1. A comprehensive list of maintenance and its incidents.

A. Maintenance Schedule
B. Maintenance Program
C. Maintenance Plan
D. Quality Management

2. Process of taking out and disposing unnecessary items.

A. Systematize
B. Sweep
C. Sort
D. Sanitize

3. The following can be used as cleaning tools for computers and peripherals
except:

A. Cotton swabs
B. Portable Vacuum
C. Rubbing Alcohol
D. Brush

4. This tool helps you free up space on the hard disk to improve the performance
of computer.

A. ScanDisk
B. Disk Clean Up
C. Disk Defragment
D. Disk Utility

5. A piece of computer code that attaches itself to a program or file so it can

spread from computer to computer, infecting as it travels.

A. Worm
B. Trojan horse
C. Spyware
D. Virus
6. Your best insurance policy against data loss is _.

A. Defragmenting your hard drive

B. Updating antivirus software
C. Installing software updates
D. Backing up your files

7. One way to provide preventive maintenance to a hard drive is to do what?

A. Upgrade the cache on the drive to improve performance

B. Increase the amount of RAM on the PC to increase the page file
C. Install a second hard drive
D. Keep an area of airflow around the drive so that it doesn’t overheat.

8. This is the audio signal given out by a computer to announce the result of a
short diagnostic testing sequence the computer performs when first powering
up.

A. beep code
B. click
C. hiccup
D. hard bounce

9. Unique address assigned to a network adapter.

A. Subnet Mask
B. Default Gateway
C. DHCP Server
D. IP Address

10. Disk Cleanup frees up space on your hard drive by displaying and, if you
desire, removing unnecessary or unused programs, temporary files and Internet
cache files. This should be done__

A. Weekly
B. Bi – Weekly
C. Yearly
D. Quarterly