Digi Postpaid Preferred World Mastercard and Visa Infinite Campaign

1. Who is eligible to sign up for this offer bundle?

CIMB World Mastercard Credit Cardholders, CIMB World Enrich Mastercard Credit Cardholders, CIMB
Visa Infinite Credit Cardholders are eligible to sign up for this offer bundle from 26 April 2019 until 30
June 2019; whilst CIMB Preferred Visa INFINITE Credit Cardholders are eligible to sign up for this offer
bundle from 26 April 2019 until 30 April 2019 only.

This offer is open to all registration types with Digi i.e. new registration, MNP port-in, prepaid to
postpaid conversion and existing change of plan (for prepaid to postpaid customer, a minimum tenure
of 60 days in Digi Prepaid is applicable).

2. I am currently subscribed to another mobile operator. Can I switch over to Digi by subscribing to
this bundle offer without changing my current number?
Yes, you can switch over to Digi and keep your number via MNP port-in.

3. I am an existing Digi Postpaid subscriber, am I entitled to this offer?

Yes, you are eligible as long as you do not have any existing contract that is still active.

4. Where can I sign up for this offer?

This offer is only available via CIMB Preferred official website from 26 April 2019 until 30 April 2019 &
CIMB Credit Card official website from 26 April 2019 until 30 June 2019.

5. Do I have to make any plan advance payments or pay for the phone when I sign up for this offer?
No plan advance payment is required upon sign up. However, if you have selected a phone model which
is not free (RM0.00), then you are required to pay the applicable phone price depending on phone
selection upon sign up.

6. Can I make payment using credit cards from other banks?

No, this offer is only applicable for CIMB Preferred Visa INFINITE, CIMB World Mastercard, CIMB World
Enrich Mastercard, and CIMB Visa Infinite card holders only.

7. Do I need to subscribe to Auto Pay to be eligible? What benefits do I get?

Yes, Auto Pay subscription is required throughout the contract period. You will receive a discount of 5%
off your monthly total bill for the first six (6) months of Auto Pay subscription.

8. Do I need to pay for the delivery fee?

Yes, a RM10 delivery fee is applicable.

9. I am a foreigner. Can I subscribe to this offer bundle?

No, foreigner registration is not currently available at Digi Store Online.
10. I am a Digi Prepaid subscriber. Can I subscribe to this offer without changing my number?
Yes, you can convert from Digi Prepaid to Digi Postpaid without changing your number. Do note that a
minimum tenure of 60 days in Digi Prepaid is applicable.

11. If I convert my Digi Prepaid to this bundle offer, will my prepaid credit be carried forward?
Yes, your prepaid credit (up to max RM100) will be carried forward and used to cover your bills for the
coming months.

Digi Postpaid Preferred Bundle

12. What is Digi Postpaid Preferred bundle?

Digi Postpaid Preferred bundle is an offering of Digi Postpaid 288 plan with the latest flagship
smartphones at only RM288 a month. The plan also offers family sharing and borderless connectivity for
home and abroad at no extra cost. For more details, refer to the table below:

Digi Postpaid 288

Monthly Fee RM288

HOME

Internet Quota 200GB Shareable

Calls (All-net) Unlimited

SMS (All-net) 1000

ABROAD

FREE
Roaming and IDD to 10
countries (5GB Internet Roaming + 60 mins Roaming voice calls + 60
mins IDD voice calls

Subsequent Charges

Video Calls (All-net) 15 sen

SMS (All-net) 10 sen

MMS (All-net) 20 sen

Bundled Smartphones (choose any 1 bundle)

1 unit of iPhone Xs (64GB) at RM0; OR

Preferred Bundle 1- iPhone Xs 1 unit of iPhone Xs (256GB) at RM699; OR
1 unit of iPhone Xs (512GB) at RM1,649; OR
Preferred Bundle 2 - Phone Xs 1 unit of iPhone Xs Max (64GB) at RM399; OR
Max 1 unit of iPhone Xs Max(256GB) at RM1,099; OR
 1 unit of iPhone Xs Max (512GB) at RM2,049; OR

Preferred Bundle 3 - Samsung 1 unit of Samsung Galaxy S10+ & 1 unit of Samsung Galaxy
Galaxy S10+ A50 at RM0; OR
Preferred Bundle 4 - Huawei
P30 2 units of Huawei P30 at RM0; OR

Preferred Bundle 5 - Huawei 1 unit of Huawei P30 Pro 256GB & 1 unit of Huawei P30 at
P30 Pro 256GB RM999
13.
How
does the 200GB Internet quota work?
The Internet quota is valid for all uses at any time of the day regardless of weekdays or weekend and is
applicable for domestic usage only on Malaysian networks.

14. Can I share my 200GB Internet quota with my family line(s)?

Yes, you are able to share your Internet quota with your family upon any family line sign up. Each family
line is charged at RM38 per line monthly. You may share up to 6 family lines per account.

15. Can I control my Internet allocation to my family line(s)?

Yes, you can control and allocate the Internet quota for yourself and your family line(s) via the MyDigi
App.

16. Do I get to rollover my unutilised Internet quota?

Yes, you will get to rollover up to 10GB of your unutilised Internet quota to the next bill cycle.

17. Can I use the Digi Postpaid 288 plan for Roaming and making IDD calls?
Yes, you can use the plan for Roaming and making IDD voice calls with the bundled Roaming & IDD
package which contain of 5GB Internet Roaming and 60 minutes of Roaming voice calls when travelling
overseas to the participating 10 countries while 60 mins of IDD voice calls make from Malaysia to the
participating 10 countries.

18. What does Roaming and IDD offer?

 5GB Internet Roaming
 60 minutes of Roaming Voice calls
(Calling back to Malaysian numbers, calling to any number in the visiting countries and receiving
calls)
 60 minutes of IDD Voice calls
(Calling any International mobiles and fixed lines, both Direct Dial and IDD 133)
*60 second charging block
19. What are the 10 participating countries/networks for Roaming and making IDD calls?
The participating countries/networks are as below:
Roaming Voice call and Internet Roaming IDD Voice call
(Roam in these countries within these selected (Voice calls made in Malaysia to these
network) International destination)
Australia – Telstra Australia
Brunei – DSTCom Brunei
China – China Mobile (CMCC) China
Hong Kong – SmarTone/HKCSL/3/ CMHK Hong Kong
Indonesia – INDOSATOOREDOO/TELKOMSEL Indonesia
Myanmar – Telenor (TNM) Myanmar
Philippines – Smart Gold Philippines
Singapore – StarHub/Singtel Singapore
Taiwan – Chunghwa Taiwan
Thailand – Dtac/DTN TriNet Thailand

20. Are there any Roaming packages that I can subscribe to if I travel to other countries?
Yes, you can also opt for daily unlimited Internet roaming (from RM36/country/day) or roaming passes
(from RM10/24hours) at selected countries/mobile operators. For more information, do visit our
Roaming section.

21. How does the ‘Unlimited Calls’ work?

Every day you get to enjoy unlimited voice calls to both on-net and off-net i.e. all mobile calls to Digi or
other mobile operators including fixed lines (excludes video calls, special numbers and toll-free 1-300
number calls). The Unlimited calls are applicable for domestic usage only i.e. within Malaysia's network.
Kindly refer to table below for special rates charges on voice calls made to selected numbers.

Premium Numbers:
Peak Hours (7am – 6.59pm) Off Peak Hours (7pm – 6.59am)

800 30sen/min 15sen/min

1-300 30sen/min 30sen/min

1-800 FREE FREE

1-700 30sen/min 15sen/min

600-81 13sen/min 9sen/min

 600-82 39sen/min 20sen/min

600-83 78sen/min 39sen/min

600-84 RM1.30/min 65sen/min

600-85 RM1.95/min 98sen/min

S 600-86 RM3.90/min RM1.95/min
e
rvice Numbers:

Peak Hours Off Peak Hours

(7am – 6.59pm) (7pm – 6.59am)

110 Digi Customer Service Helpline FREE FREE

991 Civil Defence FREE FREE

994 Fire Brigade FREE FREE

995 Gas Emergency FREE FREE

999 Police & Ambulance FREE FREE

15999 NUR Hotline FREE FREE

1051 Time Announcement 30sen/min 15sen/min

103 Directory Enquiries RM2/call RM2/call

15454 Tenaga Nasional Berhad 30sen/min 30sen/min

03-80008000 1MOCC 10sen/min 10sen/min

121 Voice Mail 20sen/min 20sen/min

100 TM Customer Service RM1.50/call RM1.50/call

23. Will there be a penalty if I terminate my contract before the end of my tenure?
Yes, a pre-mature termination fee is applicable. The penalty fees are as below:
Bundle Penalty Formula

Preferred Bundle 1 - iPhone Xs; OR (Device RRP/24 x remaining months) + RM100

Preferred Bundle 2 - iPhone Xs Max administrative fee

Preferred Bundle 3 - Samsung Galaxy S10+; OR

([(Device A RRP + Device B RRP)/24] x remaining
Preferred Bundle 4 - Huawei P30; OR
months) +RM100 administrative fee
Preferred Bundle 5 - Huawei P30 Pro 256GB
24. When will I be upgraded to Digi Platinum reward tier?
You will be upgraded to Digi Platinum reward tier automatically within 7 business days and it will be
reflected in your MyDigi app.

Billing

25. What is the charge for Standard Billing?

Effective 1 May 2017, the new Standard Bill subscription fee of RM5 monthly per account is applicable
to all Digi’s Existing & New Mass Postpaid customers who subscribe to paper bills (i.e. Standard Bill only
or with Itemised Billing) to promote Deep Green with e-Bills.

26. Do I have an option not to receive/subscribe to any paper bill?

Yes, you can go paperless by changing your billing medium to either PDF or SMS bill via MyDigi. You can
download your bills via MyDigi for FREE.
In order to connect to MyDigi, you will need to have a Telenor Connect ID.