S OLUTIONS F OR B USINESS P ROCESS & D OCUMENT M ANAGEMENT OmniFlow is a platform-

independent, scalable
Workflow solution that
enables automation of
organisational business
processes. Built using
open technologies
OmniFlow has seamless
integration abilities
allowing it to be
introduced into almost
any existing IT
infrastructure.

OmniFlow is designed
MNI LOW to ease the creation,
deployment,
Enabling Business Process Management
modification, and
management of business
processes, no matter
how complex, with no
programming effort
whatsoever.

OmniFlow differentiates
with other Workflow
products through its
ability to deploy rapidly
to automate a complete
process. OmniFlow
accomplishes this
through the use of built-
in Rapid Application
Development
components.
 OmniFlow - Key Components and Benefits
S OLUTIONS F OR B USINESS P ROCESS & D OCUMENT M ANAGEMENT

WorkDesk Enterprise Workflow Technologies are

known worldwide for their ability to
offer immediate and visible Return on
WorkDesk is a Rapid Application Development component that enables Investment.
development of User friendly and customizable user desktops for each
stage of the Workflow on the fly. The process implementer needs only to Implementation of OmniFlow yields:
define the Workstep parameters like the to do list, exceptions, comments,
associated Forms and related document images for each step. Based on
Ÿ Lower costs of operation
these parameters WorkDesk automatically generates a front end user
Ÿ High levels of customer service
interface for that step. Each parameter that requires user input, including
Ÿ Possibilities of outsourcing low value
interfaces of integrated applications and images that the user needs to
add processes
refer to are made available in different frames through a single desktop.
Ÿ Easy data recovery and disaster
This eliminates the need to alternate between screens for performing
activities related to the Workstep. Further, this desktop is customizable as management on critical data/
per each user's preference. documents
Ÿ Better and seamless compliance
WorkDesk also provides an inbuilt with statutory regulations
Form creation utility. The form fields Ÿ Leveraging existing IT infrastructure
can be associated with zones on a Ÿ Increase in process execution speed,
related document image to provide hence productivity, through real time
auto scrolling while the user is working delivery of information to the right
on the Form. resources
Ÿ Increase in process visibility,
WorkDesk drastically cuts down accountability and performance
process deployment time. At the same time by providing efficient, easy to tracking across Departments, Divisions
use interfaces WorkDesk improves user productivity and helps lower and Enterprises
total turn around time of the process.

WorkDesk is also available as an add-on component for third party

workflow engines.

OmniFlow for Managing Departmental Workflows

Along with high end Enterprise Workflows, each organisation has to deal with hundreds of simple inter or intra
departmental Workflows like leave application, expense claim, stationery requisition etc. Almost all these are infrequent
from a usage point of view. OmniFlow provides a methodology for addressing such workflow requirements through:

A Framework for PDF and HTML forms

OmniFlow provides a standard framework for designing Forms using PDF writer or HTML designer tool. This does not
require any programming effort.

E-mail for Notification & Web Desktop for Processing

Since departmental Workflows are intermittent in nature, OmniFlow provides access to these Workflows directly
through notifications via Email. Users can directly access and process Workflows using a Browser interface.

Seamless integration with the corporate portal

Using the OmniFlow Initiation Adapter, OmniFlow can be seamlessly integrated with the Corporate Portal to process
Workflows through PDF/HTML forms. The portal can also be enabled to track and monitor the status of the active
Workflows and Workitems.

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Workflow for Business Process Management
 OmniFlow - Key Components
S OLUTIONS F OR B USINESS P ROCESS & D OCUMENT M ANAGEMENT

Process Modeler

OmniFlow provides user-friendly interfaces to help map the business processes onto the technology. A complete flow chart of process
with programmed activities and associated people can be generated using the Process Modeler. The entire route can also be documented
for monitoring and audit purpose. The processes can be designed in Process Designers such as Visio and imported to OmniFlow for
deployment.

OmniFlow Server

OmniFlow server is the heart of the product. The Server performs two major
functions of Routing of Workitems to specified Queues and Distribution of
Workitems to appropriate users.
The processing server is involved in taking Workitems from one Workstep to another,
executing rules and conditions for routing, and allocating them to appropriate
queues. The Workitem is picked from the queue and further conditions such as
distribution and load balancing are applied on it for presentation to users. Special
features such as routing of Workitems through FIFO, WIP, Emails, Load distribution
etc. enrich the functionalities of the server.

Administrative Desktop

Administrative desktop allows the process manager of the Workflow to configure

and control different processes. A "Process" consists of different "Worksteps".
Worksteps of different processes are further grouped together and classified into
"Queues". Individuals can be allocated to each process "Queue" for specialized
processing of the Workflows. Different administrators can be configured for different
processes, allowing responsibilities to be shared.

Monitoring Dashboard

The most critical requirement of a Workflow is to be able to Monitor & Control

organisational processes. It is pertinent for Process Managers and Functional Heads
to know of process bottlenecks individual & group performance, time taken at a
workstep, total average process time etc. To enable total control it should also be
possible to dynamically re-assign work to users, compare performance of different
users and audit a random portion of the work of a new user.

OmniFlow's Monitoring Dashboard provides complete process information through both Analytical and Graphical reports to Function
Heads and Process Managers ensuring complete transparency and control.

OmniForms

OmniFlow Electronic Forms provides the interface to quickly deploy user friendly forms for entering data into the system. The
electronic form retains the exact look and feel of the paper form and contracts. OmniForms provides a methodology for enabling dual
data entry, associating zones and auto scrolling of forms for faster data entry and validating fields through scripts.

Workflow for
LOW
MNI Management
Business Process
Workflow for Business Process Management
 Enabling Business Process Management
S OLUTIONS F OR B USINESS P ROCESS & D OCUMENT M ANAGEMENT

A 'Business Process' is a complete and coordinated thread of all serial and parallel activities needed to deliver a specific business
result.

Business Process Management seamlessly integrates these series of activities based on Business Rules. It also links activities to
people or technologies performing predefined roles.

A 'Managed' Business Process allows the corporation to adapt and respond to changing market and environment demands
quicker.

BPM solutions typically comprise of the following components:

Ÿ Workflow
Ÿ Integration with Business Systems What
Process
Ÿ Integration with People
Ÿ Tools for Process Initiation
Who
With
Ÿ Tools for Workitem Archival and Access
Ÿ Measurement, Tracking, Reporting & Control

As the Workflow component to a BPM solution OmniFlow offers: People

Explicit process definition Business Applications
Production Grade capabilities
Flow of work between People to People, Systems to People & Systems to Systems
Zero to minimal Programming Effort
Flexibility in adapting to process changes
Efficient user interfaces
Capability for Server Clustering, Fault Tolerance and Load Balancing
Rule & Role based routing

Process Optimization & Analysis

Process management systems must integrate metrics at all levels, allowing end users to monitor processes and build
management consoles that enable process improvement. OmniFlow provides tools to carry out periodic reviews of end-to-
end processes and view the time and resources consumed by enterprise-wide Processes. These guide process improvement
and identification of opportunities to create entirely new processes, services and products.

Integrated Imaging
The integrated imaging capabilities of OmniFlow provide it unmatched strength in processing tasks involving image files.
These capabilities include:

Ÿ Image Capture at a Workstep through any device like Scanner, Fax or FTP
Ÿ Data Extraction from the captured file using ICR, OCR, MICR, OMR & Barcode
Technologies
Ÿ Document movement through Worksteps
Ÿ Document viewing and Image controls like zoom, annotations, rotation, etc.
Ÿ Handling deviations and corrections like adding or deleting document pages
Ÿ Automatic image archival at the end of the process

MNI LOW
Workflow for Business Process Management
 Enterprise Applications of OmniFlow
S OLUTIONS F OR B USINESS P ROCESS & D OCUMENT M ANAGEMENT

Process Automation

Each documented process in an organisation can be automated using OmniFlow. The OmniFlow Rules and Roles based
engine maps exactly onto the process, its participants, business rules and exceptions. This along with a strong
Monitoring & Control mechanism enables quick turn around time, transparency and higher productivity. OmniFlow has
been successfully used for automating processes in:

Banking & Financial Services: Check Processing, Loan Processing, LC Processing, Bill Discounting, New Applications,
Customer Query Management etc.

Insurance: Claims Processing, Policy Issuance, Customer Acquisition & Query Resolution etc.

Telecom: Account Processing and Activation, Query Resolution, Audit & Service Quality Management etc.

Manufacturing: Shared Service Centers, Project Management etc.

Outsourced Process Management

OmniFlow's rapid implementation cycles, flexibility in adapting to changing process requirements, ease of use and
scalability in handling from one to many processes provides BPO Companies the ability to showcase capability to the
end customers through:

Ÿ Rapid roll-out of Proof of Concept

Ÿ Running a pilot at low cost
Ÿ Quickly scale up from a single process to all process in the Production stage
Ÿ Enabling a single user to work on similar activities across processes

Available tools like Double Data Entry, User and Process Productivity Reports, Online Reporting to the Customer and
the ability to modify process parameters to handle peak and lean periods guarantee process efficiency and transparency.
Process Centralization and Outsourcing

OmniFlow enables centralization of processes so that branch locations are saved from the load of handling structured
routine tasks. After implementation of OmniFlow, these tasks can be done at central locations. Such central locations
sometimes called Shared Service Centers provide a processing backbone to the organisation and help in enabling:

Ÿ Leaner branches, hence improvement of the bottom line

Ÿ Possibility of explosive growth in number of regional branches, hence adding to the top line
Ÿ Central control over organizational processes
Ÿ A drastic cut in head count

The OmniFlow implementation methodology also ensures complete process definition and documentation. Once
documented and streamlined, the entire processes or its sub processes can even be outsourced to third parties. OmniFlow
technology can be implemented at both the parent and the outsourced site to enable seamless process delivery. Process
outsourcing has proven and distinct benefits in terms of cost cutting and in enabling a lean operation at the parent site.

Extending the Enterprise

OmniFlow implementations can extend into Customer and Vendor spaces to energize a truly extended enterprise with
seamless process flow. Such implementations offer end-to-end process management & control and a quantum jump in
productivity.

OmniFlow empowers organisations to offload complex and critical transactions being managed internally, to dealers and
agents while maintaining total process control. Even customers can access and participate in organizational processes
wherever the organisation may desire so.

MNI LOW
Workflow for Business Process Management
 OmniFlow Architecture
S OLUTIONS F OR B USINESS P ROCESS & D OCUMENT M ANAGEMENT
OmniFlow Server is a multi-tired, platform independent solution built using robust server-side Java and J2EE
technologies. It works on Windows, Linux, Solaris and Unix Operating Systems.

OmniFlow complies to WFMC (Workflow Management Coalition) Standards

Scalable server
The system can be deployed on multiple servers for fault tolerance and load balancing. These Servers are responsible for Transaction
Management, Connection Pooling and Session Management

Processing Processing Process

Server Server Moduler Seamless Integration Capability
WF MC

Work Builder WAPI Interface OmniFlow provides XML-based APIs for

OmniFlow Server
System Integration with 3rdparty Business
XML Interface (Windows/Linux)
Database
Applications.
(XML Interface)
WAPI

OmniFlow Desktop WAPI Interface

OmniFlow supports Business Integration
platforms like Biztalk, MQ Series and
OmniFlow Web
Web Desktop Browser JMS.

Web Server
Intranet/LAN
Java Beans

OmniFlow Web
Monitoring Desktop Browser

System Requirements
Server
Hardware
Server Grade Machine, 512 MB RAM, 20 GB HDD
Software
OS: Windows: NT server, 2000 Server / Adv Server, XP Server / Sun Solaris / AIX / Redhat Linux.
Database: DB2, Oracle, SQL.
Application Server: JBOSS, BEA Weblogic, Websphere, Oracle 9iAS.
Web Server: Apache, Websphere, iPlanet.
Client
Hardware: Pentium, 64 MB RAM, 2GB HDD.
Software
OS: Windows: NT server, 2000 Server / Adv Server, XP Server.
Other Software: MS Office 2000, IE 5.5 or above, Netscape 4.5 or above.

Newgen Software Technologies Ltd Newgen Software Technologies Ltd. is a

A-6, Satsang Vihar Marg, Qutab Institutional Area, New Delhi 110 067 leader in the field of Enterprise Document
Tel: 91-11-26964733/26963571/26856871 Fax: 91-11-26856936 Email: newgen@newgen.co.in Management and Business Process
Management. The company is highly
focused on Workflow, Document
Newgen Software Inc. Management & Imaging technologies
1364 Beverly Rd., Ste. 300, McLean, VA 22101 with an experience of over 10 years and
Tel: (703) 749-2855 Fax: (703) 749-2858 Email: info@newgen.net more than 400 people working in these
areas.
Sales & Support Offices
US: 37053 Cherry St., Ste. 209, Newark, CA 94560 Newgen is ISO 9001 certified and has
Tel: 510.794.6724 Fax: 415.723.7502 Email: info@newgen.net over 500 product installations across the
London: 68 Lombard Street, London EC3V, 9LJ globe.
Tel: +44 (0) 2078681736 Mobile +44 781-5496669 Email: emea@newgensoft.com
Delhi: A-6, Satsang Vihar Marg, Qutab Institutional Area, New Delhi 110 067
Tel: 91-11-26964733/26963571/26856871 Fax: 91-11-26856936
Mumbai: B- Pitruchhaya, Off. Ranade Road, Parulekar Marg, Dadar (West), Mumbai400 028
Telefax: 91-22-24446586/87/88/89
Bangalore: FF-2, Alpine Arch, 10, Langford Road, Bangalore 560 025
Tel: 91-80-2237765/2291615/2273614 Telefax: 91-80-2291615
Hyderabad: 516, Chenoy Trade Centre, 116, Park Lane, Secunderabad 500 003
Tel: 91-40-27840156/2785279/55321020 Telefax: 91-40-27840156
Chennai: Flat-E, Quanta Zen, No. 2, Dr. Thomas Road, South Boag Road, T. Nagar, Chennai 600 017
Tel: 91-44-24332727/24323153 Telefax: 91-44-24323153
www.newgensoft.com