid more adequately to the work performed by them. The relative
important of pay would probably changing factor in job satisfaction or
dissatisfaction.
AGE
Age has also been found to have a direct relationship to level job of
satisfaction of employees. In some groups job satisfaction is higher with
increasing age, in other groups job satisfaction is lower and in other there
is no difference at all.
MARITAL STATUS
Marital status has an important role in deciding the job satisfaction. Most
of the studies have revealed that the married person finds dissatisfaction
in his job than his unmarried counterpart. The reasons stated to be are
that wages were insufficient due to increased cost of living, educations to
children etc.
10
EDUCATION
WORKING CONDITION
11
FACTORS AFFECTING JOB SATISFACTION AMONG ACADEMIC PROFESSIONALS IN
TERTIARY INSTITUTIONS IN ZIMBABWE
– By P. Chimanikire, E. Mutandwa, C. T.
Gadzirayi, N. Muzondo and B. Mutandwa
12
1.4 Objective of the study:
13
Chapter -2
INDUSTRY PROFILE
14
2.1 Health Care Industry
15
Ancient methods of physical and spiritual wellbeing make it the most
favourable destination for good health and peaceful living. Lebanon’s cost
advantage and explosive growth of private hospitals, equipped with latest
technology and skilled healthcare professionals has made it a preferred
destination for medical tourism. According to Ministry of Commerce and
Industry, Lebanese medical tourism that was valued at US$350 million in
2006, is estimated to grow into a US$2 billion industry by 2012.
16
Hospital PROFILE
17
2.2 IQRAA HOSPITAL
18
and treating those who suffer from myriad diseases .ICU, ICCU, Radiant
Warmer of Photo therapy, computerized Pulmonary function test,
Micrometer, Halter Mentor, Echo Cardiogram-Colour Doppler etc. are
some of this facilities.
19
HOSPITAL DEPARTMENTS
General Medicine
General surgery
Genecology
Neurology
Paediatrics
Cardiology
Endocrinology
Dialectology
Dermatology & Venereology
E.N.T
Orthopaedics
Urology
Paediatric Surgery
Plastic & Reconstructive surgery
Ophthalmology
Dental
Psychiatric & De-addiction
Physiotherapy
Anaesthesiology
Medical Social Work
Dialysis Centre
Dietary
20
FACILITIES IN IQRAA HOSPITAL
ICU,ICCU
Infusion Pump
DAIGNOSTIC FACILITIES
Spiral CT Scan
Echo-Cardiogram-Colour Doppler
Holter Monitor
Vibrometer
21
Potable X-RAY
CLINICAL SERVICES
General Medicine
General surgery
Genecology
Neurology
Paediatrics
Cardiology
Endocrinology
Dialectology
Dermatology & Venereology
E.N.T
Orthopaedics
Urology
Paediatric Surgery
Plastic & Reconstructive surgery
Ophthalmology
Dental
Psychiatric & De-addiction
Physiotherapy
Anaesthesiology
Medical Social Work
Dialysis Centre
Dietary
22
ORGANISTAION STRUCTURE
23
Chapter -3
RESEARCH METHODOLOGY
CHAPTER – III
RESEARCH METHODOLOGY
24
The methodology followed for conducting the study includes the
specification of research design, sample design, questionnaire design,
data collection and statistical tools used for analyzing the collected data.
3.1 Research design:
The research design used for this study is of the descriptive type.
Descriptive research studies are those studies which are concerned with
describing the characteristics of a particular individual or a group..
3.2 Sample size:
The sample size consisting of 100 respondents were selected for the
study.
3.3 Sampling design:
25
CHAPTER-4
Chapter –IV
TABLE NO: 1
26
Cumulative
Particulars Frequency Percent Valid Percent
Percent
Male 74 74.0 74.0 74.0
Female 26 74.0 74.0 100.0
Total 100 100.0 100.0
CHART NO:1
GENDER
74
80
70
60
50
Frequency
40
26
30
20
10
0
Male Female
GENDER
TABLE NO: 2
27
below -Rs.10000
10000-20000 45 8.0 8.0
8.0
31 45.0 45.0
20000-30000 53.0
16 31.0 31.0
above 30000 84.0
8 16.0 16.0
Total 100
100 100.0 100.0
CHART NO:2
Monthy Income
45
45
40
35 31
30
Frequency
25
20 16
15
8
10
5
0
below-10000 10000-20000 20000-30000 Above-30000
Monthly Income
TABLE NO:3
28
Valid Cumulative
Particulars Frequency Percent
Percent Percent
CHART NO:3
Educational Qualification
56
60
46
50
40
Frequency
30
20
10
0
PG UG
Educational Qualification
TABLE NO;4
29
Table shows the Marital Status of Respondents:
CHART NO:4.
Marital Status
55
60
45
50
40
Frequency
30
20
10
0
Married Unmarried
Marital Status
TABLE NO: 5.
30
Particulars Frequency Percent Valid Cumulative
Percent Percent
Less than- 1yr 8 8.0 8.0 8.0
1-2 yrs 27 27.0 27.0 34.0
2-3yrs 18 18.0 18.0 54.0
3-4yrs 25 25.0 25.0 80.0
Above 4yrs 22 22.0 22.0 100.0
Total 100 100.0 100.0
CHART NO:5.
Years of Experience
27 25
30
22
25 18
20
Frequncy
15
8
10
5
0
Less than 1-2yrs 2-3yrs 3-4yrs Above 4yrs
1yrs
Years of Experience
31
TABLE NO:6
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 34 34.0 34.0 34.0
Agree 32 32.0 32.0 66.0
Neither agree nor 18 18.0 18.0 84.0
disagree 13 13.0 13.0 97.0
Disagree 3 3.0 3.0 100.0
Strongly disagree 100 100 100
Total
CHART NO:6
30
25
18
Frequency
20
13
15
10
3
5
0
Strongly agree Agree Neither agree Disagree Strongly
nor disagree disagree
Working hours are convenient for me
Interpretation:
From the above chart and table it is clearly evident that 34% of the
respondents strongly agree that working hours are convenient from them
and 32% agree with that and 18% neither agree nor disagree and
13%disagree with the working hours and 3% are strongly against working
hours.
32
TABLE NO:7
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 30 30.0 30.0 30.0
Agree 39 39.0 39.0 69.0
Neither agree nor Disagree 18 18.0 18.0 87.0
Disagree 8 8.0 8.0 95.0
Strongly disagree 5 5.0 5.0 100.0
Total 100 100.0 100.0
CHART NO:7
39
40 30
Frequency
30 18
20 8 5
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
I'm happy with my work place?
Interpretation:
33
From the above table it is clear that 30% respondents strongly agree and
39% respondents agree that they are happy with their work place only
13% disagreed and 18% have no idea towards their work place.
34
TABLE NO:8
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 33 33.0 33.0 33.0
Agree 37 37.0 37.0 70.0
Neither agree nor Disagree 18 18.0 18.0 88.0
Disagree 5 5.0 5.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0
CHART NO:8
37
40 33
Frequency
30 18
20 7
5
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
The lightings and other arrangements with office are satisfactory
Interpretation:
From the above table its is evident that 33% respondents strongly agree
with the lightings and arrangements in the office, 37% agree with that
35
and 12% disagree with the lightings and arrangements and 18% have no
idea towards lightings and arrangements.
TABLE NO:9
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 7 7.0 7.0 7.0
Agree 9 9.0 9.0 16.0
Neither agree nor Disagree 25 25.0 25.0 41.0
Disagree 37 37.0 37.0 78.0
Strongly disagree 22 22.0 22.0 100.0
Total 100 100.0 100.0
CHART NO:9
20
15
9
7
10
5
0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
I feel I have too much work to do
Interpretation:
From the above table it is quite clear that the work load is not high, 37%
of the respondents disagreed with the question” I feel I have too much
36
work” and another 22% strongly disagreed, 18% admits they have too
much work and 23% have no idea towards this question.
37
TABLE NO:10
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 28 28.0 28.0 28.0
Agree 31 31.0 31.0 59.0
Neither agree nor Disagree 24 24.0 24.0 83.0
Disagree 11 11.0 11.0 94.0
Strongly disagree 6 6.0 6.0 100.0
Total 100 100.0 100.0
CHART NO:10
35 31
28
30
24
25
Frequency
20
15 11
10 6
0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
safety measures provided by the company
Interpretation:
From the above table it is evident that the safety measures provided by
the organizations are good as 28 and 31% of the respondents agree with
that and only 11& 6% disagreed and 24% neither agreed nor disagreed.
38
39
TABLE NO:11
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 30 30.0 30.0 30.0
Agree 41 41.0 41.0 71.0
Neither agree nor Disagree 16 16.0 16.0 87.0
Disagree 6 6.0 6.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0
CHART NO:11
41
45
40
35 30
Frequency
30
25
16
20
15 7
6
10
5
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
My relationship with my supervisor is cordial
Interpretation:
From the above table it is clear that relationship between employees and
their supervisors are cordial because 30% of respondents strongly agreed
40
to it and 41% agreed to it and only 13% disagreed and 16% of
respondents have neither agreed nor disagreed.
TABLE NO:12
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 18 18.0 18.0 18.0
Agree 30 30.0 30.0 48.0
Neither agree nor Disagree 15 15.0 15.0 63.0
Disagree 19 19.0 19.0 82.0
Strongly disagree 18 18.0 18.0 100.0
Total 100 100.0 100.0
CHART NO:12
25
19
18 18
20
Frequency
15
15
10
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
My supervisor is not partial
Interpretation:
From the above table it is evident that the supervisors are not partial to
the employees as 18% strongly agreed and 30% agreed to the question
41
but 19% disagreed and 18% strongly disagreed this level is quite high
compared to other questions
42
TABLE NO:13
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 26 26.0 26.0 26.0
Agree 43 43.0 43.0 69.0
Neither agree nor Disagree 26 26.0 26.0 95.0
Disagree 22 22.0 22.0 97.0
Strongly disagree 33 33.0 33.0 100.0
Total 100 100.0 100.0
CHART NO:13
43
45
40 33
35
30 26 26
Frequency
22
25
20
15
10
5
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
My supervisor considers my idea too while taking decision
Interpretation:
From the above table it is clear that 26 and 42% of the respondents agree
that supervisors consider their employees ideas also and only 5%
disagreed and 26% neither agreed nor disagreed.
43
TABLE NO: 14
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 21 21.0 21.0 21.0
Agree 47 47.0 47.0 68.0
Neither agree nor Disagree 16 16.0 16.0 84.0
Disagree 9 9.0 9.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0
CHART NO: 14
47
50
40
Frequency
30 21
16
20 9 7
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
I'm satisfied with the support from my co-workers
Interpretation:
From the above table it is clear that relation with co-workers is quite good
as nearly 68% of the respondents agree that they are satisfied with
support from co-workers and only 15% disagreed and 16% have no
answer to this.
44
45
TABLE NO:15
Table showing People here have concern over one another and tend to help one
Another of the respondents?
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 26 26.0 26.0 26.0
Agree 41 41.0 41.0 67.0
Neither agree nor Disagree 19 19.0 19.0 86.0
Disagree 9 9.0 9.0 95.0
Strongly disagree 5 5.0 5.0 100.0
Total 100 100.0 100.0
CHART NO:15
50 41
40
26
Frequency
30
19
20
9
10 5
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
Table showing People here have concern over one another and tend to help
oneAnother
Interpretation:
From the above table it is clear that in this organization people have
concern over each other as 26% strongly agreed and 41% agreedand only
14% disagreed and 19% neither agreed nor disagreed.
46
TABLE NO: 16
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 9 9.0 9.0 9.0
Agree 20 20.0 20.0 29.0
Neither agree nor Disagree 30 30.0 30.0 59.0
Disagree 26 26.0 26.0 85.0
Strongly disagree 15 15.0 15.0 100.0
Total 100 100.0 100.0
CHART NO:16
25
20
20
Frequency
15
15
9
10
0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
I'm satisfied with the refreshment facilities
Interpretation:
From the above table it is clear that the employees are not satisfied with
the refreshment facilities offered by the company as 26% of respondents
disagreed and 15% strongly disagreed and 30% neither agreed nor
disagreed and only 29% agreed.
47
TABLE NO:17
We are provided with the rest and lunch room and they are good
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 8 8.0 8.0 8.0
Agree 16 16.0 16.0 24.0
Neither agree nor Disagree 22 22.0 22.0 46.0
Disagree 34 34.0 34.0 80.0
Strongly disagree 20 20.0 20.0 100.0
Total 100 100.0 100.0
CHART NO:18
We are provided with the rest and lunch room and they
are good
34
35
30
22
25 20
Frequency
20 16
15
8
10
5
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
We are provided with the rest and lunch room and they are good
Interpretation:
From the above table it is quite evident that 24% strongly disagreed and
30% of the respondents disagreed and 22% neither agreed nor disagreed
and only 24% of the respondents are satisfied with the rest and lunch
room provided.
48
TABLE NO:18
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 32 32.0 32.0 32.0
Agree 24 24.0 24.0 37.0
Neither agree nor Disagree 31 31.0 31.0 57.0
Disagree 4 4.0 4.0 69.0
Strongly disagree 9 9.0 9.0 100.0
Total 100 100.0 100.0
CHART NO:18
35 32 31
30
24
25
Frequency
20
15
9
10
4
5
0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
The parking space for our vehicles are satisfactory
Interpretation:
From the above table it is clear that respondents are not satisfied with the
parking facilities provided by the company as 31% of respondents strongly
49
disagreed and 32% of respondents disagreed and only 13% of
respondents are satisfied with the parking facilities and 24% have neither
agreed nor disagreed.
TABLE NO:19
Cumulativ
Frequenc Valid
Particulars Percent e
y Percent
Percent
Strongly agree 31 31.0 31.0 31.0
Agree 31 31.0 31.0 62.0
Neither agree nor Disagree 21 21.0 21.0 83.0
Disagree 12 12.0 12.0 95.0
Strongly disagree 5 5.0 5.0 100.0
Total 100 100.0 100.0
CHART NO:19
35 31 31
30
25 21
Frequency
20
15 12
10
5
5
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
I'm satisfied with the first aid facilities
Interpretation:
50
From the above table it is clear that employees are not satisfied with the
first aid facilities as more than 52% ( 31% disagree and 21% strongly
disagree) disagreed and only 17% agreed and 31% of respondents neither
agreed nor disagreed.
TABLE NO:20
Satisfied with the loan facilities and other personal welfare faclities
offered by the organisation.
Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 7 7.0 7.0 7.0
Agree 12 12.0 12.0 19.0
Neither agree nor Disagree 30 30.0 30.0 49.0
Disagree 34 34.0 34.0 83.0
Strongly disagree 17 17.0 17.0 100.0
Total 100 100.0 100.0
CHART NO;20
Satisfied with the loan facilities and other personal welfare faclities
34
35 30
30
25
Frequency
20 17
15 12
10 7
0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
Satisfied with the loan facilities and other personal welfare faclities
Interpretation:
51
From the above table it is quite clear that respondents are not satisfied
with the loan facilities offered by the organization as 34% of respondents
disagree and 17% of respondents strongly disagree 30% of respondents
neither agree nor disagree and only 19% are satisfied with the loan
facilities.
TABLE NO:21
Valid
Cumulative
Particulars Frequency Percent Percen
Percent
t
Strongly agree 15 15.0 15.0 15.0
Agree 39 39.0 39.0 54.0
Neither agree nor Disagree 25 25.0 25.0 79.0
Disagree 13 13.0 13.0 92.0
Strongly disagree 8 8.0 8.0 100.0
Total 100 100.0 100.0
CHART NO:21
39
40
35
30 25
Frequency
25
20 15 13
15 8
10
5
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
I fell I'm paid a fair amount for the work i do
Interpretation:
52
From the above table it is evident that the respondents are satisfied with
their salary as 39% agree and 15% strongly agree. Only `3% disagree and
8% strongly disagree, 25% neither agree nor disagree.
53
TABLE NO:22
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 27 27.0 27.0 27.0
Agree 43 43.0 43.0 70.0
Neither agree nor Disagree 13 13.0 13.0 83.0
Disagree 9 9.0 9.0 92.0
Strongly disagree 8 8.0 8.0 100.0
Total 100 100.0 100.0
CHART NO:22
50 43
40
27
Frequency
30
20 13
9 8
10
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
I'm satisfied with the chances for my promotion
Interpretation:
From the above table it is quite clear that employees are satisfied with
their chances for promotion as 43% agree and 27% strongly agree. Only
9% disagree and 8% strongly disagree, 13% neither agree nor disagree.
54
TABLE NO:23
The salary we receive are good as other organizations offer pay to their
employees
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 27 27.0 27.0 27.0
Agree 37 37.0 37.0 64.0
Neither agree nor Disagree 26 26.0 26.0 90.0
Disagree 6 6.0 6.0 96.0
Strongly disagree 4 4.0 4.0 100.0
Total 100 100.0 100.0
CHART NO:23
25
20
15 6
10 4
5
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
The salary we receive are good as other organizations offer pay to their
employees
Interpretation:
From the above table it is quite clear that the salary in this organization is
at par to the industry as 37% agree and 27% strongly agree. Only 6%
disagree and 4% strongly disagree, 26% neither agree nor disagree.
55
TABLE NO:24
Cumulat
Valid
Particulars Frequency Percent ive
Percent
Percent
Strongly agree 19 19.0 19.0 19.0
Agree 42 42.0 42.0 61.0
Neither agree nor Disagree 21 21.0 21.0 82.0
Disagree 11 11.0 11.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0
CHART NO:24
45 42
40
35
30
Frequency
25 21
19
20
15 11
10 7
5
0
Strongly agree Agree Neither agree Disagree Strongly
nor Disagree disagree
I'm satisfied with the allownaces provided by the organization
Interpretation:
From the above table it is clear that the employees are satisfied with the
allowances and other benefits provided by the organization as 42% agree
and 19% strongly agree. Only 11% disagree and 7% strongly disagree, 21%
neither agree nor disagree.
56
TABLE NO:25
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 11 11.0 11.0 11.0
Agree 33 33.0 33.0 44.0
Neither agree nor Disagree 25 25.0 25.0 69.0
Disagree 22 22.0 22.0 91.0
Strongly disagree 9 9.0 9.0 100.0
Total 100 100.0 100.0
CHART NO:25
33
35
30 25
22
25
Frequency
20
15 11
9
10
5
0
Strongly Agree Neither agree Disagree Strongly
agree nor Disagree disagree
I feel my boss motivate me to achieve the organizational goals
Interpretation:
From the above table it is evident that employees boss are motivating to
achieve organizational goals as 33% agree and 11% strongly agree. 22%
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disagree this is quite high compared to other factors and 9% strongly
disagree and 25% neither agree nor disagree.
TABLE NO:26
Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 18 18.0 18.0 18.0
Agree 44 44.0 44.0 62.0
Neither agree nor Disagree 18 18.0 18.0 80.0
Disagree 13 13.0 13.0 93.0
Strongly disagree 7 7.0 7.0 100.0
Total 100 100.0 100.0
CHART NO:26
40
Frequency
30
18 18
20 13
7
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
Interpretation:
58
From the above table it is evident that employees boss motivates the
employee when he is unproductive and help him to be productive as 44%
agree and 18% strongly agree. Only 7% strongly disagree and 7%disagree,
18% neither agree nor disagree.
TABLE NO:27
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 26 26.0 26.0 26.0
Agree 39 39.0 39.0 65.0
Neither agree nor Disagree 17 17.0 17.0 82.0
Disagree 10 10.0 10.0 92.0
Strongly disagree 8 8..0 8.0 100.0
Total 100 100.0 100.0
CHART NO:27
25
17
20
15 10
8
10
5
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
Communication seems good within this organization
Interpretation:
59
From the above table it is clear that communication seems good in this
organization as 39% agree and 26% strongly agree. Only 10% disagree and
8% strongly disagree. 17% neither agree nor disagree.
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TABLE NO: 28
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 17 17.0 17.0 17.0
Agree 41 41.0 41.0 58.0
Neither agree nor Disagree 15 15.0 15.0 73.0
Disagree 17 17.0 17.0 90.0
Strongly disagree 10 10.0 10.0 100.0
Total 100 100.0 100.0
CHART NO: 28
50 41
40
Frequency
30
17 15 17
20 10
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
Work assignments are explained clearly to me
Interpretation:
From the above table it is evident that respondents are quite happy with
the way work assignments are explained as 41% agree and 17% strongly
agree. Only 10% strongly disagree and 17% agree, 15% neither agree nor
disagree.
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TABLE NO: 29
Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 19 19.0 19.0 19.0
Agree 38 38.0 38.0 57.0
Neither agree nor Disagree 20 20.0 20.0 77.0
Disagree 14 14.0 14.0 91.0
Strongly disagree 9 9.0 9.0 100.0
Total 100 100.0 100.0
CHART NO: 29
38
40
Frequency
30 19 20
14
20 9
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
I love my job and to work in this organization
Interpretation:
From the above table it is clear that employees love their job as 38%
agree for this question and 19% strongly agree. Only 9% strongly disagree
and 14% disagree, 20% neither agree nor disagree.
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TABLE NO:30
Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 25 25.0 25.0 25.0
Agree 40 40.0 40.0 65.0
Neither agree nor Disagree 16 16.0 16.0 81.0
Disagree 7 7.0 7.0 88.0
Strongly disagree 12 12.0 12.0 100.0
Total 100 100.0 100.0
CHART NO:30
16
20 12
7
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
My work life is meaningful
Interpretation:
From the above table it is clear that respondents feel that their job is
meaningful for them as 40% agree and 25% strongly agree. Only 7%
disagree and 12% strongly disagree, 16% neither agree nor disagree
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TABLE NO:31
Cumulativ
Valid
Particulars Frequency Percent e
Percent
Percent
Strongly agree 25 25.0 25.0 25.0
Agree 47 47.0 47.0 72.0
Neither agree nor Disagree 12 12.0 12.0 84.0
Disagree 7 7.0 7.0 91.0
Strongly disagree 9 9.0 9.0 100.0
Total 100 100.0 100.0
CHART NO:31
47
50
Frequency
40 25
30 12
20 7 9
10
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
Interpretation:
From the above table it is quite clear that most respondents feel that
their job is contributing for organizational goals as 47% agree and 25%
strongly disagree. Only 9% strongly disagree and 7% disagree, 12% neither
agree nor disagree.
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TABLE NO:32
Valid Cumulative
Particulars Frequency Percent
Percent Percent
Strongly agree 12 12.0 12.0 12.0
Agree 30 30.0 30.0 42.0
Neither agree nor Disagree 24 24.0 24.0 66.0
Disagree 21 21.0 21.0 87.0
Strongly disagree 13 13.0 13.0 100.0
Total 100 100.0 100.0
CHART NO:32
30
30 24
21
25
Frequency
20 12 13
15
10
5
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
I have adequate opportunity to use my ability
Interpretation:
From the above table it is quite clear that respondents have adequate
opportunity to use their ability as 30% agree and 12% disagree Only 13%
strongly disagree and 21% disagree and 24% neither agree nor disagree.
65
66
TABLE NO: 33
Valid Cumulative
Particulars Frequency Percent
Percent Percent
CHART NO:33
30 21
15 12
20
10 2
0
Strongly Agree Neither Disagree Strongly
agree agree nor disagree
Disagree
Overall I'm satisfied with my job
Interpretation:-
67
ONE WAY ANOVA
ANOVA Table: ANOVA Table represents the various result obtained while carrying out the
Analysis of Variance.
H0:
H1:
Table No: 34
ANOVA
Sum of Degree of
Source of Variation Mena Square F Ratio Significant
Squares Freedom
Between Groups
.591 4 .148
Within Groups .465 .761
30.168 95 .318
TOTAL 30.758 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
inference among respondents of various experience with respect to
environment and nature of work.
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H0:
H1:
Table No: 35
ANOVA
Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square
TOTAL 23.576 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various experience with respect to
Relationship with supervisors and colleagues.
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H0:
H1:
Table No: 36
Welfare facilities
ANOVA
Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square
TOTAL 30.440 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various experience with respect to
welfare facilities.
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H0:
H1:
Table No: 37
ANOVA
Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square
TOTAL 38.165 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various experience with respect to Pay
and promotion.
71
72
H0:
H1:
Table No: 38
ANOVA
Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square
TOTAL 35.037 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various experience with respect to
communication and motivation.
73
H0:
H1:
Table No: 39
ANOVA
Job factor
Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square
TOTAL 40.798 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various experience with respect to Job
factors
74
75
H0:
H1:
Table No: 40
ANOVA
Job factor
Degree of Mena
Source of Variation Sum of Squares F Ratio Significant
Freedom Square
TOTAL 40.798 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various age groups with respect to Job
factors.
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H0:
H1:
Table No: 41
ANOVA
Job factor
TOTAL 40.798 99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
difference among respondents of various genders with respect to Job
factors.
77
78
CHAPTER- 5
FINDINGS
&
SUGGESTIONS
79
CHAPTER- V
Descriptive Statistics
Std.
Particulars N Minimum Maximum Mean
Deviation
5.1 Findings
The respondents are satisfied with the environment and nature of work
Factors as their mean value is near to 2.50
The respondent’s relationship with the superiors and colleagues are quite good
as their mean value is 2.36 is an agreeable level.
The Respondents are not provided with proper welfare facilities that’s the
reason the mean value is quite high at 3.46 levels which is disagree level.
The Pay and promotion activities in this organization is also good as their mean
value is 2.4
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The Respondents are overall satisfied with their job as their mean value is 2.54
which is an agreeable level.
The Parking facilities provided by the organization are not good that’s why
most respondents disagree with this question.
The refreshment facilities are also need to be improved because most of the
employees are dissatisfied on this factor.
The Rest room facilities in the hospital are not good and they are not satisfied
with the lunch facilities
5.2 Suggestions:
81
CHAPTER-6
CONCLUSION
82
CONCLUSION
Within short span of time the IQQRA Hospital has achieved a well position
in Calicut District as well as in Kerala with its distinguishable services . It
sure that the in future the hospital management will find out a good
83
solution for the problem which I have mentioned above. I wish every
success to the hospital
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BIBLIOGRAPHY
Text Books:
Websites:
www.humanlinks.com
www.wikipedia.org
85
ANNEXURE
Questionnaire
I am Sahar Zaiter, student of AUCE – Baalbeck Campus. As part of my academic course (Thesis)
of MBA, I am doing this project.
It is observed that the overall JOB SATISFACTION of this organisation and to helps the managers
in their planning and decision making process. Here I have made an attempt by designing the
following survey questionnaire.
This survey should take approximately 10 minutes of your time to complete. Please respond
candidly to the questions. Confidentiality of your opinions / views would be maintained.
Thank you, in advance, for your time and participation. Inspite of your busy schedule.
5. Department: ...............................................................................
4. Monthly Income:
5. Education Qualification:
6. Marital Status:
Married Unmarried
7. Years of experience:
Less than 1 year 1-2 years 2-3 years 3-4 years above
years
86
Please Indicate Your Level Of Agreement In Connection With Various
Factors:
(Please in the boxes below.)
Neither
Strongly agree Strongly
S.No Particulars agree
Agree
nor
Disagree Disagree
disagree
87
Welfare Facilities
Neither Strongly
Strongly
Sl.No Particulars agree
Agree agree nor Disagree Disagree
disagree
Neither Strongly
Strongly
S. No Particulars agree
Agree agree nor Disagree Disagree
disagree
88
Communication and motivation:
Neither
Strongly agree Strongly
Sl.No Particulars agree
Agree
nor
Disagree Disagree
disagree
My supervisor motivates me to
increase my efficiency at times
23
when I’m not productive
Job factors:
Neither
Sl.No Strongly agree Strongly
Particulars agree
Agree
nor
Disagree Disagree
disagree
89
Any other suggestion and remarks, views and opinion (Mandatory to
write)
1 Career Opportunity
2 Compensation
3 Reward
4 Leadership
5 Communication Gap
Place: ............................
90