VINODKUMAR

Email: vinodnayak2444@gmail.com  Mob: +91-9182212771, Pune-411015

DYNAMIC PROFESSIONAL WITH ABOUT 2.2 YEARS OF EXPERIENCE

Production  Support Maintenance

Hard-workingConfidentProactive

To actively participate in a growth and team oriented company where I can apply my Knowledge, skills &
experience to reach the organizational and personal goals.
Production & Support/Maintenance IT/Telecom

Profile at a Glance
 Having 2+ years of experience in IT driven Telecom Industry.
 Having extensive experience on UNIX and SHELLSCRIPT.
 Results-oriented professional with a strong work ethic who takes initiative, identifies problems,
and offers Creative solutions for implementation and proven success in IT Telecom Industry.
 Having extensive experience onSQL, PL/SQL.
 Clear understanding and working knowledge of Database.
 Skillful with dedication to work independently as well as a team member to solve the end user
issues with my analytical and technical knowledge.
 Creative and quick learning Professional and highly committed to goal accomplishments, willing
to accept responsibility, Dedicated and Possesses good communication skills.
 Having good experience on the ticketing system.
 Worked on Ticketing Tools such as Remedy.
 Good knowledge on scheduling and monitoring jobs.
 Escalates the incident to other team as well as to onsite team whenever required.
 Provided constant technical support for applications to ensure optimal durability and reliability.
 Experience in project management with hands-on exposure to the end-to-end project Life cycle.
 Very good knowledge on telecom domain in both prepaid & postpaid operations.
 Hands on Experience on Prevalent billing product of BSCS billing system.
 Results-oriented professional with a strong work ethic who takes initiative, identifies problems,
and offers Creative solutions for implementation and proven success in IT Telecom Industry.

Career Highlights

 A proven track record of consistently increasing profitability of the company throughout the
Professional Career.
 Ability to work for long hours and deliver results within reasonable timeframe to ensure client
satisfaction.
 Ability to handle multiple tasks simultaneously with equal attention.
 Communicative and cooperative worker.
 Comfortable to relocate upon job requirements.

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Professional Experience

Product Support ~ (Aug’15 – till date)

 Currently working as a Software Engineer in Idea cellular Pvt. Ltd. since Aug’15 to till date.

Technical proficiencies
 Languages : C,asp.net,c#,ado.net
 Operating Systems : WINDOWS, UNIX.
 Database : ORACLE (SQL, PL/SQL).
 Scripting : SHELLSCRIPTING.
 Tools : MS OFFICE,TOAD,PUTTY,REMEDY,CRT

Project Name: BSCS (Billing Support & Control System)

Client: Idea cellular Pvt. Ltd.

Highlights:

Idea Postpaid provides end-to-end real-time business operations for today’s crucial postpaid convergent
rating and billing processes. It’s a new level of customer-centricity, from the point of sale, to providing
real-time balance information to real-time rating and bill generation.
Idea Postpaid operation is to deliver the Postpaid services to the Idea Subscribers for all circles in India.
The system is designed to achieve the following interfaces for the existing postpaid system.

• Billing
• Payments
• Ticket issues
• Call Processing
• Call Rating
• Credit Limit

Responsibilities:

 My role is Production Support & Maintenance Engineer.

 Coordinating with team members, L-1 team and the L-3 Support team for requirements
mapping, system integration.
 Dealing with various functional areas of Telecom Operations like Roaming / S&T / Legal /
BSCS / MIS / DBA / VAS / CRM / ROAMING / MEDIATION / UPSS / CPOS to serve client well.
 Services activations and deactivations on BSCS, HLR and CRM.
 Updating work logs on timely basics.
 Resolving client issues and the Tickets opened in the project with the SLA time Frame.
 Responsible for operation and maintenance of the customers.
 End to end incident tracking management.

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Education
 B.E/B-Tech (Electronics and communication Engineering) (JNTU-H), (2014)

 H.S.C. (Stud XII)GOVT Jr. College, Papanapet, Medak(Diste), Telangana, (2010)

 SSC(Std. X) ZP High School, T.S, (2008)

Personal Particulars
 Date of Birth
 Languages Known
 Nationality
 Marital Status
 Hobbies
: 10th Jun 1993
: English, Hindi and Telugu.
: Indian
: Single
: Chess and Cricket.

Place: Pune
Date:
(Vinod Kumar)

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