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Secugen Biometric Device Drivers & RD

Service Application Help File

 Biometric Device drivers

 Un installation Process

 Installation Process

 Test Device Capture

 Secugen RD Service Application

 INSTALLATION OF RD SERVICE APPLICATION

 UPDATION OF SECUGEN RD SERVICE

 TEST SECUGEN RD SERVICE

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Biometric Device Driver Installation
 Do not connect Biometric Device first. If Connected Remove the Device

 Select the Start Window & Click on “Control Panel”

 In Control Panel Click on “Program & features” or you will see Uninstall a Program .

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 Uninstall all the Program with Secugen Name Like Secugen WBF, Secugen FMA, Secugen
Hamster Pro 20 etc

 Select Start Window then move your mouse to “computer” & right click on it , then go to
“properties”

OR

 On Desktop you will see Computer Icon Select & Right click on it & go to properties

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 In “System” (After Clicking on Properties SYSTEM Tab will be opened)

 Select 1) “Advanced System Setting” then


 Click on 2) “Hardware” Tab then
 Select 3) “Device installation Setting”.
 You will get 2 options Select “No let me choose what to do”
 Then in below 3 options Always Select “Never install driver software from windows
update”
 Click on “Save Changes” .

Note : Please use the below image for above steps .

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 Now Connect your Biometric Device & In System Select Device Manager then See connected
Biometric devices .

 If Biometric Device Shows “Secugen Fingerprint Device” Follow the un installation Process

 If Biometric Device Shows In Other Device as “Secugen USB U20” or “unknown device” then
Install Drivers

 If Biometric Device shows “SecuGen USB U20 FRD” then skip the drivers installation process
& Go directly to RD service installation process .

IMPORTANT : IF YOU CONNECT BIOMETRIC DEVICE TO YOUR SYSTEM RED LIGHT SHOULD BLINK
ON THE SENSOR , IF NOT PLEASE CONTACT TO support@secugenindia.com or 022 28478472 .

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UN installation Process
 In “Device Manager” Expand Biometric Device then Right Click on “Secugen fingerprint
device” & Click on Uninstall Device.

 Click on the check mark “Delete the drivers software for these device” then select Uninstall

 Then Disconnect the Biometric Device from your machine & Restart your machine .

 After Restarting your machine Connect your Biometric device & follow the
installation Process

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Installation Process

 Download Secugen Biometric device drivers using below link & Extract it

https://secugenindia.com/uploads/U20_Legacy_Driver_v127.zip

 When you Download & Extract Drivers it creates two Files 1) v127 Folder & 2) sgdx.exe
Application file .
 Then Go to Device Manager again Select Secugen USB U20 & Right Click on it Then Click on
Update Driver Software

 Then Select 2nd option “Browse my computer for driver software”

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 Browse the Path where you have Extracted Drivers (i.e Open to folder v127)

 Select X86 For 32 Bit OR X64 For 64 Bit Operating System Click on OK then Click on Next

 To check the Operating System bit Go to the System , Their you can check in “System type”

 After Clicking Next Option Drivers will get loaded & In Biometric Device you will get as
“SecuGen U20 USB FRD”

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TEST CAPTURE USING SECUGEN UTILITY
 To Check the Fingerprint Capture Open the sgdx.exe Utility which you can get in U20 Legacy
Drivers Zip File

 Click on Init (i.e it will initialize Biometric Device for Capture) Now place your finger on
Biometric Device & Click on Capture , It will give you Finger print image .

 To Capture multiple times Select Continuous capture or Auto capture features .

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Installation of RD Service
 Download Secugen RD Service Application using below link & Extract it

https://secugenindia.com/uploads/SGIRD_Windows_25.zip

 After Extracting Run the EXE Application SGIRD_WIN32_10025.exe with Administrator

Select Yes

Click Next

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Click Next

Click Next

Note : Do not Change the Installation Path .

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Click Install

 It will Automatically Install Rd Service in Destination Folder


 Now Go to Below Path
 If {64 Bit OS} C:\ Program Files(X86)\SecuGen\RDService
OR
 If {32 Bit OS} C:\ Program Files\SecuGen\RDService

 Now run the sgirdclient.exe & Click 1st Tab Discover SecuGen RDService

 If RD Service status is READY then It is Working . Then Please visit your Site or Application
where you want to use RD Service for Finger Capture.
 Please Run the below URL in Google Chrome to Check the RD Service Working

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UPDATION OF SECUGEN RD SERVICE

After Installing the RD Service Application In sgirdclient.exe file you will receive below error

“Error Peer certificate cannot be authenticated with given CA certificates”

Download Secugen RD Service Update file & Extract it

https://secugenindia.com/admin/upload/SGIRD_WIN32_UPD1.zip

After Extracting run the EXE Application SGIRD_WIN32_UPD1.exe

Select Next

Then Select
Install

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TEST SECUGEN RD SERVICE

Open the below URL in Google Chrome

https://www.secugenindia.com/regdev.html

1 ) Click on RDSERVICE INFO to get Service Status (i.e You will get READY Status means your RD
service is activated on the system)

2) Click on FP CAPTURE to get the Finger print Info (i.e In error Message you will get SUCCESS means
Capture is Working)

3) Click on DRIVER INFO to get the Device details (i.e Device serial no )

Note :

To WORK ABOVE TEST URL

 Use the above URL In Google Chrome Only.


 If you are using Multiple RD Service Like Morpho , Mantra ETC . you need to disable that
services

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HOW TO CHANGE PROTOCOL FROM HTTP TO HTTPS FOR SITE LIKE RTA TRANSPORT, NCODE, SIFY
TECHNOLOGIES, AYUSHMAN BHARAT, ETC.

Go to RD SERVICE Folder in C:\Program Files\SecuGen\RDService for 32 Bit OR

C:\Program Files(X86)\SecuGen\RDService for 64 Bit

& Open sgirdcfg.xml File in Notepad .

At Line 11 Change the Protocol from “http” to “https”

<LocalNetwork hostname="localhost" port="11100:11120" protocol="https" allowOptions="Y" />

Then Save the file in Current path .

After these Process Restart your system OR open services.msc & Restart Secugen RD Service .

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If your are facing the error “TimeStamp (ts) value is expired”

 Go to Control panel  Date & Time

 In Time Zone the Location should be (UTC+05:30) Chennai,


Kolkata, Mumbai, New Delhi

If not you have to change it from change Time Zone Option

 Go to Internet Time Click on Change Settings In Server Select


“time.nist.gov” Click on Update Now

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 After Successfully Time Synchronised

 Restart Secugen RD Service In “Services.msc”

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