Oral Glucose Tolerance Test Recruitment Script

Updated 11.7.10

Hello may I please speak to_________________?

My name is__________________ and I’m calling from the Fair Haven clinic. I work with the
Diabetes Prevention Program. The reason that I am calling is because you were referred by
your primary care provider to be tested for Diabetes. Did he/she talk to you about this?

If no: Sometimes the primary care provider will make the referral after the patient leaves. They
refer patients who are at risk for diabetes. Risk factors are:

 Family history of diabetes

 Macrosomia (baby larger than 9 lbs)
 Gestational diabetes (diabetes while you were pregnant)
 Overweight
 High blood pressure, high cholesterol, heart problems
 PCOS (polycystic ovary syndrome)
 Acanthosis Nigricans (darkening in the back of the neck)

What the Diabetes Prevention Program does is conduct group screenings about 3 times per
month to determine whether people are diabetic or at risk for developing diabetes. All patients
arrive between 8:45 and 9:00 in the morning fasting (no eating or drinking after midnight), have
their blood drawn, and then drink an orange drink called Glucola. Two hours later they have
their blood drawn again. While they wait we provide information on what diabetes is, how it
can be prevented, as well as nutrition and physical fitness education. At the end of the
screening, we provide lunch for all participants. The screening is totally free, whether you have
insurance or not, and runs until about 11:30am. I have a couple of upcoming dates:

Give dates and times

Once appointment is scheduled:

Fair Haven Community Health Center Diabetes Prevention Program Updated 11.7.10
I will send you an appointment card in the mail and give you a call the day before to remind
you. You may also receive a call from one of the providers for a pre-interview. Here is my
number in case you have any problems/questions or have to reschedule ______________.
See you then. Thank you!
Bye 

Message on machine:

Hello this message if for _______________________. My name is ______________________

from the Diabetes Prevention Program at the Fair Haven Clinic. If you could please give me a
call at______________________ I would really appreciate it. Thank you and I hope to hear
from you soon.

Message with another person:

Hello may I please speak to____________________?

Person on phone says that he/she is not home right now.

Can you please take a message? Could tell him/her that_________________ from the Fair
Haven Clinic called and to please call me at_____________________.
What is a better time or day to call that I can reach him/her? Is there another number that I
can reach him/her?
Thank you very much!

Fair Haven Community Health Center Diabetes Prevention Program Updated 11.7.10